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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Free uniforms At Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources. We assist participants with: • Healthcare accessincluding identifying a medical home, dental care, and wellness programs, • Linkages to mental health and substance use services, • Benefit enrollmentincluding health insurance and income support, • In-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challenges, • Life skills development to foster independence, • Community reintegration through social activities, resource connections, and community engagement, • Transportation and accompaniment services, • Other essential services to promote housing stabilityThese services are critical to enhancing the well-being, dignity, and empowerment of individuals in our care. Joyous Ventures plays a vital role in addressing social, economic, and health-related challengesultimately contributing to the strength and resilience of the community. Join Our Team: Monitor We are seeking a compassionate and dedicated Monitor to join our mission-driven team. In this role, youll provide direct support to residents while ensuring their rights are respected and upheld in a safe and secure environment. This position offers an opportunity to make a meaningful impact in the lives of individuals and families experiencing homelessnessall within a collaborative and supportive team setting. Job Summary The Monitor is responsible for maintaining a safe, respectful, and dignified environment for both participants and staff. This fast-paced, client-facing role requires patience, empathy, and a commitment to working with individuals impacted by homelessness, mental illness, substance use, and trauma. Key Responsibilities • Enforce Joyous Ventures rules and regulations consistently, • Uphold policies around alcohol/drug use, harassment, and participant conduct, • Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs), • Treat all participants with dignity, fairness, and respect, • De-escalate conflicts with support from the Program Manager and Clinical Social Worker, • Support conflict prevention and risk-reduction strategies, • Manage emergency situations, including contacting law enforcement when necessary, • Participate in trainings on trauma-informed care, racial and gender sensitivity, homelessness, and safeguarding, • Monitor security cameras to ensure ongoing safety, • Complete accurate, timely incident reports, • Change locks and manage key systems as neededSkills & Qualifications, • Minimum 1 year of experience, preferably in a homeless shelter or related setting, • Ability to think clearly and act decisively under pressure, • Commitment to fairness, prevention, and de-escalation, • Basic computer skills (for incident reporting and camera system navigation), • Experience in human services strongly preferredCertifications Required:, • Food Handler Certification, • BLS/CPR CertificationEqual Opportunity Statement Joyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other protected classification under federal, state, or local law.

Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at . PAY RATE: $19.02 - $20.02 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred. DUTIES AND RESPONSIBILITIES • Shelter Security, • SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed., • SHELTER SAFETY:, • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events., • DRIVING TASKS (for licensed Monitors), • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities, • Assists passengers in securing wheelchairs, car seats and other mobility devices, • Ensures safety of passengers, operates vehicle in safe manner at all times, • Maintains trip records as well as mileage and gasoline usage records, • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • SHELTER SECURITY. • Monitor Shelter entrance, • Screen bags and persons entering shelter, • Patrol premises as scheduled • SHELTER SAFETY • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns • ASSET PROTECTION • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons • Client/participant support, • Drive participants as directed (Part of Client Support for Monitors with licenses), • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications, • High School Diploma or GED, • Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws., • Database familiarity This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at . PAY RATE: $19.02 - $20.02 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred. DUTIES AND RESPONSIBILITIES • Shelter Security, • SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed., • SHELTER SAFETY:, • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events., • DRIVING TASKS (for licensed Monitors), • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities, • Assists passengers in securing wheelchairs, car seats and other mobility devices, • Ensures safety of passengers, operates vehicle in safe manner at all times, • Maintains trip records as well as mileage and gasoline usage records, • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • SHELTER SECURITY. • Monitor Shelter entrance, • Screen bags and persons entering shelter, • Patrol premises as scheduled • SHELTER SAFETY • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns • ASSET PROTECTION • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons • Client/participant support, • Drive participants as directed (Part of Client Support for Monitors with licenses), • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications, • Current TB screening and Immunization Records (within 5 days of hire), • Copy of Current Professional License (if applicable), • Current BLS Certification (within 15 days of hire), • Completion of all required trainings (within 30 days of hire), • High School Diploma or GED, • Current California driver’s license and clean driving record, demonstrated Knowledge of CA driving laws., • Valid Driver’s license, • Database familiarity This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Description About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at . PAY RATE: $19.02 - $20.02 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Monitor is the entry level position that works to provide security of the program premises, and safety for program clients, visitors and employees. Driving ability preferred. DUTIES AND RESPONSIBILITIES • Shelter Security, • SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises., • BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened., • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed., • SHELTER SAFETY:, • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment., • Know location of fire exits, be prepared to assist participants in case of any emergency., • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required., • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons., • ASSET PROTECTION:, • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor., • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons., • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first., • CLIENT/PARTICIPANT SUPPORT:, • Answer telephones and take messages for clients and staff, monitor doors and greet visitors., • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational, • As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events., • DRIVING TASKS (for licensed Monitors), • Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities, • Assists passengers in securing wheelchairs, car seats and other mobility devices, • Ensures safety of passengers, operates vehicle in safe manner at all times, • Maintains trip records as well as mileage and gasoline usage records, • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment., • SHELTER SECURITY. • Monitor Shelter entrance, • Screen bags and persons entering shelter, • Patrol premises as scheduled • SHELTER SAFETY • Monitor Clients; conduct room checks; report violations of rules, • While patrolling continuously observe for safe operations/conditions, report safety concerns • ASSET PROTECTION • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons • Client/participant support, • Drive participants as directed (Part of Client Support for Monitors with licenses), • Other duties as required and may be subject to change As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications, • High School Diploma or GED, • Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws., • Database familiarity This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Job Description .CC Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources they need to achieve greater self-reliance and stability in their lives. Angel’s Flight provides a safe refuge for runaway and homeless youth, many of whom are escaping abusive or unstable family environments. Located in the Westlake District near Hollywood, our 24-hour shelter supports youth ages 10–17 who have run away, are experiencing homelessness, or are at risk. Our mission is to create a supportive environment focused on healing, empowerment, and successful family reunification whenever possible. Through compassionate care, structured programs, and individualized case planning, Angel’s Flight helps young people stabilize and begin planning their next steps within just three days of entering the shelter. Responsibilities: • Responsible for determining clients’ eligibility for Agency programs or referral to government programs., • Interview and obtains background information from clients, initiates and processes casework, identifies applicants; needs and makes appropriate referrals for health, social and employment services., • Assist clients to complete and submit application forms for government and other social service agencies., • Provide support services to individuals residing in the community., • Perform some or all of the following functions: provides training on an individual basis for such skills as personal hygiene, clothing care, mobility, taking medicines, managing money, meal planning/preparation, etc., • Assist with meal planning/preparation, household maintenance, communication, community participation, medical appointments, etc., • Makes routine community contacts with such institutions as schools, medical facilities and social service departments., • May locate and make use of appropriate community resources for clients., • May evaluate actual living conditions of clients through home visits., • Assist with casework administration., • Coordinate and assists in the preparation of client mass orientations., • Assist in the scheduled mailing for screening interviews., • Assist higher-level Client Resources Coordinators in updating client contact logs, maintains necessary files and statistical information on clients., • Prepare reports and related analysis of data., • Input and transmits data., • Monitors participants; progress reports., • Maintain confidentiality of client information and records., • Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission., • Displays sensitivity to the client population’s cultural and socioeconomic characteristics., • Possession of a valid California driver’s license to drive a company vehicle to transport youth., • Two years of college education with six to twelve months of related experience., • Must speak conversational Spanish, • Writes clearly and informatively., • Edits work for spelling and grammar., • Presents numerical data effectively., • Able to read and interpret written information., • Speaks clearly and persuasively in positive or negative situations., • Listens and gets clarification., • Responds well to questions., • Demonstrates group presentation skills., • Medical, Dental & Vision, • Life Insurance, • Retirement Plan to include 401a/employer contribution only and 403(b), • Supplemental Insurance (life, Accident, disability insurance, etc.), • Flexible Spending Account, • Health Care Spending Account Reimbursement accounts (HAS), • Vacation days – 12 days per year, • Sick time – 10 days per year, • Short and Long Term Disability, • 13 holidays per year for regular f/t & p/t employees, • Public Service Loan Forgiveness, • Cell Phones for those working in Shelters or with Clients outside of the office, • Employee Recognition - Annual Staff Appreciation Day Event, • Free Parking

Job Description Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping Hope the Mission's Interim Housing programs run smoothly. The CSM plays an important role in creating an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness. This position requires someone who shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Many participants in our programs have been through long periods of instability, crisis, and trauma. When a CSM shows up with calm, care, and compassion, it creates a sense of safety and routine that participants can count on as they work toward stable housing. The CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction. Primary Duties and Responsibilities Facility Maintenance and Sanitation * Assists with and facilitates routine cleaning of all facility areas to maintain cleanliness, safety, and operational readiness * Cleans and disinfects restrooms and shower areas after each use, without exception. Maintains sanitary and safe restroom and sink conditions at all times. Completes deep cleaning of restrooms and common areas. * Monitors and maintains hygiene areas and community areas; ensures resources are fully stocked, replenishing as needed. * Washes, dries, and prepares towels used for restroom and shower services * Monitors laundry rooms, restrooms, and common areas to ensure cleanliness and appropriate use * Maintains accurate shower and restroom usage logs Participant Safety and Monitoring * Conducts required wellness checks each shift to ensure participant safety and well-being * Monitors participant movement, common areas, and site activity to promote safety and program compliance * Conducts routine site walk-throughs and safety checks during assigned shifts * Supports contraband control and safety procedures in accordance with agency policy * Responds to incidents and emergencies using trauma-informed de-escalation techniques and follows all incident reporting protocols * Supports emergency responses — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive Participant Services and Engagement * Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources * Assists with participant intake, orientation, and explanation of site guidelines as directed by management * Distributes hygiene supplies including soap, shampoo, towels, and related items to participants as needed * Supports meal service, supply distribution, and general operational duties as assigned Documentation and Reporting * Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner * Conducts intake, exit, and case notes in HMIS where applicable * Assists with documentation related to participant movements, wellness concerns, or incidents as required * Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly Shift Operations * Provides support during shift pass-downs and communicates relevant updates between shifts * Provides overnight, evening, weekend, or holiday coverage as scheduled * Performs other duties as assigned Skills * Strong observation and situational awareness skills * Trauma-informed communication and de-escalation techniques * Ability to maintain professional boundaries with participants * Clear, objective, and professional written documentation skills * Ability to follow policies, procedures, and chain of command * Strong teamwork and communication skills * Basic computer and email proficiency * Ability to lead with integrity and uphold organizational mission, values, and service philosophy. * Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers. Strong Interpersonal Skills. * Maintains professionalism, empathy, and sound decision-making when working in complex or emotionally challenging environments. Qualifications * High school diploma or GED required * Previous experience in homeless services, shelter operations or social service preferred * Knowledge of trauma-informed care and harm reduction principles preferred * Ability to work flexible schedules including nights, weekends, and holidays Mandatory Requirements * Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite. * Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy. * Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record. * Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US. * Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards. Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. Work Environment The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. . EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. Part time position; Swing shift.

Job Description Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping Hope the Mission's Interim Housing programs run smoothly. The CSM plays an important role in creating an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness. This position requires someone who shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Many participants in our programs have been through long periods of instability, crisis, and trauma. When a CSM shows up with calm, care, and compassion, it creates a sense of safety and routine that participants can count on as they work toward stable housing. The CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction. Primary Duties and Responsibilities Facility Maintenance and Sanitation * Assists with and facilitates routine cleaning of all facility areas to maintain cleanliness, safety, and operational readiness * Cleans and disinfects restrooms and shower areas after each use, without exception. Maintains sanitary and safe restroom and sink conditions at all times. Completes deep cleaning of restrooms and common areas. * Monitors and maintains hygiene areas and community areas; ensures resources are fully stocked, replenishing as needed. * Washes, dries, and prepares towels used for restroom and shower services * Monitors laundry rooms, restrooms, and common areas to ensure cleanliness and appropriate use * Maintains accurate shower and restroom usage logs Participant Safety and Monitoring * Conducts required wellness checks each shift to ensure participant safety and well-being * Monitors participant movement, common areas, and site activity to promote safety and program compliance * Conducts routine site walk-throughs and safety checks during assigned shifts * Supports contraband control and safety procedures in accordance with agency policy * Responds to incidents and emergencies using trauma-informed de-escalation techniques and follows all incident reporting protocols * Supports emergency responses — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive Participant Services and Engagement * Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources * Assists with participant intake, orientation, and explanation of site guidelines as directed by management * Distributes hygiene supplies including soap, shampoo, towels, and related items to participants as needed * Supports meal service, supply distribution, and general operational duties as assigned Documentation and Reporting * Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner * Conducts intake, exit, and case notes in HMIS where applicable * Assists with documentation related to participant movements, wellness concerns, or incidents as required * Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly Shift Operations * Provides support during shift pass-downs and communicates relevant updates between shifts * Provides overnight, evening, weekend, or holiday coverage as scheduled * Performs other duties as assigned Skills * Strong observation and situational awareness skills * Trauma-informed communication and de-escalation techniques * Ability to maintain professional boundaries with participants * Clear, objective, and professional written documentation skills * Ability to follow policies, procedures, and chain of command * Strong teamwork and communication skills * Basic computer and email proficiency * Ability to lead with integrity and uphold organizational mission, values, and service philosophy. * Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers. Strong Interpersonal Skills. * Maintains professionalism, empathy, and sound decision-making when working in complex or emotionally challenging environments. Qualifications * High school diploma or GED required * Previous experience in homeless services, shelter operations or social service preferred * Knowledge of trauma-informed care and harm reduction principles preferred * Ability to work flexible schedules including nights, weekends, and holidays Mandatory Requirements * Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite. * Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy. * Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record. * Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US. * Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards. Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. Work Environment The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. . EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. Full time position; day shift.

Job Description Hope Mission Statement The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary The Client Services Monitor (CSM) works directly on-site and is responsible for keeping participants safe, supporting daily operations, community standards and helping Hope the Mission's Interim Housing programs run smoothly. The CSM plays an important role in creating an environment that is safe, structured, and respectful — one where every participant is treated with dignity and fairness. This position requires someone who shows up consistently, uses good judgment, and genuinely cares about serving people experiencing homelessness. Many participants in our programs have been through long periods of instability, crisis, and trauma. When a CSM shows up with calm, care, and compassion, it creates a sense of safety and routine that participants can count on as they work toward stable housing. The CSM reports to the Program Manager or Assistant Program Manager and works alongside site staff to make sure the program runs well, meets contract requirements, and reflects Hope the Mission's values in every interaction. Primary Duties and Responsibilities Facility Maintenance and Sanitation * Assists with and facilitates routine cleaning of all facility areas to maintain cleanliness, safety, and operational readiness * Cleans and disinfects restrooms and shower areas after each use, without exception. Maintains sanitary and safe restroom and sink conditions at all times. Completes deep cleaning of restrooms and common areas. * Monitors and maintains hygiene areas and community areas; ensures resources are fully stocked, replenishing as needed. * Washes, dries, and prepares towels used for restroom and shower services * Monitors laundry rooms, restrooms, and common areas to ensure cleanliness and appropriate use * Maintains accurate shower and restroom usage logs Participant Safety and Monitoring * Conducts required wellness checks each shift to ensure participant safety and well-being * Monitors participant movement, common areas, and site activity to promote safety and program compliance * Conducts routine site walk-throughs and safety checks during assigned shifts * Supports contraband control and safety procedures in accordance with agency policy * Responds to incidents and emergencies using trauma-informed de-escalation techniques and follows all incident reporting protocols * Supports emergency responses — including medical emergencies, overdoses, and evacuations — until leadership or first responders arrive Participant Services and Engagement * Provides direct, respectful assistance to participants, including answering questions, responding to requests, and connecting participants to appropriate staff or resources * Assists with participant intake, orientation, and explanation of site guidelines as directed by management * Distributes hygiene supplies including soap, shampoo, towels, and related items to participants as needed * Supports meal service, supply distribution, and general operational duties as assigned Documentation and Reporting * Completes Daily Activity Reports (DARs) accurately, objectively, and in a timely manner * Conducts intake, exit, and case notes in HMIS where applicable * Assists with documentation related to participant movements, wellness concerns, or incidents as required * Observes and reports safety concerns, maintenance issues, guideline violations, and unusual occurrences to site leadership promptly Shift Operations * Provides support during shift pass-downs and communicates relevant updates between shifts * Provides overnight, evening, weekend, or holiday coverage as scheduled * Performs other duties as assigned Skills * Strong observation and situational awareness skills * Trauma-informed communication and de-escalation techniques * Ability to maintain professional boundaries with participants * Clear, objective, and professional written documentation skills * Ability to follow policies, procedures, and chain of command * Strong teamwork and communication skills * Basic computer and email proficiency * Ability to lead with integrity and uphold organizational mission, values, and service philosophy. * Ability to cultivate and maintain collaborative relationships with community-based organizations and external service providers. Strong Interpersonal Skills. * Maintains professionalism, empathy, and sound decision-making when working in complex or emotionally challenging environments. Qualifications * High school diploma or GED required * Previous experience in homeless services, shelter operations or social service preferred * Knowledge of trauma-informed care and harm reduction principles preferred * Ability to work flexible schedules including nights, weekends, and holidays Mandatory Requirements * Background Screening – Employment is contingent upon the successful completion of background checks as required per worksite. * Drug and Alcohol Testing – Candidates must pass pre-employment and ongoing drug and alcohol screenings in accordance with company policy. * Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record. * Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the US. * Compliance with Company Policies and HIPAA standards – All employees must comply with company policies, including safety, confidentiality, and conduct standards. Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing. Work Environment The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. . EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage. Full time position; Graveyard shift.

Job Description Purpose: Hope The Mission’s Family Interim Housing provides a safe, low-barrier, and supportive 24-hour residence to Families experiencing homelessness. Clients will receive shelter, food, case management & housing navigation services to support them in obtaining permanent housing. Working under the supervision of the Program Manager, the Program Coordinator will support with the management of all operational functions for the site, under the direction and supervision of the Program Manager. The Program Coordinator fulfills the mission of Hope the Mission by successfully providing leadership and supervision for this program. The Program Coordinator will provide oversight to a team of shelter support staff. Driving is required for this position: 25% travel. Specific Duties-Programmatic * Provide oversight of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards. Includes but is not limited to: * Manage timely progress of program goals, objectives and performance targets, making necessary adjustments in a timely manner in order to improve outcomes. * Ensure program/contract compliance as per guidelines and requirements mandated by LAHSA for interim housing programs, regularly reviewing logs, records, and data. * Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques. * Ensure implementation of housing first, harm reduction and trauma informed care methodologies when appropriate. * Provide feedback to leadership on the development, enhancement, delivery and modifications (as needed) of services provided, adjusting when necessary. * Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate. * In collaboration with the Program Manager, provide direction and training to shelter support staff (including, but not limited to, Client Services Monitors and Case Managers ) and the corresponding job duties assigned to each position. * Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services and adherence to program requirements. * Provide training and support to shelter support staff * Maintain accurate and complete staff timesheets, daily activity logs (if applicable), HMIS-Clarity participant records and other reports as directed. * Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. * Attend staff meetings, case conferences, training workshops. and community meetings as needed. * Ready to sub another’s role if needed due to absence. * Monitor medication cabinet and review all medication records. * Review shift reports to monitor staff performance and compliance. * Submit and follow-up on all incident reports. * Participate in trainings for the program staff. * Provides case management services to participants * Take inventory of site needs and submit facility maintenance, IT, and supply order requests with approval from the Program manager. * Provide staff coverage as needed. Specific Duties-Operations * Ensure that the property and its surroundings is well maintained and clean. * Regularly inspect bathroom facilities to verify clean, sanitary conditions. * Report any maintenance issues or need for repairs to supervisor in a timely fashion. * Regularly inspect shelter rooms to ensure they are in working order. * Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance. * Submit all supply orders or facility requests in a timely fashion. * Oversee the maintenance of shelter linen, clothing, and supply rooms. * Ensure monthly safety and fire drills are conducted. Other Duties * Performs any other duties, projects and responsibilities as assigned by manager. * Work with collaboration with outsourced security guard to ensure safety of participants, staff, volunteers and visitors on the property. * Trains staff on use of security and surveillance systems. * Observe department guidelines to conduct personal business during breaks and lunch hour. * Project a positive professional image and adheres to organizational dress code. * Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor. * Observe department guidelines concerning absences and reports such absences in accordance with departmental procedures. * Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and supporting staff. Accountability and Review Position reports to: Program Manager Performance Review: Annual Minimum Qualifications * Experience: Minimum of two (2) years of experience in program and/or staff supervision; knowledge of homeless populations and services, government assistance programs, housing placement, case management procedures, contract and fiscal management preferred. * Homeless service & Housing Navigation experience strongly preferred * Bachelor’s degree in Social Work, Psychology, or other related fields preferred or 2 years’ experience in the field. * Skills- Commitment to working with homeless individuals in a harm reduction, trauma-informed care setting. Strong interpersonal skills and sensitivity towards individuals experiencing crisis. * Computer literacy- Microsoft Office Suite, HMIS, preferred. * Spanish preferred. * TB test required. Knowledge and Skills * Passion for ending Homelessness * Employs a “Whatever it Takes” approach in service delivery * Excellent written and oral communication * High level of understanding of Evidence-Based Practices such as Motivational Interviewing, Harm Reduction, and Housing First * Demonstrates effective staff supervision * Understands supportive service program development * Values relationships with community-based organizations and resources * Demonstrates dedication to homelessness and related issues (i.e., poverty, housing, services) * Adheres to contract compliance and outcomes measurement Mandatory Requirements: • Employment eligibility verification, • Reliable transportation, • Tuberculosis and drug test, • Fingerprint live scan background, • Ability to work flexible hours which include evenings and weekends, • Driving is an essential function of this position, • Must have valid CA Driver's license, • Must provide proof of vehicle insurance coverage, • Must be able to qualify for HOTV’s commercial insurance coverage PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. Swing shift

Job Description SUMMARY: The Outreach Care Coordinator will support and promote LACHC’s mission to follow Christ by loving and serving our neighbors through comprehensive, quality healthcare. The OCC will serve as a Lead Care Manager for the Medi-Cal Enhanced Care Management (ECM) program. As Lead Care Manager, the OCC is responsible for maintaining all biopsychosocial care management services for enrolled patients, including strategies to address medical, behavioral, social, and long-term services and supports needs. In addition to individual care coordination, the OCC engages in initiatives designed to promote the organization and its services to the community and promote new patient outreach and enrollment. ESSENTIAL DUTIES AND RESPONSIBILITIES include: Community Outreach: Assess, organize, and initiate partnership activities to enhance services provided to current and potential patients. • Represent the organization at community and faith-based events and activities., • Attend community meetings, such as coalition and advocacy meetings, community updates, case conferencing, etc., • Build and maintain positive working relationships with community partners., • Conduct street outreach on a weekly basis., • Use effective communication skills such as active and reflective listening to build rapport with vulnerable and difficult-to-engage clients., • Use evidenced based outreach strategies to locate clients and link them to care., • Motivate patients to be active and engaged participants in their health., • Assist patients with scheduling appointments and assisting with completion of registration paperwork for patient care., • Supply or obtain necessary items, such as hygiene kits, clothing, blankets, etc., • Assess supply needs for patient population and strategize resolution., • Organize, promote, and track in-kind donation initiatives for Care Coordination., • Utilize, maintain, and update LACHC resource guide as changes occur and keep resource information on-hand to give to clients for all applicable resources., • Conduct outreach and enrollment calls to eligible patients for ECM., • Ability to work in groups as well as self-guided, independent outreach and coordination., • Maintain a patient caseload consisting of ECM participants., • Apply evidence-based interventions, such as motivational interviewing and harm reduction, to decrease or prevent complications and optimize patient well-being., • Promote self-management skills for each client to achieve self-directed, individualized health goals that promote recovery, improved functional and/or health status, and/or prevent or slow declines in functioning., • Provide culturally appropriate health education on condition-related topics, such as nutrition, disease management, and treatment compliance., • Engage in care coordination activities as indicated, which may include: ▪ Monitor and encourage treatment plan adherence. ▪ Manage referrals, coordination, and follow-up for services and supports. ▪ Ensure appropriate care at level of care transitions by providing evidence-based transition planning. ▪ Assisting clients with linkage and access to vital and appropriate resources per eligibility status, such as: • Housing; • Substance abuse treatment; • Mental health care; and • Public benefits. ▪ Assist with documentation and identification needs. ▪ Assist clients with locating and obtaining transportation to/from appropriate medical and/or social service appointments., • Expertise in administering structured assessments, including assessments on Social Determinants of Health, to gather, track, and assess client progress., • Provide immediate assistance to patients as needed, including locating emergency shelter, food resources, etc., • Apply Harm Reduction strategies to engage with clients, including participation and certification in Narcan training., • Provide accompaniment services to clients as needed, determined by patient assessment and interviews., • Utilize strengths-based, solution-focused strategies to assist patients. Two years of case management experience is required. Bachelor’s degree in social work or related field from a four-year college or university is preferred. Prior experience working with individuals experiencing homeless, substance use, physical health conditions, mental health conditions. COMPUTER KNOWLEDGE Experience with Electronic Health Records, Microsoft Word, Microsoft Access, and Microsoft Excel is preferred. Experience with HMIS and CHAMP databases preferred. LANGUAGE SKILLS Familiarity with medical terms and operations of clinics is useful. Proficiency in English required, Bi-lingual/ Bi-literal Spanish is preferred. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as totals, proportions and percentages. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to independently make decisions in high-pressure situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc. The employee will have access to patient charts which contain confidential information about medical conditions and other personal matters. The employee must display a commitment to maintaining patient confidentiality at all times. WORK STATUS: Full-time, Regular, Non-exempt position 403B Retirement Plan with employer match. Equal Opportunity Employer. We will consider candidates with criminal history. Company DescriptionThe Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.The Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.

Job Description SUMMARY The Housing Coordinator will support and promote LACHC’s mission to follow Christ by loving and serving our neighbors through comprehensive, quality healthcare. The Housing Coordinator will provide intensive housing-focused care management services to patients experiencing homelessness and chronic homelessness under the Medi-Cal Community Supports programming. The Housing Coordinator is responsible for working directly with patients to complete comprehensive housing assessments, develop collaborative housing goal plans, to secure permanent housing, and provide intensive support for up to one year after move-in. ESSENTIAL DUTIES and RESPONSIBILITIES include: • Participate in high-touch, in-person, outreach strategies to continually engage with patients referred for Housing Coordination and/or Tenancy Support Services., • Working knowledge of Housing First and tenant rights under Fair Housing., • Clear understanding of nonprofit and community resources for individuals experiencing homelessness in Service Planning Area (SPA) 4., • Understanding of Trauma-Informed Care, Motivational Interviewing, and Harm Reduction strategies, including certification is Narcan administration., • Synthesize complex information from assessments, trainings, and research to implement up-to-date, evidence-based interventions for impactful housing navigation and tenancy support., • Demonstrable expertise in condition(s), and strategies to assist the Medi-Cal Enhanced Care Management populations of focus: Individuals and Families Experiencing Homelessness; High Utilizers; Adults with Serious Mental Illness and/or Substance Use Disorder; Incarcerated and Transitioning to the Community; Individuals at Risk for Institutionalization and Eligible for Long Term Care., • Maintain updated progress notes, assessments, and data in the Electronic Health Record., • Complete necessary and accurate Medi-Cal billing in the Electronic Health Record for services provided., • Apply critical thinking skills and sound decision-making capabilities, often under pressure and in complex situations, • Ability to remain flexible, responsive, accessible, and adaptable. Housing Navigation • Collaborate with patients facing homelessness to discuss the housing processes, options, and eligibility, tailored to the patient’s preferences and needs., • Enter all appropriate data into the Homeless Management Information System (HMIS), following the criteria set out by HUD for data elements and the workflows set by the Los Angeles Homeless Services Authority (LAHSA)., • Assist patients to navigate the Coordinated Entry System., • Complete and record VI-SPDAT assessments., • In addition to VI-SPDAT assessments, conduct an annual Risk Assessment and Housing Goal Plan to guide service needs and strategic interventions, including contributing needs to secure and maintain housing., • Understanding of application, approval, and terms of housing vouchers available to individuals experiencing chronic homelessness; assist eligible patients in applying to vouchers for rental assistance., • Work collaboratively with patients’ Lead Care Managers to provide updates, progress, and barrier(s) to stable, permanent housing., • Provide patient assistance with obtaining copies of birth certificates, identification, and other documentation, as needed, for successful housing entry., • Provide community-based accompaniment services to clients as needed., • Explore alternative housing settings and resources, such as low-income housing, independent application processes for supportive housing opportunities, shared housing, interim/bridge settings, and shelter availability., • Identify and work with community resources, coalitions, projects, and partnerships to ensure seamless access to and delivery of housing support services., • Support patients with the housing application process for housing voucher(s) and/or Permanent Supportive Housing requirements. Tenancy Support • Assist patients in increasing income; educate patients on establishing and maintaining a personal budget for housing maintenance., • Conduct in-home visits to ensure patient safety and wellness., • Provide assistance with transition to housing, including helping to orient patient to apartment expectations, upkeep, and navigation of community resources., • Provide support and intervention with property managers to ensure collaboration, avoid eviction, crisis intervention, patient wellness, and advocacy in the success of tenancy., • Educate patients and landlords, as needed, on Fair Housing Regulations and accommodation needs, including unit modification(s)., • Remain accessible to both patients and landlords in order to address concerns, engage in problem solving, and avoid possible eviction., • Assist with annual re-certification needs., • Ensure accurate documentation of services in the Electronic Health Record., • Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • CPR Certification required., • Bi-lingual Spanish a plus EDUCATION and/or EXPERIENCE Two years of relevant case management experience is required. Bachelor’s degree in social work or related field from a four-year college or university is preferred. Prior experience working with individuals experiencing homeless, substance use, physical health conditions, and/or mental health conditions. COMPUTER KNOWLEDGE Experience with Electronic Health Records, Microsoft Word, Microsoft Access, and Microsoft Excel is preferred. Experience with HMIS and CHAMP databases preferred. LANGUAGE SKILLS Familiarity with medical terms and operations of clinics is useful. Proficiency in English required, Bi-lingual/ Bi-literal Spanish is a plus. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as totals, proportions and percentages. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to independently make decisions in high-pressure situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be exposed to carriers of contagious diseases. The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc. WORK STATUS Full-time, Regular, Non-exempt position. Equal Opportunity Employer. We will consider candidates with criminal history. Company DescriptionThe Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.The Los Angeles Christian Health Centers (LACHC) opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles. Today, 180 staff members serve the County's most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles.

The Client Services Regional Coordinator functions as a Case Manager within the San Pedro Region, providing direct services to homeless families through either the Long Beach Community Center or the Elizabeth Ann Seton Residence Family Shelter. Develop and implement Individual Housing Stability Plan

Job DescriptionIntroduction & Position Purpose: Are you passionate about making a meaningful difference in the lives of individuals facing housing instability? Join our team as a Housing Navigator and be at the forefront of addressing homelessness in our community. As a Housing Navigator, you will work closely with individuals at risk of homelessness or who are chronically homeless, as well as homeless families. Your role will involve providing client advocacy, comprehensive case management, assistance with benefit establishment, linkage to vital Mental Health/Substance Abuse services, and support in securing stable housing. You'll also play a crucial role in connecting clients with all necessary supportive services to address their unique needs. If you're dedicated to helping individuals overcome barriers to successful housing and empowering them to achieve stability, apply now to join our dynamic team of Housing Navigators. Principal Responsibilities: • Perform initial comprehensive case management assessments and develop intervention plans that address housing needs, service requirements, crisis intervention, and continuity of care planning and coordination., • Knowledge of LAHSA services and completion of CES or “Coordinated Entry System” on all patients., • Provide case management and navigation services aimed at helping clients and their families secure and maintain stable housing., • Offer onsite case management services covering independent living skills, employment linkage, benefits establishment, and other necessary services to support the achievement of care plan and treatment plan goals., • Respond promptly to referrals and client requests for case management assessment and intervention within the required response time., • Identify suitable permanent housing options for clients in alignment with HUD guidelines, including subsidized housing Section 8, Shelter, VASH, permanent supportive housing, affordable and market-rate housing, and other housing opportunities., • Assist clients with housing applications, complete paperwork for supportive and subsidized housing, survey the rental market for affordable housing, and advocate for clients with prospective landlords (Contract Management)., • Maintain client-related data tracking systems, including case notes, and complete HMIS entries., • Conduct follow-up and retention services and provide backup documentation in client files., • Engage in outreach to the community, business owners, realtors, landlords, housing developers, and other service providers to identify new and existing opportunities, fostering strong relationships to better assist clients in accessing resources, employment, supportive services, and housing opportunities., • Respond to community requests for street outreach intervention., • Participate in collaborative meetings, network with other agencies, coalitions, and attend local community meetings actively., • Take part in staff meetings and training sessions regularly., • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • Participate in JWCH’s customer service training called AIDET on an annual basis., • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes., • An AA or bachelor’s degree in social work, Sociology, or related field is preferred., • Minimum is High School Diploma or GED (Certified Community Health Worker strongly recommended) and at least 2 years of experience with housing navigation, community health worker, or similar responsibilities working with the homeless or at risk of homelessness., • Experience working with individuals who have multiple chronic conditions, ER visits or frequent in-patients’ admissions., • Electronic Health Record experience and/ Data entry skills., • Proficient in utilizing Microsoft Word, Excel and Power Point., • The ability to conduct comprehensive assessments, develop intervention plans, and provide ongoing case management services., • Familiarity with different types of housing options, Housing for Health, CES, subsidized housing, Section 8, permanent supportive housing, and market-rate housing. (i.e., Section 8, Shelter, VASH), • Strong communication skills to respond to referrals, interact with clients, participate in collaborative meetings, and engage in community outreach effectively. *All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Zahn Memorial Family Emergency Shelter Desk Clerk provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident’s condition to the Program Director and Case Managers. The Desk Clerk is also responsible for assisting case managers in the completion of documentation and tracking resident’s progress upon discharge and follow-ups. Essential Functions • Provide professional, compassionate and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents., • General monitoring of clients to ensure that a safe, quite and friendly atmosphere is maintained, • Explain rules and procedures to all clients., • Ensure client adherence to program policies and procedures., • Complete intakes as needed., • Enter and update all HMIS data as needed., • Follow all Alegria and TSA policies and procedures., • Complete all intake forms and records, establishing an individual resident file for new intakes., • Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director., • Monitor the house and residents, make rounds as directed by your supervisor., • Document and report unusual occurrences, incidents and injuries., • Ensure that resident’s rooms are neat and clean, hallways are free of obstructions and other safety hazards., • Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered., • Maintain security inside and outside of the building., • Respond promptly and appropriately to emergency situations., • Maintain resident confidentiality at all times., • Assist Case Managers in completing documentation and tracking residents upon discharge., • Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner., • Monitor client’s medication., • Assist with kitchen duties as needed., • Assist with cleaning common areas daily., • Ability to work an irregular schedule with varying hours as needed., • Other duties as assigned by your immediate supervisor and/or management personnel. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. This position requires employee to be vaccinated from Covid-19. Minimum Qualifications • High School Diploma or GED Required, A.A. or B.A./B.S. highly preferred., • Minimum of one-year experience working with low-income and/or homeless individuals and families., • Must possess a valid Class C California Driver’s License., • Bilingual English/Spanish preferred., • Must pass criminal background check, • Bilingual English/Spanish preferred., • Must be culturally sensitive and non-judgmental, • Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness, • Ability to work independently as well as with the team and organize food purchases, proper receiving and storage, food preparation and cleaning., • Basic information of blood borne infection and universal precautions including the use of protective devices., • CPR/First Aid Certification.

Job Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Zahn Memorial Family Emergency Shelter Desk Clerk provides general oversight of residents and rooms, checking in and discharges of residents, and evaluates and reports on resident’s condition to the Program Director and Case Managers. The Desk Clerk is also responsible for assisting case managers in the completion of documentation and tracking resident’s progress upon discharge and follow-ups. Essential Functions • Provide professional, compassionate and safe care for all residents. Respond to clients needs promptly, professionally, and with great courtesy. Provide support to all residents., • General monitoring of clients to ensure that a safe, quite and friendly atmosphere is maintained, • Explain rules and procedures to all clients., • Ensure client adherence to program policies and procedures., • Complete intakes as needed., • Enter and update all HMIS data as needed., • Follow all Alegria and TSA policies and procedures., • Complete all intake forms and records, establishing an individual resident file for new intakes., • Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Director., • Monitor the house and residents, make rounds as directed by your supervisor., • Document and report unusual occurrences, incidents and injuries., • Ensure that resident’s rooms are neat and clean, hallways are free of obstructions and other safety hazards., • Provide appropriate involvement in coordination with other staff so that safety and security measures are adhered., • Maintain security inside and outside of the building., • Respond promptly and appropriately to emergency situations., • Maintain resident confidentiality at all times., • Assist Case Managers in completing documentation and tracking residents upon discharge., • Answer and direct incoming calls to the appropriate individuals in a courteous and professional manner., • Monitor client’s medication., • Assist with kitchen duties as needed., • Assist with cleaning common areas daily., • Ability to work an irregular schedule with varying hours as needed., • Other duties as assigned by your immediate supervisor and/or management personnel. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. This position requires employee to be vaccinated from Covid-19. Minimum Qualifications • High School Diploma or GED Required, A.A. or B.A./B.S. highly preferred., • Minimum of one-year experience working with low-income and/or homeless individuals and families., • Must possess a valid Class C California Driver’s License., • Bilingual English/Spanish preferred., • Must pass criminal background check, • Bilingual English/Spanish preferred., • Must be culturally sensitive and non-judgmental, • Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness, • Ability to work independently as well as with the team and organize food purchases, proper receiving and storage, food preparation and cleaning., • Basic information of blood borne infection and universal precautions including the use of protective devices., • CPR/First Aid Certification.

Job Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary Under direction of the Operations Supervisor, the Ambassador is responsible for helping transform the lives of our homeless residents by ensuring the well-being and safety of our residents, performing light maintenance and housekeeping, assist with intake process and front desk responsibilities. There are three shifts including some with weekend time. Exact duties vary by shift. Specific Duties Well-being of Residents • Using a trauma informed care approach to help our residents transform their lives, • Use conflict resolution and de-escalation communication strategies with residents displaying disruptive behavior., • Assist in serving food to residents., • Patrol buildings and grounds hourly to ensure safety of all guests. Check all doors, gates and perimeter., • Change and launder bedding and towels, • Sweep and mop resident rooms and dining hall as needed; empty trash., • Clean Restrooms and Laundry Room as needed and keep restrooms supplied., • Provide welcoming environment by monitoring desk, answering shelter phone and perform intake duties of assigned shift. Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. Core Competencies • Problem Solving/Conflict Resolution – Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions, • Customer Service - Manage difficult and/or emotional clients, residents, staff, and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes., • Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives., • Adaptability-being able to change plans and adjust to changes in the work environment., • High School Graduate or GED with 1year work experience., • Minimum 1 year sobriety along with consistent participation/attendance in a Support Group., • Experience in or basic knowledge of mental health, homelessness and/or addictions fields preferred., • Criminal background check is required., • Basic literacy and computer skills., • Ability to exercise sound judgment in carrying out assignments independently., • Good time management skills., • Good oral and written communication skills., • Strong sense of workplace ethics and understanding of confidentiality protocols., • Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner., • Ability to effectively use office equipment (fax and copies)., • Proactively identify vehicular maintenance

Job Description Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff. We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. POSITION SUMMARY: The Manager of Residential Services will manage, coordinate, supervise, and train a team of paraprofessional counselors to ensure the delivery of services to youth in the Safe Haven in accordance with the Covenant House Mission and Covenant House California Policies and Procedures. This position functions as supervisor of either the Safe Haven Day, Evening or Overnight shift. This position is required to adhere to all agency policies/procedures and practices and ensures staff he/she supervises does the same. ESSENTIAL FUNCTIONS: (Duties and functions performed based on the shift assigned) Staff/Team/Program * Manage and coordinate direct care services provided to youth on a particular shift. * Provides direct oversight, supervision, coaching and training to Resident Advisor Staff. * Provide direct supervision and oversight to the Security Officer on shift, as well as coordinating safety and security services in conjunction with the SVP, Southern California. This includes; revising safety and security policies, training for staff as well as maintaining the security officer schedule for the shift and collaborating with other Residential Managers to ensure no gaps in Security coverage. * Hold staff team meetings for informational and training purposes in conjunction with the SVP, Southern California. * Responsible for scheduling/coordinating weekly/monthly Residential staff and Security Officer schedules to ensure appropriate coverage 7 days per week per shift. * Provides/arranges emergency back-up staff coverage as needed during staffing shortages. As an exempt manager in the event of a serious staff shortage or a crisis situation, may be required to cover a shift(s) as determined by the DRS. * Monitor staff for appropriate time card punches, punch edit’s must include notes/justification and never to off-set late/early arrivals or adjust for overtime, reviews and signs final time sheets for staff he/she supervises (or as needed/approved). * Assign and monitor staff responsibilities for the shift, including but not limited to: medication distribution, supervision of youth and activities, cleanliness of facility, facilitation of morning and night meetings, transportation of youth to appointments, facilitation of group activities. * Conduct daily shift transition meetings and scheduled staff meetings. * Identify training needs for monthly staff trainings. Work with the SVP, Southern California in curriculum building and provision of trainings for Resident Advisor Staff and Security Officer Staff. * Provide recommendations and assist in the hiring procedures for open positions on the shift. * Assist in updating Policy and Procedures as needed for programmatic changes. Milieu/Youth * Monitor census to ensure compliance with CHC open intake, restriction, discharge and re-entry policies and procedures. Ensure ongoing monitoring and carrying out of strategic plan goals for Safe Haven. * Provide crisis intervention to residents, as appropriate. * Assist youth in the follow through of assignments and tasks delineated on individual case plan. Maintain awareness of case management process and issues for individual youth. * Attend all weekly team CPR / case review meetings as appropriate by shift. * Responsible for taking the lead on residential follow-ups including identifying pending restrictions and coordinating decisions with the SVP, Southern California. Assist with youth intakes, restrictions, discharges and ensure the proper following of procedures. * Provide appeal process for restricted youth (as appropriate to shift). * Authorize emergency shelter for youth, in conjunction with the SVP, Southern California and Outreach Manager as appropriate. * When scheduled he/she provides coverage as the “Administrator-On-Call” for residential services. * Responsible to monitor the use of petty cash which includes submission of all receipts per transition to the Custodian(s) and ensures that transactions of bus tokens/ tap cards for residents are accurate and can be accounted/reconciled by the Accounting department. * Other duties as assigned. JOB REQUIREMENTS: EDUCATION: Bachelor’s Degree in Human Services or related field experience required. EXPERIENCE: Experience with at-risk youth, preferably runaway and homeless youth. Must have 1-3 years management/supervisory experience working within a residential setting, case management experience preferred. SKILLS: Knowledge of adolescent development, crisis intervention, Part-R, CPR and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Ability to exercise appropriate authority when needed and good judgment in crisis situations, good written and verbal communication skills. TRANSPORTATION: Must have a valid CA driver license, have reliable transportation and a good driving record. Requires approval as a CHC authorized driver and transport clients/staff if needed using agency transportation. WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. SUPERVISORY DUTIES: Provide direct and indirect supervision to Resident Advisors, Safety Officers, Per Diems and Volunteers. EQUIPMENT USED: Computers (including email), telephone, and fax used on regular basis We Are an Equal Opportunity Employer Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at 1-323-461-3131, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at . If you are experiencing issues submitting your application and accompanying materials, please email .