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Job description The Manager of Dog Walking role includes organizational administrative tasks, people management and also some hands-on, dog interaction. This role is responsible for the organization and success of the dog walking departing at NY Tails. Every day is a little different so applicants for this role must be comfortable with a fast-pace, competing priorities, being able to focus despite interruptions and carefully managing their time. Schedule -- Weekdays approx. 9am - 4:30pm. **Flexibility is key as an occasional change of schedule may be required. For example, if you are training a new dog walker for the early AM shift, you will need to come in early on those days. ESSENTIAL DUTIES AND RESPONSIBILITIES - *other duties may be assigned. · Recruit qualified Dog Walking candidates. Determine hiring with business owner and Manager. After hire, perform orientation and training. Announce new Dog Walkers to their route and clients. · Address all client inquiries. Explain services, schedule meet-and-greet with walker. Maintain detailed notes for each dog so that health, behavior, housing information can be relayed to Walkers and company. Confirm paperwork is completed prior to performing any walking services. · Address client questions, concerns or incidents. Seek resolution suitable to all, discuss with AM/Owner if needed or if approval for refund/credit is requested. Also, communicate any concerns, health or behavior issues to owner about their dog. · Schedule walkers. Address last minute cancellations and walk requests. Find solutions for Walker absences, schedule changes or emergency delays. If needed, Walk Coordinator will need to provide walking services themselves. · Spot check walker performance regularly to ensure standard of care. Applied disciplinary action if needed and provides new or reminder training as appropriate. · Control client keys; ensure all are labeled, organized, current and kept secured. · Maintain walk records and client accounts. Ensure all payments are collected. · Enforce all NY TAILS policies, procedures and safety protocol. Perform inventory checks, order supplies as needed. · Provide reports and information on dog walking department as needed. Give insight into reports from a management, staffing and client demand perspective. · Process Walker commission / pay. Review payroll for accuracy prior to submitting. Discuss commission structure and pay with Walkers, answer payroll questions. · When not actively completing Walking Coordinator tasks, will be asked to assist other roles. Special projects may be assigned to assist with improving the business. · Must have ability to work professionally in a non-standard work environment. This includes being physically active throughout the work shift, enduring temperature changes (indoors/outdoors), being in contact with dog waste and dog hair, withstanding smells and noise associated with live animals. SUPERVISORY RESPONSIBILITY This role supervises the Dog Walkers. They work closely with the business Managers, Office Admin and also with dog daycare Front Desk Admin. QUALIFICATIONS/REQUIRED BACKGROUND: · High School Diploma or equivalence · Comfortable with dogs of all sizes, breeds and various temperaments. · At least 2 years experience as a Professional Dog Walker. Min 1 year experience managing people. · The ability speak, write and communicate in a professional manner · Computer literacy and familiarity with a variety of software programs is required. · Numerical accuracy, detail oriented, keen time management and ability to work with frequent interruptions · Comfortable working outside in all weather, year round. Physically capable of standing/walking/taking stairs throughout entirety of shift when needed. Able to physically handle and control up to 3 dogs safely. Job Type: Full-time Pay: From $22.00 per hour Schedule: 8 hour shift Day shift Weekends as needed Experience: People Management: 1 year (Required) Professional Dog Walker (for a company): 2 years (Required) Work Location: In person Job Type: Full-time Pay: $21.00 - $24.00 per hour Benefits: Referral program Compensation Package: Hourly pay Schedule: Day shift Monday to Friday Experience: working with dogs: 1 year (Required) Ability to Relocate: New York, NY 10022: Relocate before starting work (Required) Work Location: In person

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role is essential in ensuring the smooth operation of our office by providing administrative support to various departments. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently. If you are proactive, adaptable, and enjoy working in a dynamic environment, we encourage you to apply. Responsibilities Answer and direct phone calls with professionalism and courtesy, ensuring excellent phone etiquette. Manage front desk operations, greeting visitors and providing them with necessary information. Perform clerical duties including filing, data entry, and maintaining organized records. Utilize computer literacy to manage office software and databases effectively. Assist in scheduling appointments and coordinating meetings for staff members. Provide customer support by addressing inquiries and resolving issues promptly. Support dental receptionist functions as needed, including patient check-ins and appointment confirmations. Collaborate with team members to streamline administrative processes and improve efficiency. Qualifications Proven experience in an administrative role or similar position is preferred. Strong clerical skills with attention to detail and accuracy in data entry tasks. Excellent verbal and written communication skills; bilingual candidates are a plus. Proficiency in computer applications such as Microsoft Office Suite (Word, Excel, Outlook). Ability to handle multiple tasks simultaneously while maintaining a high level of professionalism. Previous experience in a front desk or customer support role is advantageous. A positive attitude and the ability to work well both independently and as part of a team. If you are looking for an opportunity to contribute to a thriving organization while developing your skills in a supportive environment, we would love to hear from you. Job Type: Full-time Pay: $16.00 - $22.04 per hour Expected hours: 20 – 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Schedule: 4 hour shift 8 hour shift No nights No weekends Experience: Customer service: 3 years (Required) Ability to Commute: Brooklyn, NY 11229 (Required) Ability to Relocate: Brooklyn, NY 11229: Relocate before starting work (Required) Work Location: In person