AM Server at Warren Street Hotel
8 days ago
New York
Job Description We seek eager individuals to join our Wonderful Food & Beverage team. The ideal candidates will be trained professionals who can provide top-level service, to match the cuisine level and product quality we serve. We are looking for individuals who communicate well, are dependable, and enthusiastic. The candidates will have a passion for food and beverage equally, and understand how to read a guest properly to ensure quality service, leaving a lasting impression and memorable experience. Must be open to working AM shifts, weekdays, weekends, and holidays DUTIES AND RESPONSIBILITIES: • Greet guests warmly and promptly., • Present menus, explain and actively promote daily specials, and answer questions about food and beverage offerings., • Take food and beverage orders accurately, upselling when appropriate, and making recommendations based on guest preferences and any dietary restrictions., • Builds rapport with customers to facilitate a memorable dining experience and boost restaurant sales, staying current with each seasonal menu., • Have a comprehensive knowledge of the menu and wine list, always aiming to memorize the menu., • Ensure timely and accurate order delivery by inputting information correctly into Micros, and communicating effectively with kitchen and bar staff about any requests or notes., • Take all necessary steps to ensure appropriate timing and steps of service., • Maintain a clean and inviting dining area by clearing plates and all serving areas., • Check-in with guests regularly to ensure satisfaction and promptly address any concerns., • Report any guest complaints immediately to the Manager/ Supervisor., • Process payments promptly, accurately, and efficiently., • Collaborate with colleagues to provide a seamless dining experience for all guests., • Practice and promote teamwork by assisting fellow servers, back servers, and colleagues whenever necessary and when time is available during service., • Ensure all allergy procedures are followed in the event of a guest allergy, be prepared to respond to questions about ingredients and ask questions to ensure understanding the details of any ingredient restrictions., • Carry out daily side work assignments without exception., • Adhere to all safety, sanitation, and food handling procedures., • Understand and adhere to New York City Health Department standards and regulations, • Ensure mise en place is always ready to facilitate guest service., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Work effectively and efficiently while maintaining high levels of service during periods of heavy volume of service and increased pressure., • Communicate consistently and accurately with other departments of the hotel., • Be able to stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from, and into a Point of Sale System, preferably Micros., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • Visual acuity to see restaurant menus and Micros screens, take customer orders, review customer bills and smoothly navigate dining room, kitchen, and other restaurant areas., • Ability to balance dishes, bend, stoop, and reach to place and retrieve plates, glassware and other serving items., • Can multitask with a keen sense of attention to detail to make certain tables are served and bussed properly., • Demonstrates the basics of polishing, marking, spot-checking, and crumbing tables., • Available to work a flexible schedule that can include days, evenings, nights, weekends, and holidays., • 2+ years of experience as a restaurant server in a fine dining environment., • Ability to communicate verbally and in writing using systems to update room status., • A demonstrated passion for and strong knowledge of food and beverage (wine and champagne knowledge a plus)., • Experience upselling a product., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Education Reimbursement Program, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs