Transportation Operations Manager
hace 4 días
Englewood Cliffs
Job Summary: The Operations Manager will oversee and optimize the transportation of goods in United States. This role requires expertise in cross-border logistics, regulatory compliance, and intermodal operations to ensure efficient, cost-effective, and customer-focused service delivery. Key Responsibilities: • Manage daily operations of 53’ domestic containers, ISO tankers, and FTL/LTL shipments., • Coordinate dispatching, rail billing, ramp scheduling, equipment control, and last-mile deliveries., • Monitor rail schedules, container ETAs, grounding, LFD, and gate-out activities in real time., • Resolve rail ramp issues (holds, damage, improper interchange, customs flags)., • Act as primary operational contact for clients (LGE, LGES, Soulbrain, etc.)., • Provide daily tracking reports, delay notifications, and customer updates., • Handle customer escalations, service recovery, and performance follow-ups., • Ensure accuracy of B/L, arrival notices, invoices, PODs, T-3, AES filings (as applicable)., • Manage relationships with customers and vendors., • Negotiate rates, monitor performance, and confirm service capacity., • Oversee proper handoff between Chicago, Darwin, Laredo, Tacoma, Oakland, and other rail terminals., • Review KPIs (on-time performance, rail dwell, trucking detention, billing accuracy)., • Implement operational SOPs and continuous process improvements., • Report performance updates to senior management weekly and monthly. Qualifications • Bachelor’s degree in Supply Chain, Logistics, Business, • 3+ years in intermodal operations, trucking dispatch, or rail logistics., • Experience with UP/BNSF/CPKC/FXE operations and rail billing., • Knowledge of cross-border operations is a plus (but not mandatory)., • Strong knowledge of North America intermodal network., • Familiarity with TMS systems (BoxLinks, Caris, Magaya, etc.)., • Good communication and coordination skills., • Problem-solving under time-sensitive conditions. This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship.