Helpdesk IT Support Technician (Level 1)
hace 7 días
Visalia
Job Description Grapevine MSP is the Central Valley’s largest managed IT services provider, based in Bakersfield, CA, with a clear mission: help businesses of all sizes thrive through smart, secure, and innovative technology. Founded in 2009 by CEO Joe Gregory during a recession, we’ve grown into a team of 60+ professionals recognized as an industry leader. We go beyond fixing computers by partnering with our clients to deliver proactive IT support, cybersecurity, cloud, and VoIP solutions, strategic consulting, and 24/7 help desk services. As Microsoft Tier 1 Partners and community supporters, we’re known for our “let’s figure it out” culture, commitment to customer success, and passion for solving real-world technology challenges. Helpdesk IT Support Technician (Level 1) Visalia, CA | Full-Time Position Overview We are seeking a passionate and motivated Level One to join our award-winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients' IT infrastructure by providing first-line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems. Responsibilities • Set up workstations with computers and necessary peripherals (routers, printers, etc.)., • Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality., • Install and configure appropriate software and functions in accordance with specifications., • Ensure the security and privacy of networks and computer systems., • Provide users with orientation and guidance on operating the new software and computer equipment., • Organize and schedule upgrades and maintenance without deterring others from completing their work., • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.), • One year of experience in the field or proven work experience, • Knowledge of helpdesk processes and customer service, • Excellent communication ability, • Outstanding organizational and time-management skills, • Ability to perform remote troubleshooting and provide clear instructions, • Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks, • Understanding of essential Active Directory management, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices, anti-virus programs, and data privacy principles, • Familiar with Microsoft Office Suite setup and repair, • Excellent diagnostic and problem-solving skills, • Competitive Pay, • 401 (k) Plan with matching pay contributions, • Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision.", • Vacation time, • Paid Sick Time, • Performance Bonuses, • Work Anniversary Recognition, • Equipment and Tools Provided, • If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training., • Team Events, • Social Events