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  • Shift Manager
    Shift Manager
    7 days ago
    Part-time
    Mertz, Mobile

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! We are looking to expand our leadership team at our Government store and looking for the right individual to join us as we set goals and break records in 2026. This role is responsible for overseeing daily operations during specific shifts, including managing staff, ensuring customer satisfaction, and handling administrative tasks like scheduling, inventory, and cash management. Key duties involve supervising and training employees, resolving customer complaints, maintaining cleanliness and safety standards, and ensuring operational efficiency to meet company goals. This role requires strong leadership, communication, and problem-solving skills. Key responsibilities · Staff and operations management: o Supervise and coordinate staff activities to ensure smooth operations while maintaining operational goals and KPI targets in the areas of YOY sales growth, COGS and labor management, guest satisfaction, drive-thru times, GOLD Standard audits, operational processes and regular maintenance. o Train new hires and provide ongoing coaching to the team. o Monitor employee performance and enforce company policies. · Customer service: o Ensure high-quality customer service and guest satisfaction. o Address and resolve customer complaints and conflicts effectively. · Inventory and stock management: o Monitor inventory levels and ensure stock is available. o Manage stock discrepancies, food waste, and product rotation. o Oversee receiving of products and supplies. · Financial and administrative tasks: o Manage cash handling, reconcile the cash register, and process transactions. o Ensure compliance with health, safety, and sanitation regulations. o Communicate with upper management about shift performance and issues. o Troubleshoot and resolve issues with point-of-sale (POS) systems or other tech. Required skills and qualifications · · OPEN AVAILABILITY · RELIABLE TRANSPORTATION · Must be able to work an 8-10 hour shift and lift up to 40 pounds. · Strong leadership, communication, and interpersonal skills. · Ability to work in a fast-paced environment and multitask effectively. · Experience in a supervisory role, preferably within the food service industry. · Knowledge of food safety and sanitation regulations. ServSafe will be required within the first 30 days. · Problem-solving abilities and quick decision-making skills. Benefits: · This position may be hourly or salary depending upon the candidate · Salaried managers quality for vacation/PTO · Work week will be between 40-50 hours per week · Training period will be between 3-6 weeks SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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  • Team Member
    Team Member
    7 days ago
    Part-time
    Mertz, Mobile

    STEAK N SHAKE is hiring SERVERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. We offer flexible schedules on day shift and night shift. We are determined to be the employer of choice, placing employees first. SERVER JOB DESCRIPTION: Our servers deliver the gold standard in service by providing the highest standards of customer service to match our highest quality burgers and shakes. They support an environment of teamwork and demonstrate the Golden Rule. · Greet customers - Servers are often the first people to greet customers. They are friendly and professional. · Take orders - Take accurate orders and input them into the point of sale (POS) system. · Communicate with kitchen staff - Communicate with the kitchen staff to ensure that orders are sent out as requested. · Process payments - Process payments at the table or at the POS terminal. · Offer beverages – Offer beverages to guests and provide prompt, courteous service. · Maintain dining ambiance - M aintain a positive and friendly atmosphere and ensure that food and beverages are delivered in a timely manner. · Store presentation – Maintain highest level of cleanliness in all customer facing areas of the restaurant. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty., • Determined to be the employer of choice, placing employees first., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective. Benefits & Perks Employee meal discount, flexible schedule, paid training, 401K, and more!

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