Beauty Customer Experience Specialist (Hybrid)
6 days ago
Los Angeles
Job DescriptionDescription: We’re looking for a high-energy, customer-obsessed Pro Customer Experience Specialist to support our professional community, including salon owners, stylists, house accounts, and rep-supported partners. In this role, you will serve as the voice of our brand within the Pro channel, delivering consultative, relationship-driven support that blends customer service, product expertise, and commercial awareness. You’ll play a critical role in helping professional customers feel confident, supported, and inspired—while driving account growth, product adoption, and long-term loyalty. • Hybrid Expectation: Onsite at our LA office 3x per week, • Demonstrate strong product expertise, consultative service skills, and professional communication in support of the stylist and salon community, • Deliver a high-touch, relationship-led customer experience that balances service excellence with commercial awareness, • Build trust with professional customers while contributing to account growth and product adoption, • Operate with a proactive, solutions-oriented mindset, making sound decisions within established service guidelines, • Adapt to evolving responsibilities based on customer needs, business priorities, and cross-functional initiatives, • Provide dedicated, high-touch support to salon owners, stylists, and professional accounts across phone, email, chat, and text, • Manage order processing, delivery inquiries, returns, exchanges, and account-related requests with urgency and accuracy, • Offer consultative advice on product selection, color matching, and application methods, • Promote education programs, training opportunities, and events within the Pro community, • Build trusted, long-term relationships with stylists, salons, and key account contacts, • Accurately log and track all customer interactions in CRM systems (e.g., Salesforce), • 2–3 years of experience in a customer experience, service center, or sales environment (beauty, hair, fashion, or related industries preferred), • Prior experience as a sales associate or in a customer-facing retail role with a strong emphasis on customer experience required, • Demonstrated strength in complaint resolution and delivering solutions that build trust and confidence, • Experience in hairdressing, hair extensions, or salon environments strongly preferred; cosmetology license a plus, • Outstanding communication skills (phone, written, and interpersonal) with a strong ability to build relationships, • Tech-savvy with experience in CRM and support tools (Salesforce, Shopify preferred), • Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment, • Ability to make sound, independent decisions within established service protocols, • High energy, positive attitude, and passion for delivering exceptional customer experiences, • Base pay of $20.00 per hour, • 401(k) with company match - $ for $ up to 4% - immediately vested, • Vacation/Holiday Leave, • Great Medical/Dental/Vision Insurance, • Life and AD&D Insurance, • Opportunities for growth and advancement At Beauty Industry Group, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability, genetic information, protected veteran status, or any other legally protected characteristic.