Program Administrator (Mini House Residential Program)
hace 6 días
Los Angeles
Job Description Position Purpose: The Program Administrator is responsible for supervising and managing all aspects of the Azusa Residential Board and Care program, a state licensed 96-bed Residential Care Facility for the Elderly (“RCFE”) that provides comprehensive assisted living to ambulatory and non-ambulatory residents. This role encompasses a variety of administrative aspects to ensure compliance with County, State, and Federal regulations; adherence to Title 22 guidelines and mandates; and the effectuation of JWCH Policies & Procedures promulgated specifically for the RCFE program. Additionally, the Program Administrator shall be a skilled manager, as well as a compassionate leader that strives to maintain the highest standards of resident care and promote a safe and positive environment for residents, families, visitors and staff. Principal Responsibilities: • Supervise and manage staff across all departments within the program., • Recruit, hire, train and evaluate qualified staff to ensure high-quality care., • Lead staff meetings and organize trainings to maintain compliance and cultivate a work environment that embraces high quality standards., • Ensure compliance with County, State, and federal regulations, including Title 22 guidelines., • Oversee the creation, implementation and reinforcement of policies and procedures in line with regulatory and JWCH standards., • Oversee the creation of workflows for intake, discharge, and other client activities., • Ensure residents receive the highest standard of care, focusing on safety and well-being. Make special provisions for the safety and guidance of residents with visual or auditory deficiencies., • Address and resolve resident and family concerns and complaints in a timely and effective manner., • Maintain the physical upkeep of the facility, ensuring it meets safety and health standards., • Oversee housekeeping, repairs, and conduct environmental checks., • Manage facility budget in a fiscally responsible manner. Prepare financial reporting, census data and resource allocation for the program., • Ensure financial sustainability while maintaining high-quality care., • Oversee procurement of program supplies such as toiletries, client activities, food, and supply purchases., • Ensure that residents receive personal care, three daily meals and snacks, access to medical care, case management, and wellness resources., • Coordinate transportation for residents to and from medical appointments and social services., • Support reunification services for residents who have lost contact with family or support networks., • Collaborate with external partners, social service agencies, and community organizations to improve resident care and access to additional services., • Attend scheduled meetings, “in-service”, training and continued education with funders, partner agencies, providers and internal administration., • Ensure that personnel and client files are maintained on site in accordance with licensing requirements., • Adhere to rules and regulations of Welfare and Institutions Code, Section 15630(a) and form SOC 341A, regarding the obligations of “Mandated Reporters” to report suspected elder abuse., • Participate in JWCH’s customer service training called AIDET on an annual basis:, • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes., • Other duties as assigned. General Requirements & Qualifications: • The administrator shall have the qualifications specified in Title 22, Sections 87405(d)(1) through (7):, • Knowledge of the requirements for providing care and supervision appropriate to the residents., • Knowledge of and ability to conform to the applicable laws, rules and regulations., • Ability to maintain or supervise the maintenance of financial and other records., • When applicable, the ability to direct the work of others., • Good character and a continuing reputation of personal integrity., • Have a high school diploma or equivalent, such as a General Education Development (GED) certificate. (Notwithstanding preferred educational and/or experience stated below)., • Be at least 21 years of age., • Bachelor’s degree in healthcare administration, human services, social work, nursing, or a related field. Master’s degree preferred., • Minimum of 5 years of experience in program management, preferably in healthcare, residential care, or a related field., • Current license and completion of the Residential Care for the Elderly Administrator Certification Program in California (or equivalent state license)., • Experience with regulatory compliance and staff supervision., • Strong leadership, communication, problem-solving skills and risk assessment., • Ability to engage in conflict resolution with hostile/emotionally agitated residents, family, visitors and/or personnel in a thoughtful, non-confrontational manner., • Knowledge of County, State, and federal regulations, particularly Title 22., • Ability to manage multiple departments and balance priorities., • Financial management and budgeting experience., • Understanding of rate for services models, including SSI/SSP (RCFE facility type rate and representative payee), CBEST, CAPI, Medicaid, Veteran’s Disability compensation, long-term health care insurance, life insurance with LTC coverage, and private pay., • Compassionate approach to resident care and ability to resolve conflicts diplomatically. Core Knowledge Requirements: • Laws, regulations, policies, and procedural standards impacting RCFE, including:, • Health & Safety Code 1569, • Overview of Title 22, CCR, Division 6, Chapter 8, RCFE, Articles 1-15, • State Fire Code Regulations, • Program Flexibility Exceptions Waivers, • Accounting and tax filing requirements, • Plan of Operation, • Business Operations, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 4 – Operating Requirements, • Wage Order 5 liability issues, • Insurance types, • Budgeting and fiscal documentation, • Monitoring of ongoing operations, • Overview of labor laws – Federal requirements, • Personnel/wages, • Classification of employees, • Marketing of facility, • Rate setting/record keeping, • Other agencies – IRS/EDD/INS, • Contract compliance audits, • Legal fund raising, • Phones/vehicles, • Management/Supervision of Staff, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 6 – Background check and Article 7 Personnel, • Staffing requirements – day/night supervision, • Hiring practices, • Personnel records requirements, • Administration and staff training requirements, • General personnel requirements and training, • Psychosocial Needs of the Elderly, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights, • Identifying characteristics and special needs of client population, • Evaluation and observation, • Mental health issues, • Family involvement/participation and dynamics, • Bereavement/stress issues, • Activities/Interests/Resident Councils, • Basic services, • Training – type/frequency, • Advanced health care directives, • DNR orders, • End of life planning, • Physical Needs for Elderly Persons, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 11 – Health Background Check, • Personnel hydration, • Understanding the client needs, • Individual health care needs, • Sexuality in the aging adult, • Nutritional support/food service, • Basic services, • Annual physical, • Ongoing assessment and observation, • Areas of neglect in direct client care, • Community and Support Services, including:, • Responsibility and expectations of referral agencies, • Mental health resources, • Ombudsman, • Adult Protective Services, • Resident and support services, • Suicide prevention, • Funding sources, • Other sources – Local agencies, assisted living waiver program, VA, SSI, etc., • Medication Management, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights, • Health & Safety Code, • AB 1570, • Administration of medication, • Regulatory requirements – storage, documentation and disposal, • Role of medication in treatment plan, including typical interactions, • Misuse and adverse effects of medication, communication with pharmacists and MDs and other medical professionals, • Drug interaction and pharmaco-dynamics, • Common medications and common medication errors, • Client advocacy related to medication use, • Medi-Cal, medical and dental funding, • Address toxic medication precautions, • Hospice, • Resident Admission, Retention & Assessment Procedures, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 12 – Dementia, • Program statement, • Allowable vs. prohibited conditions, • Appraisals/Re-appraisals, • Needs and service plan – development and review, • Charting and documentation, • Admissions agreement, • Adult Protective Services/emergency placement, • Incidental medical services, • Client satisfaction, • Contract compliance, • Age exceptions, • Relocation/eviction procedures, • Evaluation and observation – initial and ongoing, • Assessment tools, • Home health and other allied professional relationships, • Managing Alzheimer’s Disease and Related Dementias, including:, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 8 – Resident Assessments, Fundamental Services, and Rights, • Non-pharmacologic person-center approaches to dementia care, • Overview of Alzheimer’s disease and dementia, • Understanding dementia-related behaviors, • How the patient communicates, • Personal care, • Medications, • Environment and physical plant, • Storage of dangerous items, • Individualized Service Plan (ISP), • Marketing and advertising, • Dementia care, • Dementia Plan of Operation, • Cultural Competency and Sensitivity to Aging LGBTQ Community, including:, • Issues related to the underserved aging, lesbian, gay, bisexual, and transgender community, • LGBTQ:, • Ethics and values, • Self-awareness, • Education/skills/resouces/advocacy, • Staff, • Training Requirements, • Care – equality, • Managing the Physical Environment, • Title 22, CCR, Division 6, Chapter 8, RCFE, Article 5 – Physical Environment and Accommodations, • Maintenance requirements, • Housekeeping requirements, • Health and safety considerations, • System disaster plan, • Capacity, • Use of space and storage, • Physical plant, • Changes to Plan of Operation, • Building and Safety Code, • State Fire Code Regulations, • R2 occupancies/R3.1 occupancies, • Residents’ Rights, • Title 22,CCR, Division 6, Chapter 8, RCF, Article 8 – Resident Assessments, Fundamental Services, and Rights, • Statutory Personal Rights afforded by AB 2171, • Initial and ongoing staff training to ensure residents rights are fully respected and implemented, • Resident and family councils, • Basic Services
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