Arlington
Job Description Anchor Bar Restaurant: Hiring for Host/Hostess & Take-Out • Pay Rate: $8.00 per hour - $10.00 per hour, • Reports to: Management Team Position Summary: The Host/Hostess & Take-Out team member is responsible for delivering exceptional hospitality and creating a welcoming atmosphere for guests. This role plays a key part in the overall guest experience at Anchor Bar, as it is the first and last impression of the restaurant. The Host/Hostess must go above and beyond to provide outstanding service, ensuring that guests feel valued and encouraged to return. Key Responsibilities: • Greet guests with the proper welcoming phrase: “Hi, welcome to Anchor Bar, Home of the Original Buffalo Wing. How many in your party today?” For take-out, say, “How may I help you today?”, • Ensure all customers feel welcome, receiving friendly, responsive, and courteous service at all times., • Deliver genuine hospitality to guests, aiming to establish emotional connections and enhance their experience., • Collaborate with the management team on the seating management system, updating table availability and managing the bar and dining area effectively., • Communicate effectively with guests and team members to ensure smooth operations., • Escort guests to their tables, engaging in polite conversation and delivering a great experience., • Answer the telephone, addressing customer inquiries and needs effectively., • Accurately take orders for takeout, either in person or over the phone, and package to-go food properly., • Handle guest complaints professionally, escalating issues to management as needed., • Communicate with managers and servers regarding table availability, updates, and special guest requests., • Maintain a high level of cleanliness and sanitation in all areas., • Demonstrate professionalism and a gracious demeanor at all times., • Complete all opening, daily shift checklist, and closing duties as assigned., • Perform any other job functions requested by the management team. Qualifications: • Adaptability & Flexibility: Capable of adjusting to changing business needs, work conditions, and customer requirements. Able to work well in diverse situations with various individuals and groups., • Attention to Detail: Diligent in pursuing quality and accuracy in tasks., • Communication: Listens attentively to customers and team members. Able to communicate effectively in the predominant language(s) of the restaurant’s trading area., • Customer Focus: Committed to building and maintaining customer satisfaction and positive experiences., • Problem Solving: Capable of resolving difficult challenges, working with the management team to address issues efficiently., • Teamwork: Promotes cooperation and commitment within the team to achieve goals and deliver excellent service., • Ability to stand for long periods (up to 5 hours) and perform physical tasks such as reaching, bending, stooping, and lifting heavy items as necessary. This position is crucial in delivering top-tier service and ensuring a memorable experience for our guests. If you enjoy working in a fast-paced, customer-focused environment, we encourage you to apply!