Law Office Manager
6 days ago
Raleigh
Job Description We are a growing law firm seeking a highly capable Office Manager to own the day-to-day management of our office. This role is ideal for someone who thrives on responsibility, executes with precision, and takes initiative without needing reminders. This is not a passive administrative role. There is always something to improve, organize, track, or optimize. If you need constant direction or prefer to wait until tasks are assigned, this role will not be a fit. What You’ll Be Responsible For • Owning the daily operations of the law office and ensuring everything runs smoothly, • Managing and holding staff accountable to standards and expectations, • Presenting and maintaining a professional, organized, and efficient office environment, • Tracking KPIs, workflows, and operational metrics, • Managing vendors, supplies, and office inventory, • Handling basic accounting responsibilities, including expense tracking and check writing, • Implementing systems to ensure tasks are completed accurately and on time, • Identifying inefficiencies and proactively improving processes, • Serving as a point of communication between attorneys, staff, and vendors What We’re Looking For • A strong sense of ownership and accountability, • Close attention to detail and consistent follow-through, • Excellent common sense and business judgment, • Comfort managing people and enforcing standards, • Ability to execute instructions correctly the first time, • Proactive work style — you look for what needs to be done next, • Clear, professional communication skills, • Ability to manage multiple priorities without dropping the ball Required Experience • Experience managing operations in a professional office (law firm, accounting firm, medical practice, or similar), • Prior responsibility for supervising staff, • Experience handling budgets, vendors, or accounting coordination, • Experience tracking metrics, KPIs, or operational workflows, • Proven ability to work independently with minimal supervision How to Apply As part of the application and to show us that you have a strong attention to detail, please provide a cover letter answering the following questions. Applications without a cover letter answering these questions will not be considered. • Why are you interested in this position?, • Describe your management or leadership experience., • Describe your experience managing/operating a professional office., • Describe your experience with accounting, bookkeeping, or financial tasks., • Describe your experience with reports, metrics, or tracking performance., • Describe a time you improved a process or system., • What are your strengths?, • Own the day-to-day management of the law office and ensure all systems run smoothly, • Maintain a professional, organized, and client-ready office environment at all times, • Anticipate operational needs and address issues before they become problems, • Ensure all recurring tasks and deadlines are completed accurately and on time, • Develop and maintain written office procedures and workflows Staff Management & Accountability • Supervise administrative and support staff, • Set clear expectations, standards, and priorities for employees, • Monitor performance and address issues promptly and professionally, • Ensure staff follow established processes and maintain attention to detail, • Train new staff and reinforce office systems and standards, • Act as the point person for day-to-day staff questions and issues KPI Tracking & Reporting • Track and report key performance indicators (KPIs) related to operations, productivity, and efficiency, • Monitor workloads, turnaround times, and bottlenecks, • Create and maintain simple reports or dashboards for leadership review, • Use data to identify inefficiencies and recommend improvements Financial & Administrative Management • Handle basic accounting and financial administrative tasks, including:, • Expense tracking, • Invoice processing, • Check writing and payment coordination, • Monitor budgets and flag variances or concerns, • Coordinate with external accountants, bookkeepers, or payroll providers, • Maintain accurate financial records and documentation Vendor, Supply & Facilities Management • Manage office vendors (cleaning, IT, supplies, services), • Ensure office supplies are stocked and ordered proactively, • Review vendor performance and address issues as needed, • Oversee facilities needs and coordinate repairs or maintenance Process Improvement & Systems • Identify inefficiencies in office operations and implement solutions, • Create checklists, systems, and reminders to ensure consistency, • Improve workflows to reduce errors and wasted time, • Take the initiative to improve how the office functions without being prompted Communication & Professionalism • Communicate clearly and professionally with attorneys, staff, vendors, and clients, • Serve as a reliable point of contact for operational matters, • Escalate issues appropriately and propose solutions, • Represent the firm with professionalism and good judgment Leadership & Initiative Expectations (Important) • Execute instructions accurately the first time without reminders, • Maintain productivity during downtime by improving systems and processes, • Take ownership of outcomes, not just assigned tasks, • Operate independently with minimal supervision This role requires a proactive, detail-oriented professional who takes pride in keeping a high-performing office running smoothly at all times. Qualifications: Required Qualifications • 5+ years of experience managing operations in a professional office environment (law firm, accounting firm, medical practice, or similar), • Demonstrated experience supervising staff and holding employees accountable to standards, • Close attention to detail with a proven track record of accurate, consistent execution, • Strong organizational and time-management skills with the ability to manage multiple priorities, • Business-minded approach to office management, efficiency, and cost control, • Ability to execute instructions accurately without reminders, • Excellent written and verbal communication skills, • Strong common sense and sound judgment, • Comfortable handling basic accounting tasks, including expense tracking, invoice processing, and check writing, • Proficiency with office software and systems (Microsoft Office / Google Workspace, practice management software, accounting or bookkeeping platforms) Preferred Qualifications (Nice to Have, Not Required) • Prior experience working in a law firm or professional services environment, • Experience tracking KPIs, metrics, or operational reports, • Experience in improving or implementing office systems or workflows, • Familiarity with trust accounting or legal billing systems, • Experience coordinating with bookkeepers, accountants, or payroll providers Required Traits & Work Style • Takes ownership of responsibilities and outcomes, • Proactive and self-directed; does not wait for tasks to be assigned, • Consistently follows through and completes tasks fully, • Comfortable enforcing standards and addressing issues directly, • Maintains productivity even when immediate tasks are complete, • Thrives in a fast-paced, high-accountability environment This role is best suited for someone who enjoys being busy, solving problems, and keeping operations running at a high level at all times. About Company What We Offer: We are a growing and top-rated family law firm offering clients the highest quality of legal services. Some of the benefits we offer to our full-time employees include: • Group health insurance contribution with employer contribution, • Paid time off, • Paid holidays, • Reliable work schedule (operators value structure), • Occasional remote flexibility (for admin/KPI work), • Paid professional development (courses, leadership training), • Authority to make decisions without approval for small expenses, • Energetic vibe, unlike your traditional law firm culture, • A growth-oriented firm culture that values results, empathy, and continuous learning