Contact Center Sales Performance Leader
hace 14 días
Costa Mesa
Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY The Contact Center Sales Performance Leader is responsible for leading, motivating, and developing a team of high-performing contact center sales agents to achieve revenue targets and deliver outstanding guest experiences. This role drives conversion, maximizes upsell opportunities, and ensures every interaction reflects TTC’s commitment to excellence, directly contributing to the company’s growth and guest satisfaction. KEY RESPONSIBILITIES Sales Leadership & Revenue Growth • Lead and inspire a sales team to meet and exceed monthly revenue, conversion, and upsell targets., • Motivate agents through sales contests, recognition programs, and coaching., • Conduct regular 1:1 coaching sessions focused on sales techniques, objection handling, and closing skills., • Provide agents with real-time feedback during and after sales calls., • Ensure every sales interaction is guest-centric, consultative, and aligned to TTC’s brand promise., • Support agents with complex bookings and high-value customers to secure sales., • Track daily, weekly, and monthly KPIs such as revenue per call, conversion rate, and average booking value., • Prepare performance reports and present results to the Contact Center Manager., • Recommend enhancements to scripts, promotions, and sales workflows to increase efficiency and close rates., • Collaborate with marketing and product teams to align offers with customer needs., • Achieve monthly and quarterly sales targets., • Maintain or exceed team conversion rate benchmarks., • Increase ancillary sales, • Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo., • Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment., • Minimum 3 years in a sales-driven contact center environment, including at least 1 year in a leadership role., • Proven track record of achieving and exceeding sales targets in a B2C environment., • Strong coaching skills with the ability to develop high-performing sales teams., • Expertise in sales techniques, including upselling, cross-selling, and consultative selling., • Proficiency in CRM and contact center technology, with experience generating and interpreting sales reports., • Work Location: Hybrid in Costa Mesa, CA or Fully Remote, • Flexibility to work shifts, including weekends, and holidays, during peak booking periods as needed. The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!