DIRECTOR OF OPERATIONS - Travel locations- Massive Growth Opportunity!
hace 2 días
Syracuse
Job Description DIRECTOR OF OPERATIONS - MULTI-UNIT TRAVEL CENTER...MASSIVE GROWTH OPPORTUNITY! FULL TIME BINGHAMTON - LIVERPOOL - NORTH TONANADA - HAMBURG... As the Director of Operations you will report directly to the COO/CFO and be responsible for ensuring the successful operation and growth of the division. This role is accountable for driving results, building and sustaining a high-performance culture, and developing strong leadership within the operations team. The Director of Operations oversees day-to-day operations, ensures compliance with company standards, and executes strategies to maximize profitability, operational excellence, and customer satisfaction. This is a highly hands-on position requiring consistent field engagement. The Director of Operations is expected to be in the field at least four (4) days per week, and work one (1) administrative day, while the initial first Circle K operation is open. In this role, you will also serve as the Super GM, responsible for the day-to-day management of the store until a replacement is hired and fully trained. Once the second operation is up and running, a 1–4 & as needed schedule will be implemented—one (1) administrative day and four (4) field days— with flexibility to adjust as needed based on workload and operational needs, along with weekend and holiday needs. Travel will also be required to additional development sites to gain familiarity with new markets, maintain a boots-on-the-ground presence, and support the successful launch of new stores. JOB BENEFITS Base Salary: $120,000.00 o Monthly Bonus Program: 15% Target, equivalent to $18,000.00 a year based on annual bonus program metrics o New Store Opening Bonus: $2,000.00 per location opening o Car Allowance: $8,000.00 per year, paid through payroll o EZPass & Gas Card for business use o Medical, Dental, Vision, Life Insurance, & Disability Packages Offered o 401(K) o Teammate Assistance Fund o Paid Vacation Time o Fun, Energetic Work Environment Job Duties & Responsibilities • Responsible for the overall success of the Convenience Store and Fuel Operations division., • Prepare annual budgets, sales, and marketing plans to achieve targeted operating results and financial goals., • Analyze financial performance to drive revenue growth, profitability, and maximum return on investment. Leverage technology platforms and distribution channels to expand market share., • Ensure operational compliance with all company policies, procedures, and governmental regulations., • Maintain a safe, secure, and compliant environment for guests, team members, and company assets through effective enforcement of safety practices, training, and communication. • Manage controllable costs, including labor, inventory, cash, repairs, and maintenance, to optimize financial performance., • Develop and oversee fuel programs and strategies to achieve targeted margins in local marketplaces., • Manage and execute merchandise programs for all convenience store operations, including vendor relationships and performance oversight., • Build and maintain strong vendor relationships, evaluating performance and ensuring service quality., • Provide leadership and direction to Store Managers (SM), assisting with recruiting, selection, onboarding, and employee development programs. Recruit, train, and retain associates to minimize turnover and develop future leaders within the organization. **Title: Director of Operations: Reports to: COO/CFO Department: • Create and implement programs that enhance team member engagement, strengthen company culture, and align with brand service standards., • Perform multiple tasks in a fast-paced, detail-oriented environment while maintaining a professional and supportive image., • Perform additional duties and special projects as assigned. REQUIREMENTS: • Required to complete and pass the MSO Certified Trainer Program at a designated Circle K store operation in the NY State market, chosen by Circle K. Upon completion, will serve as the official Certified Circle K Operator for Briad, responsible for leading and training others through the program. • Minimum of 5 years of retail management experience, preferably in convenience store or fuel operations. • Demonstrated leadership ability with strong communication, organizational, and customer service skills. • Proficient in Microsoft Word, Excel, and PowerPoint. • Valid driver’s license required. COMPETENCIES REQUIRED: • Professional, friendly, and outgoing demeanor; comfortable engaging with all customers and team members., • Passion for delivering exceptional guest service. • Strong verbal and written communication skills (must read, write, and communicate at a professional level). Must be able to read, write, and communicate in English., • Strong analytical and mathematical skills for budgeting and P&L management., • Ability to work collaboratively within a team and accept feedback constructively., • Adaptable to changing demands and able to assume new responsibilities as directed by senior leadership., • Demonstrated ability to lead inclusively and foster a culture of respect., • Proficient computer skills, including use of standard business applications., • Ability to manage guest expectations and maintain service excellence., • Commitment to maintaining company appearance and hygiene standards., • Physical requirements include: o Ability to lift, move, carry, push, or pull up to 50 pounds. o Ability to stand or walk for 5–8 hours per shift. o Frequent use of arms, wrists, and hands for extended periods (reaching, lifting, wiping, etc.). o Ability to bend, twist, stoop, and reach overhead or below the knees. o Ability to see, hear, speak clearly, and operate necessary equipment., • Must be able to work nights, weekends, and holidays as required., • Must meet all attendance and punctuality requirements.