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  • Head Maitre d'
    Head Maitre d'
    4 hours ago
    $90000–$100000 yearly
    Full-time
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $20–$21 hourly
    Full-time
    Short Hills, Millburn

    Job Summary We are seeking a dynamic and energetic Concession Supervisor to lead our retail concession located inside of Bloomingdale's in Short Hills, NJ. In this role, you will oversee daily store activities, manage the overall business, conduct visual merchandising tasks, ensure exceptional customer service, and maintain optimal inventory levels. Your leadership will drive sales growth, streamline operations, and foster a positive shopping environment. This position offers an exciting opportunity to develop your management skills while contributing to a vibrant retail setting. Duties • Supervise daily concession operations, ensuring smooth and efficient store performance, • Lead, motivate, and execute knowledge on customer service excellence, sales techniques, and operational procedures, • Manage inventory control, including stock replenishment, ordering, purchasing, and merchandising to maximize sales opportunities, • Oversee cash handling, POS (Point of Sale) systems, and cashiering processes with accuracy and integrity, • Conduct employee orientation sessions, interviews for new hires, and ongoing training & development initiatives, • Implement pricing strategies and promotional activities to boost sales and meet revenue targets, • Maintain organized bookkeeping records, payroll processing, and budget management to ensure financial accuracy, • Enforce store policies related to safety, cleanliness, and compliance while fostering a positive team environment Requirements • Proven supervisory experience within retail environments; experience in managing retail sales is highly desirable, • Strong knowledge of retail industry sales management, inventory management, POS systems, and merchandising practices, • Excellent communication skills in multiple languages or bilingual abilities are a plus; ability to connect with diverse customer bases, • Demonstrated skills in negotiation, operations, inventory control and visual merchandising, • Proficiency in basic math for cash handling, pricing calculations, inventory tracking, and financial reporting, • Experience with operational management tasks such as budgeting, purchasing, stock control, and shift management, • Leadership qualities with the ability to motivate, manage time effectively, and handle multiple priorities confidently, • Familiarity with retail store product knowledge is advantageous, • Strong organizational skills combined with phone etiquette and customer service expertise Join us as a Concession Supervisor where your leadership will energize our team and elevate the shopping experience! We value proactive individuals who thrive in fast-paced environments and are passionate about delivering outstanding service. This paid position offers an excellent platform for career growth within the retail industry. Benefits: • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person

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