Patient Services Representative
14 days ago
Houston
Job DescriptionDescription: Do you wake up every morning inspired to solve problems and make a meaningful impact in healthcare? If so, we want to hear from you. At Innovista Health, we're leading the effort to drive transformative change in healthcare. We are a full-service value-based care and managed service organization that partners with independent providers to help them navigate, succeed, and thrive in value-based care. Founded in 2013, Innovista Health offers solutions for providers at every point along the continuum of value-based care, ranging from care management, provider/ACO enablement, and quality improvement to performance insights, reporting, and managed administrative/payment services.? While Innovista Health’s main offices are in Oak Brook, IL and Houston, TX, we have remote employees throughout the US. We're thrilled to announce a dynamic opportunity for you to become an integral part of our Houston, TX team. As an on-site contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system. This position is based at our Briarforest clinic. Position Overview: We are actively seeking a skilled and compassionate Patient Services Representative (TX) to join our dynamic healthcare team based in Texas. As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients. Responsibilities: 1. Patient Interaction: • Welcomes and greets patients, clients, and visitors to the department in a manner that is helpful and friendly. Determine purpose of visit and direct patients, clients, visitors to appropriate person to department(s), • Answer and manage inbound calls with professionalism, empathy, and a patient-centric approach., • Provide accurate and timely information regarding medical services, appointments, and general inquiries., • Demonstrate patience and understanding when addressing patient concerns or inquiries., • Assist with daily patient flow in areas as needed 2. Appointment Scheduling: • Efficiently schedule and confirm patient appointments using the designated scheduling system., • Collaborate with various departments to coordinate and optimize appointment availability., • Oversee and complete patient registration process as needed., • Confirm patient appointments and complete associated patient registration process. 3. Documentation and Record Keeping: • Maintain accurate and confidential patient records during and after each interaction., • Compile medical record charts, reports and correspondence., • Update patient information as needed and ensure compliance with data security and privacy regulations. 4. Insurance and Patient Payment Assistance: • Receive payments and post amounts paid to patient accounts., • Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries., • Collaborate with the billing department to address patient payment concerns. 5. Communication Coordination: • Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry., • Effectively communicate with nursing staff to relay patient observations and concerns., • Escalate patient status as necessary 6. Adherence to Protocols: • Adhere to established protocols and guidelines to ensure consistent and high-quality service., • Follow safety standards and regulations to ensure a secure and compliant call center environment., • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations 7. Team Collaboration • Participates in team daily huddle, • Participates in meetings of staff and department meetings., • Shares acquired knowledge and learning., • Consistently reports for duty on time., • Keeps patient’s information private and limits conversation of a personal nature in patient’s presence., • Degree of teamwork and cooperation with personnel from other departments.Requirements:, • This is a 100% in office role, • Proven experience in a call center or customer service role, preferably within a medical or healthcare setting., • Strong communication skills with the ability to convey complex medical information clearly and concisely., • Familiarity with medical terminology and procedures., • Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy., • Empathetic and patient-focused approach when dealing with inquiries and concerns., • Basic computer skills and proficiency in relevant software applications., • Ability to maintain confidentiality and adhere to HIPAA regulations., • Experience with Epic electronic medical records system preferred, • Bilingual (fluency in speaking Spanish) preferred, • Able to rotate weekends, holidays, shifts and center location according to company needs. BENEFITS: We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members. HEALTH & WELLBEING • A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options, • Dental and vision coverage, • Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment), • Employee Assistance Program, • Bereavement Leave (full time employees for the loss of an immediate family member), • Paid Military Leave Benefits, • A yearly discretionary bonus, • 401(k) with a company match, • Credit Union Banking alternative, • Wellness Rewards with Monetary Incentives, • Flexible schedule and work from home options for numerous roles, • Nine paid company holidays + Sick and Wellness Days + accrued PTO, • Commuter benefits, • Clear career advancement and growth pathways, • Continuous education opportunities and financial reimbursement (mileage and certifications where approved), • Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join, • Company-wide socials and gatherings, • "Dress for Your Day" policy