Director for Learning and Development
17 days ago
New York
Job Description We are looking for a Director for Learning and Development who will guide Good Shepherd Services’ commitment to being a learning organization. Reports to: Chief of Mission and Learning Officer Location: 305 7th Ave., New York, NY 10001/Hybrid - 3 days in office; 2 days WFH Hours: 35 hours, exempt Salary: $130,000 - $140,000 / year As a superstar candidate: • You have five years or more of supervision experience, • You are an accomplished adult learning theories practitioner, • You have significant experience with instructional design, including the ADDIE and SAM models, • You are culturally competent, emotionally intelligent, and have strong interpersonal skills, • You are a street-smart critical thinker who asks insightful questions, • You have advanced project management and strategic program development skills, • You are highly flexible, can course-correct, take risks, and enthusiastically embrace change, • You are a dynamic communicator in online, hybrid, and face-to-face venues, • You are a fabulous team builder with exceptional leadership skills and a coaching mindset, • You have a passion for GSS’ mission and values; belonging and inclusion, and community-building, • You work from strength-based, youth and family development, and trauma-informed perspectives, • You see the bigger picture and get to the heart of the matter Major Duties Leadership • This role is strategic and holistic, focusing on how learning is managed, delivered, and measured across the organization, • Supervise a dynamic team of Learning & Development Department staff; currently five staff – a LMS Coordinator, a Senior Learning and Development Coordinator, and 3 Learning and Development Coordinators, • Find and share external best practices with program leadership, HR and L&D and Mission and Learning colleagues, • Serve as a leader on the Mission and Learning team, • Participate in Mission and Learning learning leadership team meetings Project Management and Strategic Program Development • Engage in ongoing training needs assessment and development of responsive learning pathways for each major program area, leveraging e-learning, hybrid, on-site localized training, • Oversee delivery of day-to-day learning and development offerings; ensure they are aligned with multiple criteria, including department goals, program needs, required trainings, and the agency strategic plan, • Leverage other free or low-cost training opportunities across the city, such as the ACS Workforce Institute and COFCCA, • Collaborate with the Chief of Mission and Learning Officer and Assistant Director of Organization Development to provide training that aligns with agency belonging and inclusion efforts, • Convene a Curriculum & Content committee that includes mental health and well-being, belonging and inclusion, and the L&D team to ensure training and curriculum aligns that meets twice per year, • Translate organizational and programmatic needs into integrated learning and development plans that takes into consideration functional and professional skills, career development actions, and funder and governing body requirements, • Create innovative approaches to learning and talent development challenges that look beyond conventional wisdom to create impactful change, • Develop online, hybrid, and face-to-face workshops around program needs, • Identify and manage multiple vendors, as well as internal and external consultants, to assist in program design and execution, including Cornerstone and LMS management, • Manage the LMS system; create curriculums/playlists for the different programs around compliance and regulatory trainings; use version control to manage multiple iterations of learning content Engaging and Dynamic Communication Skills • Oversee consistent, high-quality communication and marketing materials that highlight learning and development opportunities, • Engage with department members to enhance productivity, collaboration, and clarity of communication, • Facilitate online, hybrid, and face-to-face workshops as needed Compliance • Partner with staff to respond strategically to audits and reporting requests from external partners and within the agency; this includes ACS reporting, MMC reporting, program compliance reporting, • Develop reporting systems that meet the regulatory and management needs across a broad array of GSS programs, • Oversee L&D compliance and accreditation responsibilities, • Work on projects and opportunities as organizational needs emerge Overall Qualifications: • 5 years or more of supervision experience with two or more direct full-time supervisees, • 7 years of experience in learning and development and learning and development systems work, • Bachelor’s degree in organizational development, adult learning, social work or related field, • Experience in working for a multiservice social service agency that has programs with diverse learning needs and curriculums strongly preferred, • Experience with learning management systems, especially Cornerstone is a plus, • Strong relationship building and management skills, • Knowledge of adult learning styles such as participative training design, group dynamics, significant experience with instructional design, including the ADDIE and SAM models, • Strong expertise in developing, editing, and collaborating on content Microsoft 365, Teams, SharePoint, and Office, • Experience with Asana or a similar project management system, • Ability to use public transportation for travel to program locations throughout Brooklyn, Manhattan and the Bronx