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Job Description Account Director Location for role: New York, NY (hybrid) We're a global integrated communications agency specializing in financial services, technology and energy, with offices in New York, Boston, London, Scotland, Singapore, Dubai, and Switzerland. We create smart and creative campaigns - telling stories that haven't been told before, and making our clients famous for what they do. We run strategic programs built around delivering tangible business results, through compelling content, top-notch media relations, critical thought leadership, and stand-out digital media. We're the fastest growing independent agency in the PR Week Top 150. But more importantly, we are passionate about being a business run by our people, for our people. Our success is made possible through our ability to attract and develop the very best talent. So it's vital our people see the benefits – be that through well-being, financial reward, professional development, or best in class PTO and flexibility offerings. We do everything we can to ensure our employees have the opportunity to grow, contribute, and create according to their individual skills. We have high expectations for everyone who works for the agency, but we truly respect each other, try to keep as flat a structure as possible, and we have a lot of fun along the way. We're looking for a motivated and ambitious Account Director to join us, supporting us in an exciting phase of growth. Your job purpose: • Manage and drive key client accounts, ensuring high quality results are achieved, client relationship health is strong and accounts are retained, • Demonstrate an expert understanding of PR and your clients' business, industry and competitive environment in financial services and fintech – and use this to make decisions and recommendations about PR strategy, • Manage client programs on a day-to-day basis, including acting as day to day senior client liaison and quality control for all client work, • Build and manage solid account teams, balancing client workloads, working within specific client budgets and scopes of work, and ensuring overall account profitability., • Develop strategic communications plans, including media relations campaigns , tactics, and timelines consistent with the overall PR strategy., • Lead brainstorming sessions to develop strategic/creative thinking for our clients, and manage team on creating plans., • Including ability to prep for and lead strategic planning meetings with clients to extract necessary intel for thoughtful campaign creation, • Monitor progress against our scope of work and turn up or down the dial on activity based on performance with proactive ideas and action plans, • Play an active role in media relations alongside managing a team on media execution. Leverage and maintain high level media contacts and industry knowledge to secure quality coverage and ensure results for clients., • Successfully manage multiple accounts and respective team members., • Actively participate in new business development efforts while further developing the firm's reputation., • Identify new business opportunities both within existing client engagements and through sourcing external leads., • Provide strategic leadership, counseling and mentoring to the account team to ensure they have the skills to execute client programs., • Manage internal account teams by regularly providing performance feedback., • Serve a leadership role in the company to all employees through but not limited to mentoring and networking, • Demonstrate a thorough understanding of the agency as a global company; know its partnerships, key clients, and global offerings, • At least 6+ years of experience in a PR agency role, with demonstrated understanding of financial services, technology, and/or fintech., • Excellent client management skills and organization skills, • Proactive, self-starter willing to take ownership of accounts and drive activity independently, • A strong proven track record of developing successful B2B campaigns, and securing coverage in B2B media outlets., • Ability to cultivate strong, lasting relationships with media contacts and position yourself as a trusted source of strategic counsel, • The ability to metabolize complex financial services / fintech businesses and turn them into concise and compelling ideas., • Strong interest in current affairs within our key markets (financial services, fintech, and other B2B adjacencies), and the ability to leverage market news to deliver new ideas and strong media results., • Strong sense of personal responsibility with high standards for self and others, while still acting as a team player., • Interest in managing and up-skilling team (AMs, AEs etc)

Job Description Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram. Casa Mutua, located on East 102nd Street, is our 54-unit permanent supportive housing residence for formerly unhoused single adults living with mental health diagnoses. We have operated this building and are both the property manager and social services provider for over 30 years. Our program serves the individual needs of the clients, with a focus on recovering from the trauma of homelessness, learning independent living skills, maintaining their current housing, and moving toward greater physical and mental wellbeing. Casa Mutua offers individual counseling, crisis intervention, benefits management and assistance, referrals and linkages to medical doctors, psychiatrists, and therapists, financial management training and assistance; on-site psychiatric services, medication management, group supports and socialization. Casa Mutua’s on-site and off-site recreational activities further foster a strong sense of community among residents. The Clinical Coordinator will be a critical part of the Casa Mutua team, ensuring we help to promote the independence and stability of our residents by providing comprehensive, supportive social services, recreational, case management and therapeutic programming in house and on site. Reporting to the Director, the Clinical Coordinator will have primary responsibility for providing direct social services, case management and counseling services and effectively collaborating across our multi-disciplinary team to support the best outcomes of our residents. The Clinical Coordinator will: • Provide person-centered services to residents who have a history of homelessness and are living with various mental health diagnoses such as Depression, Bipolar Disorder, Schizophrenia and Anxiety, • Coordinate, provide and referral to psychiatric, medical and substance use services as needed, • Complete comprehensive intakes, biopsychosocial assessments, service plans and other required assessments and documentation with residents, • Provide direct therapeutic supportive services such as counseling, case management, advocacy for government benefits and services, group work and referrals to community resources, • Participate in treatment planning and implementation, case conferences, and weekly clinical and staff meetings, in addition to collaborating effectively with the on-site clinical and psychiatric providers, • Accompany clients to essential medical appointments and government offices to ensure access to needed services and support, • Provide crisis intervention, problem-solving and conflict resolution to resolve resident issues and conflicts, • Be willing to be on call with other staff on a rotating schedule, • Facilitate and assist with group activities, including support and social groups, monthly community meetings, and community special events and parties for residents, • Collaborate with staff at all levels at Casa Mutua and throughout Lenox Hill Neighborhood House to ensure quality service provision The ideal candidate for the Clinical Coordinator must possess excellent interpersonal, engagement and relationship-building skills to work effectively with the residents. A social justice perspective combined with a commitment to mental health and unhoused populations is required. Experience working with mental illness, substance use, and trauma-informed care and treatment are essential. The candidate must be detail-oriented and have excellent communication, technology and organizational abilities. The Clinical Coordinator must be willing to work a full-time, Monday-Friday schedule, 9am-5pm with some on-call requirements. Master's in Social Work or Counseling. Applicable Licensure and/or SIFI Certification if applicable a plus. Salary: $70,000 What We Offer • Comprehensive health insurance choices for staff and their families, • Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time, • Pension Plan (Defined Benefit) provided at no cost to employee plus other retirement savings plans, • Wonderful paid parental leave policy for all staff, • Professional Development Opportunities – conferences, trainings, lectures and more, • Free Life Insurance – 3x annual salary, • Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit, • Supplemental Insurance Coverage (Accident, Hospital and Critical Illness), • We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more., • State-of-the Art Fitness Center, Gym and Swimming Pool, • Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff, • PSLF (Public Service Loan Forgiveness) Eligible Employer At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Job Description JOB SUMMARY Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs and discuss/advocate for needed services. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) · Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. · Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. · Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. · Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. · Maintains a case-record for each resident/consumer and completes required forms. · Continually documents consumer treatment progress. · Reviews service plans and performs follow-up to determine quantity and quality service provided. · Accesses and records individual and community resource information and treatment plans manually or using a computer. · Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. · Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language. · Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. · Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. · Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. · Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. · Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. · Performs crisis assessment and nonverbal and verbal crisis intervention. Refers consumers to community resources and other organizations. · Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. · May have on-call responsibilities. · Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. · Completes incident reports in accordance with ICL policy. · Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. · Plans, escorts, and/or arranges social or recreational activities for and with consumers. · Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. · Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. · Executes emergency plans as outlined in the policy and procedure manual. Provides first aid kits to staff or consumers who are injured. · Assists in the orientation of new personnel when requested. · Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an on-going basis. · Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. · Complies with agency Infection Control policies. · Advocates on behalf of consumer with outside service providers and within ICL. · Assists resident/consumer in finding and getting into vocational training or other training opportunities ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES · Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. · Ability to serve as a role model to residents/consumers. · Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. · Ability to complete written forms and reports in an accurate and timely manner. · Ability to communicate effectively with staff, consumers/residents, families, and the public. · Ability to prepare accurate and timely documentation, reports and other written material as assigned. · Ability to secure the cooperation of and work effectively with others. · Ability to work independently and to conform to all applicable safety and accountability measures. · Social Perceptiveness-being aware of other’s reactions and understanding why they react the way they do Service Orientation-Actively looking for ways to help people. · Speaking-Talking to others to effectively convey information. · Active Listening-Listening to what other people are saying and asking questions as appropriate. · Problem Identification-Identifying the nature of problems QUALIFICATIONS AND EXPERIENCE Bachelor’s degree plus 2 years’ experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). Current valid NYS driver’s license required. #ICLCWCM

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two story facility has rooms of various sizes, common areas and provides on-site security and social services. Position: Case Manager Reports To: Assistant Program Manager Location: 87-02 23rd Avenue, Queens, NY 11369 What the Case Manager Does: • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions/Standard Protocol & Procedures., • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services., • Review all documentation establishing clients' eligibility for program and make file copies., • Create and maintain client files., • Input client data and client progress information into CARES database., • Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments., • In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals., • Assist clients in attaining their goals by identifying and locating community resources for clients., • Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA., • Schedule appointments for clients with referral organizations., • Escort clients to appointments (i.e.-housing, entitlements, educational, medical, social service, etc.)., • Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf., • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade clients to participate more fully in this process., • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes., • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization., • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area)., • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability., • May complete Relocation Case Review (RCS) for referral for aftercare services., • May prepare marketing materials for the program., • May prescreen clients over the telephone for eligibility and may schedule intake appointments. • Bachelor's degree (e.g., B.A., B.S.W.) or, • Four years of relevant experience, or, • Associate's and two years equivalent experience. Preferred Qualifications: • Bi-lingual English & Spanish Pre/Post Employment Family Pre and/or Post Employment Requirements: • The ability to obtain and maintain the following clearances throughout the duration of employment • New York State Division of Criminal Justice Services (DCJS), • State Central Registry (SCR), • Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) • Proof of negative results from TB test Single Pre and/or Post Employment Requirements: • Proof of negative results from TB test. Compensation: $44,800-$48,925 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR x475z6MeNT

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA’s Housing Navigation for LGBTQ+ Youth provides case management and housing navigation towards permanent housing for LGBTQ+ youth. The program also provides Independent Living Skills (ILI) training for clients. Position: Case Manager/Housing Specialist Reports To: Program Manager Location: 1259 Flatbush Avenue, Brooklyn NY 11226 What The Case Manager/Housing Specialist Does: • Provides counseling and individualized case management to LGBTQ+ homeless youth, will the goal of obtaining affordable permanent housing. Conducts needs assessment, intake and public benefits eligibility screening., • Assists individuals with access to public benefits by completing all necessary applications via ACCESS HRA. Offers support and guidance in completing all applications, as well as all necessary escorts., • Collaborates with CAMBA shelters and prevention programs to actively engage young people on the street and at places where LGBTQ+ homeless, runaway and street-based youth congregate in order to connect them to services., • Provides internet-based outreach by using social marketing websites to inform youth of CAMBA services., • Formally collaborates in coordinating services with other agencies/organizations providing services to our clients., • Cultivates relationships with schools, community-based organizations and coalitions by attending community events and by facilitating informational groups for our targeted population at other organizations., • Completes 2010E Supportive Housing applications for those clients that qualify., • Assists clients in identifying low income, affordable and market-rate apartments to successfully transition from street homelessness into more permanent housing alternatives., • Accompanies clients to supportive housing interviews, housing viewings, independent housing viewings, and lease/program agreement signings., • Develops and maintains housing resources to assist clients in securing appropriate permanent housing., • Works with clients to ensure that they are appropriately equipped for the housing search and for maintaining the housing that they find., • Identifies apartments for client placement that meet safety and health standards of the City of New York, and escorts clients to apartment viewings., • Helps with negotiation of leases., • Ensures that landlords outfit all apartments with requisite working equipment and appliances., • Maintains up-to-date charts to reflect the client’s status in the housing process., • Inputs all provided client related services into program’s assigned database, • Participates in administrative and staff meetings as requested., • Provides all required information for weekly/monthly/quarterly/annual reports to CAMBA management and/or to funders., • LGBTQ+ cultural competency, • Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization working with persons with a history of homelessness., • Experience in housing placement, outreach, entitlements, and case management., • Experience working with LGBTQ+ youth., • Experience facilitating groups., • Good written & verbal communication., • Computer literacy in Microsoft Office Suite., • Familiarity with trauma-informed care and harm reduction Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR FiK40bOkfj

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Park Affordable is located in the immediate vicinity to Maimonides Medical Center (MMC) in Brooklyn and will have a total of 67 units set aside for formerly homeless families. CAMBA, INC. will provide case management services to 32 of the 67 units which will have an HPD (PBV) rental subsidy. Light support social services will be available for the remaining 35 units as tenants voluntarily engage in services. Position: Case Manager Reports To: Program Manager Location: 864 49th Street, Brooklyn, NY 11220 What The Case Manager Does: • Review all documentation establishing tenants' eligibility for program and make file copies., • Create and maintain tenant files., • Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments., • In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals., • Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA., • Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade tenants to participate more fully in this process., • Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes., • Participate in case conferences., • Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building)., • May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • May schedule appointments for tenant with referral organizations., • May escort tenants to appointments (educational, medical, social service, etc.), • May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf., • May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability., • May evaluate actual living conditions of tenants through home visits., • As a Mandated Reporter, you must immediately report suspected incidents/cases of abuse and neglect to the Vulnerable Persons Central Register (VPCR) Hotline at 1-855-373-2122 and complete a CAMBA Incident Report. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR ZzievgQhrz

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes, each fully self-contained. Position: Case Manager Reports To: Assistant Program Manager Location: 196 Amboy Street, Brooklyn NY 11212 What the Case Manager Does: • Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services., • Review all documentation establishing clients' eligibility for program and make file copies., • Create and maintain client files., • Input client data and client progress information into CARES database., • Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments., • In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals., • Assist clients in attaining their goals by identifying and locating community resources for clients., • Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA., • Schedule appointments for clients with referral organizations., • Escort clients to appointments (i.e.-housing, entitlements, educational, medical, social service, etc.)., • Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf., • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade clients to participate more fully in this process., • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes., • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization., • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area)., • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability., • May complete Relocation Case Review (RCS) for referral for aftercare services., • May prepare marketing materials for the program., • May prescreen clients over the telephone for eligibility and may schedule intake appointments.Education, Experiences, Licenses, and/or Certifications Required: • Bachelor's degree (e.g., B.A., B.S.W.) or, • Four years of relevant experience, or, • The ability to obtain and maintain the following clearances throughout the duration of employment • New York State Division of Criminal Justice Services (DCJS), • State Central Registry (SCR) Status: Full-time (35 hours per week) (Shift: Sunday-Thursday & Tuesday-Saturday) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR dH0krvGN7s

Job Description Title of Position: Case Manager Department: Transitional Housing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $25.98 per hour Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job DescriptionPosition Description The Case Manager is an integral part of the team providing support services to families at the New Broadway Family Shelter in order to promote housing readiness, family stability, wellness, recovery, and rehabilitation. Responsibilities are implemented within the framework of agency policy, professional ethics, legal scope of practice and regulatory guidelines. Responsible for the provision of supportive counseling with families residing in the shelter, the Case Manager will conduct regular unit inspections during which immediate and long-term housing, entitlements, vocational/educational, medical and mental health needs of the whole family will be addressed using motivational interviewing techniques and based on harm reduction principles. In addition, the Case Manager will refer clients to the Housing Specialist for next-step housing needs and coordinate care with all other staff within the facility and other providers. The Case Manager will be responsible for ensuring compliance with contract services requirements, carry a caseload, maintain regular contact with clients and collaterals, and ensure client and collaterals are active in program activities. Essential Job Functions The following duties are mandatory requirements of the job: • Maintain a caseload of approximately 25 families., • Provide case management services; including, but not limited to advocacy and counseling, to both the primary client and other family members residing at the New Broadway shelter., • Assist with Independent Living Plan development in order to prepare for permanent housing., • Assess clients’ needs with particular attention to family dynamics, mental health, and overall aspect of their wellbeing., • Provide care coordination with medical and other social service providers., • Assist with group facilitation in the areas of treatment adherence; supportive; mental health; activities of daily living; and substance abuse., • Provide entitlement and medical escorts as needed., • Conduct regular unit inspections., • Counsel families on housekeeping skills., • Attend divisional housing meetings, weekly staff meetings, quarterly agency meetings, and other internal staff meeting as required., • Appropriate and timely referrals on behalf of clients, provides client advocacy in negotiating systems and delivery of services., • Attend and/or coordinate case conferences with other providers., • BA in related social service field with 5+ years of relevant work experience. In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following: • Knowledge of DHS and entitlements for low income/homeless individuals in NYC, • Basic computer literacy (e.g., Microsoft Word, e-mail, internet browsing)., • Crisis management and de-escalation skills., • Familiarity with Motivational Interviewing and Harm Reduction.

Job Description Case Manager The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload of 25 cases. He/She will be responsible for successfully integrating each client's housing and employment goals and ensuring compliance with Win's contractual requirements with outside Funders. Responsibilities · Commits to using evidence-based practices (E.B.P.), Motivational Interviewing (MI), Trauma-Informed Care (T.I.C.), critical time intervention, and boundary setting to help clients achieve their goals. · Must be able to conduct and complete an initial assessment of all the clients within 48 hours of arrival at the facility, such as Case Assessment Form, Initial Service Plan, and all initial intake documentation. · Initiate referrals for necessary emergency services. · Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart. · Ensures CARES data and supporting documents are printed and filed in designated sections in the client's chart. · Conduct orientations with clients and review the facility rules, clients' rights, and responsibilities, grievance/complaint process, emergency disaster procedures, etc. · Assist clients with the transition to assigned residential units and housekeeping items. · Provide comprehensive case management, including crisis intervention, counseling, and other appropriate support services. · Commit to using Evidence-Based Practices (E.B.P.), strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity to help clients achieve their goals. · Must be able to develop an Independent Living Plan (I.L.P.) for each client, which will define the client's goals in conjunction with the transitional housing income building specialists housing specialists, track progress against goals, make modifications, and ensure compliance with the I.L.P. · Provide hands-on training, coaching, and support to clients, and help create opportunities for practicing skills to enable clients to achieve their I.L.P. goals. · Ensure clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (C.A.R.F.). · Maintain client data in the Uniform Client Chart. · Ensure the CARES data entry and supporting documentation are always complete, accurate, and current. .· Assist clients in obtaining income and public benefits (i.e., Public Assistance, S.S.I., etc.). · Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services, and other community resources. · Must track referrals and follow up on each client's progress. · Assess the job readiness of clients. · Perform timely and accurate input of all required client information in the Uniform Client Chart, ensuring compliance with O.T.D.A. regulatory and D.H.S. contractual requirements. Collaborate with the Housing Coordinators to ensure clients are compliant in seeking permanent housing. · Attend shelter meetings, agency-wide meetings, and staff training (onsite and offsite) as directed by the supervisor. · Must work evenings, one Saturday each month, and holidays as scheduled. · Prepare all mandated reporting as the supervisor, contract, and funding agencies require. · Conduct weekly client unit inspections and review findings with the client and supervisor. · Perform other related duties as needed. Essential Functions · Must be able to ascend/descend stairs in the assigned building. · Must escort clients to appointments as needed, including apartment viewings. Qualification · Must be committed to H.O.G.A.R.'s mission, vision, and values. · Bachelor's degree in social work or a related field is required. · One (1) year of social service experience or approved equivalent. · Familiarities with E.B.P., such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, boundary setting, and cultural reflexivity preferred. · Familiarity with entitlement systems and procedures is preferred. · Experience with standardized assessment tools preferred. · Excellent organizational, written, and verbal communication skills are preferred. · Ability to work effectively in a team environment. · Computer skills and knowledge of CARES are a plus. · Bilingual – English/Spanish proficiency a plus. Required Time on the Project · 3 FTE Case Manager · 35 hours weekly (may include a Saturday and Sunday) · On call 24/07

Job Description Summary: Case Managers provide comprehensive services to individual clients and families residing in cluster apartments. Services provided by Case Managers include assessment, case planning, developing an Independent Living Plan, case facilitation and management, counseling, referrals, information workshops and support groups. The Case Managers coordinates with other program staff and local agencies to provide short and long term care necessary to meet the needs related to moving families to permanent housing. Essential Job Functions: The Case Manager is responsible for managing a caseload of families and children residing in the shelter. Provides counseling intervention services to residents and coordinates all client services as identified in the Independent Living Plan (ILP). Major Duties and Responsibilities: • Intake and assessment for families referred to the shelter., • Manage a caseload of families referred to the shelter by DHS., • Conduct homes visits at least twice a week to meet and discuss resident’s Independent Living Plans., • Conduct bi-weekly progress meetings with residents to assess progress., • Provide crisis intervention and short-term individual counseling., • Providing information and counseling to families on services and planning to move into permanent housing., • Advocate on behalf of clients for public assistance and entitlements with city agencies., • Case management, preparation of case records, prepare monthly and quarterly statistical reports., • Mediation for internal conflicts in the living quarters., • Group facilitation and conducting of educational presentations for communities., • Provide updates as appropriate and assist clients in reporting any challenges to moving to permanent housing., • Serve as an advocate and liaison between the family and various agencies, such as HRA and ACS., • Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining, files, mail, email, and telephone. Required: • Clear and concise verbal and written communication skill, • Excellent interpersonal skills, be assertive and well organized, • Master's degree in Social Work preferred or related field and a minimum of one year of case management, • experience; or Bachelors Degree and a minimum of two years of case management experience., • Experience with homeless families and knowledge of issues of homelessness and/or residential services, • preferred., • Strong interpersonal skills required., • Computer proficiency required including, but not limited to Excel, PowerPoint and Publisher., • Bilingual (English/Spanish) preferred. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Description Title of Position: Case Manager Department: SupportiveHousing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $25.98 per hour Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR

Job Description Title of Position: Case Manager Department: Transitional Housing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $25.98 per hour Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR Company DescriptionWomen In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.Women In Need provides safe, clean shelter and critical services and programs to over 10% of the homeless families in New York City. As the City’s homelessness crisis continues to escalate at an unprecedented rate, Win continues to increase in size, staff, and scope. With 14 shelters, and hundreds of supportive housing units, Win will serves more than 10,000 homeless families annually – always with a trauma informed focus on providing programs and services they need to confidently regain their independence and succeed on their own. For more than 39 years, Win’s mission has been to break the cycle of homelessness for families in New York City.

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Lighthouse location in Long Island City to enable the successful relocation of families to permanent housing. MINIMUM QUALIFICATIONS: • Bachelor’s degree is preferred, and at least an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required, • At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required, • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required, • Bilingual language ability is preferred, • Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family’s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS, • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless, • Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized, • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations, • Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals, • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement, • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services, • Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing, • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations, • Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies, • Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter, • Assist in transferring clients in and out of the program when required OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place to enable the successful relocation of families to permanent housing. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES) complete family’s intake assessment, service plan/independent living plan, housing, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), Review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES) ensure that all information is updated in system in a timely fashion as required by DHS., • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements and services thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless., • Coordinate services, as needed, to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting and money management skills so the goal of permanent housing may be realized., • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document progress of service plans and document all significant interactions with or on behalf of the clients to ensure the clear, effective delivery of service to families and the provision of high-quality social services that are in compliance with the State, City and Agency regulations., • Develop and maintain appropriate helping relationships with the families to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals., • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement., • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services., • Facilitate groups, as designated, to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing., • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State and City regulations., • Facilitate effective communication among staff, both within the Casework Unit and with other staff members. Ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and discharge and changes in public assistance cases to ensure the smooth functioning of the family and compliance with numerous regulatory agencies., • Perform other duties and special projects as assigned and required including serving on-call for a one-week period each quarter., • Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures., • Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance., • PRINCIPAL RELATIONSHIPS:, • Frequent interaction with diverse clients to assess and respond to their needs., • Collaborative working relationships with and guidance to, volunteers who provide assistance in the facility., • Education: Bachelor’s degree preferred and/or an Associated degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice or Human Services., • Experience:, • a) Bachelor’s degree (preferred) with a minimum of one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services or housing services preferred., • b) Associate degree (considered) with a minimum of two (2) experience in social services, counseling, crisis intervention, family services, preventive services or housing services preferred., • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment is necessary., • Bilingual language ability highly desirable., • Excellent written and verbal communication skills., • May be required to work long hours and a varied schedule. • Travelling throughout various locations in the New York City area., • Climatic issues of temperature variance and ventilation association with resident facility impact delivery of services., • Lifting and moving objects weighing up to 30 pounds several times a week.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • May have on-call responsibilities., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Plans, escorts, and/or arranges social or recreational activities for and with consumers., • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., • Assists in the orientation of new personnel when requested., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., • Complies with agency infection control policies., • Advocates on behalf of consumer with outside service providers and within ICL., • Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. Trinity Financial has developed and CAMBA will provide on-site support services at Van Dyke III, a 180 unit supportive/affordable housing development for individuals and families. Van Dyke III will be located on the campus of Van Dyke Houses, a NYCHA-owned public housing development in the Brownsville neighborhood in Brooklyn. The Van Dyke facility will provide 54 units for New York/New York III formerly homeless families under NYC 15/15. The remaining 126 units will provide housing for low-income households, including a live-in superintendent. CAMBA will have a full on-site office suite and offer case management to promote healthy living, connection to medical, mental health and substance treatment, and assisting tenants to access and maintain public benefits; computer trainings and resume workshops within the on-site computer library; financial literacy programs; access and referral services to other CAMBA programs and local organizations and service providers; community-building activities to help integrate the tenants; and additional supports as needed to help tenants succeed and remain stably housed. Position: Bilingual Case Manager Reports To: Program Manager Location: 405 Dumont Avenue, Brooklyn, NY 11207 What The Bilingual Case Manager Does: • Review all documentation establishing tenants' eligibility for program and make file copies., • Create and maintain tenant files., • Conduct initial intake and assessment of tenants and tenants' families' needs and periodic re-assessments., • In collaboration with tenants, prepare initial and periodic revisions of independent living plans including short-term and long-term tenant goals., • Assist tenants in attaining their goals by identifying and locating community resources for tenants and by making referrals to appropriate services both within and outside CAMBA., • Work with tenants to break through barriers to tenant goals and to assist tenants in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade tenants to participate more fully in this process., • Monitor tenants' progress toward their goals via regularly scheduled telephone contact and/or face-to-face visits, and document via progress notes., • Participate in case conferences., • Follow-up with tenants and with referral organizations regarding tenant contact and progress with referral organization., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which tenants have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of building)., • May act as tenant liaison/tenant advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • May schedule appointments for tenant with referral organizations., • May escort tenants to appointments (educational, medical, social service, etc.), • May assist tenants in completing applications for benefits and entitlements, and may process applications on tenants' behalf., • May follow-up with tenants for a period of time after successful completion of their primary goals to assure tenant stability., • May evaluate actual living conditions of tenants through home visits., • May prepare marketing materials for the program., • May prescreen tenants over the telephone for eligibility and may schedule intake appointments., • Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report., • Flexible hours may be needed occasionally to provide shift coverage until 8 pm. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR KdMQVfYVsJ

Job Description WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. WHAT DOES CHI OFFER? CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer: * Generous Paid time off * Personal and Sick Days * Health insurance and health reimbursement account * Dental and vision plans * Flexible spending account * AFLAC supplemental insurance * Dependent Care Spending Account * Commuter Transit and Parking Account * Working Advantage- Employee Perks * 401(k) retirement plan * Life insurance * Employee Assistance Program * Monthly trainings and career development plans JOB SUMMARY The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices. Schedule: Tuesday-Saturday. 11am-7pm (T, W) 8am-4pm (Th, F, Sat). Off Sunday & Monday. Schedule: Tuesday - Saturday. Tuesday, Thursday-Saturday 9am-5pm Wednesday 11am-7pm(Off Sunday & Monday). Schedule: Sunday - Monday 8am-4pm Tuesday- Thursday 11am-7pm (Friday & Saturday off). Schedule: Tuesday - Wednesday 9am-5pm Thursday- Saturday 11am-7pm (Sunday & Monday). Salary: $24.04 an hour. FLSA: Non-exempt. Eligible for overtime. Location: Eastchester, Bronx, NY JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. SERVICE AND CARE COORDINATION · Ensure residents receive appropriate quality services per organizational principles and program requirements. · In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services. · Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability. · For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed. · Develop and maintain a resource network for referrals as related to service needs of residents. · Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed. · Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents. · Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place. BENEFITS / ENTITLEMENT COORDINATION · Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements. · Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs. · Coordinate with Mayor’s Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable. GENERAL DUTIES · Document interactions and communications with and on behalf of residents in CARES and AWARDS. · Perform other duties as assigned by supervisor and Program Director. ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement. · Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus. · Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus. · Computer skills: Basic competency in MS Word, Excel, Outlook and the internet · Math Skills: Ability to formulate simple financial budgets. · Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.) · Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls. o Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents. DIVERSITY, EQUITY, AND INCLUSION Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment. Company DescriptionCommunity Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing. CHI believes quality, affordable housing provides a firm foundation for a prosperous life. CHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.Community Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing.\r\n\r\nCHI believes quality, affordable housing provides a firm foundation for a prosperous life.\r\n\r\nCHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • May have on-call responsibilities., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Plans, escorts, and/or arranges social or recreational activities for and with consumers., • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., • Assists in the orientation of new personnel when requested., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., • Complies with agency infection control policies., • Advocates on behalf of consumer with outside service providers and within ICL., • Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. Rotate on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with the agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. Additional duties of Senior Case Manager 1. Caseload will include clinical high-risk client., 2. Carry a minimum of 12 clients at a given time or during the time of case management vacancies, 3. Provide peer to peer support to case managers through modeling and coaching, 4. Willing and able to address crisis intervention in community, 5. Provide assistant and support with program audits and follow ups, 6. Assist with the management and training of spreadsheets utilized for case management MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus 1.5 years' experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor's degree that required a one year practicum working directly with individuals with mental disabilities ( e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse disorder., • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., • Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and procedures., • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving problems., • Ability to report for work as scheduled on a consistent basis, • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies

Job Description Title: Case Manager Location: TBD Pay Range: $24.37 - $26.37 per hour (effectively $45,000 - $48,000 per year) FLSA Classification: Full-time (35 hours), Non-exempt Role Summary: We are seeking a compassionate and dedicated Case Manager to join our team. The successful candidate will provide a comprehensive range of on-site, person-centered, and strengths-based services to a caseload of approximately 20-25 clients. Your primary objective will be to empower individuals to lead fulfilling lives within the community. As a Case Manager, you will play a pivotal role in client counseling, intakes, case management, and providing essential aftercare services. Collaborating with colleagues is key to meeting the diverse needs of your caseload and achieving program success while aligning with NAICA's core purpose, values, and vision. Primary Job Responsibilities/Duties: The Case Manager's role encompasses, but is not limited to: • Conducting initial intake assessments and promptly addressing critical needs., • Utilizing assessment tools, such as CARES, to identify support service requirements and make immediate referrals., • Orienting clients to the shelter program, its requirements, and potential consequences., • Developing Independent Living Plans (ILPs) in coordination with other Social Service providers, ensuring the delivery of comprehensive support services., • Assisting non-working clients in accessing Public Assistance., • Completing psycho-social assessments within the first 30 days of intake., • Monitoring and tracking client progress., • Empowering clients to actively participate in their own planning and goal setting., • Conducting regular meetings with clients (weekly/bi-weekly or as needed).Referring clients for job development opportunities if appropriate., • Connecting clients with suitable resources to help them achieve their goals., • Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency., • Maintaining thorough client files, documenting conversations, warnings, and progress reports, while preserving confidentiality., • Reporting critical incidents immediately to the Site Director/Director of Social Services., • Collaborating closely with other Housing Specialists and Employment staff to identify client readiness for employment and housing., • Treating all clients, visitors, and employees with kindness, respect, and dignity., • Serving as an advocate for clients when necessary., • Providing periodic case management and counseling, extending one year beyond the client's departure., • Establishing and nurturing connections with other programs and units within the organization to facilitate inter-agency referrals., • Escorting clients to housing viewings, DHS or HRA appointments as required., • Facilitating suitable housing placements for clients., • Ensuring that case notes are completed within 24 hours after client meetings., • Offering support as a substitute for other staff when needed., • Performing general clerical duties. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 5 pounds., • Must be able to travel to multiple NYC sites as needed., • Must be able to access and navigate each department at the organization’s facilities., • Ability to climb stairs. Work Environment / Schedule Requirements: • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • Bachelor’s degree in social work, psychology, sociology, or a related field with at least 2 years of direct social service experience., • Associate degree in human services or a related field with a minimum of 4 years of direct social service experience., • High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service experience., • Exceptional interpersonal skills, with the ability to balance compassion and firmness while always maintaining confidentiality., • Proficiency in navigating community resources., • Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening., • Capacity to remain composed in crisis situations., • Demonstrated ability to collaborate effectively with diverse groups., • Proven capability to manage multiple tasks efficiently under pressure., • Outstanding organizational skills, attention to detail, and efficiency., • Possessing maturity, integrity, and sound judgment., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Job DescriptionDescription: Position: Senior Case Manager/Case Manager, 74 Avenue A & Queens Treatment Apartment (QTA) Reports to: Program Director Function: Provides case coordination and delivers community rehabilitation services. Location: Queens Schedule: Tuesdays through Saturdays (10:00am-6:00pm) Tasks: • Conducts home visits on a regular basis for assigned caseload in both single and scattered site settings., • Obtains psychosocial histories and conducts functional skills assessments., • Establishes and maintains liaison with primary provider of psychiatric care., • Assures access to psychiatric, substance abuse and medical services, and entitlement benefits., • Administers standardized health screening tools, • Monitors client medication, including adherence and side-effects., • Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client’s choice., • Delivers community rehabilitation services according to individual need, including: Assertiveness/Self-Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management., • Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan., • Trains clients in safety procedures and conducts fire drills and self-preservation tests., • Prepares residents for transition to independent living and makes necessary referrals., • Facilitates crisis intervention in the event of an emergency., • Staffs Emergency Phone on a rotating basis., • Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures., • Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems., • Attends in-service training as requested by supervisory personnel., • Provides coverage as needed for other staff on the program team., • Serves as “Qualified Mental Health Staff Person” Scattered Site SCM Salary: $61,447 plus generous benefits Case Manager Qualifications and Salary Information: B.A. in psychology or a human service related field. A.A. degree in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Bilingual English/Mandarin required. Scattered Site CM Salary: $53,493 plus generous benefits Please include a resume, cover letter and contact information for 3 professional references. ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels. For more information, visit our website: ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status. PI280620450

Job Description$ 75,000 per annum Position: CRED NYC Case Manager, SkillSpring Location: Multiple Sites in Manhattan & the Bronx Salary Range: $75,000 per annum Reports to: SkillSpring’s CRED NYC Program Director About SkillSpring: SkillSpring, a workforce development program of The New Jewish Home, has supported New York City youth and young adults from under-resourced schools and communities in pursuing careers in health care since 2006. By training the next generation of high-quality, culturally competent health care professionals, SkillSpring generates excitement and enthusiasm for careers serving older adults. Position Overview: SkillSpring is seeking a Case Manager for our Community Resources for Employment and Development Program (“CRED NYC”) Program. The Case Manager will work directly with trainees participating in our CRED NYC program that includes work readiness, Certified Nursing Assistant (CNA) classroom-based course instruction, and onsite clinical and professional training . The Case Manager will focus on trainees’ mental health, well-being, and self-management, providing services that support trainees’ needs through small groups and one-on-one sessions as needed. This full-time role requires flexibility in working mornings, evenings, and Saturdays at multiple sites, with hours, days, and locations varying based on seasonal changes. Key Responsibilities: • Design Trauma-Informed Workshops, • Create Trauma-Informed information sheets for case managers, • Plan, Conduct, and Deliver Trauma-Informed Workshops, • Distribute and collect pre-and post-Trauma-Informed surveys, • Conduct community outreach to increase workshop attendance, • Provide assistance to workshop attendees in need of social service support including mental health referrals, • Follow up on all referrals, • Document all activities, including workshop events and referrals, • Provide clinical support for staff to better assist trainees, • Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure trainee enrollment and retention, • Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency, • Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols, • Adherence to all CRED NYC contract regulations, • Perform other related duties as required Qualifications: • Master's in social work, from an accredited school preferred, • Trauma-Informed training and skills, preferred, • Minimum of 5 years of experience, • Experience working with youth and adults from underserved communities, • Ability to work flexible hours, including some evenings and weekends, and travel to various locations in Manhattan and the Bronx, • Bachelor’s Degree in Social Work required, • Experience with underserved, urban adults, • Passion for working with youth and young adults, • Familiarity with healthcare career trajectories, • Experience developing new roles or new initiatives, • Familiarity with research methods and program evaluation is a plus Specialized Skills and Competencies: • Excellent interpersonal, verbal, and written communication skills, • Demonstrated experience working with high-need/underserved high school students and young adults, • Self-directed with the ability to work independently, • Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals, • Ability to lead innovative and meaningful programming that resonates with trainees, • Strong organizational and computer skills, • Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management, • Flexibility and adaptability are essential, • Ability to manage multiple stakeholder relationships Physical Demands: • The role requires normal mental and visual attention, along with manual coordination., • Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow., • Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods., • Ability to lift and/or move up to 25 pounds., • Travel to all TNJH campuses and program sites is required. Compensation and Benefits: The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need. Our benefits package includes: • Medical, Dental, and Supplemental Vision plans, • 401(k) retirement plan, • Vacation, Holiday, and Sick leave, • Short Term Disability insurance, • Basic Life & Accidental Death Insurance, • Tuition Reimbursement, • Health Care, Commuter, and Dependent Care Flexible Spending Accounts, • Access to a portion of your paycheck before payday through our partnership with RAIN

Job Description Position: Case Manager - YSU Program/Department: Youth Stand United Reports to: Program Director Work Location: 1835 Sterling Place, Brooklyn, NY 11233 Hours: Full time 35 hours per week Monday - Friday Salary Range: $55,000 (Bachelors) - $61,000 (Masters) FLSA Status: Non-Exempt Brooklyn Community Service is one of Brooklyn's largest and first non-sectarian social service agencies. Serving more than 10,000 individuals annually, BCS provides a diverse broad range of services including prevention of foster care placement, Crisis Intervention, early childhood and after school education, vocation training, job placement, and clinical services to adults with physical and developmental disabilities with a history of mental illness. Youth Stand United (YSU) provides young people, ages 16 - 21, with a healing centered approach to obtaining Job Training, Career Guidance and High School Equivalency readiness. We offer asset driven strategies to resolve trauma and to sustain a young person's well-being in one to one sessions and an inclusive group setting. We encourage young people to dream. Services include classroom instruction, work readiness and vocation planning, internships and job placement, 21st century skill building and case management. Position Summary: The Case Manager will guide youth participants to make sound social and cognitive decisions with mindfulness; as well as improve their progress and overall life outcomes. The Case Manager will work with youth ages 16 - 21 to address their social, emotional and psychological needs and further develop their independent living skills. To achieve this, the Case Manager will focus on the development of a wholesome healthy living approach, catering to the needs of youth that is culturally sensitive. The approach encourages overall emotional wellbeing and goal attainment. Responsibilities: • Schedule and complete all intakes for incoming participants., • Conduct Mental Status Examinations utilizing the DSM V to translate presenting issues into diagnosis and intake interviews with incoming students. Coordinate the initial case conference on behalf of participant. Developing treatment plans to address the individual needs of participants within the scope of the program. Coordinate and make presentations at the weekly case management services for participants assigned to ensure comprehensive service delivery., • Task supervisor for part-time case manager (wellness/nutritionist specialist), peer advocate and SW interns., • Facilitate group workshops, provide crisis intervention, counseling and conflict resolution, • Accompany participant to mental health appointments, • Conduct home visits when necessary, • Assist participants with obtaining essential documents (e.g. SS card, ID, working papers etc.), • Meet with the program director weekly for clinical and administrative supervision. Report to program director any issues that are impacting participant’s program participation., • Outreach to parents and caretakers as a part of a comprehensive service delivery. Meet with parents, caretakers and other service providers when issues arise or as requested., • Provide monthly case management reports and quarterly date report to the program Director., • Communicate with participants on caseload for a minimum of 4 times per month. Document all meetings for the participant's record., • Ensure that all attendance and case management information are submitted and filed in participants' program records. Work with job development and academic staff in providing comprehensive service delivery., • Attend partnership and networking / tabling events that, • Other tasks as assigned Qualifications Required: • Bachelor’s Degree in Social Work, Human Services or related field, • Must have strong clinical and communication skills along with an understanding of working with the SED population, • Must have understanding of emotional and/or behavioral challenges as well as an understanding of mental health providers or programs, • Fingerprinting and criminal background checks required, • Good oral and written communication skills, • Experience in working with adolescents, • Excellent judgment and sensitivity to the needs of adolescents Qualifications Preferred: • Master’s degree in Human Services or Healthcare field preferred, • Bi-Lingual a plus

Job Description Title of Position: Case Manager Department: Transitional Housing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $25.98 per hour Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR

Job Description Title of Position: Case Manager Department: Transitional Housing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $25.98 per hour Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #IND #ZR

Job Description Title of Position: Case Manager Department: Transitional Housing Reports to: Social Service Supervisor FLSA Status: Non-Exempt Salary: $29.17/hr. Positions reporting to this position: None Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders. Responsibilities: • Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation., • Initiate referrals for necessary emergency services., • Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart., • Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart., • Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc., • Assist clients with transition to assigned residential unit and housekeeping items., • Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services., • Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals., • Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP., • Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals., • Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF)., • Maintain client data in the Uniform Client Chart., • Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times., • Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.)., • Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed., • Must track referrals and follow-up each client’s progress., • Assess job readiness of clients, utilizing Standardized Assessment tools., • Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing., • Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor., • Must work evenings, one Saturday each month, and holidays as scheduled., • Prepare all mandated reporting as required by supervisor, contract agency and funding agency., • Must conduct client unit inspections and review findings with the client and supervisor., • Must be able to ascend/descend stairs in the assigned building., • Commitment to Win’s mission, vision, and values., • Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience., • Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred., • Familiarity with entitlement systems and procedures preferred., • Experience with working with families and the issues of domestic violence and homelessness., • Experience with standardized assessment tools preferred., • Excellent organizational, written, and verbal communication skills preferred., • Ability to work effectively in a team environment., • Computer skills and knowledge of CARES a plus., • Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic., • Facilitating Change: Delivers high quality results consistently., • Managing Performance: Interacts respectfully with clients and co-workers., • Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences. Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. #ZR #IND

Job Description WHO IS CHI? Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success. WHAT DOES CHI OFFER? CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer: • Generous Paid time off, • Personal and Sick Days, • Health insurance and health reimbursement account, • Dental and vision plans, • Flexible spending account, • AFLAC supplemental insurance, • Dependent Care Spending Account, • Commuter Transit and Parking Account, • Working Advantage- Employee Perks, • 401(k) retirement plan, • Life insurance, • Employee Assistance Program The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices. Pay: $21.64 an hour- approx. $45,000 annually. FLSA: Non-exempt. Eligible for overtime. Schedule: Monday-Wednesday, Fridays 9am-5pm except Thursday 11am-7pm. Must work 4th Saturday of the month 9am-5pm. Schedule: Monday - Friday 3pm-11pm 1st Saturday of the Month Schedule: Monday 11am-7pm Tuesday-Friday 9am-5pm Must work 1st Saturday of every month. Location: Gowanus/Park Slope Brooklyn, NY JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS These duties are essential and specific to the successful implementation of this position. SERVICE AND CARE COORDINATION • Ensure residents receive appropriate quality services per organizational principles and program requirements., • In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services., • Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability., • For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed., • Develop and maintain a resource network for referrals as related to service needs of residents., • Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed., • Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents., • Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements., • Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs., • Document interactions and communications with and on behalf of residents in CARES and AWARDS., • Perform other duties as assigned by supervisor and Program Director. ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS Education and Experience: High School Diploma or GED required. Bachelor’s degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement. • Experience: Two years’ experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus., • Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus., • Computer skills: Basic competency in MS Word, Excel, Outlook and the internet, • Math Skills: Ability to formulate simple financial budgets., • Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.), • Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls., • Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents. DIVERSTY, EQUITY, AND INCLUSION Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. Community Housing Innovations is committed to diversity, equity, and inclusion. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment. Company DescriptionCommunity Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing. CHI believes quality, affordable housing provides a firm foundation for a prosperous life. CHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.Community Housing Innovations (CHI), founded in 1991, is a not-for-profit organization that serves Westchester, Long Island, Hudson Valley, and New York City. CHI’s mission is to provide housing and human services that support social and economic independence. CHI operates emergency shelters, transitional and supportive housing, permanent housing, homeownership, foreclosure prevention counseling, eviction prevention services, financial literacy and CHI realty, an independent brokerage that works to place homeless individuals and families into permanent housing.\r\n\r\nCHI believes quality, affordable housing provides a firm foundation for a prosperous life.\r\n\r\nCHI’s vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own and a job to support them.

Job Description POSITION: Home Study/Post-Release Services Case Manager REPORTS TO: Case Management Supervisor, Regional Supervisor CLASSIFICATION: Full Time STATUS: Exempt SALARY: 55,000-57,000 Position Summary: The “Home Study/Post Release Services” program (“HSPRS”), operated by Lutheran Immigration and Refugee Service (“LIRS”), provides supportive services to unaccompanied immigrant children after release from ORR custody. Reporting to LIRS’s Regional Supervisor and LSSNY’s Case Management/Personnel Supervisor, the HS/PRS Case Manager will conduct home studies, case management and supportive services to unaccompanied immigrant children once they are released to their sponsors in the New York metro area. Key Areas of Responsibility: · Conduct home visits and phone contacts with the dual purpose of assessing safety and suitability of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors. · Ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities. · Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation. · Submit detailed and thorough documentation in compliance with LIRS policies and procedures. · Apply social work best practices for thorough assessments of child’s progress and services provided. · Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement. · Participate in ongoing supervision. · Other duties as assigned. Education: · Bachelor’s Degree in Social Work, Psychology, or Sociology, or other social service field, with particular focus on child and adolescent development required Skills & Abilities: · FLUENCY IN SPANISH REQUIRED · At least 1 year of experience with child welfare programs required · Knowledge of community resources and ability to connect families to community services · Excellent clinical and crisis intervention skills · Excellent verbal and written communication skills · Critical assessment and analysis skills · Ability to manage time effectively, multi-task, determine priorities, and work independently · Ability to do home visits up to 70% · Knowledge of and experience working with refugee or immigrant children preferred · Cross-cultural or international experience preferred · Knowledgeable about ACS/OCFS regulations governing disciplinary actions a plus · Proficiency in Microsoft Office applications Special Position Requirements · Valid driver’s license required · Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years. · Hybrid remote/in office work DATE REVISED: 5/21/2024

Job Description JOB SUMMARY Under the general supervision of the Program Director/designee, functions as part of an interdisciplinary team assisting assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Attend care coordination meetings, collaborate with ICL in-reach staff and external care coordinators, assess consumer needs and discuss/advocate for needed services. Travels to/visits consumers' residences or apartments to provide counsel and assistance to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) · Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. · Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. · Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals. · Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. · Maintains a case-record for each resident/consumer and completes required forms. · Continually documents consumer treatment progress. · Reviews service plans and performs follow-up to determine quantity and quality service provided. · Accesses and records individual and community resource information and treatment plans manually or using a computer. · Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. · Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs and primary language. · Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed. · Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable. · Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals. · Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. · Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution. · Performs crisis assessment and nonverbal and verbal crisis intervention. Refers consumers to community resources and other organizations. · Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. · May have on-call responsibilities. · Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. · Completes incident reports in accordance with ICL policy. · Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure. · Plans, escorts, and/or arranges social or recreational activities for and with consumers. · Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. · Reviews the staff communications log and makes entries concerning essential elements of information designated by program management. · Executes emergency plans as outlined in the policy and procedure manual. Provides first aid kits to staff or consumers who are injured. · Assists in the orientation of new personnel when requested. · Complies with attendance and timekeeping rules. Reports reliably and regularly to work on an on-going basis. · Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities. · Complies with agency Infection Control policies. · Advocates on behalf of consumer with outside service providers and within ICL. · Assists resident/consumer in finding and getting into vocational training or other training opportunities ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES · Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences. · Ability to serve as a role model to residents/consumers. · Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards. · Ability to complete written forms and reports in an accurate and timely manner. · Ability to communicate effectively with staff, consumers/residents, families, and the public. · Ability to prepare accurate and timely documentation, reports and other written material as assigned. · Ability to secure the cooperation of and work effectively with others. · Ability to work independently and to conform to all applicable safety and accountability measures. · Social Perceptiveness-being aware of other’s reactions and understanding why they react the way they do Service Orientation-Actively looking for ways to help people. · Speaking-Talking to others to effectively convey information. · Active Listening-Listening to what other people are saying and asking questions as appropriate. · Problem Identification-Identifying the nature of problems QUALIFICATIONS AND EXPERIENCE Bachelor’s degree plus 2 years’ experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor’s degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW). Current valid NYS driver’s license required. #ICLCWCM

Job Description JOB SUMMARY: Under the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based rehabilitation and recovery services to assigned consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder. These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice. ESSENTIAL TASKS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed., • Provides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed, • Maintains up-to-date, accurate individual case records on each consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality of services provided. Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs, and primary language., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal. Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM’s and AOT’s., • Models appropriate behavior and provides rehabilitation and recovery services to consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Encourages consumers’ adherence to medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments., • Monitors medications and/or supervises individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures. Tracks annual physical examinations and encourages follow-up., • Provides substance abuse services and administer urinalysis and/or breathalyzer tests to consumers as directed., • Participates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members., • Executes emergency plans as outlined in the policy and procedure manual., • Comply with all applicable agency policies, including infection control policies., • May have on-call responsibilities. Bachelor's degree in a human services field* OR Associate’s Degree in a human services field* and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience OR High school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time human services work experience OR An equivalent combination of training and experience. 30 college credits may be substituted for 1 year of human services experience. *Human Services Fields: Anthropology, Art/Dance Therapy, Audiology, Chemical Dependence Administration, Child Development/Family Relations, Criminal Justice, Community Mental Health, Counseling/Guidance, Divinity/Religion/Theology, Education, Drama Therapy, Gerontology, Health Education, Health Administration, Music Therapy, Nursing/Medicine, Nutrition, Occupational Therapy, Pastoral Counseling, Physical Therapy, Psychology, Recreational Therapy, Rehabilitation Counseling, Social Work, Sociology, Special Education, , Speech Pathology, Vocational Counseling, Human services. Your degree must have been awarded by a regionally accredited college or university or one recognized by the NYS Education Department as following acceptable educational practices. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. CASE MANAGER TRAINEE Otherwise qualified candidates who lack the indicated number of years of experience may be offered employment as Case Manager Trainees at a reduced salary, until the experience requirements are met. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: • Committed to the active promotion of ICL values and goals., • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL., • Basic understanding of the causes and processes of mental illness and substance abuse disorder., • Ability to use sound judgment in identifying and solving problems and knowing when to seek assistance., • Ability to be aware of self and one’s impact on others, • Ability to learn, understand and comply with all regulations, policies and procedures., • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to engage in active listening, attending to what other people are saying and asking questions as appropriate, • Ability to identify the nature of problems and to participate effectively in solving problems., • Ability to report for work as scheduled on a consistent basis, • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description AFTERCARE BEHAVIORAL HEALTH SPECIALIST INTENSIVE CASE MANAGEMENT- Extended Aftercare QUEENS SUPERVISED RELEASE POSTED: 12/5/2025 Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts! ABOUT CJA The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 people arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. POSITION SUMMARY Reporting to the Clinical Supervisor, the Behavioral Health Specialist will provide hybrid office and community-based support for clients who met the eligibility criteria of high-risk and high needs and require a support team to meet with them where they are at regardless of their location in NYC. The Behavioral Health Specialist is an integral part of the Clinical Services Department with Queens Supervised Release, which strives to support clients in improving behavioral health, promotes recovery and rehabilitation, and provides the highest quality care and support in a responsive and effective manner to high-risk and high needs clients who can be served in the community by creating new opportunities for success. The ICM Extended aftercare pilot provided ongoing, voluntary case management, referrals and support services once the active Supervised Release Program matter is closed. PRIMARY RESPONSIBILITIES • Conduct community-based biopsychosocial assessments, addressing substance use, mental health, housing, medical, and legal needs throughout the five boroughs of New York City., • Provide individualized, evidence-based interventions (e.g., CBT, crisis intervention, emotion regulation) to support stabilization and recovery., • Develop and implement integrated treatment/action plans covering behavioral health, housing, employment, education, and recovery goals., • Maintain persistent engagement and observation to monitor client progress and adjust care plans as needed., • Utilize diverse outreach and motivation methods to reestablish and maintain client engagement., • Advocate for clients and coordinate with families, support networks, and external providers to promote treatment adherence and positive outcomes., • Connect clients to medical care, entitlements, vocational services, housing resources, and life skills training., • Facilitate individual and group sessions using CBT and other evidence-based models., • Deliver services in a strengths-based, trauma-informed, and culturally sensitive manner., • Document assessments and maintain accurate progress notes in compliance with best practices., • Use motivational interviewing and goal-based interventions to support behavioral change, recovery, and independent living., • Reinforce client self-efficacy by recognizing progress and encouraging continued positive change., • Guide clients through treatment plans and behavior change processes with consistent support and monitoring., • Facilitate access to medical care, entitlements, and integrated physical and mental health services., • Link clients to employment support, vocational training, life skills programs, and housing resources., • Coordinate with hospitals, shelters, and community partners to ensure continuity of care., • Assist with scheduling, documentation (e.g., 2010e forms), and accompany clients to appointments as needed., • Identify and address service gaps by leveraging partnerships across behavioral health, substance use, and housing systems., • Provide warm handoffs and joint visits to promote smooth transitions to longer-term services., • Ability to work intensively with clients using goal-based interventions to create behavioral changes., • Support the client's self-efficacy by reinforcing their power to make the changes that they want., • Guide client through the treatment plan and behavior change process; recognize/acknowledge the positive changes that are made and continue encouraging behavioral changes along the way., • Communicate respectfully and effectively with multidisciplinary teams and diverse client populations., • Participate in team meetings and case conferences to align goals and ensure coordinated, client-centered care., • Coordinate informed referrals and resource navigation in partnership with community organizations and multidisciplinary teams to ensure clients and their support networks access appropriate services and sustained care., • Collaborate with staff across diverse identities, experiences, and disciplines, fostering respect and inclusion to promote better client outcomes. REQUIRED QUALIFICATIONS • Bachelor's Degree required and minimum of two years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement., • Alternate Requirement: Candidates without a Bachelor's Degree must have 5 years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement plus a CASAC., • Experience in a multidisciplinary setting and field-based clinical work that includes knowledge or established relationships with Queens based community organizations and social services., • Strong commitment to social justice and CJA's mission and core values., • Certifications as CASAC, CASAC-T, or other SU or MH certifications preferred (i.e., certified professional counselor, certified alcohol, and drug counselor (ADC) or behavioral health certificate., • Individuals with lived experience in recovery from a mental health condition, substance use disorder, or both, or experience with homelessness or the NYC shelter system, or the criminal legal system, are encouraged to apply., • Ability to support the development and implementation of standard operating procedures; suggesting improvements or modifications as needed. Organization and Critical Thinking Skills • Highly organized with the ability to prioritize and balance multiple tasks and work effectively in a deadline-driven environment., • Must be able to work independently and carry out directives with minimal supervision., • Approaches daily work with a solution-driven attitude and a willingness to take a hands-on approach to resolving challenges., • Uses critical thinking, common sense, and creativity to find solutions and alternative options., • Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism., • Interacts with a confident and approachable demeanor, seeking to break down barriers to connecting with clients., • Clear and concise written communications designed to inform or instruct clients, partners and colleagues. Hours: M-W-F 9-5 and Tues/Thurs12-8 This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in person 5 days a week. • To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts., • Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations. LOCATION: QUEENS, NY SALARY: $74,489.64 • Internal applicants must be 1 year in their current role and in good standing (no disciplinary action within the last 90 days) in order to apply. CJA VALUES Each employee at CJA is guided by these values in our work: • Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention., • Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. Only those candidates being considered will be contacted. CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations. The New York City Criminal Justice Agency is an Equal Opportunity Employer CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing. CAMBA’s Evergreen Family Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe and drug-free facility. It provides comprehensive case management services to 51 families in a transitional residence program for homeless families. The five story facility has rooms for various sizes, common areas and provides on-site security and socials services to stabilize their conditions in order to successfully transition into permanent housing. Position: Case Manager Reports To: Case Manager Supervisor Location: 1144 Evergreen Avenue, Bronx, NY 10468 What The Case Manager Does: • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions/Standard Protocol & Procedures., • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services., • Review all documentation establishing clients' eligibility for program and make file copies., • Create and maintain client files., • Input client data and client progress information into CARES database., • Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments., • In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals., • Assist clients in attaining their goals by identifying and locating community resources for clients., • Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA., • Schedule appointments for clients with referral organizations., • Escort clients to appointments (i.e.-housing, entitlements, educational, medical, social service, etc.)., • Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf., • Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency., • Recommend and implement strategies to persuade clients to participate more fully in this process., • Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes., • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization., • Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc., • Provide all required information for weekly/monthly/quarterly/annual reports., • May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area)., • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability., • May complete Relocation Case Review (RCS) for referral for aftercare services., • May prepare marketing materials for the program., • May prescreen clients over the telephone for eligibility and may schedule intake appointments., • Bachelor's degree (e. g., B.A., B.S.W.) and/or equivalent experience., • Bi-lingual, English and Spanish. Compensation: $44,800-$48,925 annually When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR xhnwxFt9IT

Job Description Job Summary: The Case Manager is responsible for supporting the Program Social Workers in the provision and coordination of casework services for youth of the Runaway Homeless Youth program Job Responsibilities: • Provide casework services to residents of the shelter including referrals for entitlements, housing, and services, accompanying residents on appointments and fostering/facilitating relationships with other services providers to meet the needs of the residents of the program., • Maintain up-to-date case record documentation and reports including progress notes court reports, and all documentation required by city and state governing bodies., • Enter case information into DYCD’s PTS and other demographic Systems. Provide timely communication to DYCD, • Developing, updating, following up on service/treatment plans. Participate in staff meetings, multi-disciplinary meetings, and planning meetings, • Ensure the safety of all young adults on their caseload., • Ensure that all residents are in possession of necessary legal documents, i.e., birth certificate, Social security card, NY State ID medical insurance., • Foster/facilitate relationships with other service providers to meet the needs of the residents of the program., • Assist residents with Independent Living preparation, employment, and educational services which may also include travel training., • Facilitate Independent Living Skills Group workshops for residents., • Develop discharge plans and support networks for residents in the program., • Provide individual counseling in the facility., • Maintain daily communication with Residential Counselors and Program Administrator., • Other duties as assigned by supervisor Qualifications • Bachelor’s degree in human service-related field preferred., • Good writing skills., • Strong Computer knowledge required. No Work Environment: This position is based at one of our Drop-in Centers or Transitional Independent living facilities for Runaway/Homeless youth between the ages 14-24 Position Type/Expected Hours of Work: This Position is a 40hr work week. Travel (if required): Occasionally Physical Requirements: Must be able to pass Therapeutic Crisis Intervention (TCI), including the physical portion. Other Duties: • Act as a role model - guiding clients and facilitating appropriate behavior about daily living skills, self-care, personal interaction, social relationships, and constructive time management., • Maintain and promote a cooperative, harmonious, teamwork environment, interacting with clients and staff in a professional and courteous manner. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our House East location in New York City to enable the successful relocation of families to permanent housing. MINIMUM QUALIFICATIONS: • Bachelor’s degree is preferred, and at least an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required, • At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required, • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required, • Bilingual language ability is preferred, • Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family’s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS, • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless, • Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized, • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations, • Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals, • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement, • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services, • Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing, • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations, • Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies, • Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter, • Assist in transferring clients in and out of the program when required OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Union Hall location in Jamaica, Union Hall Street to enable the successful relocation of families to permanent housing. MINIMUM QUALIFICATIONS: • Bachelor’s degree is preferred, and at least an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required, • At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required, • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required, • Bilingual language ability is preferred, • Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family’s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS, • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless, • Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized, • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations, • Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals, • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement, • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services, • Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing, • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations, • Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies, • Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter, • Assist in transferring clients in and out of the program when required OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Job Description PRIMARY FUNCTION/PURPOSE: Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place. This role is responsible for working at our Park Overlook location in Webster Ave Bronx to enable the successful relocation of families to permanent housing. MINIMUM QUALIFICATIONS: • Bachelor’s degree is preferred, and at least an Associate’s degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services is required, • At least one (l) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services is required, • Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and/or family dynamics treatment experience is required, • Bilingual language ability is preferred, • Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES: • Utilizing the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES), complete family’s intake assessments, service plans/independent living plans, housing plans, next step conferences/transfers, incident reports, progress notes, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from the Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., • Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), ensure that all information is updated in the system and documented in a timely fashion as required by DHS, • Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services, thereby enhancing their transition to permanent housing while minimizing the length of time families are homeless, • Coordinate services to stabilize the family unit, deal with problems of substance abuse, or improve housekeeping, parenting, and financial management skills so the goal of permanent housing may be realized, • Assess and identify the clients' needs, formulate appropriate plans of service, monitor and document the progress of service plans, and document all significant interactions with/on behalf of clients to ensure the effective delivery of service to families while ensuring compliance with State, City, and Agency regulations, • Develop and maintain appropriate helping relationships with clients to assist them in making the most of their residency at the facility and facilitate their active involvement in the achievement of service goals, • Provide appropriate individual counseling and crisis intervention services to families to help stabilize and minimize the negative impact of the family's displacement, • Maintain familiarity with off-site and on-site program resources for homeless families and refer families to appropriate resources to ensure that they receive the most beneficial services, • Facilitate groups to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing, • Coordinate client services provided by other social services staff to ensure that families receive the necessary and appropriate services in a timely fashion and to ensure compliance with State, City, and Agency regulations, • Facilitate effective communication among staff, both within the Casework Unit and with other staff members; ensure the timely and accurate transfer of relevant information to administrative staff, such as client admission and/or discharge, and changes in public assistance cases, in order to ensure the smooth functioning of the family and compliance with regulatory agencies, • Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter, • Assist in transferring clients in and out of the program when required OTHER REQUIREMENTS (including Physical Demands): • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Job Description Transitional Services for New York, Inc., (TSINY) not-for profit, is a comprehensive, community-based mental health organization located in New York City. We provide a continuum of rehabilitative services to enrich the lives of those recovering from mental illness and facilitate their transition to increased levels of independence. Transitional Services for New York, Inc. envisions broadening its rehabilitative services and becoming a regional social service provider. Transitional Services for New York Staff will deliver effective programs with compassion, integrity, and professionalism. We expect all staff to put our clients’ needs first while respecting each other and ourselves as we provide hope to those who participate in our programs. TSINY is looking for Case Managers for our mental health Residential program, located in Jamaica (Queens County), NY. Salary: $47,320 annually, $26/hr., Full-Time Valid Driver License Required Position Summary The Case Manager coordinates and monitors the assessment, treatment planning and care coordination for each resident on their caseload. The Case Manager serves as an advocate and intermediary for and on behalf of residents’ rights. Case Management staff will work in partnership with our residents to establish goals, find appropriate supports and access independent community housing. Essential Functions • Assist residents in developing the skills, direction and motivation necessary to graduate to more independent housing settings., • Assist residents to develop life skills in the direction of maximum autonomy., • Assist residents to link up with community resources, such as employment, day programs, vocational rehabilitation services and health care services., • Insure that residents receive periodic medical and dental attention., • Maintain contact with: (1) TSINY Financial Specialist and follow up on related benefit matters, (2) all related treatment providers to insure integrated care between the residential program and other services., • Meet on a regular basis with interdisciplinary team for assessment and information on resident., • Facilitate skill development classes., • Develop person-centered Service Plans., • Work with counselors to monitor the implementation of Service Plan goals and evaluate progress., • Visit hospitalized clients., • Monitor medication., • Provide crisis management when required., • Be able to sit or stand as needed, with or without reasonable accommodation., • May require walking, primarily on a level surface, for short periods throughout the day, with or without reasonable accommodation., • Be able to reach above shoulder heights, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation., • Driver’s license required., • During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with, • Disaster Preparedness Plan. Bachelor’s degree or Associate’s degree plus one years' experience or High School diploma plus two years’ experience in mental health setting. The ideal candidate will: • be detail oriented., • be able to work independently and take initiative., • have the ability to multi-task and meet deadlines., • possess effective oral and written communication skills., • have the ability to interact effectively with all levels of employee, as well as external contacts., • be able to handle confidential and sensitive information., • be proficient with basic office equipment, such as telephones, copiers, fax machines, printers, PCs., • be able to work effectively using program management and other tools on a personal computer for long periods of time., • possess ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals., • be able to write routine reports and correspondence., • be able to define problems, collect data, establish facts, draw valid conclusions and evaluate alternative courses of action.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description Title: Senior Case Manager Location: TBD Pay Range: $30.21 per hour (effectively $55,000 per year) FLSA Classification: Full-time (35 hours), Non-exempt Role Summary: The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor. Primary Job Responsibilities/Duties: The Senior Case Manager will be responsible for, but not limited to: • Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution., • Accompany clients to housing viewings, HRA appointments, and facilitate check pickups from DHS or HRA., • Collaborate with the Housing Specialist to prepare and submit housing packets and applications., • Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements., • Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs., • Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks., • Deliver crisis intervention and emergency services as the need arises., • Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits., • Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations., • Maintain accurate and organized supervisory case notes, referrals, and associated documentation., • Tackle facility-related challenges diplomatically and facilitate conflict resolution., • Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis., • Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities., • Plan and execute community outreach initiatives and related activities., • Act as a liaison and representative for engagement with community organizations, as needed., • Review and assess initial intake and assessments for clients., • Manage a caseload of clients based on the census., • Review and approve work and dorm passes for clients., • Contribute actively to case conferencing and client review processes., • Provide ongoing case management and counseling, extending up to one year beyond client departure. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 5 pounds., • Must be able to travel to multiple NYC sites as needed., • Must be able to access and navigate each department at the organization’s facilities., • Ability to climb stairs. Work Environment / Schedule Requirements: • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service experience., • Associate degree in human services or related field with a minimum of 4 years of direct social service experience., • High School Diploma/General Equivalent Diploma with 8 or more years of direct social service experience., • Excellent understanding of the challenges faced by homeless and special needs populations., • Expertise in case work and case management methodologies., • Demonstrated commitment to the mission of NAICA, Inc., • Proven ability to collaborate effectively with diverse groups., • Strong organizational acumen, meticulous attention to detail, and operational efficiency., • Display of maturity, integrity, and sound judgment., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Job Description Job title: Case Manager Reports to: Director of Social Services FLSA Status: Non-Exempt (Hourly) / Full Time Date Issued: March 2021 POSITION SUMMARY: The Case Manager provides direct casework services to clients/residents. The essential functions of the job include, but are not limited to the duties listed in the job description. Employee may be required to carry out additional duties as assigned by Supervisor. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: 1. Arranges meetings with newly assigned clients to assess basic needs and develop a service plan., 2. Conducts a psychosocial assessment to determine the individual needs of the client., 3. Carries an assigned caseload of residents/clients., 4. Performs all concrete casework requirements and referrals., 5. Completes all required paperwork, case management notes, referral sheets, and statistical requirements on a timely basis., 6. Resolves client incident reports and complaint reports as required., 7. Participates in all required consumer hearings and discharges., 8. Tracks client progress, make periodic report of each case, and analyze results of service plans., 9. Develops and implements a treatment plan; tracks progress and evaluates outcomes., 10. Make referrals to the appropriate resources to address the individual needs of the residents; determine eligibility/entitlement for referrals or information., 11. Participates in weekly supervision meetings for case and administrative consultation., 12. Handles emergencies as they arise; arranging for medical care or other services., 13. Attends agency or professional group seminars for on-going development., 14. Attends staff meetings as requested., 15. Employee may be required to carry out additional duties as assigned by Supervisor ADDITIONAL JOB FUNCTIONS: 1. Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., 2. Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. 1. Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., 2. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., 3. Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., 4. Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., 5. Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., 6. Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., 7. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., 8. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., 9. Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., 10. Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. A. Minimum Required Education & Experience: • Bachelor’s Degree in Social work or related field, • Certification in First Aid, CPR B. Preferred Education & Experience: • 2 years related experience., • Previous work experience with homeless population, MICA, or Veterans community C. Computer Skills: • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.) D. Language skills: • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees., • Bilingual is preferred GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS: A. GENERAL WORKING HOURS: • Generally, this position is Monday through Friday. Rotating Weekends coverage may be required. B. WORKING FROM HOME: • Most essential functions of this job cannot be completed working from home. C. TRAVEL: • May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed. D. PHYSICAL REQUIREMENTS: 1. The physical activity for the Case Manager is: a. Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. b. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. c. Kneeling: Bending legs at knee to come to a rest on knee or knees. d. Crouching: Bending the body downward and forward by bending leg and spine. e. Reaching. Extending hand(s) and arm(s) in any direction. f. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. g. Standing: Remaining upright on the feet, particularly for sustained periods of time. h. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. i. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. j. Grasping: Applying pressure to an object with the fingers and palm. k. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. l. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. m. Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment. 2. Physical requirements for the Case Manager: • Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally. 3. The visual acuity requirements for the Case Manager (including color, depth perception and field vision). • Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work. 4. The Case Manager will be subject to the following conditions in this position: • The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE Employee Signature Date Supervisor’s Signature Date