Administrative Support Intern
2 days ago
Tampa
Artheon Medical is where innovation, compassion, and excellence come together to redefine diabetes care. Artheon Medical stands as a nationally recognized leader in Durable Medical Equipment, specializing in diabetic supplies that make a difference. Our distinguished partnerships with industry giants like Abbott and Dexcom have empowered us to offer groundbreaking products, including the life-changing Abbott Freestyle Libre Continuous Glucose Monitoring (CGM) device. Our Mission: We were founded on a simple mission: to make healthcare better. Our unwavering dedication extends to providing the highest quality of support, convenience, and care. We believe that every patient has a unique story, and it is our responsibility to make every chapter better. Position Overview: We’re seeking a Client Relations Intern to join our team in Downtown Tampa, FL. This internship provides valuable hands-on experience in healthcare administration, client relations, and patient support within a fast-paced, mission-driven environment. The ideal candidate will be compassionate, detail-oriented, and eager to learn. You’ll assist our Intake and Customer Success team with patient onboarding, scheduling, and communication — ensuring every client and patient receives timely, professional, and respectful service. You’ll play an important part in ensuring a smooth, positive experience for every patient and provider we serve. Key Responsibilities: • Provide exceptional customer service within the office, scheduling patient shipments, answering incoming calls, and assisting patients and providers, • Support patient intake, data entry, and documentation, • Communicate with referral sources, healthcare providers, and insurance partners, • Guide patients through the process of receiving medical equipment and supplies, • Promptly report and document customer concerns or grievances to supervisors, • Ensure confidentiality and maintain professional communication at all times, • Accurately record and forward customer issues to management for resolution, • Collaborate with team members to achieve daily service goals, • Adaptable: Willing to take on additional duties as needed related to collections or administrative support Professionalism Expectations: • Reports to work on time and as scheduled, • Works cooperatively with all team members, • Displays a willingness to help others and embraces constructive feedback, • Presents a friendly, respectful, and professional demeanor in all interactions, • Treats every patient and customer with dignity, respect, and fairness What We Offer: • $14/hour base pay + bonus opportunities, • Flexible work schedule, • Hands-on training in healthcare client relations and intake processes, • Experience working directly with patients, providers, and referral sources, • Supportive, team-oriented office culture in Downtown Tampa Ideal Candidate: • Compassionate and professional demeanor, • Strong communication and organizational skills, • Detail-oriented and eager to learn, • Interested in healthcare, client relations, or business operations, • Reliable and team-oriented This is a great opportunity for someone looking to gain valuable real-world experience in healthcare operations, customer success, and client relationship management.