Customer Service Specialist
5 days ago
Las Vegas
Job Description Opportunity Conversion Specialist Las Vegas, NV | $38,000–$42,000 + Bonus | Full-Time, On-site Join a Company That’s Redefining Home Services Precision Overhead Door of Las Vegas isn’t here to compete — we’re here to lead. With 125,000+ satisfied customers, a 4.8-star Google rating, and a culture built on process, performance, and integrity, we are scaling a disciplined, high-profit, customer-first operation. We’re hiring a Opportunity Conversion Specialist to drive inbound lead response, outbound campaign execution, technician dispatch, and scheduling optimization — with urgency, ownership, and results. What You’ll Own This is not a “sit and wait” admin role — it’s a high-urgency, high-impact growth role where you’ll: • Respond to inbound leads immediately and book appointments same-day, • Make outbound calls daily to convert open estimates, re-engage old customers, and recover missed opportunities, • Place orders for job materials to keep jobs moving fast and on budget, • Own and optimize technician dispatch schedules for performance, fairness, and ROI, • Route jobs based on technician skill and KPI profile, not randomness, • Execute coupon campaigns, abandoned call recovery, and missed estimate follow-up, • Support Operations Manager to drive measurable growth Why This Role Matters You’ll be the nerve center of the company — where leads become revenue and scheduling drives efficiency. You’ll help ensure: • No lead goes cold, • Every call is followed up, • Every tech is routed smartly, • Materials are prepped before the job Ideal Candidate Traits • Fast, hungry, and detail-obsessed, • Confident on the phone — you don’t hesitate to call, follow up, or close, • Proactive thinker — if you see a better way, you say it, • Able to balance speed, logic, and people when routing jobs, • Comfortable tracking data, updating reports, and solving problems on the fly, • Driven by results, growth, and owning your numbers ⚙️ Bonus Skills (Not Required but Strong Plus) • Experience in dispatch, scheduling, or customer generation (home services ideal: garage doors, HVAC, plumbing, etc.), • Experience placing orders and managing install/job coordination, • Familiarity with ServiceTitan or similar CRMs, • Strong outbound calling experience, • Excel/Google Sheets comfort You’ll Be Measured By: • Lead response time, • Booking rate by lead source, • Outbound call performance, • Tech schedule efficiency, • Missed call and estimate recovery, • Positive reviews tied to schedule/dispatch, • Material coordination accuracy What We Offer: • $38,000–$42,000 base + plus performance-based bonuses tied to lead follow-up speed, booking rate, and dispatch efficiency. Top performers can exceed $75K+ annually., • Health, dental and vision, • Real growth path — this role scales with company growth, • A no-drama, performance-driven culture where winners are rewarded Apply In Person (Preferred) or Online Walk in and show initiative or call our Operations Manager Sara (702)738-9010 — or apply digitally if you prefer: Precision Overhead Door of Las Vegas 6351 Hinson St, Suite E, Las Vegas, NV 89118 Company DescriptionPrecision Overhead Door of Las Vegas is not here to compete — we’re here to dominate. With over 100,000 satisfied customers, a 4.7-star Google rating, and A+ BBB accreditation, we’ve built a reputation in Clark County for integrity, process, and elite service.Precision Overhead Door of Las Vegas is not here to compete — we’re here to dominate. With over 100,000 satisfied customers, a 4.7-star Google rating, and A+ BBB accreditation, we’ve built a reputation in Clark County for integrity, process, and elite service.