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Job DescriptionDescription: Position Summary: We're looking for a motivated and customer-focused Help Desk Support Technician to join our team. In this role, you'll be the first point of contact for employees experiencing technical issues, providing timely and effective support to keep our operations running smoothly. The ideal candidate has strong problem-solving skills, a patient and friendly demeanor, and a solid understanding of common hardware and software. Pay Range: $23.08 - $30.00 per hour Requirements: Key Responsibilities • Provide first-level technical support for all hardware and software issues via phone, email, chat, or in-person., • Diagnose and resolve common problems, including password resets, software installations, and peripheral device troubleshooting., • Log all support requests and issues accurately in our ticketing system, tracking them from the initial report to final resolution., • Escalate more complex or unresolved issues to the appropriate IT team members (e.g., Systems Administrator or IT Manager)., • Follow up with end-users to ensure their issues have been fully resolved and they are satisfied with the solution., • Assist with the setup and configuration of new hardware and software for employees., • Education: A high school diploma or equivalent is required. An Associate's degree in Computer Science, Information Technology, or a related field is a plus., • Experience: Proven experience in a help desk, technical support, or a customer service role, preferably in an IT environment., • Technical Skills:, • Strong knowledge of Windows operating systems., • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) or similar productivity software., • Basic understanding of network concepts (e.g., TCP/IP, DNS, VPN)., • Experience with ticketing systems like ServiceNow, Jira Service Management, or Zendesk., • Soft Skills:, • Excellent verbal and written communication skills., • Exceptional customer service and interpersonal skills., • Ability to translate “Tech Talk” into everyday language., • Strong analytical and problem-solving abilities., • Patience, empathy, and a positive attitude., • Sitting up to 8 hours per day., • Standing up to 4 hours per day., • Infrequent bending, stooping, twisting, reaching, turning and squatting., • Infrequent pushing up to 40 lbs. and carrying 100 feet., • Infrequent pulling up to 40 lbs. and carrying 100 feet., • Infrequent lifting from the floor to overhead, or floor to waist., • Infrequent overhead reaching, often up to 10 lbs., • The small motor and hand skills necessary to perform writing tasks and working with keyboard., • Normal or corrected near and far vision, in addition to non-inhibiting color vision. May read up to 4 hours of the day. Primarily works in an office environment with limited noise levels and exposure to the elements. May infrequently work in agency residential facilities or field offices but with minimal access to clients. Additional Requirements: Must possess and maintain a valid, unrestricted California driver’s license and current vehicle insurance.

Job Description Who We Are: At 7 Leaves Cafe, we believe we're crafting more than just coffee and tea, we're creating spaces for connection, culture, and community. Since opening our doors in 2012, what began as a shared dream among friends has grown into a thriving family of over 40 locations across the Southwestern U.S. We take pride in serving authentic, handcrafted beverages inspired by both tradition and innovation, all within a warm, welcoming environment where every guest feels at home. Why Join 7 Leaves Now? We are entering a pivotal chapter of growth. With expansion into new regions, enhanced digital experiences, and an evolving customer base, your work will directly shape the future of our brand. This is not just a marketing job-it's a leadership opportunity to enrich the human experience through every cup, every story, and every moment of joy we create for our communities. Our success begins with staying grounded in our Core Values while continuously evolving who we are and how we serve. About the Role: We're looking for someone who is passionate about people and business to be a key driver as a District Manager at 7 Leaves Cafe. The District Manager strives to Be That Change in serving those who are, by guiding and cultivating a strong team of Store Managers to deliver a consistent customer-first service model. You'll be responsible for ensuring that your district upholds the 7 Leaves Standards and expectations - operationally, financially, and culturally. You will be overseeing multiple Store Managers and guide them to turn company strategy into tangible outcomes at the store level. Location: Onsite - Multiple Stores Salary Range: $70,000 - $80,000 annually, plus quarterly incentive based on store performance What We Offer: • Team Member Discounts - Enjoy your favorite 7 Leaves drinks on and off the clock., • Comprehensive Benefits Package - Medical, dental, and vision insurance available for eligible team members to support your health and well-being., • Leadership Development Programs - We invest in your growth through hands-on training, mentorship, and professional development opportunities., • Collaborative & Supportive Culture - Be part of a dynamic team where creativity, authenticity, and fun are always on the menu. Job Responsibilities: Customer Experience [Sales Builder] • Being a sales builder through championing a customer-focused culture, prioritizing hospitality, accuracy, and engagement., • Ensure that all stores are delivering on the 7 Leaves expectations of service, quality, and cleanliness to deliver on a culture of safety and operational integrity across the district., • Partner with store managers in evaluating customer feedback and creating action plans for sustainable improvement., • Empower store teams to use real-time insights to evolve service standards and enhance brand loyalty., • Own district-level P&L accountability, including oversight of labor, COGS, and controllable expenses., • Monitor financial performance and address variances promptly to achieve budgeted goals., • Plan and manage budgets for the district, ensuring alignment with business objectives and seasonal trends., • Analyze store-level data to drive strategic decisions and implement revenue-driving tactics, while ensuring that customer satisfaction is the priority., • Improve mobile app usage, upselling behaviors, and participation in local and regional promotions., • Lead, coach, and support Store Managers in developing high-performing, values-aligned teams.Conduct regular performance reviews, provide consistent feedback, and establish clear and challenging development plans for Store Managers to support organizational objectives., • Identify high-potential team members and drive succession planning to support internal growth., • Partner with HR to recruit, train, and retain top talent that embodies the 7 Leaves Core Values., • Develop understanding of each Store Managers motivations and opportunities through psychological safety, emotional intelligence, and a culture of collaboration across teams., • Champion store-level rollouts of new initiatives, including but not limited to LTOs, company programs, or policy updates., • Translate company-wide strategies into actionable district-level plans with clear milestones., • Set clear priorities to improve efficiency, consistency, and quality that align with sales goals, growth objectives, and service standards., • Use data to guide performance conversations, drive accountability, and focus teams on meaningful outcomes., • Share real-time insights and field learnings to inform broader business planning and innovation., • Strong business acumen and ability to analyze, interpret, and act on financial and operational data through performance management, coaching, and team development., • Deep operational knowledge of store systems, rhythms, and brand standards., • Strong organizational, interpersonal, and problem solving skills to execute on key responsibilities and thrive in a fast-paced environment with resilience and adaptability, • Emotionally intelligent and values-driven, with the ability to lead through care, clarity, and consistency, modeling discipline, quality, and service expectations daily., • Technologically competent with Google Workspace, Microsoft Office, POS systems, and internal reporting tools., • Minimum 2 years of store leadership experience, preferably in food and beverage or retail., • Proven track record of delivering business results through store operations and team development., • Experience managing store-level KPIs including PACE, labor, and customer satisfaction., • Skilled in recruiting, training, and retaining high-performing team members. 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