Service coordinator/dispatcher/job expeditor
25 days ago
Rochester
Job DescriptionJob description:We are a full-service plumbing and mechanical contractor offering plumbing, HVAC, electrical, renovation, and emergency flood response services. Due to continued growth, we are seeking a Service Manager / Project Coordinator with a strong trade background to oversee day-to-day operations, lead our team, and ensure high-quality service for our customers Summary Duties Key Responsibilities: • Customer Relations: Communicate professionally with customers, set realistic expectations, and maintain high customer satisfaction., • Team Oversight: Provide direction and support to field technicians, troubleshoot issues, and ensure job quality., • Estimate Creation: Draft thorough, accurate estimates for plumbing, HVAC, electrical, renovations, and flood jobs., • Scheduling & Dispatching: Coordinate technician schedules, respond to emergency service calls, and prioritize jobs in real-time., • Material Management: Build detailed material lists, place supplier orders, and track deliveries., • Billing & Documentation: Assist with billing tasks, job documentation, and post-job summaries., • Software Usage: Navigate and utilize multiple software platforms daily, including CRM/job management systems, estimating software, email, and spreadsheets., • Problem Solving: Use practical trade knowledge to resolve customer issues, job site challenges, and logistical bottlenecks REQUIREMENTS: • Prior hands-on trade experience (plumbing, HVAC, electrical, or general construction required)., • Ability to multi-task in a fast-paced, high-volume environment., • Excellent organizational and time-management skills., • Strong leadership and coaching ability for team management., • Experience preparing detailed service estimates., • Proficient with computers and various software systems (dispatching, estimating, CRM)., • Effective communication skills (verbal and written). Competencies: • Customer service focus, ability to develop strong, long-term customer relationships, • Excellent interpersonal skills, • Ability to work independently in a team environment and as individual., • Must possess proficient oral and written communication and presentation skills and be able to communicate effectively, • Must be able to develop and maintain positive, cooperative, team-oriented relationships with direct reports, co-workers, supervisors, managers, clients, and others. What We Offer: • Competitive salary based on experience, • Paid holidays and vacation time, • Health insurance options, • Opportunities for advancement in a growing company