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  • General Manager
    General Manager
    3 hours ago
    $67000 yearly
    Full-time
    Williamsburg, Brooklyn

    General Manager – Join Our Team! We are looking for a dedicated and detail-oriented General Manager to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will demonstrate positivity, professionalism, and a commitment to the company’s values, the GM will inspire and motivate the team, driving high morale and building a strong, dedicated team. Ultimately, the GM will ensure that Devocion remains a place where customers feel at home, employees are excited to come to work, and the Values and Mission of the company are always upheld. About the Role The General Manager will oversee all aspects of Devocion's retail operations, ensuring exceptional customer service, financial profitability, and adherence to the highest safety and quality standards. This individual will manage day-to-day operations, optimize inventory and labor, ensure health regulation compliance, and drive business growth. Additionally, the GM will be responsible for managing sales, staff performance, and operational efficiency while supporting and implementing company policies, guidelines, and best practices. This role requires a hands-on leader who leads by example, fostering a positive, collaborative work environment that promotes teamwork and a sense of belonging. The GM will create a welcoming, fun, and inclusive atmosphere for both staff and customers, ensuring every team member feels valued and appreciated. The General Manager will report directly to the District Manager. Key Responsibilities Leadership & People Management • Lead, motivate, and manage a team of baristas and supervisors to ensure high levels of performance and customer satisfaction., • Train and develop staff to ensure consistent execution of all beverages and food standards., • Provide regular performance feedback, conduct annual reviews, and address employee concerns, ensuring a positive work environment., • Handle employee performance issues, including conflict resolution, coaching, and disciplinary actions as needed., • Create and manage efficient schedules to optimize labor costs and meet customer demand, ensuring proper staffing during peak and off-peak hours. Financial & Operational Management • Monitor and manage all financial aspects of the business, including revenue, costs, and profitability., • Achieve and exceed sales targets, implementing strategies to increase foot traffic and average transaction value., • Manage the operating budget, including controlling labor, food, and beverage costs., • Control waste and shrinkage through inventory management and consistent product rotation., • Analyze key performance metrics (KPIs) such as sales, labor percentage, and inventory turnover to make data-driven decisions. Inventory & Stock Management • Oversee inventory control, ensuring stock levels are accurate and aligned with sales demands., • Implement an efficient ordering process to minimize waste and stockouts while ensuring product availability., • Conduct regular stock audits to track inventory levels and ensure proper stock rotation (FIFO)., • Maintain relationships with vendors to ensure quality and cost-effective purchasing practices. Customer Experience & Quality Control • Ensure exceptional customer service by setting high standards for the team and actively monitoring customer feedback., • Resolve customer complaints and concerns promptly and professionally., • Maintain consistency in product quality, ensuring that all beverages and food items meet company standards., • Promote a welcoming, clean, and enjoyable atmosphere for both customers and staff. Health & Safety Compliance • Ensure the coffee house complies with all local health and safety regulations, including Department of Health standards., • Maintain up-to-date certifications for food safety and sanitation., • Implement and uphold health and safety training programs for all staff., • Conduct regular health inspections and audits to ensure the coffee house remains in compliance with local health codes. Business Growth & Marketing • Collaborate with the marketing team to develop and execute local promotional strategies and campaigns., • Identify opportunities to increase sales through new menu offerings, loyalty programs, or community events., • Build relationships with local businesses and community organizations to increase brand visibility and attract new customers., • Monitor and analyze business trends and competitor activity to adjust strategies for continuous growth. Requirements Experience: • 2 years of experience in a managerial role within the specialty coffee industry., • Proven experience managing a team of 8+ employees and overseeing daily operations., • Strong financial acumen, with experience managing budgets and controlling costs. Skills: • Excellent leadership, interpersonal, and communication skills., • Strong problem-solving abilities, especially in high-pressure situations., • Proficient in inventory management and POS systems, • Ability to multitask and prioritize in a fast-paced environment., • Knowledge of food safety practices and health regulations., • Experience with scheduling software and payroll systems is a plus. Education: • Food Safety Manager Certification, • NYC Food Handlers Certificate Availability: • Must have availability to work mornings, evenings, and weekends and holidays as needed. Physical Requirements • Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week)., • Ability to lift, push, pull, or carry up to 50 lbs., • Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. Compensation & Benefits • Salary: $67,000 plus potential to achieve 15% bonus quarterly, • Medical, vision, and dental insurance., • 401(k) Plan with 3% annual salary match, • Paid vacation and sick time., • Regular company-hosted events and a welcoming, inclusive work culture. __________________________________________ We celebrate humanity! It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion. As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class. We respect differences and we firmly believe that we are stronger together.

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  • Barista - Full Time
    Barista - Full Time
    6 hours ago
    $17 hourly
    Full-time
    Williamsburg, Brooklyn

    Experienced Barista – Join Our Team! We are looking for dedicated and detail-oriented Baristas to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment. About your Role A barista is a key position, responsible for creating a positive experience for every customer. The role involves a combination of customer service, beverage preparation, and maintaining a clean and efficient workspace. The Barista acts in accordance with the company’s mission and values, and consistently follows our standard operating procedures and hospitality goals. Core Responsibilities * Customer Service: This is a very important part of the job. Baristas greet customers, take orders accurately, and provide recommendations. They create a friendly and welcoming atmosphere, build rapport with regular customers, and handle any customer inquiries or complaints with professionalism. * Beverage and Food Preparation: Baristas are skilled in preparing a wide range of beverages, including espresso-based drinks, drip coffee, teas, and other specialty drinks. This includes operating espresso machines, grinders, and other equipment, as well as following specific recipes and presentation standards. Baristas may also prepare food items like pastries and other snacks. * Cash Handling and Point-of-Sale (POS) System Operation: Baristas accurately process customer payments, whether with cash, credit cards, or mobile apps. They are responsible for managing the cash register and using the POS system to enter orders correctly. * Maintenance and Cleanliness: A barista's role extends beyond the counter. They are responsible for keeping their workspace clean and organized, which includes wiping down counters, cleaning equipment, restocking supplies, and ensuring all areas meet health and safety standards. * Inventory Management: Baristas assist in tracking and restocking inventory, from coffee beans and milk to cups and napkins. Key Skills and Qualifications To be successful as a barista, you need a combination of soft skills and technical abilities: * Customer Service Skills: This includes a friendly and approachable demeanor, effective communication, patience, and the ability to handle high-pressure situations with a positive attitude. * Knowledge of Coffee: While training will be provided, a passion for and knowledge of coffee and tea is a major asset. This includes understanding different types of beans, roasts, and brewing methods. * Technical Proficiency: You need to be able to operate coffee-making equipment, such as espresso machines and grinders, safely and efficiently. The ability to create latte art is a plus. * Multitasking and Time Management: A coffee shop can be a fast-paced environment. Baristas must be able to manage multiple orders at once, prioritize tasks, and work efficiently to keep up with demand. * Attention to Detail: Accuracy in order-taking, following recipes, and maintaining cleanliness is crucial for providing a consistent and high-quality product. * Teamwork: Baristas work as a team, so the ability to collaborate effectively with coworkers is essential for a smooth operation. Physical Requirements • Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week)., • Ability to lift, push, pull, or carry up to 50 lbs., • Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. Compensation & Benefits • Pay rate starting at $17.00. We guarantee our baristas will earn a minimum of $23.00 per hour inclusive of tips (we will pay the difference if not!), • Medical, vision, and dental insurance., • 401(k) Plan with 3% salary match annually, • Paid vacation and sick time., • Regular company-hosted events and a welcoming, inclusive work culture. __________________________________________ We celebrate humanity! It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion. As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class. We respect differences and we firmly believe that we are stronger together.

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  • Sales Associate / Baker
    Sales Associate / Baker
    25 days ago
    $16–$17 hourly
    Part-time
    Downtown Brooklyn, Brooklyn

    We pride ourselves on quality, creativity, and exceptional customer service. We’re looking for a motivated Sales Associate/Baker to join our team and contribute to our vibrant bakery environment. As a Sales Associate/Baker, you will play a dual role. You will assist customers in our bakery, providing excellent service and helping with sales, while also participating in the baking process. This role requires both front-of-house and back-of-house responsibilities, ensuring that our customers have a pleasant experience and that our baked goods meet the highest standards. Key Responsibilities: Sales Associate Duties: Greet and assist customers in a friendly and professional manner. Provide information about products, ingredients, and specials. Handle sales transactions accurately and efficiently. Maintain cleanliness and organization of the sales floor. Restock shelves and display cases as needed. Address customer inquiries and resolve any issues or complaints. Promote bakery products and specials to drive sales. Maintain knowledge of current promotions and sales events. Baker Duties: Prepare, mix, and bake a variety of bakery products, including bread, pastries, cakes, and cookies. Follow recipes and adhere to production schedules. Ensure all baked goods are of high quality and visually appealing. Monitor inventory levels and assist with ordering supplies. Maintain a clean and organized kitchen environment, following all health and safety regulations. Operate and clean bakery equipment. Assist in developing new recipes and products. Qualifications: Previous experience in a bakery or food service environment is preferred but not required. Basic knowledge of baking techniques and ingredients. Strong customer service skills with the ability to engage with a diverse clientele. Ability to multitask and work efficiently in a fast-paced environment. Good organizational skills and attention to detail. Flexibility to work various shifts, including early mornings, weekends, and holidays. Physical stamina to stand for long periods and lift heavy items. Skills: Excellent communication and interpersonal skills. Basic math skills for handling cash and processing transactions. Ability to follow instructions and work as part of a team. Creative problem-solving skills and a positive attitude.

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  • Store Lead
    Store Lead
    10 hours ago
    $18.5 hourly
    Full-time
    Williamsburg, Brooklyn

    Experienced Leader – Join Our Team! We are looking for a dedicated and detail-oriented Leader to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment. About your Role The Leader is a well-trained and developed employee with strong specialty coffee experience, who has shown the skills to assist in daily operations of the coffee shop, acts in accordance with the company’s mission and values, and directs their fellow team members on shift to ensure our standard operating procedures and hospitality goals are being met. The Leader serves as a model employee for the team. They provide superior customer service, execute beverages according to recipes provided by the educational department, and assist in training and support for the baristas. Key Responsibilities • Operate under the direction of the General/District Manager., • Provide attentive, courteous, and friendly service to customers ensuring they have a positive experience. Work alongside the team in making drinks and serving customers., • Act with integrity and knowledge to promote Devoción’s culture, values, mission, and code of ethics. Lead by example., • Train new hires on drink procedures, customer service, opening/closing procedures, etc, and track their progress using the Training Guide., • Maintain A grade and DOH compliance in the cafe. Ensure DOH procedures are being followed and applied by everyone., • Assist with inventory management and work closely with management to achieve company targets on waste and COGs., • Maintain the store appearance and confirm all equipment, small wares, furniture, etc, are in good working condition. Guarantee company cleanliness standards are being met., • Confirm that all daily checklists are being followed and applied by the team., • Ensure accurate cash handling procedures, bank deposits, and financial reporting via Slack., • Direct and oversee comprehensive inventory counts (e.g. weekly, monthly, quarterly) for all food, beverage, and supply items., • Follow company guidelines for all merchandise and marketing material displays, such as signage for pour overs and Women in Coffee Series., • Immediately communicate any suspected policy infractions or insubordination by team members to the District Manager for further assessments and determinations to be made by management. Requirements • Experience:, • 2 years of experience of leadership or shift management in a cafe or retail operations, including advanced knowledge of traditional espresso equipment and pour over standards., • Skills:, • Natural leadership skills, kindness, and strong work ethic., • Strong multi-tasking skills, ability to adapt quickly to daily challenges., • Be able to direct and motivate a diverse group of staff members., • Ability to provide coverage on off days for absent baristas as needed., • Education:, • NYC Food Handlers Certificate required., • Availability:, • Must have availability to work mornings, evenings, and weekends and holidays as needed. Physical Requirements • Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week)., • Ability to lift, push, pull, or carry up to 50 lbs., • Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. __________________________________________ Compensation & Benefits • Salary: $18.50 per hour. We guarantee our baristas will earn at least $24.50 per hour inclusive of tips (we will pay the difference if not)., • Additional 5% quarterly bonus., • Medical, vision, and dental insurance., • 401(k) Plan with 3% annual salary match, • Paid vacation and sick time., • Regular company-hosted events and a welcoming, inclusive work culture. __________________________________________ We celebrate humanity! It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion. As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class. We respect differences and we firmly believe that we are stronger together.

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  • Barista - Part Time
    Barista - Part Time
    15 hours ago
    $17 hourly
    Part-time
    Williamsburg, Brooklyn

    Experienced Barista – Join Our Team! We are looking for dedicated and detail-oriented Baristas to join our team and support our mission of delivering the freshest and highest-quality coffee in the market. The ideal candidate will be warm, professional, and passionate about delivering a memorable coffee experience. You will provide exceptional service and craft premium coffee beverages in a high-volume, fast-paced environment. About your Role A barista is a key position, responsible for creating a positive experience for every customer. The role involves a combination of customer service, beverage preparation, and maintaining a clean and efficient workspace. The Barista acts in accordance with the company’s mission and values, and consistently follows our standard operating procedures and hospitality goals. Core Responsibilities * Customer Service: This is a very important part of the job. Baristas greet customers, take orders accurately, and provide recommendations. They create a friendly and welcoming atmosphere, build rapport with regular customers, and handle any customer inquiries or complaints with professionalism. * Beverage and Food Preparation: Baristas are skilled in preparing a wide range of beverages, including espresso-based drinks, drip coffee, teas, and other specialty drinks. This includes operating espresso machines, grinders, and other equipment, as well as following specific recipes and presentation standards. Baristas may also prepare food items like pastries and other snacks. * Cash Handling and Point-of-Sale (POS) System Operation: Baristas accurately process customer payments, whether with cash, credit cards, or mobile apps. They are responsible for managing the cash register and using the POS system to enter orders correctly. * Maintenance and Cleanliness: A barista's role extends beyond the counter. They are responsible for keeping their workspace clean and organized, which includes wiping down counters, cleaning equipment, restocking supplies, and ensuring all areas meet health and safety standards. * Inventory Management: Baristas assist in tracking and restocking inventory, from coffee beans and milk to cups and napkins. Key Skills and Qualifications To be successful as a barista, you need a combination of soft skills and technical abilities: * Customer Service Skills: This includes a friendly and approachable demeanor, effective communication, patience, and the ability to handle high-pressure situations with a positive attitude. * Knowledge of Coffee: While training will be provided, a passion for and knowledge of coffee and tea is a major asset. This includes understanding different types of beans, roasts, and brewing methods. * Technical Proficiency: You need to be able to operate coffee-making equipment, such as espresso machines and grinders, safely and efficiently. The ability to create latte art is a plus. * Multitasking and Time Management: A coffee shop can be a fast-paced environment. Baristas must be able to manage multiple orders at once, prioritize tasks, and work efficiently to keep up with demand. * Attention to Detail: Accuracy in order-taking, following recipes, and maintaining cleanliness is crucial for providing a consistent and high-quality product. * Teamwork: Baristas work as a team, so the ability to collaborate effectively with coworkers is essential for a smooth operation. Physical Requirements • Ability to frequently move around the store for extended periods of time (8+ hours per day, 5 days per week)., • Ability to lift, push, pull, or carry up to 50 lbs., • Ability to assist customers, prepare orders, and operate store machinery for extended periods of time. Compensation & Benefits • Pay rate starting at $17.00. We guarantee our baristas will earn a minimum of $23.00 per hour inclusive of tips (we will pay the difference if not!), • Medical, vision, and dental insurance., • 401(k) Plan with 3% salary match annually, • Paid vacation and sick time., • Regular company-hosted events and a welcoming, inclusive work culture. __________________________________________ We celebrate humanity! It is woven into our values and philosophy to celebrate humanity in its fullest spectrum and treat each other with respect and appreciation. We stand for diversity, equity, and inclusion. As an equal opportunity employer, we welcome the unique contributions that everyone can bring to Devoción, and we don’t discriminate against an employee or applicant because of their race, color, sex, sexual orientation, gender identity and/or expression, age, national origin, religion, status as a veteran, and basis of disability or any other federal, state or local protected class. We respect differences and we firmly believe that we are stronger together.

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  • Chef de Cuisine - Wollman Rink
    Chef de Cuisine - Wollman Rink
    1 month ago
    $8500–$9000 yearly
    Full-time
    Manhattan, New York

    About us: From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. Serving New York City for over four decades Great Performances has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices. We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply. Our Vision: Building Community to Better Our World Our Mission: Unleash Joy through Genuine Hospitality Our Core Values: Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests. People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset. Sustainability: upholding and elevating standards for sustainable behaviors that support our planet. Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience. Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy. We are seeking a talented, organized, and experienced Chef de Cuisine to lead our kitchen operations at Wollman Rink and deliver exceptional culinary experiences. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about food quality, team development, and operational excellence. This role is responsible for overseeing kitchen staff, maintaining the highest food safety and quality standards, managing inventory and purchasing, and ensuring every dish is prepared and presented with excellence and consistency. Responsibilities Culinary Excellence & Kitchen Operations • Ensure the timely preparation, freshness, quality, and consistency of all dishes served., • Maintain high standards for food presentation, plating, and execution across all services., • Assist with menu development, recipe creation, and seasonal culinary initiatives., • Monitor kitchen operations to ensure efficiency, organization, and smooth daily service. Leadership & Team Development • Lead, motivate, and develop a high-performing kitchen team in a fast-paced environment., • Recruit, hire, train, coach, and mentor cooks, food preparation staff, and dishwashers., • Coordinate staff schedules, assignments, and daily workflow to meet operational needs., • Establish and maintain performance standards that promote accountability, consistency, and teamwork. Food Safety & Sanitation • Maintain strict compliance with all food safety, sanitation, and health department regulations., • Implement and enforce hygiene, cleanliness, and workplace safety procedures., • Monitor kitchen equipment and workspaces to ensure cleanliness, functionality, and operational efficiency. Inventory, Purchasing & Administrative Management • Manage inventory levels and oversee the ordering of food, supplies, and kitchen equipment., • Submit purchase orders and maintain accurate inventory and cost controls., • Purchase products from company-approved vendors while ensuring quality and budget expectations are met., • Support operational and financial goals through effective labor and resource management. Collaboration & Guest Experience • Partner closely with the General Manager and front-of-house leadership to ensure strong communication and seamless service execution., • Address guest or client concerns related to food quality and service in a professional and timely manner., • Continuously seek feedback to improve culinary offerings and the overall guest experience. Qualifications • Minimum of 2 years of restaurant management experience in a high-volume hospitality environment., • Strong culinary background with professional references required., • Knowledge of food safety, sanitation standards, and kitchen operations best practices., • Proficiency in Microsoft Office, including Microsoft Excel., • Strong leadership, coaching, and team development skills., • Excellent organizational, multitasking, and problem-solving abilities., • Ability to communicate and collaborate effectively with kitchen, service, and leadership teams., • Professional demeanor with a positive attitude and strong work ethic., • NYC Food Handler’s Certificate preferred. Location: Wollman Rink, 830 5th Avenue, New York, NY 10065 Position Type: Full-Time, On-Site Base salary: $85,000 – $90,000 year, based on experience Benefits: PTO, 401(k), medical, dental, and vision insurance, transit benefits, paid safe and sick leave, and an FSA (Flexible Spending Account). Must be able to provide valid documentation that you are legally eligible to work in the United States. Great Performance is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on their ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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