28 Best Information Technology Jobs in Red Bank, NJ (November 2024)

Managed Services Proactive Managed Services Responsiveness: - Excellent client engagement skills to handle all actions or remediations - Identifying customer needs and overseeing service delivery within the business - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently - Proactive to anticipating client issues across all disciplines - Preemptively handling and protecting client’s technology platforms against any issues that may occur - Ensure that critical technology platforms are protected on a 24/7 basis - Ultimately, proactive managed services should include some combination of periodic audits, maintaining OS levels, patching, and firmware levels - Providing constant consultation and recommendations based on trend analysis to clients about their environments via structured reporting Leadership & Direction: Lead and manage all IT functions, including infrastructure, applications, and user support. Technical Support: Troubleshoot and resolve technical issues related to applications, systems, and networks. - Maintain high-performing service support functions, including an IT Service Desk, - Level 2/3 Network Engineering Services, System engineering Services, Collaboration Services, Desktop - ** Onboarding**: Oversee the setup process for new hires, including logins, passwords, email accounts, and hardware configuration. - Policy Development: Develop and implement IT policies and procedures to maintain a secure and efficient IT environment. - Training: Train staff on basic IT practices to promote self-sufficiency. - Collaboration : Work with the Management team and other departments to ensure that Cybersecurity and IT initiatives align with business goals. - Client Service: Provide exceptional customer service to all clients. Act as a client-facing escalation point for service delivery and engineering issues Qualifications (Knowledge, Skills, and Abilities): - Level 2/3 Systems Engineer Experience - Managed Services Experience in a leadership role - Ability to understand and apply knowledge of network concepts, techniques, and principles - Knowledge of computing and networking hardware and peripheral equipment - Knowledge and understanding of physical and virtualized networks - Ability to troubleshoot computer systems and equipment problems - A+ Certification or equivalent work experience. - Ability to install, configure, and troubleshoot Microsoft Servers, networks, and related hardware and software - Ability to learn and support new systems and applications - Ability to interact tactfully and courteously with outside vendors and to establish and maintain effective working relationships Qualifications & Requirements - Bachelor’s degree in information technology or related field (preferred) - Strategic thinker around managed services - Excellent Leadership skills and strong teamwork skills - Excellent at structure and possess strong organizational skills - Expert knowledge of ITIL disciplines (Certification Preferred) - Excellent written and verbal communication skills - Experienced service management professional - A passion for service improvement which align to business objectives - Excellent client-facing/customer-service skills - Service management or support in medium and/or large-scale and diverse environments of incident management, escalation procedures and related disciplines - Able to work under pressure and meet deadlines - Able to demonstrate a high degree of flexibility including shift and out of hours work - Able to manage sensitive and sometimes confidential information - Able to manage, prioritize tasks and time efficiently

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