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- AC Hotel New York Times Square
FS - Front Desk Supervisor5 days agoFull-timeManhattan, New YorkAC Hotel by Marriott Times Square is looking for an engaging, proactive, initiative driven candidate to join our Front Office Team. Candidate must have Hotel Experience and is required to obtain FLSD Certification within 6 months of hiring. Hourly pay is 29.45 - 31.45 National Base Salary Rate: $18.00 - $20.20/hour *Rate depends upon state/market* FS Front Office Supervisor Position: FS-Front Desk Supervisor Department: Property Hourly Position Reports to: General Manager OTO Development is pleased to announce a wonderful opportunity for a FS-Front Desk Supervisor. What will you be doing most days? Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity Anticipate guests needs and go out of your way to maximize the guest experience Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures Maintain proficient administration of the hotel's electronic reservation system Maintain compliance with hotel safety programs and procedures, including emergency and security systems Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner What are the requirements for this position? You have 2+ years experience working in a front desk/receptionist type role You are required to have the Fire Life Safety Director License (FLSD) or successfully complete the class and obtain the certification within six (6) months You love working with people and will go above and beyond for each guests needs You work well with others and enjoying working and being part of a team You have excellent oral, written, and interpersonal communication skills You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require little to no travel outside the property and surrounding area. About OTO OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team! OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. Brand: AC Hotel New York Times Square Address: New York New York, NY - 10018 Property Description: NY0908D AC Hotel New York Property Number: NY0908D
Easy apply - infinity global concierge
Front Desk Agent7 days ago$20–$25 hourlyFull-timeManhattan, New YorkWe are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus
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