Trabajos it helpdesk support en New York, New York - Page 2Crear alertas

Job Description Job Description Incident Tech Overview “Incident Technician” is a tier 2 support role that receives escalations from the global service desk. An Incident Technician primarily troubleshoots and diagnoses software issues for internally developed, 3rd party, and market data applications, including firmware or OS drivers that enable desktop hardware functionality. They will also perform troubleshooting on desktop hardware and mobile devices. Additionally, Incident Technicians are a vital part of the Incident management workflow and proactively identify and communicate trends and significant problems cross-functionally. Incident Technicians are also responsible for contributing to the creation and maintenance of knowledge base articles that serve as a valuable resource for training the global service desk agents, enabling them to troubleshoot problems and resolve issues independently. All IT Incidents and Service Requests must be recorded and managed in the global ticketing system and executed in compliance with the PPM. Key Responsibilities • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up – Morgan Stanley laptop or personal laptop + virtual machine., • Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all Incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc Coverage We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description We value the time and privacy of every candidate who applies. To make sure real people don't get lost in the process, we use a structured hiring process that helps qualified applicants receive the attention they deserve. This includes several steps, with an in-person, skill-based interview as the final stage. Job Title: IT Support/Helpdesk Leader Location: New York, NY, US (Hybrid) Note: No third-party candidates please. Overview Were looking for an IT Support/Helpdesk Manager to lead and shape a Service Desk in a 24/7 environment. This role manages a local team, oversees Tier 1 and Tier 2 support, and drives improvements that make the user experience faster, smoother, and more reliable. Key Responsibilities • Lead and mentor the support team; manage scheduling, coverage, and daily workflow., • Oversee end-user support for desktops, laptops, mobile devices, applications, and connectivity., • Reduce escalations and improve first-call resolution by refining processes and training., • Review recurring issues, spot trends, and recommend practical fixes., • Keep support documentation and knowledge base materials updated., • Track service metrics and communicate performance to IT leadership., • Partner with other IT teams on projects, equipment updates, and system rollouts., • 6+ years of end-user support experience, with at least 3 years in a supervisory role., • Strong background in Windows environments, Microsoft Office, and general hardware/software support., • Proven ability to improve workflows, shorten resolution times, and strengthen user experience., • Strong communication and leadership skills; comfortable guiding a team in a fast-paced environment., • Experience in time-sensitive industries (legal or financial) is a plus., • Someone who likes solving problems and improving processes, not just maintaining the status quo., • A steady, approachable leader who lifts team performance., • Someone who understands urgency and can communicate clearly with non-technical users.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Perimeterwatch We are an Astoria, Queens based IT & Cyber Security solutions provider looking for an ambitious IT professional with a minimum of 3 years of experience as a network/systems engineer. WE ARE NOT a placement company or a staffing agency. The candidate we are searching for now will be looking to join a growing, team first environment that helps take their employees' IT careers to the next level. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. They also will be working on a daily basis in the following main categories and should have experience in each: - Project management- Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) • Virtualization- Storage & Backup- Networks (Routing & Switching)- Server infrastructure, • Supporting end users in a Windows environment. Preferred Skills: (ideal but not required) A foundation of or working knowledge in all the below will make the ideal candidate. - Configuration and management of various Security Technologies (UTM Firewalls/Anti-Malware/MFA/VPN/DLP et.al) • Introductory SIEM usage and analysis, • Analyze & Process data from multiple threat intelligence tools, • Configuration/administration of VMware and or Hyper-V- Configuration/administration of Active Directory, • Configuration/administration of Microsoft Exchange/Office 365, • Configuration/administration of backup systems, • Configuration/administration of Cisco routers and switches, • Working knowledge in network security technologies (Firewalls, anti-virus, etc.), • Knowledge of networking monitoring tools and protocols, • Support of desktops and desktop applications- Implementation and administration of WSUS Although specific certifications are not required, they are a big plus. Including:, • MCSE or MCITP certification, • VMware certification of any kind, • Cisco certifications (CCNA or higher)- Checkpoint, Cisco, Palo Alto or Fortinet Security Certifications About Perimeterwatch Technologies We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. Perimeterwatch, is a Managed Security Services Provider (MSSP) that specializes in security auditing, security infrastructure design and deployment services, and ongoing management and support of our clients' infrastructure. Furthermore, out of its Data Center Perimeterwatch provides access to its cloud based security services including zero day breach detection, web application firewalls, DDoS defense and enterprise security of cloud based service provider environments (AWS, Azure and Google). We are looking for ambitious IT Professionals who are seeking a career path in Cyber Security and Cloud Architecture. The right candidate should be a great communicator with excellent interpersonal, organizational, and documentation skills. Upon completion of training the selected candidates will work directly with the following: - Cyber Security (Next Gen Firewalls/UTM, Endpoint Protection et.al) - Breach Detection and Intrusion Prevention - Anti-Malware and Ransomware - Virtualization (Citrix, VDI. VMware & Hyper-V) - Storage Area Networks and backup solutions (SANS) - Complex networks (Routing & Switching) - Server infrastructure Company DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionWe are looking for a skilled Desktop Support Technician to join our team in Uniondale, New York. In this role, you will collaborate with the Desktop Services team to ensure the seamless setup, deployment, and maintenance of laptops, as well as provide technical assistance to resolve user issues. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and connectivity problems while maintaining documentation for processes and procedures. Responsibilities: • Prepare and image new and existing laptops using standard imaging tools., • Develop clear and comprehensive documentation for both new and established procedures., • Configure workstations and cubicles for new employees and contractors., • Address helpdesk tickets related to hardware, software, operating systems, and user accounts., • Provide support for end-user software, connectivity issues, and general IT services., • Maintain the security and integrity of enterprise data on client computers and during data transfers., • Oversee and manage printers, scanners, and other peripheral devices., • Administer user accounts, permissions, and storage allocations in line with privacy and security standards., • Diagnose and resolve workstation hardware and software issues, escalating complex incidents as needed., • Implement and recommend updates, patches, and reconfigurations for software and hardware systems.• A degree in computer science or a related field, or at least 2 years of experience in desktop support or helpdesk roles., • Certification in Microsoft Operating Systems or Networking is preferred., • Proficiency in PC systems (Windows 7/10/11) and Mac environments., • Familiarity with Office 365, Active Directory, web browsers, and other system software standards., • Demonstrated expertise in troubleshooting both software and hardware issues., • Experience in documenting configurations and maintaining procedural information., • Solid understanding of data privacy regulations and industry best practices., • Strong customer service skills paired with analytical and problem-solving abilities.