Los Angeles
Job Description About J&Y Law Firm We are a rapidly growing Plaintiff's Elder Abuse & Personal Injury practice located in Los Angeles, CA. We are currently seeking an experienced Personal Injury Case Manager to join our dynamic team. We are proud of our commitment to and vision of providing clients with the highest level of service. The ideal candidate will be someone who wants the chance to make a difference for our clients and contribute to our firm as a whole. What we provide: -A team environment guided by respect and care -An investment in technology and processes for our team -A challenging, fast paced, and interesting case load -A very competitive salary -Growth opportunity and a collaborative team environment, in addition to a competitive benefits package, including medical, dental and vision options and paid parking. Duties will include: • Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow., • Assessing the completeness of the case documentation and obtains missing documentation, if required., • Reviews documentation and accuracy of information with client., • Answers all phone calls promptly, professionally, and using a friendly greeting., • Serves as a liaison by communicating with adjusters and medical providers and lien holders., • In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount., • Communicates with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated timeframes and adds detailed notes., • Updates case management system at every stage of the case, documenting all pertinent information and conversations., • Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed., • Calendars the “45 day from date the claim was mailed out” in the case management system. estimated cost or each procedure, obtains the defendant’s policy limits, runs and ISO on the client, and provides all information to the Lead Attorney for their review. For surgery evaluations runs a Criminal Background Check (CBC). -Contacts client to over the ISO and/or CBC with client to confirm the information and/or obtain any pre-ret treatment regarding any previous accidents. Adds a note regarding the ISO/CBC review. -CM will obtain medical provider full contact information, prior attorney information and provide this to their respective RC for cases where there are pre-existing accidents as they will request the records. • Consults and advises clients regarding loss wages claims and credit issues., • Resolves problems. Consults with Pre-Lit Manager regarding claims process and special, unusual, or complex circumstances., • Seeks opportunities for clients to submit favorable online reviews about their experience with the firm., • Maintains utmost professional standards towards the Firm and its clients., • Achieves high customer satisfaction in the claims process., • Other tasks as assigned.Requirements:, • Strong customer service skills, including sense of compassion and empathy., • Effective problem-solving abilities., • Strong attention to details., • Excellent written and verbal communication skills and organizational abilities., • Solid knowledge of case management and systems., • Ability to develop trust in constituents and staff., • Professional demeanor and appearance., • Strong personal focus on meeting or exceeding individual, department, and Firm goals., • Ability to work effectively within a team-oriented work environment., • Ability to work independently and efficiently; able to prioritize tasks. Compensation and Benefits: We offer competitive compensation and benefits package, along with a positive and collaborative work environment. -Competitive salary. Health Insurance: Medical, Dental, Vision • 401K -PTO: 4 Personal Time-Off; 6 Sick Days. -Paid holidays -Free parking Note: · All applications are confidential. Join Our Team: If you are passionate about fighting on behalf of individuals against large firms and companies, and if helping those who cannot help themselves is important to you, we invite you to join our team. We value our employees and believe in fostering a culture of growth, development and success. You will have opportunities to expand your skills and advance within the firm. If you are interested in joining our team, please submit your confidential application. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. We are committed to ensuring that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.