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Title: Operations Manager Location: GiGi’s Playhouse NYC 106 W 117th Street New York, NY 10026 Hours: Full-Time; Tuesday-Saturday from 10am-6pm during all program semesters with the exception of summer, when you will work Monday-Friday from 9am-5pm; ability to work some nights as required. Salary: $65,000-$$70,000 annually; Benefits include health, dental and vision insurance as well as a retirement plan. GiGi’s Playhouse NYC is the only organization in New York City solely dedicated to the development of individuals with Down syndrome of all ages, from birth through adulthood and at every phase of life. We provide therapeutic, educational, social, and creative arts programs and events year-round, at no cost to participants or their families. We empower our diverse participants to be included in the greater community, to be their whole selves as they truly belong, and to make the world a better place. GiGi’s Playhouse NYC offers a supportive and nurturing environment that enables individuals, parents, expecting parents, and families to connect. With our migration to a more virtual world, GiGi’s Playhouse NYC is at the forefront of innovating and delivering online programs for our growing community, all while being completely funded by our generous donors. Our vision is to see a world where individuals with Down syndrome have a voice, and are accepted and embraced in their families, schools, and communities, to help improve the world and make it a better place to live, work and prosper. Job Summary: The Operations Manager is an organized, conscientious individual who manages all aspects of the Playhouse including bookkeeping and administrative tasks, database management, facilities management, managing and recruiting volunteers, communications, assisting with events and fundraisers, interfacing with families and our community, and supporting all fundraising efforts. Major Responsibilities Include: - Handle incoming revenue and issue acknowledgement letters including entry into Salesforce. This includes monthly reporting of all donations and ensures a tight process and timely response to donors for acknowledgement letters. - Supports Treasurer by providing receipts/ invoices, petty cash, inventory, and refunds along with proving a monthly donation report. - Database management of Salesforce, including ongoing database entry to update the mailing list, new families, volunteer and board hours, donor gifts, and proposal information. Ensure the data is entered accurately, and in a timely manner as close to real time as possible. - Run Salesforce reports as requested – understanding how the data is to be used so delivery format is useful. - Aid in community fundraising and events led by Board of Directors while coordinating with the National Organization to create registration and donation platforms. Work closely with volunteers and Playhouse Communications/ Marketing teams to support promotion of events to ensure events are publicized in all social media channels. - Aid BOD and Outreach Committee in the cultivation of community partnerships (i.e. local banks and restaurants). - Manage and oversee volunteer recruitment including (but not limited to) on-boarding, orientations, scheduling, training, retention, background checks and recognition of volunteers within the playhouse. Maintain volunteer data and information. Seek support for surrounding university for internship opportunities within the playhouse. - Maintain current and past photo archive. Ensure every playhouse event is photographed, and crowd sourced for images from each event. - Comply with the procedures and policies of the National Office including participating in calls and providing reports as requested. Disseminate information to the Board as required through the board secretary. - Attend Monthly Operations call with National Office. - Prepare monthly Impact Report to share at Board meeting and with the National Office. - Provide additional administrative support to the Board of Directors and volunteers as needed. - Respond timely and comprehensively to all email requests including the general mailbox from internal or external individuals. - Ensure New York City Playhouse Drive on the INC portal electronic filing structure is current and organized for ease of access and retrieval. - Supervise Programs Manager and Educator of Adult Programs. - Ensure the safety of our participants at all times. - Work with the Programs Manager and Educator of Adult Programs to ensure all programs meet the standard of excellence as defined by INC, are engaging and meet the needs of participants. Aid in surveys to assess the success of our program offerings and help with enhancements and improvements as needed. - Work with Programs Manager to source, schedule and organize quarterly lectures. - Work with Marketing and Communications committees to create, maintain and distribute marketing and communication materials, including monthly newsletters, promotional flyers, and others via a comprehensive marketing calendar. Ensure accuracy, proofing and timely distribution. - Create online content and update the website and social media accounts on a frequent and timely basis as per the guidelines from the Communications committee. - Administrative support such as answering the phones, responding to Playhouse emails, greeting visitors, maintaining the appearance of the Playhouse, ordering supplies, managing inventory (including computers, printers, appliances and repairs) and office organization including cleaning of bathrooms each day and cleaning materials used after programs. - Source and post blog content at least twice a month. Qualifications: - At least 5 years’ experience in social services, non-profit organization, and/or a related field. - Master’s degree preferred - Spanish-speaker preferred - Strong written and oral communication skills - Creative thinker and problem-solving skills - Proficient in Microsoft Office, database platforms, and social media - Exceptionally organized, with the ability to successfully multi-task with great attention to detail and meeting deadlines - Resourceful, creative, open-minded, and flexible - Ability to work collaboratively and professionally with key stakeholders - Strong Customer service skills and ability to build relationships with internal and external stakeholders - Disposition to interact directly with individuals with Down syndrome and their families, and a desire and willingness to learn about become a member the Down syndrome community All employees are expected to be committed to the mission and values of GiGi’s Playhouse NYC, communicate authentic sensitivity to and an understanding of the Down syndrome community, have a positive attitude, and possess a willingness and ability to thrive within a unique environment.