Ad Operations & Client Services Manager
hace 1 día
Brooklyn
ABOUT WORN & WOUND Independently owned and operated since 2011, by people who love watches, Worn & Wound makes watch collecting accessible to a broad audience — bridging the gap between enthusiasts and brands through content, commerce, and community events. Watch reviews, industry news, and accessible horological commentary are published on wornandwound.com. The Windup Watch Shop operates an e-commerce platform and a Brooklyn retail showroom. The Partnerships team runs the Windup Watch Fair — a four-city consumer event series drawing tens of thousands of enthusiasts a year — alongside a digital advertising and branded content business and a white-label creative services practice. ABOUT THE ROLE You own everything between "the client said yes" and "the client renewed," plus the commercial governance that keeps us from promising what we cannot deliver. You report to the CEO, work alongside the Events Manager, and manage a coordinator. Partnerships sells well and has grown quickly. This role builds the operating layer that lets it keep scaling without straining what already works. The first ninety days are sequenced so you know exactly what you are walking into. You start by learning the products and the book, getting the CRM to the standard the new reporting will run on, and sitting in on the sales meeting and the campaign sync. By month two you stand up deal review — every proposal and insertion order runs through you — template the wrap report, and get the reporting connectors in place. By month three you define and hire the coordinator, publish the documented process from sale through wrap, and own delivery on the live book outright. This is the operational core of a department that is growing, and the path from there is deliberate rather than implied. You shadow the CEO on the weekly sales meeting from the start, take over its agenda within roughly six months, and run it thereafter. Beyond that there is a genuine path to leading expanded leadership opportunities. Commercial governance • Own deal review. Every proposal, media plan, and insertion order is built or reviewed by you before it reaches a client — scope, pricing, dates, deliverables, and a named delivery owner in writing., • Hold the line on feasibility and price. Route production and inventory questions to our Media Director; escalate pricing outside the published threshold to the CEO. Clearance happens on the document, before the client conversation., • Own the rate card in practice. Keep inventory, pricing, and what each product actually delivers accurate and current., • Oversee annual media kit revisions, ad inventory accounting, and budgeting. Campaign delivery and client services • Run delivery end-to-end on advertising, branded content, and sponsorship programs — kickoff, client asset and approval intake, scheduling and QA across newsletter, display, social, and podcast, and in-flight management., • Be the day-to-day client contact after signature, so sellers can sell. You keep clients confident their program is in good hands., • Manage pacing against guarantees. Where a campaign carries an impression or performance guarantee, you track it while it is live and act on a shortfall before the campaign ends., • Coordinate with Media and Editorial on production and publication, passing only complete, final assets and holding the two-rounds-of-feedback standard. Windup sponsor delivery • Own the sponsor promise across all four fairs — what each sponsor bought, and whether they got it. The Events Manager owns the show floor; you own the commitment. You will be on the ground at the fairs as the sponsor-facing lead., • Build the post-fair sponsor debrief — what performed, what to change, and what to pitch next year. The record and the reporting • Own CRM integrity. Every account carries an owner and a named backup, a current stage, a next action with a date, and an expected annual value. Meetings become clean entries within one business day., • Own performance reporting. Client wrap reports out within two to three weeks of a campaign ending, and a monthly pipeline read that goes to the CEO directly. Templated and automated wherever possible — you will have budget for the data connectors to do it., • Present results to clients and to leadership — not just the numbers, but what they mean and what we should do differently. Renewals, systems, and the team • Own the renewal calendar and build the case for each renewal on performance data, then hand the conversation to the account's seller., • Design the operating systems — project architecture, deliverables calendars, and the documented process from sale through wrap. Identify where AI and automation remove administrative load, and build those workflows. We use these tools daily and expect this role to push us further., • Manage the coordinator who owns the record and delivery on our standard, turnkey book — scoped and hired with your input. KEY REQUIREMENTS • Five or more years in ad operations, client services, campaign management, or account management at a publisher, media company, or events business., • Experience somewhere small or scaling, where you built the process rather than inherited it., • Hands-on delivery across multiple ad products — newsletter, display, social, audio, branded content — and comfort with impression guarantees, pacing, and makegoods., • Fluency with a CRM as a system of record (we use Copper), project management tooling (Monday.com), and analytics — GA4, Meta Ads Manager, and a reporting layer such as Looker Studio., • Comfort with budgets, reconciliation, and margin. You should be able to look at a proposed campaign and tell us whether it makes money., • Fluency with AI tools as part of a daily workflow, and interest in applying them to operational problems., • Clear, direct communication with clients and internally, and the judgment to say no to a deal that cannot be delivered., • Nice to have: event or experiential sponsorship delivery; agency-side experience; an interest in watches, design, or the enthusiast communities around them., • Travel to all four Windup Watch Fairs and the occasional partner event — roughly four to six trips a year. COMPENSATION AND BENEFITS • $85,000–$95,000 annual salary, depending on experience, • Annual performance bonus, • Health care, including dental and vision, • 401(k) with a 4% match, available after six months, • Graduated paid vacation: 10 days annually, rising to 15 at year two and 20 at year four, • 14 paid holidays a year, • Hybrid schedule out of our Brooklyn office