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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Barista
    Barista
    2 months ago
    Full-time
    Montclair

    Overview: Roast’d Coffee is on a mission to craft more than just great coffee—we’re here to build community, one cup at a time. We’re looking for an enthusiastic and service-driven Barista to join our team and help bring our vision to life. As a Barista at Roast’d, you’ll be the face of our shop, delivering quality beverages and warm hospitality while maintaining the high standards our customers expect. What You'll Do: • Prepare and serve a wide range of espresso drinks, pour overs, teas, and coffee-based beverages according to Roast’d recipes and quality standards., • Maintain expert knowledge of our menu, beans, and brewing techniques to guide customers through their coffee experience., • Operate the point-of-sale (POS) system efficiently, handling transactions and maintaining accuracy with cash and card sales., • Uphold the cleanliness and organization of the bar, café floor, equipment, and customer areas throughout your shift., • Deliver friendly, attentive service by greeting customers, taking orders, and answering any questions about our products., • Support team members during peak periods to ensure smooth operations and timely service., • Restock inventory and supplies as needed and notify management of low stock or equipment issues., • A passion for coffee and a curiosity to keep learning., • Prior barista or food service experience is a plus, but not required—we’re happy to train the right person., • Strong communication skills and a natural ability to make people feel welcome., • Ability to stay organized, multitask, and maintain a positive attitude in a fast-paced environment., • Reliability, punctuality, and a strong sense of responsibility as a team player.

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  • Shift Leader
    Shift Leader
    2 months ago
    $20–$24 hourly
    Full-time
    Manhattan, New York

    We are looking for passionate, talented Shift Leaders to join our team. We’re on an exciting journey, growing fast and sharing authentic, fresh, and nutritious Middle Eastern flavors. Your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! Responsibilities: • Lead daily operations, ensuring efficient team performance, guest service standards, and adherence to food quality and safety guidelines., • Guide team members to perform tasks efficiently and follow company standards., • Ensure the team provides delicious and safe food every day., • Provide excellent guest service, resolve concerns, and ensure a positive dining experience., • Manage inventory during shifts to ensure proper stock levels and minimize waste., • Assist in training new employees, ensuring they are prepared for their roles., • Manage operational tasks such as opening and closing procedures, cash handling, and ensuring store cleanliness. Requirements: • Minimum of one year of experience leading a team in a fast-casual environment., • New York/ServSafe Food Manager Certification., • Strong leadership and communication skills., • Ability to work in a fast-paced environment and handle multiple tasks., • Passion for guest service and team development., • Able to work nights, weekends, holidays, and variable schedules based on business needs., • Physical ability to lift at least 50 pounds regularly and perform extensive walking for 8-10 hours a day. Benefits: • Competitive pay and a bonus plan to recognize your impact., • Medical, dental, and vision insurance., • Commuter benefits., • Sick Pay., • Paid time off., • Employee discounts and free meals., • Growth opportunities through internal development. You’ll find more than a job here — you’ll find a community that values you, supports your goals, and celebrates your success. Apply today to lead a team and create a positive customer experience. We look forward to welcoming you to the team! We are proud to be an Equal Opportunity Employer and do not discriminate on any protected status. Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status

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  • Team Member
    Team Member
    2 months ago
    Full-time
    Manhattan, New York

    We are looking for Crew Members to join our Dunkin' team! Crew Members are responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Benefits: Flexible scheduling to meet your needs Paid on the job training provided Growth potential we promote from within Free meals and employee discounts Medical benefits and 401k with employer match Employee referral program up to $100 cash Summary: Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests needs and give them a reason to come back. Responsibilities Include: Team Environment Work well and interacts with others respectfully Respond positively to coaching and feedback Communicate with team members Able to learn and execute multiple tasks Operational Excellence Provide guest service Resolve guest issues Follow Brand standards, recipes and systems Follow safety, food safety and sanitation guidelines; comply with all applicable laws Maintain clean and neat work environment Profitability Execute restaurant standards and marketing initiatives Handle POS transactions and payments with accuracy Prepare and deliver all products according to Brand standards Skills/Qualifications Fluent in English Basic computer skills Capable of counting money and making change Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus Understands and exceeds guest expectations, needs and requirements Develops and maintains guest relationships Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Results Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence Develops and maintains relationships with team Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 2020 Coastal Franchising, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Company Introduction Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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