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Job DescriptionSalary: Hourly Rate: $32.33 - $34.54 Service Technician Houston, TX Job Summary GETNA Service Technicians provide field service support on complex electro-mechanical systems in more than 26 national locations. They perform installations, training and assist with software integration. In addition to technical aptitude, this high visibility, customer-centric position will also provide our customers with consistent, high-level, all-around service and attention. The candidate must be a U.S. Citizen. This is a requirement for this position. All offers of employment are contingent upon ones eligibility to obtain and maintain a government security clearance sponsored by GETNA. Having an ACTIVE SECURITY CLEARANCE is a major plus This not an IT or Networking position Key Responsibilities • Install, maintain, and support all equipment maintenance efforts, conforming to customer Service Level Agreement (SLA) requirements, • Respond in a timely manner to all maintenance calls. Documenting each maintenance action with time, labor, meters, resolution notes and parts used, • Maintain accurate on-site service inventory at assigned Houston facilities., • Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide actionable steps to resolve problems., • Maximizes the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback, • Contributes ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting., • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies., • Other assignments as requested by Management Job Requirements(minimum) • Up to 50% regional/national travel if required for backup/emergency coverage, • U.S. citizenship required, • Candidate must be able to obtain and maintain a U.S. Department of State Security Clearance prior to starting work Academic Qualifications • Minimum 1-year experience in technical support role, • Must have a familiarity with electro-mechanical devices and automation equipment, • A working knowledge of thermal printing or laser printers would be an asset, • Must have good troubleshooting skills., • Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices., • Capable of working without direct supervision, • Excellent communication skills Professional Experience • Minimum 1-year experience in technical support role, • Must have a familiarity with electro-mechanical devices and automation equipment, • A working knowledge of thermal printing or laser printers would be an asset, • Must have good troubleshooting skills., • Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices., • Capable of working without direct supervision, • Excellent communications skills About Global Enterprise Technologies GET Group employs more than 500 professionals on five continents, with country representation offices in major economic and technological hubs around the world. Since its foundation in 1987, the Group has established and maintained a prestigious reputation in the fields of security printing, smart solutions, and, more recently, robotics and automation. GET Group North America's (GETNA) history spans more than 30 years of milestones, awards, partnerships, and other significant industry achievements. We offercompetitive compensation, flexible schedules, and a fun, diverse work environment. Benefit Package & Time Off Includes: • Medical, Dental, Vision & Flexible Spending Account, • 15 Vacation days, 10 holidays + sick days, • Short-term and long-term disability, • Safe Harbor 401K To learn more about our company or to apply directly from our website please click here

Job Description Job Title – Contact Ctr Rep Location – Houston, TX 77401 Length of assignment – 3 months with possible extension. Shift – Monday - Friday – 8 AM to 5.00 PM Duties: • Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner. • Accurately documenting all calls using the appropriate computer systems., • Following up on any unresolved queries and completing any call back requests in a timely manner., • Providing advice, information and solutions to all customers., • To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work. • Working to achievable targets within a strong team orientated environment., • To adhere to quality scripts and to maintain a high level of quality scores., • Ability to adapt to new changes in a fast pace environment., • To represent the organization in a positive and professional way at all times., • Display a positive attitude and high level of commitment., • To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested. • Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies., • Any other duties that may be assigned by your leader. Skills: • Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge., • Understanding patient privacy requirements for protected health information (PHI)., • Basic knowledge of best practice standards for customer service and management of customer expectations., • Understanding the importance of employee engagement in the contact center environment., • Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information., • Must demonstrate self-initiated work behaviors, good verbal and written communication skills., • Bilingual, English and Spanish preferred., • If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language, • Proficiency or Interpreter Assessment by MasterWord Interpreter Services. Education * • H.S. Diploma or GED- Required, • 2 years contact center, customer service, &/or other, • experience in a healthcare setting is required. Company DescriptionPride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.