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  • Assistant General Manager
    Assistant General Manager
    6 days ago
    Full-time
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks hospitality professionals passionate about service excellence, operational execution, and creating exceptional guest experiences in a professional sports setting. This is a unique opportunity to join one of the most respected organizations in professional basketball and contribute to a hospitality operation that reflects the same standards of preparation, consistency, and excellence that define the Dallas Mavericks. Position Summary The Assistant General Manager (AGM) serves as the General Manager's primary operational partner and is responsible for supporting all aspects of hospitality operations, team leadership, guest experience, and financial performance throughout the Mavericks Performance & Training Center. This role requires a highly visible leader who thrives in fast-paced environments, leads from the floor, develops high-performing teams, and consistently delivers exceptional hospitality experiences. The AGM will help oversee daily operations, maintain service standards, drive accountability, and ensure operational excellence across all hospitality venues, dining experiences, executive areas, VIP functions, and guest-facing operations. The ideal candidate combines strong operational discipline with outstanding people leadership skills, financial acumen, and a genuine passion for hospitality. Core Responsibilities: Hospitality Operations Leadership • Assist in overseeing all daily hospitality operations throughout the facility., • Ensure consistent execution of service standards across dining venues, lounges, meeting spaces, VIP areas, and hospitality functions., • Monitor operational readiness, staffing deployment, guest flow, and overall service efficiency., • Maintain exceptional standards of cleanliness, organization, safety, and facility presentation., • Collaborate closely with culinary, beverage, and operational leadership teams to ensure seamless execution., • Identify operational opportunities and implement solutions that improve efficiency, organization, and guest satisfaction., • Ensure all operational standards, policies, and procedures are consistently executed. Guest Experience & Hospitality Excellence • Champion a culture of hospitality and guest-first service throughout the operation., • Maintain an active and visible presence in guest-facing areas during service periods and events., • Build relationships with players, executives, VIP guests, corporate partners, and facility visitors., • Resolve guest concerns professionally and effectively while ensuring positive outcomes., • Continuously evaluate the guest experience and implement improvements where necessary., • Support hospitality operations for VIP functions, corporate meetings, team events, and special activations. Leadership & Team Development • Recruit, onboard, train, coach, and develop hospitality team members and supervisors., • Foster a culture of accountability, professionalism, teamwork, discipline, and continuous improvement., • Conduct pre-shift meetings, operational reviews, and leadership development sessions., • Provide ongoing coaching and performance feedback to maximize employee engagement and operational effectiveness., • Support succession planning and development of future leaders within the operation., • Ensure consistent adherence to company standards regarding service, appearance, punctuality, and professionalism. Financial Performance & Business Management • Support the achievement of revenue, profitability, labor, and operational performance goals., • Monitor labor productivity, staffing levels, and scheduling efficiency., • Assist with budgeting, forecasting, inventory management, and cost-control initiatives., • Analyze operational and financial reports to identify opportunities for improvement., • Drive operational strategies that improve profitability while maintaining exceptional guest experiences., • Support vendor relationships and purchasing processes as assigned. Compliance, Safety & Risk Management • Ensure compliance with all federal, state, and local regulations governing hospitality operations., • Maintain food safety, alcohol service, workplace safety, sanitation, and operational compliance standards., • Support incident investigations and risk mitigation initiatives., • Ensure adherence to all company policies, procedures, and operational standards., • Promote a safe, secure, and professional environment for guests and team members. Qualifications & Experience Required Qualifications • Minimum 5 years of progressive hospitality management experience in high-volume environments., • Proven leadership experience managing large teams and multiple operational areas., • Strong operational knowledge of hospitality, food and beverage, guest services, and event execution., • Demonstrated success in labor management, scheduling, operational systems, and team leadership., • Strong financial acumen, including budgeting, forecasting, labor management, and cost-control oversight., • Excellent communication, interpersonal, leadership, and organizational skills., • Ability to effectively prioritize, delegate, and execute in a fast-paced environment., • Proficiency with hospitality technology systems, scheduling software, and operational reporting tools., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Experience within professional sports, hospitality, hotel, private club, or premium venue environments., • Multi-unit or large-scale hospitality operational leadership experience., • Background in luxury hospitality or premium guest service operations., • Experience supporting VIP, executive, and corporate-level clientele. Leadership Competencies • Guest-Centric Leadership, • Operational Excellence, • Financial Acumen, • Team Development & Coaching, • Strategic Thinking, • Accountability, • Emotional Intelligence, • Problem Solving, • Communication Excellence, • Adaptability & Resilience, • Conflict Resolution, • Executive Presence Work Environment & Physical Requirements • Fast-paced hospitality and professional sports environment., • Extended periods of standing and walking throughout the facility., • Frequent interaction with guests, executives, players, corporate partners, and team members., • Ability to occasionally lift and carry up to 25 pounds., • Ability to work evenings, weekends, holidays, and special events as business needs require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Assistant General Manager role offers the opportunity to help lead one of the most unique hospitality operations in professional sports. This position provides meaningful leadership responsibility, direct exposure to high-profile stakeholders, and the opportunity to influence guest experience, team culture, operational excellence, and business performance at a world-class NBA training and performance facility. The successful candidate will join a culture committed to excellence, professionalism, accountability, and continuous improvement while helping shape the hospitality experience within the Dallas Mavericks organization.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    22 days ago
    $30000–$70000 yearly
    Part-time
    Dallas

    We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels. This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people. Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a timely and professional manner, • Resolve customer issues, complaints, and requests with accuracy and empathy, • Maintain detailed records of customer interactions using CRM tools, • Escalate complex issues to senior support or management when needed, • Provide product or service information clearly and confidently, • Collect customer feedback to improve overall experience and service quality, • Work closely with internal teams to ensure smooth problem resolution Required Qualifications • High school diploma or equivalent (Associate’s or Bachelor’s preferred), • 6 months of experience in customer service, support, or client-facing role, • Strong written and verbal communication skills, • Ability to multitask in a fast-paced environment, • Basic computer skills and familiarity with CRM systems, • Strong problem-solving and active listening skills Preferred Skills • Experience in customer experience or customer success roles, • Bilingual abilities (a plus, not required), • Experience working remotely or in digital support environments What We Offer • Competitive salary (based on experience), • Flexible work arrangements (remote), • Training provided, • Opportunities for career growth within customer experience or operations, • Supportive team culture focused on development and learning

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  • Junior Sous Chef
    Junior Sous Chef
    6 days ago
    Full-time
    Design District, Dallas

    The Mavericks Performance & Training Center serves as the primary training, practice, performance, and hospitality facility for the Dallas Mavericks NBA organization. Designed to support elite athletic performance and world-class hospitality operations, the facility combines premium amenities, elevated food-and-beverage experiences, and a culture centered on professionalism, teamwork, discipline, and excellence. The hospitality operation supports players, coaches, executives, corporate partners, VIP guests, and special events throughout the year. Operating in a dynamic, high-performance environment, the Mavericks Performance & Training Center seeks culinary professionals who are passionate about execution, leadership development, and the delivery of exceptional hospitality experiences. This is a unique opportunity to grow your culinary leadership career within one of the most respected organizations in professional basketball. Position Summary The Junior Sous Chef serves as an emerging culinary leader, supporting the Executive Sous Chef and Director of Culinary Operations in the daily management and execution of kitchen operations throughout the Mavericks Performance & Training Center. This role is highly hands-on and requires strong culinary fundamentals, leadership potential, organizational skills, and a commitment to excellence. The Junior Sous Chef assists in supervising the culinary team, maintaining food quality standards, supporting operational efficiency, and ensuring consistent execution across all culinary programs, including player dining, executive dining, hospitality functions, VIP events, and special activations. The ideal candidate is a strong cook who is ready to take the next step into kitchen leadership while continuing to develop operational, financial, and people-management skills. Core Responsibilities: Culinary Execution & Food Quality • Support daily kitchen operations and service execution., • Ensure menu items are prepared according to established recipes, standards, and presentation guidelines., • Conduct line checks and monitor food quality throughout service periods., • Assist with maintaining consistency in flavor, temperature, presentation, and portion control., • Lead by example through strong culinary execution and professionalism., • Support production for player dining, executive dining, VIP hospitality, and special events. Kitchen Leadership & Team Support • Assist in supervising cooks, prep cooks, and culinary support staff., • Support training, coaching, and onboarding of new culinary team members., • Reinforce company standards related to food quality, cleanliness, safety, and professionalism., • Assist with station assignments and daily shift execution., • Foster teamwork, accountability, and a positive kitchen culture., • Help develop future culinary talent through mentorship and hands-on coaching. Operational Excellence • Ensure stations are properly stocked, organized, and service-ready., • Support inventory management, receiving, storage, and product rotation procedures., • Monitor prep production levels and communicate operational needs to leadership., • Assist in maintaining kitchen organization and operational efficiency., • Ensure compliance with all culinary SOPs and operational standards., • Support execution of VIP functions, team events, and special hospitality activations. Food Safety & Compliance • Maintain compliance with all food safety, sanitation, and health department regulations., • Ensure proper food handling, storage, labeling, and temperature controls., • Promote a safe and organized work environment., • Assist in maintaining cleanliness and sanitation throughout all culinary work areas., • Ensure all team members adhere to established safety procedures. Financial Awareness & Cost Control • Support portion-control and waste-reduction initiatives., • Assist with inventory counts and product management., • Promote responsible product utilization and cost-conscious kitchen practices., • Help identify opportunities to improve operational efficiencies and reduce waste. Qualifications & Experience Required Qualifications • Minimum 2–4 years of progressive culinary experience in a high-volume hospitality environment., • Previous experience as a Lead Line Cook, Kitchen Supervisor, or equivalent leadership role preferred., • Strong culinary fundamentals, cooking techniques, and food preparation skills., • Knowledge of food safety, sanitation, and kitchen operations., • Strong organizational and communication skills., • Ability to work effectively under pressure while maintaining attention to detail., • Flexible schedule including evenings, weekends, holidays, and special events. Preferred Qualifications • Culinary degree or formal culinary training., • Experience in sports hospitality, hotels, private clubs, catering, or premium dining environments., • Experience supporting large-scale hospitality operations., • Previous leadership or supervisory experience. Leadership Competencies • Culinary Excellence, • Teamwork & Collaboration, • Accountability, • Attention to Detail, • Time Management, • Adaptability, • Communication Skills, • Leadership Development, • Professionalism, • Problem Solving Work Environment & Physical Requirements • Fast-paced culinary and professional sports environment., • Extended periods of standing and walking., • Frequent exposure to kitchen equipment, heat, and production environments., • Ability to lift and carry up to 50 pounds., • Ability to work evenings, weekends, holidays, and special events as business demands require., • Reasonable accommodations may be made to enable qualified individuals to perform essential job functions. Why Join Mavericks Performance & Training Center The Junior Sous Chef role offers an outstanding opportunity to develop leadership skills while working within one of the most unique culinary operations in professional sports. This position provides exposure to high-level hospitality operations, executive dining, player nutrition programs, VIP events, and premium guest experiences. The successful candidate will join a culture committed to excellence, teamwork, discipline, and continuous improvement while building the foundation for future culinary leadership opportunities within the Dallas Mavericks organization.

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