Fort Collins
Job Description Join us as a Concierge!Visit Fort Collins is the official visitor information source for Fort Collins, CO. We promote all there is to do in Fort Collins to those looking to vacation in this beautiful city. We are your one-stop shop for all info about Fort Collins. About Your Role A concierge at Visit Fort Collins serves as the ultimate ambassador for the community, much like the celebrated concierges at Disney and The Ritz-Carlton. At Disney, concierges are known for their meticulous attention to detail and personalized service, ensuring each guest has a magical experience tailored to their unique preferences. Similarly, The Ritz-Carlton concierges are renowned for their exceptional ability to anticipate guests' needs, providing unparalleled luxury and care. At Visit Fort Collins, our concierges embody this same level of dedication and expertise. They greet guests warmly, offer expert recommendations on local attractions, dining, and events, and ensure every visitor feels special and well-cared-for. Whether providing detailed itineraries, assisting with reservations, or simply offering a friendly smile, our concierges are committed to delivering a personalized, high-quality experience that showcases the best of Fort Collins. Compensation: $18.00 to $20.00/ hour Work Hours: Part-Time 8-24 hours Essential Duties and Major Responsibilities • Greet and ensure every guest receives one of a kind high-quality customer service, including phone inquiries., • Provide guests with resources, itineraries, and information about Fort Collins activities, shops, museums, and restaurants. While providing local business notices for recommendations., • May promote and work at on- and off-site special events, mixers, or sports tournaments, including CSU Back to School Week on campus., • Initiate and complete sales transactions with visitors – this includes greeting every customer, suggesting purchases, encouraging sales of tours, tickets, and store merchandise, and upselling at the point of sale., • Request and record visitor information to capture visitation statistics for enhanced marketing and outreach efforts., • Facilitate transactions for the Downtown Development Authority gift card sales., • Ensure that all displays and supplies are always stocked, and the store is neat and orderly., • Demonstrates a strong desire to share the wide variety of positive aspects associated with visiting, working in, and living in our community and our state., • Assist with local or Colorado hotel, restaurant, recreational, and other online booking reservations., • Assist with other duties as assigned. Education and Experience Needed to be Successful, • High school diploma or equivalent is required., • 1+ years of experience in a visitor/customer service role in the tourism, hospitality, event industry, Food & Beverage or retail is preferred., • Specialized Customer service training is preferred., • Visit Fort Collins Training be completed within 30-days of hire date. Specialized Skills, • Strong organizational skills with the ability to manage multiple tasks and priorities effectively., • Excellent customer service skills and the ability to assist guests in person as well as on the phone., • Proficient in using a tablet/computer, sales tools, CRM systems, Zoom and Microsoft Office Suite (Word, Excel, PowerPoint)., • Attention to detail and accuracy in data entry and administrative tasks., • Ability to work independently as well as collaboratively in a team-oriented environment. Why You’ll Love Working at Visit Fort Collins At Visit Fort Collins, we believe our people are our most valuable asset—and we back that up with a benefits package designed to support your wellbeing, security, and work-life balance from day one. Here’s what makes working with us exceptional: • 100% employer-paid medical & dental premiums for full-time employees, • Vision, virtual care, and wellness incentives included, • Employer-paid life, AD&D, and disability insurance, • Optional Aflac supplemental plans (e.g., accident, hospital), • Access to 24/7 Care24 support (financial, emotional, legal) Powered by JazzHR FEqVroijcb