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Job DescriptionAre you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you. In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers. From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy. Who You Are You are a motivated specialist who enjoys working in a high-energy environment while assisting BHG employees with any technical issues. You provide support and customer service on company-supported computer applications and services. You are a multi-tasker who has experience with ticketing systems and other modern software. What You’ll Do • Provide desktop support for end-user issues, including but not limited to setting up new users, installing/troubleshooting software applications, configuring printers, and hardware failures., • Installing and configuring new PC hardware and software., • Utilize a ticketing system to prioritize and work through end-user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution., • Create, maintain, and deploy computer images to streamline OS installation., • Provide administration for computer, email, and user accounts to include account creation, password resets and unlocks, • Document standards, best practices, and policies and contribute to IT FAQs and Knowledge Base., • Responsible for maintaining inventory system for all IT-related equipment, • Assist with regular patch management ensuring all client workstations are up-to-date and receiving the necessary patches in a timely manner., • Image and setup new laptops and involvement in the onboarding process, • Determines and implements solutions to specific laptop issues, • Coordinates and installs workstation hardware and software (firmware, patches, upgrades, and enhancements), • Confers with end-users on workstation hardware and software issues involving installation, training, and problem resolution, • Participate in crucial technological department projects and perform problem diagnosis of network and desktop environment, • Participates in the analysis and explanation of network problems associated with specific workstation problems, • Documents and maintains technical support and physical asset records, • Provide after-hours on-call support as scheduled, • Develops and submits process improvement ideas and communicates to appropriate team, • Educates end-users on the use of technology, • Other duties as assigned by supervisor. What You’ll Need, • Bachelor's Degree preferred or another related field, or work experience accepted in lieu of a degree., • ITIL Foundations Certification preferred, • CompTIA A+, Network+, or Security+ certifications preferred, • Understanding of TCP/IP, DHCP, and DNS., • Experience with Active Directory; creating user accounts, resetting passwords, group memberships, etc., • Experience supporting Office 365 products., • Experience using a help desk ticketing system for tracking support tickets., • Experience with patch management tools., • Experience with Windows imaging tools., • Proficient in macOS and Windows., • Experience with single sign-on solutions, mobile device management (MDM), • Excellent troubleshooting, problem-solving, and time management skills., • Able and willing to learn new processes., • Ability to work well within a team., • Excellent interpersonal, written, and oral communication, documentation, and collaborative skills.

Job Description IT Support Analyst Location: Syracuse, NY (Firestone Dr Facility) Pay Range: $27–$33 per hour Schedule: Monday–Friday | 8:00am–4:30pm Company: River Valley Holdings Help Support a Growing, Multi-Site IT Environment River Valley Holdings is expanding, and we’re looking for an adaptable, service-focused IT Support Analyst to support end-users across multiple facilities in Syracuse. If you enjoy problem solving, supporting people, and improving systems, this role gives you the opportunity to make a meaningful impact in a fast-paced, growing organization. You’ll work hands-on with a mix of desktop support, server and network administration, Microsoft environments, and end-user engagement. This role is full-time, on-site and requires travel between our Syracuse-based locations. The IT Support Analyst reports to the Director of IT. What You’ll Do As the IT Support Analyst, you’ll help keep our technology running smoothly by: Supporting End-Users • Provide first-level support and troubleshoot devices, software, and access issues, • Configure workstations, software deployments, user accounts, and access permissions, • Train and assist users at all experience levels with patience and clarity Managing Desktop & System Administration • Install, configure, and update desktop applications, operating systems, and Microsoft tools, • Manage Windows updates, Exchange administration, file shares, and access controls, • Assist with documentation, ticketing systems, and ongoing improvement of support processes Contributing to Network & Server Reliability • Support both physical and virtual server environments including maintenance and backup processes, • Assist with Active Directory administration and Group Policy changes, • Troubleshoot wired and wireless network issues and support access point management Strengthening Cybersecurity & Compliance • Support and reinforce security standards, updates, and systems hardening, • Create and maintain clear technical documentation and troubleshooting workflows, • Participate in on-call support rotation as needed Why You’ll Love Working With Us • Hands-on variety — no day is the same, • Growing environment with room to advance, • Strong teamwork culture with leadership that supports learning and development, • Ability to make a direct impact on system reliability, adoption, and user experience What We’re Looking For • Experience providing IT support for end-users in a business environment, • Knowledge of Active Directory, Group Policies, Microsoft 365/Exchange, networking basics (TCP/IP, DNS, DHCP), and workstation configuration, • Strong troubleshooting skills with the ability to research, diagnose, and resolve issues independently, • Excellent communication skills and ability to explain technical concepts to nontechnical users, • Positive attitude, resourcefulness, professionalism, and customer-focused mindset, • Ability to stand, move equipment, and occasionally lift up to 50 lbs, • Valid driver’s license with ability to travel between Syracuse sites Benefits • Full health, dental, and life insurance, • Short- & long-term disability coverage, • Vacation and personal paid time off, • 401(k) with company match, • Employee Purchase Program, • Employee Assistance Program, • Opportunities for career growth across a multi-site organization About Us River Valley Holdings is a family-owned food distribution company headquartered in Syracuse, NY. Our companies — River Valley Foods, Cavallaro Foods, and Garden Spot Foods — distribute specialty dry and frozen grocery items throughout the northeastern United States. We take pride in being a growing organization with a strong culture, supportive leadership, and a commitment to our employees. River Valley Holdings is an Equal Opportunity Employer (EOE).