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  • Team Member
    Team Member
    2 months ago
    Full-time
    Fort Hamilton, Brooklyn

    The Team Member will work productively in a fast-paced environment, maintain a fast speed of service, interact with Guests, work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Team. Duties: Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination Communicate to their immediate supervisor when additional training guidance and practice is needed Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions Work together with other Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc. Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities Are performance-oriented and performance driven; understand performance expectations and are aware of performance results Requirements: Current student or high school diploma/GED preferred Must be at least 16 years old Flexibility to work nights, weekends, holidays, opening and closing shifts Ability to stand for long periods of time and work in a fast-paced environment Ability to bend and stoop and lift 50 - 75 lbs. comfortably Ability to work in close quarters and around heat Positive attitude while conducting any and all duties Commitment to guest satisfaction. Looks at Restaurant operations from the Guest's point of view Effective communicator with Teammates and the Restaurant Management Team Excellent Time Management Skills Transportation & Accessibility: Must have reliable transportation to work Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates About Dave's Hot Chicken Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada.

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  • Event Coordinator/Floor Captain
    Event Coordinator/Floor Captain
    2 months ago
    Full-time
    Manhattan, New York

    Bar & Restaurant Event Hall on the Mezzanine Job Responsibilities: Providing excellent customer service and experience: Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests. • Planning event details and executing events from start to finish, • Thanking guests and conveying gratitude while they are exiting, • Explaining different menu items and offering recommendations, • Answering any questions about the ingredients of a dish on the menu, • Serving food and beverages to guests, if required, • Addressing any guests’ complaints or requests Managing guest reservations and seating: Managing reservations and seating plans effectively can be crucial for a restaurant to operate smoothly and ensure customer satisfaction. Captains usually assist guests with table reservations and seating and ensure that all tables have adequate furniture and utensils. They also convey this information to help chefs in the kitchen department and the serving staff prepare for the day. During operational hours, captains are generally available at reservation desk to receive guests with advance reservations or respond to queries about waiting time. Organizing special events and parties: Restaurants may host special events such as private parties or large group dining. Captains play an integral role in this process, as they liaison between the guests and restaurant staff to ensure that the restaurant meets all requirements related to food, seating and decor. Captains are also responsible for detailing event details and preparing the menu. Inspecting the hygiene and cleanliness of restaurant premises: Besides supervising the cleanliness of the entire premises, captains usually ensure that the table, tableware, drinkware, linen ,and cutlery are clean and hygienic. They are also typically responsible for following all safety and hygiene regulations to ensure compliance with laws. When they are serving tables, captains also usually clear the table and may pack uneaten food items for guests. Collecting customer feedback for improvement: As captains interact with guests during their dining experience, they are responsible for collecting customer feedback and reviews about the food and service. They generally check with guests about their overall experience and specific feedback about each food product or beverage. Captains also forward this information to chefs and managers to help improve the restaurant's menu, quality and service. Managing and training junior servers and staff: Captains help manage and train junior servers and other staff members. They typically acquaint new staff members with the restaurant's protocols and culture and may conduct short onboarding training sessions. Important skills of a restaurant captain • Communication, • Communication is important for professionals in the restaurant industry to interact with guests, coordinate with colleagues and offer excellent customer service, • Customer service, • Customer service skills are crucial in the food and beverage industry as these professionals regularly interact with guests and customers. Being polite, having a pleasing personality and providing customers with a pleasant experience are some aspects of having strong customer service skills., • Knowledge of food and beverages, • Strong knowledge of different cuisines, food, ingredients and beverages can be essential for restaurant service captains. This can help them answer queries about items on the menu and share information about different dishes. This knowledge can also be beneficial in helping customize their orders as per allergies and special dietary requirements. Similarly, being culturally aware can help captains serve guests from different backgrounds and identities effectively., • Collaboration and coordination, • Captains require strong collaboration and coordination skills as they interact with guests, chefs, servers and other staff regularly. These abilities can help convey relevant information timely and ensure guests have a comfortable dining experience. These skills can also help them develop strong professional relationships with colleagues and create a positive workplace culture for their team members., • Attention to detail, • Multitasking

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  • Assistant Manager
    Assistant Manager
    2 months ago
    $16–$18 hourly
    Full-time
    Brooklyn, New York

    The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner. **REQUIRED NYC FOOD HANDLERS LICENSE. Job Expectations: The Assistant Manager performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately. Duties: Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities Abide by and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination Communicate to their immediate Supervisor when additional training guidance and practice is needed Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity Organize shift schedules for Team Members and monitor attendance, tardiness, and time off Assign duties to specific Team Members based on role and skills Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc. Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy Are performance-oriented and performance driven; understand performance expectations and are aware of performance results Provide direction, supervision, and feedback to maintain levels of high productivity and Team morale Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues Train new and current Team Members Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team Assist the Assistant General Manager & General Manager as directed Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader Complete all required administrative duties and daily paperwork including required checklists Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team Establish an environment of trust to ensure honest, open, and direct communication Role model and set a positive example for the entire Team in all aspects of business and personnel practices Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities Communicate effectively with Shift Leaders, Team Members and Management to resolve any interpersonal issues as needed Requirements: Current student or high school diploma/GED preferred Must be at least 18 years old and fluent in English Certified in all stations as a Shift Leader following the DHC Training Program Flexibility to work nights, weekends, holidays, opening and closing shifts Ability to stand for long periods of time and work in a fast-paced environment Ability to bend and stoop and lift 50 - 75 lbs. comfortably Ability to work in close quarters and around heat Positive attitude while conducting any and all duties Commitment to Guest satisfaction. Looks at Restaurant Operations from a Guest’s point of view Effective communicator with co-workers and the Restaurant Management Team Excellent organization, planning, time management, delegation, and problem-solving skills Transportation & Accessibility: Must have reliable transportation to work. Must have telephone or other reliable method of communicating with Restaurant Management Team and co-workers About Dave's Hot Chicken Dave’s Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller’s (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave’s own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read "East Hollywood's Late Night Chicken Stand Might Blow Your Mind." Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada. INDMANAGE

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