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Hotel manager jobs in New York, New YorkCreate job alerts

  • PM/Closing Restaurant Manager
    PM/Closing Restaurant Manager
    6 hours ago
    $85000–$90000 yearly
    Full-time
    Manhattan, New York

    The PM/Closing Restaurant Manager at ARVA Italian Restaurant with F&B 575 at Aman New York will oversee and maintain all aspects of operation during the evening shift in the restaurant, lounge, terraces, and club while exceeding guests' expectations for quality of the product and service. This role serves as the closing manager. This position has an annual salary that may range from $85,000 to $90,000. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: • Satisfy guest needs and exceed their expectations by projecting a positive image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs, • Run daily line-up and communicate pertinent information to the Food and Beverage staff, • Train, evaluate, and schedule all restaurant staff, • Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory, • Inspects all areas of the restaurant to ensure standards of service are maintained, • Handle guest complaints or questions in a professional manor, • Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time, • Inform the kitchen of any special requests or needs, • Record and pass on useful information to the host and maître d' such as special occasions, etc., • Maintain an active trace system for guest history on their F&B preferences, • Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner, • Enforce established guidelines and policies of the company, • Implement new menus and promotions such as holiday and special event promotions, • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations, • Attend all meetings, trainings assigned, • Prepare and print menus as required, • Assist in computing and sending daily reports, • Greet all guests, colleagues and clients in a professional and friendly manner, • Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales, • Support the leadership team in the development and training of all team members, • Coach and mentor individual team members to develop their skills and maximize performance, • Motivate and be proactive in encouraging team commitment and spirit, • Ensure appearance of team members is according to company grooming standards, • Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible, • Performs a variety of other duties as assigned by management QUALIFICATIONS • 5 years' experience in a luxury hotel environment or similar role in restaurants or food and beverage, • Must be able to work evening shifts 3pm-1am weekdays and weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail and extensive service knowledge, • Must have good knowledge of food preparation, wine, and spirits, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English. Multi-lingual is a plus., • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Ability to carry, push, and pull up to 30 lbs; standing, bending and lifting will be required, • TIPS, ServSafe Certified, • NYC Food Handler's Certification

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  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    3 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York 🕒 Schedule: Shift-based (7AM–3PM; 3PM–10PM; 10PM–7AM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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  • Guest Experience Ambassador
    Guest Experience Ambassador
    3 days ago
    $25 hourly
    Full-time
    Manhattan, New York

    OVERVIEW The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests' needs. This position has an hourly rate of $25.00 + Tips. KEY RESPONSIBILITIES • Follow the posted opening and closing duties., • Take accurate and complete reservations., • Always provide excellent service., • Cooperate with the Maître 'd and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile., • Set and maintain the dining room and podium environment and ensure materials are perfectly clean. • Have necessary knowledge of menu items to assist guests as needed., • Assist guest and colleagues courteously and efficiently., • Use the guest's name appropriately and communicate it to restaurant colleagues., • Assist in seating guests and pulling their chairs., • Assist restaurant colleagues to prepare for service., • Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests)., • Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat., • Inform restaurant managers of daily reservations forecast., • Assist in monitoring all guests' needs., • Log in information about guest preferences., • Check daily for our regular guest preferences and record them in our daily list for the service., • Ensure all soignees are given to the service team., • Assist with coat check as needed., • Assist taking guests to the Jazz Club., • Assist in providing "Magic Service" for hotel guests., • Input member engagements notes., • All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS • 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage., • Must be able to work weekends and have open availability., • Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction., • Must be able to take constructive criticism and work well in a team dynamic., • Positive, engaging, and energetic personality., • Must be personable and able to anticipate guests' needs., • Able to be organized, manage time wisely and work with little to no direct supervision., • Very high attention to detail., • Sensitive to cultural nuances., • Excellent communication skills, both written and verbal on English., • Able to handle a multitude of tasks in an intense, fast paced environment., • Excellent people skills and the ability to work under pressure and with various stakeholders., • Ability to maintain a clean and professional appearance as per company policies., • Ability to stand for extended periods of time., • Multi-lingual is a plus., • Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions., • Experience working with SevenRooms is preferred., • TIPS Certified

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  • Catering Staff
    Catering Staff
    16 days ago
    $20–$26 hourly
    Full-time
    Central Ward, Newark

    We are seeking a dynamic and organized Popup Food Catering Event Coordinator to oversee and execute catering events, ensuring exceptional guest experiences. This role involves going to various corporate offices, setting up, and serving guests build your own poke bowls. Size of popup events vary and can be as small as 60 meal events or as large as 160 meal events. These events are usually held during lunch time and may be located in New York City, New Jersey, and surrounding areas. Smaller events may only be one person, while larger events will have 2 or more people. You must possess a valid driver’s license. This role involves coordinating all aspects of food service for various events, from small gatherings to large-scale functions. The ideal candidate will possess strong event planning, customer service, and organizational skills, with a passion for hospitality and culinary presentation. The position offers an exciting opportunity to work in a fast-paced environment, managing multiple events while delivering outstanding service and memorable experiences. There are two restaurants that you would be supporting that are located in Newark and Montclair, NJ. Duties Plan and coordinate catering events, including menu selection, setup, and execution Manage event logistics, including venue arrangements, staffing, and equipment needs Develop marketing strategies to promote catering services through various channels Oversee event marketing efforts to attract new clients and maintain existing relationships Ensure all events adhere to budget constraints while maintaining high-quality standards Provide excellent customer service by addressing client inquiries and resolving issues promptly Collaborate with kitchen staff, servers, and vendors to ensure smooth event operations Manage time effectively to meet deadlines for multiple concurrent events Conduct post-event evaluations to gather feedback for continuous improvement Requirements Proven experience in event planning, catering, hospitality, or related fields such as banquet management or restaurant/hotel experience Exceptional customer service skills with a focus on guest satisfaction Effective communication skills for liaising with clients, vendors, and team members Ability to work independently and as part of a team in a fast-paced environment Flexibility to adapt to changing priorities and client needs in a dynamic setting A valid driver's license is required. Must be comfortable driving in New York City and surrounding areas. Must be punctual This role is ideal for someone passionate about hospitality and culinary arts who thrives on creating memorable event experiences. The successful candidate will demonstrate professionalism, creativity, and excellent interpersonal skills to excel as a Popup Food Catering Event Coordinator. Pay: $20.00 - $26.00 per hour Application Question(s): Do you have a valid driver's license? Ability to Commute: Newark, NJ 07102 (Required) Work Location: In person

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  • Maitre d'
    Maitre d'
    3 days ago
    $25 hourly
    Full-time
    Manhattan, New York

    • OVERVIEW The Maître d' is responsible for being the first point of contact for all of our guests. The Maître d' is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests' needs. This position has an hourly rate of $25.00 + Tips. KEY RESPONSIBILITIES • Follow the posted opening and closing duties., • Take accurate and complete reservations., • Always provide excellent service., • Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable and noticeably appreciative demeanour and a genuine smile and eye contact., • Set and maintain the dining room and podium environment and ensure materials are perfectly clean., • Have necessary knowledge of menu items to assist guests as needed., • Assist guest and colleagues courteously and efficiently., • Use the guest's name appropriately and communicate it to restaurant colleagues., • Assist in seating guests and pulling chairs., • Assist restaurant colleagues to prepare for service., • Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests)., • Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat., • Coordinate set menus for small groups and distribute copies of the event form accordingly., • Inform restaurant managers of daily reservations forecast., • Assist in monitoring all guests' needs., • Log in information about guest preferences., • Check daily for our regular guest preferences and record them in our daily list for service., • Assist in organizing coat check and third-party management., • Assist taking guests to the Jazz Club., • Assist in providing "Magic Service" for hotel guests., • Participate in daily pre-shifts., • Input member engagements notes., • Train new hosts & maître d's., • Assign daily host sections., • Ensure all soignees are given to the service team., • Menu printing., • Club member and hotel guest recognition initiative., • When on shift, lead EOD reports., • All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS • 2 years' experience in a luxury hotel environment or similar setting in restaurants or food and beverage, • Must be able to work weekends, holidays, and have full/open schedule availability, • Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction., • Must be able to take constructive criticism and work well in a team dynamic, • Positive, engaging, and energetic personality, • Must be personable with guests and be able to anticipate their needs., • Able to be organized, manage time wisely and work with little to no direct supervision., • Very high attention to detail., • Sensitive to cultural nuances., • Excellent communication skills, both written and verbal in English., • Able to handle a multitude of tasks in an intense, fast paced environment., • Excellent people skills and the ability to work under pressure and with various stakeholders., • Ability to maintain a clean and professional appearance as per company policies., • Ability to stand for extended periods of time., • Multi-lingual is a plus., • Experience working with Sevenrooms is preferred., • Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions., • TIPS Certified

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  • Assistant Amenity Manager
    Assistant Amenity Manager
    24 days ago
    Full-time
    Manhattan, New York

    This job location is in Bushwick Brooklyn. Full-time, Mid-shifts and Evening shifts, Sunday-Thursday. Pay rate of $20-25 per hour, depending on experience. YOUR MISSION as an Assistant Amenity Manager To assist in planning and executing a comprehensive lifestyle and amenity program for a large luxury apartment building in the Bushwick neighborhood, while building strong relationships with your staff to achieve results. Evening and weekend shifts will be required for this role. What You’ll Do • Deliver amazing customer service by having a hospitality-focused, customer-first mindset, • Supervise and manage front desk, fitness, pool, and package room team members, in Amenity Manager’s absence, • Ensure all health and safety procedures are adhered to according to law, • Assist in operating and managing the URBN Playground application, its accompanying software, and property management software for the property, • Promote and sell amenity memberships, fitness packages, and/or event tickets, and services on the app, • Assist in building relationships with customers to understand their needs and interests, especially as it relates to our application services, • Assist in driving membership sales on a monthly basis through promotions, daily interactions with residents, and staff engagement, • Assist in planning and executing programming and events, • Provide reports regarding app usage, customer engagement, and attendance at facilities and events, • Assist in budget and revenue projections, including labor cost management and revenue projections from concierge sales, • May be required to work line staff shifts (Front Desk, Package Room, Lifeguard, etc.) to cover for emergencies or absences, • Be the face of URBN Playground in Amenity Manager’s absence for all customer questions, concerns, and needs YOU’RE GOOD AT • Interacting with people, • Getting things done, • Negotiating with and managing people to get things done, • Scheduling and sending important reminders, • Using proprietary technology systems and software, • Customer service and proactive hospitality, • Promoting services and partnerships, • Creating and managing budgets, • Noticing the little details and taking action to improve, • Using sound judgement to make decisions independently, • Dealing with challenging situations and responding to emergencies, • Being accountable and taking responsibility, • Handling phone calls and emails in a professional and efficient manner, • Building relationships with and coaching team members to maintain smooth operations YOU NEED • A college degree or higher qualification, or equivalent experience, • Prior work experience in the fitness or hotel industry, • Be able to obtain CPR and First Aid certification within three months of employment, • Prior experience in people and schedule management strongly preferred, • A great sense of humor and sense of fun BROWNIE POINTS • Prior experience overseeing and working events, • Familiar with property manager software, • Lifeguard, fitness, pool, or hotel-related certification, • Additional language skills

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  • Host
    Host
    4 days ago
    $21 hourly
    Part-time
    Manhattan, New York

    The Host is responsible for being the first point of contact for all of our guests. The Host is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests' needs. This position has an hourly rate of $21.00 + Tips. KEY RESPONSIBILITIES • Follow the posted opening and closing duties, • Provide excellent service at all times, • Cooperate with the Maître 'd and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanour with eye contact and a genuine smile, • Set and maintain the dining room and podium environment and ensure materials are perfectly clean * Have necessary knowledge of menu items to assist guests as needed, • Assist guest and colleagues courteously and efficiently, • Use the guest's name appropriately and communicate it to restaurant colleagues and assist in seating guests and pulling chairs * Assist restaurant colleagues to prepare for service, • Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests), • Communicate through Guest Movement chat group any relevant guest movements, • Coordinate set menus for small groups and distribute copies of the event form accordingly, • Inform restaurant managers of daily reservations forecast, • Share information on all upcoming events with the Concierge team, • Assist in monitoring all guests' needs, • Confirm daily reservations, • Log in information about our guest preferences, • Check daily for our regular guest preferences and record them in our daily list for the service, • Assist with coat check as needed, • All other responsibilities assigned by Management REQUIRED EXPERIENCE AND QUALIFICATIONS • 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage, • Must be able to work weekends and have open availability, • Must be capable of working in a team-oriented environment to achieve the hotel's common goal of guest satisfaction, • Must be able to take constructive criticism and work well in a team dynamic, • Positive, engaging, and energetic personality, • Must be personable and able to anticipate guests' needs, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • Experience working with SevenRooms is preferred, • TIPS Certified

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  • Server
    Server
    4 days ago
    $17 hourly
    Full-time
    Manhattan, New York

    The Server maintains all dining room environments and equipment. The AM Server is responsible for ensuring the dining room is clean and tidy, assisting guests when they have questions about the menus/wine list, taking guests' orders, anticipating guests' needs and addressing them accordingly. This position has an hourly rate of $17.00 + Tips. KEY RESPONSIBILITIES • Review menu for changes and specials Always provide excellent service to all of our guests Review your workstation and your mise en place, make sure all is up to par before you start your shift Set tables and stations up to company standards Keep the dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless Take guest food and beverage orders Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails Review soigne/cheat sheet before approaching the table Mark tables appropriately to food order for each course Always confirm order with the guest and double check accuracy of order before sending to the kitchen Follow SOP's on placing orders with allergies and dietary restrictions Set up tables according to hosts' communication Enter all sales in POS without errors. Double check list of items before "sending" Be responsible for making decisions during absence of management with the needs of the guest in mind Make sure that all products served are accounted for on the final bill before presenting to the guest Set the pace and direct the flow of service Upkeep and clear tables between courses throughout the meal Support the server assistant as needed to secure service to our guests up to our standards Verify guest satisfaction with each table during each course served Anticipate guest needs, where guests will never have to ask for anything Wish each guest a warm welcome and farewell and thank them for coming Ensure all closing side-works are thoroughly completed At the end of the shift deliver all checks and report to the appropriate place according to the rules Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized Following the posted opening and closing duties and side-work sheet Attend daily pre meal/communication meetings & monthly departmental meetings Generate a good atmosphere * All other responsibilities assigned by management REQUIRED EXPERIENCE AND QUALIFICATIONS • 3 years' experience in a luxury hotel environment or similar restaurant or food and beverage setting, • Must have open availability and able to work weekends, • Positive, engaging, and energetic personality, • Able to be organized, manage time wisely and work with little to no direct supervision, • Very high attention to detail, • Sensitive to cultural nuances, • Excellent communication skills, both written and verbal on English, • Able to handle a multitude of tasks in an intense, fast paced environment, • Excellent people skills and the ability to work under pressure and with various stakeholders, • Ability to maintain a clean and professional appearance as per company policies, • Ability to stand for extended periods of time, • Multi-lingual is a plus, • TIPS and ServSafe Certified

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 month ago
    $17–$17.5 hourly
    Full-time
    Emerson

    Job Summary: As a Pet Resort Guest Service Representative at K9 resorts of Emerson, you are the face of our company. Your primary goal is to provide every client and their dog with a “wow experience,” making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: • Follow all operational procedures as outlined in the K9 Resorts Operations Manual., • Greet all customers entering the building., • Perform check-in/check-out and reservation procedures in the POS system., • Take custody of pets and ensure they are properly placed in the building., • Answer telephone inquiries., • Provide tours of the facility to potential customers when necessary., • Feed and medicate all dogs., • Provide personal playtimes for dogs when requested., • Perform body checks to identify pre-existing conditions and/or injuries., • Perform tasks as requested by management, including:Sanitation of the lobby, boarding, and daycare accommodations., • Monitoring daycare., • Bathing dogs. Pet Resort Guest Service Representative Qualifications: • Ability to lift at least 20 lbs., • High school diploma or equivalent required., • Some weekend and holiday hours are required., • Salesmanship personality and comfort., • Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

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  • Front Desk Agent
    Front Desk Agent
    1 month ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Check and send emails Make and confirm reservations Maintain a clean and tidy workspace at all times Inform guests of hotel amenities and offerings Be informed and up-to-date on all types of room accommodation and availability Communicate with housekeeping, room service and security staff as necessary Provide local information on restaurants, special sites, activities, etc. Resolve customer complaints and problems calmly and effectively Notify management of any serious issues that you cannot resolve Take and deliver messages for guests Store luggage and valuables as needed Assist with and book tours and activities for guests Maintain a friendly, personable disposition Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Front Desk Agent Requirements and Qualifications High school diploma or GED equivalent preferred Previous experience in customer service and/or hospitality industry preferred Experience using hotel booking software a plus Computer literate and proficient using Microsoft Suite Personable and outgoing when dealing with guests Professional phone demeanor Excellent customer service skills Ability to maintain calm, polite, and patient in stressful situations Organized and detail-oriented Ability to connect with guests and consistently give them a positive customer experience

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  • Front Desk Agent
    Front Desk Agent
    2 months ago
    $21–$26 hourly
    Full-time
    Manhattan, New York

    We are seeking a friendly, service-oriented front desk agent to join our growing staff. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. You must be personable and have outstanding interpersonal communication skills. Front Desk Agent Duties and Responsibilities • Greet guests with a welcoming smile and friendly demeanor, • Perform all guest check-in and check-out procedures, • Obtain or confirm guest information, assign rooms, activate and distribute keys, etc., • Collect payment for room charges and other fees, • Answer phones and direct calls to appropriate personnel, • Check and send emails, • Make and confirm reservations, • Maintain a clean and tidy workspace at all times, • Inform guests of hotel amenities and offerings, • Be informed and up-to-date on all types of room accommodation and availability, • Communicate with housekeeping, room service and security staff as necessary, • Provide local information on restaurants, special sites, activities, etc., • Resolve customer complaints and problems calmly and effectively, • Notify management of any serious issues that you cannot resolve, • Take and deliver messages for guests, • Store luggage and valuables as needed, • Assist with and book tours and activities for guests, • Maintain a friendly, personable disposition, • Perform various clerical tasks as needed (sorting mail, paper filing, etc.) Front Desk Agent Requirements and Qualifications • High school diploma or GED equivalent preferred, • Previous experience in customer service and/or hospitality industry preferred, • Experience using hotel booking software a plus, • Computer literate and proficient using Microsoft Suite, • Personable and outgoing when dealing with guests, • Professional phone demeanor, • Excellent customer service skills, • Ability to maintain calm, polite, and patient in stressful situations, • Organized and detail-oriented, • Ability to connect with guests and consistently give them a positive customer experience

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  • Front Desk Agent
    Front Desk Agent
    2 months ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment. Front Desk Agent Responsibilities: Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Assisting guests with disabilities. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. Complying with company procedures and safety policies. Performing duties on a daily checklist. Front Desk Agent Requirements: High school diploma or suitable equivalent. 1+ years of front desk agent experience preferred. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, over weekends, and on public holidays.

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