PT/Hotel Front Desk Agent
13 days ago
Visalia
Job Description The Hotel Front Desk Agent is a key part of the overall success of the Wyndham Hotel. Often the guest representative is the first and the last person a guest comes in contact with. We are looking for an enthusiastic self- driven individual that possesses a strong ability to pay attention to detail. The successful candidate should be able to work well with others in a team environment, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of excellent customer service, and this guides us with everything we do. Duties & Responsibilities • Maintain complete knowledge of and comply with all departmental procedures and standards., • Greet guests with a welcoming smile and friendly demeanor., • Perform all guest check in and checkout procedures., • Obtain and confirm guest information, assign rooms activate and distribute keys., • Anticipate guest needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Maintain positive business guest relations at all times, • Resolve guest complaints calmly and effectively., • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times., • Communicate with other shifts and departments regarding issues arising from the day to day operations., • Meet with supervisor to review daily assignments and urgent matters., • Maintain complete knowledge at all times of:, • a) All hotel features/services, hours of operation., • b) All room types, numbers, layout, and location., • c) All room rates, special packages, and promotions., • d) Daily house count and expected arrivals/departures., • e) Room availability status for any given day., • f) Scheduled daily group activities/meetings/events/depositions., • Set up work station with necessary supplies., • Answer departmental telephone within 3 rings, using correct greeting and telephone etiquette., • Process all guest check ins and check outs., • Obtain proper identification for tax exempt guests and attach form to registration card., • Set up accurate accounts for each guest checking in according to their requirements. direct billing /credit card authorization for RT or ALL charges., • Balance out inventory for overbooked reservations on the PMS system., • Take record, and relay messages accurately, completely and legibly., • Monitor, send, and distribute guest faxes., • Routing on various Method of payment reservations for OTA virtual cards., • Retrieve and research V payment on OTA extranets, • Verify reservation commissions for online extranets, • Block group rooms and tours in computer and follow through on designated requirements., • Adhere to all cashiering procedures, • Assist in other front desk areas as assigned, • Balance all receipts and End of the day paperwork., • Document pertinent information in the log book, • Process adjustment vouchers, paid outs, correction vouchers, miscellaneous charges., • Pre-register designated guests and prepare key packets., • Generate, print and distribute daily and weekly reports., • Resolve discrepancies on the room status report with housekeeping., • Pull the bucket thoroughly from the due –out dashboard report., • Resolve any late charges/ research over charges of guest folios and resolve disputes., • Conduct large group/convention Check ins/outs, • We are looking for an enthusiastic self driven person and team player who can follow orders and, take initiative and complete tasks before deadlines., • Must be able to work in a high volume fast paced environment., • Must have the ability to work under pressure., • Minimum of 1 year as a Hotel Front Desk clerk experience (required)., • Follow directions thoroughly, • Must have strong Leadership skills, • Must have open availability (required), • Must be able to work night shift/ morning shift (required), • Must have a flexible schedule (required), • Must be able to work weekends and or Holidays (required), • Strong communication skills in English, both written and verbal essential, • Ability to work in a multi-tasking, very fast paced environment, • Demonstrates strong customer service skills, • Perform job functions with attention to detail, speed and accuracy., • Prioritize work assignments and organize work area., • Be a clear thinker, remaining calm and resolving problems using good judgment., • Maintain confidentiality of guest information and pertinent hotel data., • Provide legible communication and directions., • Must be able to work with minimal supervision