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Job Description L1 Technician Responsibilities include data wiping of computer hardware, including desktops, laptops, servers, and associated peripherals. Generating detailed reports on material wiped and uploading the specs into our inventory management system. To be considered for this position, the candidate must have the following: • 1-2 Years of related activities, • Comptia A+ (Preferred), • Using erasure software to data wipe equipment, upload specs, and generate reports on equipment wiped., • Communicate effectively in a team environment with co-workers., • Efficiently handle multiple tasks in an often stressful environment with supervision., • Must be able to lift up to 40 lbs. with little assistance., • Must be comfortable stack/building, shrink-wrapping, and decommissioning pallets., • General Use Encryption LAN/Wireless WAN, • Certifications Comptia A+ is a plus, • Basic knowledge of desktops, laptops, printers, and peripherals., • Familiarity with safety procedures and anti-static precautions. Job Type: Full-time Salary: $16.00 /hour Required education: • High school or equivalent

Job DescriptionAbout Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda's national blood delivery network and Ghana's COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About the Role We are looking for a proactive and technically-minded Technical Support Agent to join our growing team! In this role, you'll play a vital part in ensuring that our customers and partners receive timely, accurate, and empathetic support—especially when it comes to troubleshooting hardware, software, and account-related issues. As a key member of our technical support team, you'll resolve a variety of inquiries across phone, email, and chat channels. You'll work closely with cross-functional teams to escalate complex issues, document resolutions, and help continuously improve our products and systems through real-world feedback. This full-time role is based onsite in Richardson, Texas, and reports to the Customer Support Lead. What You'll Do • Respond to customer and partner inquiries via phone, email, and chat, delivering prompt, accurate, and technically sound assistance., • Diagnose and troubleshoot hardware, software, and system issues—working methodically to identify root causes and guide customers to resolution., • Escalate critical or complex cases to engineering or specialist teams while ensuring detailed documentation and full closure with the customer. Learn and work to become the specialist to reduce escalations rates., • Use internal knowledge bases and tools to provide solutions and contribute to ongoing documentation and process improvements., • Maintain a high standard of empathy and professionalism in every interaction, especially when handling frustrated or technically inexperienced users., • Become an expert in our technology stack—including product functionality, backend systems, and operational workflows—to provide deeper technical insight., • Log all support interactions, resolutions, and system data in our CRM/ticketing platforms to ensure full traceability and support handoffs., • Collaborate with support team members, engineers, and product managers to identify recurring issues, inform product improvements, and reduce future support volume.What You'll Bring, • 2+ years of experience in a technical support, help desk, or similar role supporting software, hardware, or integrated systems., • Strong diagnostic and troubleshooting abilities across hardware, software, and account/system issues., • Excellent verbal and written communication skills with a clear ability to explain technical concepts to a non-technical audience., • Comfortable working with technical documentation, APIs, or internal dashboards to investigate and resolve issues., • Experience with CRM and ticketing platforms (e.g., Zendesk, Salesforce, ServiceNow, Intercom, etc.)., • A calm, customer-first mindset with a high degree of empathy and problem ownership., • Ability to manage multiple tasks and priorities in a fast-paced environment., • Flexible availability, including nights and weekends as needed. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Day in the Life of a Customer Support Agent at Zipline As a Customer Support Agent at Zipline, each day begins with a quick check-in to review the latest updates, open tickets, and any outstanding issues from the previous shift. Starting promptly, you'll jump into a queue of customer inquiries spanning phone, email, and chat, each bringing a unique challenge. Some customers seek basic guidance, while others need more complex support to troubleshoot hardware or delivery concerns. With every interaction, you'll draw on your growing expertise of Zipline's products and systems, striving to provide accurate, timely, and empathetic solutions. When issues exceed your troubleshooting scope, you escalate them to internal teams, coordinating to provide customers with updates and final resolutions. Between cases, you collaborate with fellow support agents and your team lead to discuss recurring challenges and brainstorm ways to improve the support experience. As the day winds down, you make a final review of your resolved cases and open tickets, ensuring each customer issue is appropriately documented and all inquiries are addressed. A Week in the Life of a Customer Support Agent at Zipline Over the course of a week, your schedule as a Customer Support Agent at Zipline is dynamic and may involve flexible shifts, including occasional late shifts, weekends, and holidays. Your responsibilities involve assisting a diverse range of customers, from our partners at healthcare providers, retail, restaurants, and those receiving deliveries. As the week progresses, you'll encounter and solve a variety of inquiries, leveraging Zipline's knowledge base to provide reliable support. With every interaction, you're building rapport and trust, ensuring customers feel valued and heard. Regular team meetings with the US Customer Support Lead and other agents provide an opportunity to address complex cases, share best practices, and update processes as needed. These meetings are also where the team identifies potential improvements in Zipline's systems and the customer experience. By the end of the week, you'll have handled multiple cases, from simple questions to intricate issues. Through all these interactions, you're contributing to Zipline's broader mission of transforming access to goods, and improving lives, by providing best in class customer support.

Job DescriptionJob Description Job Role: Senior Software Engineer (Full Stack) Reports To (Job – Role): Sr. Solution Development Leader Reports (Job – Role): None Workplace Location: Dallas, Texas, USA Minimum Qualification: B.E. in Computer Science or Electronics Engineering or similar field from an accredited university with minimum 6+ years of relevant experience Experience: Software Engineer (Full Stack) understands product requirements and be able to quickly turn-around a functional prototype for internal review and further refinement. Create applications on both the server-side and on the web/desktop user interface for maximum impact. Objective/Purpose: Ability to work independently on a project-by-project basis for product/solution development and work in a collaborative and fast-paced team environment. Keep abreast with the latest industry trends in large-scale technologies. You shall have a strong passion for work and the ability to turn complex product /tool requirements into simple/optimal technical solutions and be accountable for the assigned technical deliverables. Key Responsibilities: • Designing and implementing modern applications using Spring boot, REST and Angular/React on AWS cloud platform, • Developing front end architecture, • Designing user interactions on User Interface, • Designing & developing back-end applications, • Designing and developing APIs for Front-end, Back-end integration, • Ensuring cross-platform optimization for mobile device platforms, • Ensuring responsiveness and performance of applications., • Working alongside graphic designers for web design features., • Seeing through a project from conception to finished product., • Staying abreast of developments in cloud, web and on-premises applications and programming languages., • Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement., • Developing ideas for new programs, products, or features by monitoring industry developments and trends., • Recording data and reporting it to proper parties, such as clients or leadership., • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members., • Taking lead on projects as and when needed., • Work with team members to improve design, coding practices, • Develop solutions that complies with coding standards enforced through static analyzers such as SonarQube, • Participate in all aspects of SDLC (analysis, design, coding, testing and implementation). Work within an Agile team, participating in ceremonies related to the Agile framework., • Required: - 5+ years of proven hands-on Java programming and building enterprise level applications using Java technologies., • Understanding of key UI design principles., • Proficiency with UI development using Java, HTML, CSS, JavaScript and jQuery., • Experience SQL, XML, JDBC, • Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc., • Experience with standard set of Java developments tools including IDEs, build frameworks, source code control, Jira and other ALM tools., • Strong understanding of distributed architecture including Web Services (XML, JSON, REST, SOAP, micro services, Tomcat) and messaging, • Working knowledge of Spring framework and design patterns, • Understanding of server-side CSS., • Experience with graphic design applications such as Adobe Illustrator., • Knowledge of Design Patterns & Data Structures, • Experience with responsive and adaptive design., • Strong programming and problem-solving skills with emphasis on writing efficient algorithms to handle large data sets and processing., • Excellent verbal communication and interpersonal skills., • A passion for technology with demonstrated ability to learn quickly, • Strong understanding of the web/desktop application development cycle and programming techniques and tools., • Focus on efficiency, user experience, and process improvement., • Excellent project and time management skills., • Strong problem solving and verbal and written communication skills., • Ability to work independently or with a group., • Unix and Shell scripting basics is a plus, • Ability to participate in working sessions that result in clear requirements and technical design while working with technical, non-technical members of SCRUM team. Desired: • Understanding in Energy & Utilities solutions. • • Team player, • • Accuracy, • • Focused on Activities and Timeline, • • Good communication skills., • • Good analytical skills., • • Self-learner & Self-motivated, • • Steep learning curve, • • Good Team playerAdditional Information All your information will be kept confidential according to EEO guidelines.

Job Description Title : Java Full Stack developer Location: Remote Duration: 12 Months+ Roles & Responsibilities • Java, • Full Stack, • Spring boot, • Microservices