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  • CityNest Hotel
    Receptionist / Front Desk Associate
    interview badgeInterviews today
    Receptionist / Front Desk Associate
    4 hours ago
    $17–$22 hourly
    Full-time
    Manhattan, New York

    Key Responsibilities: Greet and welcome guests, creating a friendly and professional first impression. Handle check-in and check-out procedures, guest registration, and booking system operations. Answer phone calls, emails, and messages; provide information about the property and services. Assist guests with inquiries, special requests, or complaints in a timely manner. Supervise the cleaning crew and ensure housekeeping standards are met. Ensure smooth front desk operations, including reporting maintenance issues and coordinating repairs when necessary. Manage daily records of arrivals, departures, and payments (cash, POS terminal, deposits). Coordinate with other departments (housekeeping, maintenance, management). Maintain order, safety, and security procedures (keys, guest access, CCTV, etc.). Requirements: Previous experience as a receptionist, front desk associate, or in customer service is a plus. Strong English communication skills (verbal & written); Russian or other languages are an advantage. Basic computer proficiency (Excel, Google Sheets, booking platforms). Strong interpersonal skills, ability to stay calm and professional in stressful situations. Flexibility to work shifts, including evenings and weekends.

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