The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor. Minimize waste of supplies and amenities within all areas of housekeeping. May regularly assist with deep cleaning projects. Report needed repairs or unsafe conditions to supervisor. Handle all lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: Some previous housekeeping experience preferred. Previous background from the extended stay industry preferred. Ability to speak, read, and write fluent English is preferred; other languages beneficial. Basic reading, writing and mathematical abilities are preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 75 pounds. Will be required to regularly use commercial cleaning chemicals. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Hourly Compensation Range: $29.90 - $39.87 Pay rate outlined follows contract requirements. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
We are seeking a dedicated and experienced Station Manager to oversee the daily operations of our station. The ideal candidate will possess strong leadership skills and a proven track record in sales and store management. This role is pivotal in ensuring that our station meets its operational goals while providing exceptional service to our customers. What You’ll Do: Manage daily operations, ensuring efficiency and adherence to company policies. Lead, train, and develop staff, fostering a positive work environment that encourages teamwork and growth. Implement effective sales strategies to meet market demands and drive revenue growth. Conduct employee orientation and ongoing training sessions to enhance team performance. Oversee inventory management, including ordering supplies and managing stock levels. Negotiate with vendors and suppliers to secure favorable terms and pricing. Monitor financial performance, utilizing math skills to analyze sales data and operational costs. Ensure compliance with safety regulations and company standards at all times. Provide exceptional customer service, addressing any issues or concerns promptly. What We’re Looking For: Proven experience in the Auto Industry or Sales-related experience. Self-starter, willing to take accountability for the results. Excellent Customer Satisfaction skills. Driven to become the best at their profession. Strong leadership abilities with excellent time management skills. Ability to market products effectively and negotiate contracts with vendors. Solid understanding of sales principles and practices. Proficiency in training development techniques for staff improvement. Strong mathematical skills for financial analysis and reporting. Excellent communication skills, both verbal and written, with the ability to engage effectively with team members and customers.