Community/Patient Liaison
12 days ago
Jamestown
Job Description Department: Quality Reporting Manager: Population Health Administrator Position Status: Non-Exempt FLSA Level: Varies Revised: 01/05/2026 Position Summary: The Community/Patient Liaison will act as a bridge between The Chautauqua Center and the community, ensuring effective communication and fostering positive relationships. Supervisory Responsibilities: • None Essential Functions/Responsibilities of the Position: • Build and maintain relationships with members of the community, organizations, stakeholders and elected officials., • Plan, develop, implement, and organize events and volunteers to advance the mission and goals of the organization. Collect patient feedback through surveys, interviews and other methods to identify areas for improvement, • Develop, implement and evaluate strategies to enhance the patient experience based on feedback and best practices, • Collaborate with the QA/Risk Manager to assure patient complaints and concerns are investigated and resolved in a timely manner, • Educate TCC staff on patient experience principles and best practices, • Foster a supportive and positive work environment, • Participate in internal and external committees, boards and other structured meetings., • Collect data on community needs and program impact, preparing reports for the organization., • Organize community outreach programs and coordinate special events that will promote services, or ideas of the organization while collaborating with internal departments., • Use social media to coordinate community relations., • Draft and distribute/publish various content pieces that promote the company, as well as individuals or groups within the company., • Select positive publicity materials and distribute them through a variety of channels., • Respond to inquiries and concerns from community members and other interested parties; when needed, recruit a knowledgeable spokesperson or information source to assist., • Plan, coordinate, and execute special events, • Other duties as assigned. Position Qualifications: EDUCATION: • High School Diploma or equivalent General Education Development (GED) certificate, • Bachelor's degree in communication or public relations preferred EXPERIENCE (Years & Certifications): • Minimum 2 years' experience in community engagement or public relations SKILLS: • Excellent verbal, including public speaking and written communication skills., • Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism., • Superior interpersonal skills and ability to work extremely well as part of a team., • Ability to evaluate cost of a program and compare it to the benefits for the organization., • Proficient in Microsoft Office Suite or related software., • Excellent organizational skills, with an ability to prioritize important projects while working independently., • Ability to work well under pressure and manage sensitive subjects with tact, kindness, and professionalism. Position Requirements and Working Conditions: Physical Activities Frequency (N)Never - 0%, (O)Occasionally - 50% or (C)Constantly - 100% Ascending or descending stairs and the like. O Remaining in a stationary position, often standing or sitting for prolonged periods. C Moving about to accomplish tasks. O Communicating with others to exchange information. C Repeating motions that may include the wrists, hands and/or fingers. C Travel to meet with various stakeholders O Assess risk, detect risk factors for site safety purposes through being aware of surrounding environment, individuals, noises, observations, etc. O Environmental Conditions Frequency (N)Never - 0%, (O)Occasionally - 50% or (C)Constantly - 100% Low temperatures. O High temperatures. O Outdoor elements such as precipitation and wind. O Noisy environments. O Hazardous conditions. N Poor ventilation. N Small and/or enclosed spaces. O Adverse environmental conditions expected. O Physical Demands Frequency (N)Never - 0%, (O)Occasionally - 50% or (C)Constantly - 100% Sedentary work that primarily involves sitting/standing. O Light work that includes moving objects up to 20 pounds. O Medium work that includes moving objects up to 50 pounds. O Heavy work that includes moving objects up to 100 pounds or more. N EEO Statement The Chautauqua Center is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.