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Job Description R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers and consumers. The Repair Specialist will be responsible for executing the repair and restoration of jewelry items. This role requires a keen eye for detail, extensive knowledge of various repair techniques, and the ability to work with precious metals and gemstones. The ideal candidate will have a strong background in jewelry repair, exceptional problem-solving skills, and a dedication to maintaining the highest standards of quality. Prioritizing customer service support is essential to help customers understand the process of their repairs and aftercare. Responsibilities: • Responsible for the operation of processing all repairs ensuring the quality of the repair work meets R2Net standards, the accuracy of the customers’ requests, and the timely completion of the work performed. Document condition photos as needed., • Responsible for investigating repair orders with issues, expediting late orders and rush requests from the customer service team, and providing follow-up communication., • Responsible for the processing of returns including the evaluation of the merchandise for quality and adherence to the terms of the return policy., • Responsible for communicating all reoccurring product quality issues to management and proposes corrective action to improve quality standards. responding promptly to all customer service requests., • Responsible for systematic movement of repair orders from QC R & R receiving location to inspector workstation., • Maintain accurate records of quality control activities and inspection results., • Support QC operations for processing new orders as needed., • 3+ years of experience in jewelry repair and production preferred., • Graduate Gemologist degree preferred., • Extensive knowledge and understanding of jewelry repair techniques, tools and materials., • Proficient in working with precious metals and gemstones., • Strong attention to detail and excellent hand-eye coordination., • Exceptional problem-solving skills and the ability to work under tight deadlines., • Capable of working independently as well as part of a team., • Excellent communication skills. At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: • Paid time off, • Medical, Dental, Vision and Prescription Insurance, • 401(k) Retirement Plan with company match, • Flexible spending account, • Health savings account, • Tuition Reimbursement, • Employee discount, • Parental leave, • Life insurance Base pay is $30 - $32 hourly. Final pay rate shall be determined and is based on experience and qualifications. At this time, R2NET will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Overview David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif. The David Yurman 57th Street team is looking for a Brand Ambassador to share the company's mission to clients, delivering a superior customer service experience. They will achieve a high volume of personal sales through clientele development and product knowledge. This is a commission-eligible role. The David Yurman Brand Ambassador will be accountable for the following key deliverables: Responsibilities Sales and Service • Deliver individual sales budget by maximizing all selling opportunities, • Create a positive and rewarding client experience, that is warm and hospitable in all customer interactions, • Provide exceptional customer service by ensuring that the customer takes priority at all times, • Fully support and align with all key business initiatives and new product launches, • Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market. Clientele Development • Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities, • Utilize the available marketing tools to engage current and new business and drive sales, • Embrace and utilize technology to enhance customer experience Operations • Assist with inventory control and keep shrink levels below target, • Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times, • Maintain an up to date knowledge of all product categories, • Ensure adherence to company retail operating and security procedures, • Partner with support team in the repair process and follow up on customer communication Teamwork • Be aware of the impact of behavior on others, • Provide help and advice to colleagues to achieve goals, • Demonstrate a flexible approach, responding positively to any reasonable request Qualifications • Previous retail or luxury retail sales or relevant clientele focused experience, • Proven track record in achieving sales results, • Exceptional clientele, customer relationship building skills, • Demonstrate strong verbal and written communication skills, • Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook., • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)., • Flexibility to work non-traditional hours, including days, nights, weekends and holidays. The expected base salary for this role is $22.00 - $27.00/hour, plus commission. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more.

Location: In-Person (NYC) Compensation: $75,000.00 - $95,000.00 (commensurate with experience) About Us We are a leading secondary market dealer of high-end luxury watches, specializing in Patek Philippe, Audemars Piguet, Richard Mille, and Rolex. Our goal is to be the #1 most trusted and competitive luxury watch marketplace, catering to high-net-worth collectors and serious buyers. Our merchandise also encompasses fine jewelry and Hermes handbags. Wrist Aficionado's three boutiques are located in New York City, Miami Beach, and Beverly Hills. Our websites are and . What You’ll Do • Oversee the complete service, repair, and quality assurance of luxury timepieces in a service environment with high standards, requiring technical excellence, precision, and continuous improvement., • Perform complete mechanical watch service and repair in accordance with established technical standards., • Diagnose functional, aesthetic, and performance-related issues and execute regulated adjustments, and perform final timing., • Ensure all components, gaskets, assemblies, and final casing meet specification prior to delivery., • Conduct, document, and validate all required testing., • Complete service documentation., • Perform final quality control checks when required., • Collaborate with Wrist Aficionado's executive leadership to support efficient workflow and shared quality objectives., • Communicate proactively regarding technical concerns, delays, or quality risks., • Responsibly use equipment and tools; maintain a clean, organized, and professional workshop environment. What You Bring to the Table • Formal training in watchmaking., • A minimum of 3 years of experience servicing luxury mechanical watches to high standards., • Excellent communication skills, • Detail-oriented

TSC PRODUCTION COORDINATOR ABOUT THE BRAND Temple St. Clair founded her namesake company in 1986 in Florence, Italy, thus beginning her collaboration with the world's finest goldsmiths. Nearly four decades later, and now headquartered in New York, Temple St. Clair is recognized as one of America’s pre-eminent independent jewelry brands with a collection of timeless, recognizable designs that span fine jewelry, high jewelry and haute couture. The brand can be found in the world’s finest luxury retailers as well as on its digital flagship, templestclair.com. In the Summer of 2023, the brand will open its first New York retail flagship in downtown Manhattan. In 2017, Temple St. Clair joined Louis Comfort Tiffany and Alexander Calder as the third American jewelry designer whose work is represented in the permanent collection of the Museum of Decorative Arts at the Louvre in Paris. ABOUT THE ROLE TSC is looking for a Production Coordinator to join its growing team. This position will report to the Director of Production and will play a key role in the production and quality control of TSC jewelry. Additionally, you will assist the Director of Production in managing jewelry repairs and the Production & Product Development teams generally in bi-annual inventories and other ad hoc projects, as necessary. This is an exciting opportunity for someone who loves jewelry and attention to detail. KEY RESPONSIBILITIES Production · Assist Stone Procurement & PD Coordinator on filling job bags o Filling of gemstones and findings o Double count of Production job bags to ensure accuracy. · Assist Director of Production in organizing weekly shipments to manufacturers. o International and domestic shipping. · Assist Director of Production in receiving finished goods both physically and systemically in Navision. o Unpack all incoming shipments and prepare for QC process. o Tag and bag finished product for filing into the safe. Quality Control · Ensure all incoming finished product meets/exceeds TSC Quality Control standards. · With Director of Production, conduct full QC against checklist for all finished product arriving from manufacturers. · Ensure all RTV’s undergo a bathing and scrutinize each piece to ensure it meets TSC QC standards before releasing for sale. Inventory Management · Proficient and diligent use of Microsoft Navision to ensure accuracy in all inventory entries. · Participate in bi-annual physical inventory for all raw materials. Repairs · Manage entire repair cycle (incoming and outgoing), modification requests, design alterations. · Partner with Director of Production for price quotes. Work with design, PD, sales to facilitate requested changes and to obtain information necessary for resolution of client issues. · Meet weekly with logistics team to provide updates on all outstanding repairs. · Evaluate issues, solve client concerns and troubleshoot in an efficient and courteous manner. EXPERIENCE, SKILLS & REQUIREMENTS · 2+ years of prior work experience required. Jewelry production and fine jewelry experience preferred. · Gemstone and Diamond experience. · Knowledge of Microsoft Navision preferred but not required. · Strong attention to detail needed. · Strong communication skills required. Salary $60,000

Job Description Job Overview: We are looking for a proactive and organized Returns and Repairs Coordinator to join our team at a leading diamond jewelry company. The ideal candidate will be responsible for managing returns, overseeing the repair process, and ensuring smooth communication between the company, customers, and external contractors. This person will play a key role in maintaining customer satisfaction by ensuring that all repairs and returns are handled efficiently and professionally. Key Responsibilities: • Return Processing: Identify and process returns in our internal order management system. Ensure that all returned items are logged accurately and promptly., • Internal Quality Control: Coordinate with the internal Quality Control (QC) team to ensure all returned items are inspected and meet company standards before proceeding with any repairs or refurbishments., • Refurbishment Management: Oversee the refurbishment process for returned products that require restoration. Ensure the items are refurbished to company standards and then added back to stock inventory once completed., • Customer Communication: Assist customers directly throughout the repair process, notifying them when their jewelry repair is complete and ready for delivery. Ensure customers are fully informed at each stage of the process and that repairs are completed promptly., • Repair Documentation: Advise customers on all incoming jewelry repairs, documenting key data including item descriptions, conditions, features, and any specific repair needs. Ensure this information is accurately recorded for future reference., • External Contractor Coordination: Work closely with external contractors who handle specialized repairs. Communicate repair needs clearly and follow up on the status of external repairs to ensure timely and quality completion., • Timely Processing: Ensure all incoming repairs and returns are processed accurately and efficiently, with a focus on timely turnaround and maintaining high-quality standards., • Previous experience in returns management, customer service, or a related role, within the wholesale jewelry industry., • Strong organizational skills and the ability to manage multiple tasks and projects simultaneously., • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and external contractors., • Attention to detail and a commitment to maintaining accurate records., • $21.63 to $26.44 per hour depending on experience, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long Term Disability, • Training & Development

Location: In-Person (NYC) Compensation: $65,000.00 plus (commensurate with experience) Experience Level: Junior (2-4 years of experience in a logistics role) About Us We are a leading secondary market dealer of high-end luxury watches, specializing in Patek Philippe, Audemars Piguet, Richard Mille, and Rolex. Our goal is to be the #1 most trusted and competitive luxury watch marketplace, catering to high-net-worth collectors and serious buyers. Our merchandise also encompasses fine jewelry and Hermes handbags. Wrist Aficionado's three boutiques are located in New York City, Miami Beach, and Beverly Hills. Our websites are and . What You’ll Do • Independently create all of Wrist Aficionado's shipping labels (for external shipments to clients and for internal shipments to our boutiques). Purchase shipping insurance according to the value of the shipment. Shipping labels are primarily created through FedEx, Ferrari Express, Malca-Amit, and USPS., • Carefully prepare and pack all shipments that are sent from Wrist Aficionado's boutique in New York City, ensuring that all packaging meets our brand standards. Record outgoing shipments in Slack., • Manage and monitor Slack channels to track sold and returned items, ensuring records are accurate and up to date., • Handle Hermes handbag operations across all three boutiques: inspect condition, photograph, and list products on Jewels Aficionado's website., • As needed: accept and process new inventory, confirming item details and updating internal systems., • As needed: coordinate and facilitate watch repairs, communicating with repair vendors and tracking service timelines. What You Bring to the Table • 2-4 years of experience in logistics in a luxury retail setting (especially for a retailer who sells timepieces and/or fine jewelry), • Bachelor's degree, • Proficient in Microsoft Office, • Excellent communication skills, • Detail-oriented, • Preferred: knowledge of luxury watches, fine jewelry, and/or Hermes handbags

About TraxNYC TraxNYC is one of New York City’s leading custom jewelry houses, serving global clientele with premium gold, diamond, and luxury timepiece designs. Our brand thrives on precision, creativity, and execution at the highest level — and we’re now seeking a driven, versatile professional to help us elevate our customer experience and internal operations. The Role We’re hiring a Customer Service & Operations Specialist — someone who does far more than just answer phones. You’ll act as the bridge between our clients, sales team, and production departments, ensuring every customer interaction reflects the excellence our brand is known for. This role is ideal for someone who is: • Career-focused, not clock-focused., • Solution-oriented, not excuse-oriented. Key Responsibilities • Handle all client communications (calls, emails, reviews) with precision, calm, and clarity., • Support high-end sales clients with order updates, logistics, and after-sales service., • Collaborate directly with the Sales Manager and team leads to strengthen processes., • Track and follow up on production and repair timelines with accuracy and urgency., • Identify recurring client issues and propose operational improvements., • Assist with CRM management, documentation, and cross-department coordination., • 1+ years of jewelry or luxury industry experience (required for top consideration)., • Strong communication and written skills, with a professional, composed presence., • Highly organized and adaptable — able to pivot quickly and manage multiple tasks., • Team player mindset with the humility to learn and the confidence to lead when needed., • Tech literate — able to learn CRM systems, Google Workspace, and Monday.com., • $20–$25/hr depending on experience and contribution., • Paid Time Off + Employee Jewelry Discounts + Bonus for Good Reviews., • Real growth opportunities into Sales Operations, Executive Assistant, or Customer Experience Management roles., • You’re looking to “just answer calls.”, • You avoid accountability or shy away from fast-paced environments., • Take pride in your communication, presentation, and follow-through., • Want to build a career in the jewelry or luxury service industry. New York, NY 10036 Job Type: Full-time Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits:

TraxNYC is looking for a highly organized and detail-oriented Jewelry Repair Coordinator to join our team in the heart of Manhattan’s Diamond District. This is an excellent opportunity to work hands-on in the luxury jewelry industry, overseeing the repair and restoration of high-end gold and diamond pieces for clients worldwide — including celebrities, athletes, and collectors. This is a hands-on, in-person role ideal for someone who thrives in a fast-paced, precision-driven environment. You’ll play a central role in managing the full lifecycle of jewelry repairs — from intake and evaluation to coordination with bench jewelers and final quality control. Strong organizational skills are essential — you’ll be trusted with high-value merchandise, strict timelines, and direct communication with customers regarding their most meaningful pieces. You don’t need to be a master bench jeweler — but you do need a strong understanding of jewelry components, attention to detail, and the ability to manage multiple repair jobs at once while maintaining accuracy. As a Jewelry Repair Coordinator, you’ll help ensure every repair meets TraxNYC’s quality standards — from simple resizing and polishing to complex stone replacements and restoration work. Key Responsibilities: • Oversee intake and documentation of all jewelry repair items, • Evaluate condition of pieces and clearly outline scope of repair work, • Create and manage repair tickets with detailed notes and timelines, • Communicate repair estimates and turnaround times with customers, • Coordinate daily with setters, polishers, bench jewelers, and outside vendors, • Track and prioritize repair jobs to meet promised deadlines, • Inspect completed repairs for quality control before customer pickup or shipment, • Source replacement stones (diamonds and gemstones) when required, • Ensure proper handling, storage, and security of high-value repair items, • Manage resizing, prong rebuilding, stone tightening, clasp repair, polishing, rhodium plating, and restoration projects, • Handle warranty repairs and post-sale service requests, • Maintain organized digital records of all repair orders and updates, • Resolve customer concerns related to repairs with professionalism and urgency, • Track patterns to support workflow improvements within the repair department, • Track costs and profits of return processes to ensure repairs are profitable What We’re Looking For: • Experience in jewelry repair coordination, jewelry sales, or a bench jewelry environment preferred, • Strong understanding of common jewelry repair processes (sizing, prong tightening, stone setting, polishing, plating), • Highly organized, detail-oriented, and reliable, • Comfortable handling high-value diamond and gold merchandise, • Strong communication skills and ability to manage multiple projects at once, • Punctual and dependable with a professional attitude, • Knowledge of the Diamond District is a plus, • Experience using Monday.com is preferred, but not required, • Legal authorization to work in the U.S. and valid photo ID required Compensation & Schedule: Pay: $20.00 – $26.00 per hour (based on experience) Subject to increase over time based on performance Schedule: Full-time, Monday – Friday Standard shift: 10:00 AM – 6:00 PM (8 hours) Occasional weekend availability may be required Location: In-person, New York, NY 10036 (Diamond District) Perks & Benefits: • Paid time off, • Employee discount, • Opportunity to work directly with high-end diamond and custom jewelry, • Hands-on experience in repair and restoration of luxury pieces, • Work with a fast-growing, respected brand in the Diamond District, • Clear room for advancement into production management or operations roles If you’re looking for a serious opportunity in the luxury jewelry world — and you’re ready to take ownership of a critical department that protects the integrity and quality of every piece we sell — we want to hear from you. At TraxNYC, every detail matters. Check out our social media below Instagram: TikTok: YouTube: Facebook: Twitter/X: Job Type: Full-time Pay: $20.00 - $26.00 per hour Expected hours: 40 – 50 per week Benefits: Employee discount Paid time off Ability to Commute: New York, NY 10036 (Required) Work Location: In person

Position Overview The Operations Associate plays a critical role in supporting the day-to-day operational functions of Marina B, a luxury fine jewelry brand. This position is responsible for coordinating all incoming and outgoing shipments, managing repairs with domestic and international vendors, and ensuring operational processes are executed efficiently and accurately. This role supports wholesale and retail store operations across all omni-channel functions, ensuring seamless coordination between channels. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Operations & Logistics • Coordinate and process all incoming and outgoing shipments, both domestic and international, • Ensure shipments are prepared, documented, and dispatched in a timely manner, • Track packages and maintain accurate shipping records, • Coordinate with couriers and vendors to resolve delivery issues or delays, • Handle high jewelry and high-value merchandise with the utmost care, discretion, and attention to security protocols Repairs Management • Oversee all jewelry repairs and service requests with local Midtown vendors and international partners, • Prepare, document, and track repair shipments, • Maintain detailed repair logs and provide status updates as needed, • Ensure timely completion and secure return of repaired high-value items Administrative & Billing Support • Check company mailbox daily and distribute correspondence as appropriate, • Upload vendor invoices and bills to the billing portal accurately and promptly, • Reconcile and verify shipping invoices (FedEx, UPS, DHL) against shipment records prior to payment approval and portal submission, • Maintain organized records of invoices, shipping documentation, and repair reports, • Manage petty cash, including tracking expenses, maintaining records, and submitting petty cash reports for reconciliation, • Conduct weekly inventory checks of office and kitchen supplies, maintaining appropriate stock levels and placing orders as needed, • Maintain organization of operational supplies and materials, • Support the operations team with special projects as needed, • Ensure adherence to company procedures, security protocols, and luxury brand standards Show & Event Preparation • Prepare and organize jewelry, fixtures, and tools for trunk shows, exhibitions, and events, • Ensure all materials are complete, properly packed, presentation-ready, and handled with appropriate security measures, • Coordinate logistics for shipping and receiving show materials, • Assist with post-event inventory reconciliation and secure returns Qualifications • 1–3 years of operations, logistics, or administrative experience, preferably within a luxury retail, fine jewelry, or fashion environment, • Experience handling high-value merchandise with discretion and care, • Strong organizational skills and exceptional attention to detail, • Ability to manage multiple tasks and meet deadlines, • Excellent communication and problem-solving skills, • Proficiency in Microsoft Office; experience with shipping systems and billing portals preferred

Job Description Watch Technician Specialist Overview: London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions. From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands. We are seeking a highly motivated and detail-oriented individual to join our Watch Service Center as a Watch Technician Specialist for our Manhasset, NY location. This is a full-time, career-track opportunity designed for someone who takes pride in precision work and is eager to build a long-term future in fine watchmaking. No prior watchmaking experience is required. We provide extensive in-house training to develop the technical skills, craftsmanship standards, and discipline necessary to succeed and meet high-level horological standards. Responsibilities: • Follow standardized operating procedures (SOPs) within a structured sequential production line, • Repair broken, damaged, or worn parts on timepieces, • Perform diagnostics and troubleshoot mechanical movements during a repair and assembly stage, • Apply structured problem-solving and abstract thinking to identify root causes of assembly inconsistencies and resolve independently, • Perform visual and technical inspections at each stage of assembly to ensure compliance with quality and functionality, • Handle all components with extreme care, maintaining cleanliness and preventing contamination in a controlled environment, • Perform dial installation, hand setting, and casing-up of movements following strict manufacturer specifications, • Ensure precise alignment of hands and date jump accuracy, • Execute casing operations including correct seating of movement, dial and hands, • Assist in maintaining tools, equipment, and workbench organization according to Shop standards, • Request necessary parts, tools, and consumables in accordance with established procedures, • Meet defined production and quality targets Qualifications/Experience: • Technical aptitude, exceptional attention to detail and precision, • Patience and focus for repetitive, high-accuracy tasks in a structured environment, • Ability to work under magnification for extended periods, • Strong manual dexterity and fine motor skills, • Team oriented mindset with strong communication skills, • Desire to develop a career in watchmaking Job Type: • Full-time Salary: • $28.00 - $35.00 per hour Benefits: • 401(k) with employer matching, • Dental insurance, • Employee assistance program, • Employee discount, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance Shift: • Monday – Friday, • Weekend availability We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws. Company DescriptionLondon Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions. From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.\r\nFrom its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

Job Description Job Overview: We are seeking a proactive and detail-oriented Jewelry Account Executive to join our dynamic team at a leading bridal and fashion jewelry company. This role is client-facing, and the Account Executive will be responsible for all the day to day operations on their assigned jewelry accounts, which include some of the most well known names in the jewelry industry. The role will involve managing client orders, ensuring seamless communication between clients and production teams, managing jewelry repair and custom orders, and coordinating the shipment and return of products. The ideal candidate will have strong customer service skills, attention to detail, an ambition to grow, and the ability to thrive in a fast-paced environment. Key Responsibilities: • Order Review: Review client orders for accuracy, identifying any deficiencies or discrepancies. Resolve issues related to addresses or order details to ensure smooth processing., • Order Management: Receive all orders from the factory and ensure they are accurately entered into the work order entry system. Prepare all necessary documentation for production and shipment., • Stone and Setting Coordination: Match the required center stones with semi-mounts when needed, and coordinate with local contractors for setting the stones. Ensure the setting process is completed with attention to detail and quality., • Quality Control: Receive completed products from contractors after the setting process, work with our internal Quality Control (QC) team to ensure all items meet both company and customer standards before shipment., • Order Prioritization: Closely track and prioritize all customer orders, ensuring timely processing and delivery based on client needs and business priorities., • Client Relationship Management: Develop and maintain strong relationships with clients through regular communication, proactively resolving any issues that arise. Communicate with clients via visits, phone calls, emails, and video conferences as needed. Provide personalized service to build long-lasting partnerships., • Shipping Coordination: Coordinate the shipping process for key accounts, ensuring that products are delivered on time and meet client expectations., • Proven experience in an account management, customer service, or sales coordination role. Jewelry experience is strongly preferred, but fashion or other product experience is also welcome., • Strong attention to detail and excellent organizational skills., • Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams., • Ability to build and maintain strong client relationships and deliver exceptional service., • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

Job Description R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers. The Production Lead – Jewelry is responsible for overseeing team members and workflow within the jewelry department, including assembly, cast cleaning, and other metalsmithing processes. This role supports the efficient and timely completion of work while collaborating closely with factory leadership to coordinate efforts across departments and align with overall production goals. The position focuses on managing the department’s daily and weekly operational needs, including work order management to optimize on-time completion, providing technical guidance on the production floor, supporting quality standards, facilitating clear communication, and coaching team members. In addition, the Production Lead represents the jewelry team within the broader factory environment, serving as a key point of contact between Assigning, QA, and Production teams for jewelry-related matters, and supporting broader R2Net initiatives. Responsibilities: • Follow and track job orders with jewelers to ensure we are meeting production lead times, and prioritizing effectively, • Answer any questions jewelry team members may have to ensure the work is completed in a timely manner, • Move, jobs, communicate deadlines, and take action as needed to ensure work is completed, • Support the department team members on individual jobs to overcome technical hurdles and concerns., • Assist and guide jewelers through all jewelry related jobs, addressing surface preparation, techniques for assembly, tool conditioning, and finish optimization., • Bridge communication between Assigning, QA and production team members when there are problems, questions or feedback, • Document job status, root causes, and escalate critical concerns., • Troubleshoot metalsmithing-specific job order issues, maintain a knowledge base of best practices, defects, and solutions, • Advocate for jewelry staffing, tools, training, and procedures., • Lead and mentor jewelers, including onboarding new team members, identifying skills gaps and coordinating targeted training., • Support broader R2Net initiatives and communication, • Communicate clearly and consistently to the jewelry team, sharing updates, activities and other broader communications, • Communicate clearly and consistently with the rest of the factory around updates, concerns or questions coming from the jewelry department, • Help department team members navigate broader R2Net requirements, events, training, and Workday., • Define cast cleaning, assembly specifications and inspection criteria; monitor quality metrics and drive improvements., • Documentation and traceability- Use data metrics (throughput, defects, rework, finish quality) and communicate progress to leadership. Requirements • 5+ years on the jewelry bench as a production jeweler, • Need to have deep knowledge of jewelry cast cleaning, assembly (soldering/ laser welding) and repair techniques, • 1+ year in a related role with leadership/mentorship experience preferred., • Strong problem-solving, communication, and documentation skills, anticipate bottlenecks, • Track record of excellent performance – quality, communication and attendance, • Basic computer skills including comfort with word, email, excel, and slack, and the ability to use them every day and support team members, • Hands-on problem solving, proactively identifying solutions, takes action and prevents issues from escalating., • Translate business needs to action items for the polishing team At R2Net - James Allen & Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: • Paid Time Off, • Medical, Dental, Vision and Prescription Insurance, • 401(k) Retirement Plan with Company Match, • Flexible Spending Account | Health Savings Account, • Tuition Reimbursement, • Employee Discount, • Parental Leave, • Life Insurance Base salary: $65,000 - $72,000. Final pay rate shall be determined and is based on experience and qualifications At this time, R2Net will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Job Description R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers and consumers. The Reverse Logistics Manager is responsible for overseeing all return-related operations, including customer returns, vendor returns, repairs, RTVs (return-to-vendor), and inventory reintegration. This role partners closely with the Fulfillment, Quality Control, Logistics, Supply Chain, Finance, and Customer Care teams to ensure returned merchandise is processed efficiently, accurately, and in alignment with company standards. You will drive process improvements, maintain inventory integrity, and ensure high-value merchandise—such as diamonds and fine jewelry—is handled with strict controls and visibility throughout the reverse supply chain. This is a hands‑on leadership role within a developing function, responsible for strengthening systems, building scalable processes, and enhancing operational controls in accordance with sound business practices and ethical compliance standards. The ideal candidate will drive operational excellence through workflow optimization, team development, analytics, and cross-department collaboration while establishing structure, accountability, and transparency across reverse logistics operations. Responsibilities: • Develop and formalize reverse logistics processes to create consistency, accountability, and scalability within the operation., • Evaluate current workflows and implement system and process improvements to increase visibility, accuracy, and turnaround time, • Establish and maintain strong internal controls to ensure compliance with company policies, audit standards, and ethical handling of high-value merchandise., • Oversee intake, and system reconciliation of returned inventory, ensuring accurate documentation and traceability., • Partner closely with Quality Control to standardize inspection protocols, • Manage and strengthen relationships with third-party repair centers, ensuring clear service-level expectations, tracking, quality standards, cost controls, and timely return of repaired merchandise., • Oversee repair workflows, including outbound shipments to repair partners, status tracking, reconciliation upon return, and proper system updates., • Strengthen vendor return (RTC) procedures, including documentation, claims management, credit reconciliation, and performance monitoring., • Identify process gaps and discrepancies. Implement corrective actions to mitigate operational and compliance exposure., • Lead and support various ad-hoc projects focused on streamlining workflows, improving system utilization, and driving operational efficiency across reverse logistics and adjacent departments., • Develop reporting and KPIs to monitor return cycle times, repair turnaround, financial impact, and overall performance., • Collaborate cross-functionally to address root causes of returns and support broader operational improvements., • Lead, coach, and develop the reverse logistics team to promote accountability, process discipline, and continuous improvement. Skills and Abilities • Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, data tracking, reporting)., • Proficiency with Microsoft Office tools including Excel and PowerPoint., • Experience in fulfillment, supply chain, or reverse logistics operations., • Strong analytical and problem‑solving skills with ability to review operational data., • Strong organizational skills and attention to detail., • Ability to manage multiple operational priorities in a fast‑paced environment., • Strong communication skills and ability to collaborate across departments., • Demonstrated initiative and ownership in improving operational processes., • Bachelor’s degree in Supply Chain, Business, Operations Management, Engineering, or related field; Master’s preferred., • Minimum 7+ years of supply chain experience, including leadership or strategic responsibility., • Strong expertise in procurement, planning, sourcing, vendor negotiation, and logistics., • Proficiency with ERP/MRP systems (SAP, Oracle, NetSuite, etc.)., • Experience with Lean, Six Sigma, process improvement, or continuous improvement methodologies., • Excellent analytical, communication, and leadership skills., • Ability to thrive in a fastpaced, dynamic environment and manage multiple priorities., • Experience working with international suppliers is a plus. At R2Net - James Allen & Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: • Paid Time Off, • Medical, Dental, Vision and Prescription Insurance, • 401(k) Retirement Plan with Company Match, • Flexible Spending Account | Health Savings Account, • Tuition Reimbursement, • Employee Discount, • Parental Leave, • Life Insurance Annual base pay: $90,000 - $110,000 Final pay rate shall be determined and is based on experience and qualifications At this time, R2Net will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Job Description Repair Coordinator Overview: London Jewelers is a premier jewelry business, family owned and operated for over 90 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a Repair Coordinator to join our location in the Americana Manhasset. Responsibilities: • Serves as primary liaison between customers, sales associates and repair team., • Processes customer watch repairs on Rolex, Patek Philippe and Panerai watches; works with vendors regarding repair issues., • Communicates instructions for servicing and enters information into the POS system; evaluates items condition and clearly identifies necessary repairs., • Maintains organized inventory repair reports and reviews repair tickets for correct invoicing Qualifications/Experience: • Strong customer service and computer skills., • Knowledge of watches Job Type: • Full-time Salary: Benefits: • 401(k) with employer matching, • Dental insurance, • Employee assistance program, • Employee discount, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Vision insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws. Company DescriptionLondon Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions. From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.\r\nFrom its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. Jewelry Repair Polisher The Tiffany & Co. The polisher possesses a deep knowledge of jewelry materials including gemstone identification and sensitivity.

Jewelers at Helzberg Diamonds are responsible for providing high-quality jewelry repair services to clients of designated stores in a timely fashion to support store sales and the five-star shopping experience. Advanced knowledge of jeweler's tools, machinery and equipment required along with advanc

Job DescriptionThe Jewelry QC and Controller is responsible for ensuring that all jewelry products meet established quality standards before distribution. This role involves inspecting finished pieces for craftsmanship, accuracy, durability, and compliance with company and industry standards. The inspector plays a critical role in maintaining brand reputation and customer satisfaction. Key Responsibilities • Inspect finished jewelry pieces (rings, necklaces, bracelets, earrings, etc.) for defects, damage, or inconsistencies, • Verify accuracy of materials, gemstones, settings, weights, sizes, and engravings against specifications and order details, • Ensure gemstones are securely set and free from chips, cracks, or visible flaws, • Check metal confirm purity, finish quality, polish, plating, and overall craftsmanship, • Maintain detailed inspection records and quality reports, • Collaborate with production, design, and repair teams to resolve quality concerns, • Ensure compliance with company quality standards and safety requirements, • Handle jewelry with care to prevent damage or loss during inspection Required Qualifications • High school diploma or equivalent (Jewelry certification or gemology training is a plus), • Proven experience in jewelry inspection, quality control, or jewelry manufacturing, • Strong knowledge of jewelry materials, gemstones, settings, and finishes, • Excellent attention to detail and strong visual inspection skills, • Ability to use basic inspection tools (loupe, calipers, scales), • Ability to stand or sit for extended periods and handle delicate items, • Strong organizational and documentation skills, • Strong knowledge on using computer and Microsoft office.Preferred Qualifications, • Experience working with precious metals (gold, silver, platinum), • Familiarity with diamond grading and gemstone evaluation, • Prior experience in luxury or fine jewelry quality control Key Skills & Competencies • Precision and attention to detail, • Strong observational and analytical skills, • Time management and ability to meet inspection deadlines, • Clear communication and teamwork, • Integrity and commitment to quality standards Work Environment • Manufacturing facility, workshop, or quality control lab, • Handling high-value and delicate jewelry items, • Adherence to security and safety protocols

Job Description R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers. The Production Manager – Special Production is responsible for overseeing workflow, quality, and daily operations across R2Net’s High Value, Custom, and Customer Repair manufacturing lines. This role leads a team of skilled benchworkers and one Team Lead to ensure the timely and efficient delivery of complex, high-touch orders while maintaining the highest standards of craftsmanship, quality, and service. This position drives productivity, provides technical leadership, and supports continuous improvement initiatives to enhance both daily performance and long-term operational effectiveness. The role is hands-on and requires an experienced jeweler who can troubleshoot complex bench issues while also leading people, managing workflow, and implementing process improvements. Responsibilities: Team Leadership & Development • Lead, coach, and develop a team of benchworkers and a Team Lead working on High Value, Custom, and Customer Repair orders., • Create an environment focused on skill development, productivity, accountability, and craftsmanship excellence, working with training and quality control to ensure alignment across departments., • Provide daily guidance, performance feedback, and mentoring to support employee growth., • Manage day-to-day operations to ensure all special production orders (high value, custom, repairs) are processed according to standards and delivered on time., • Work with Lead to allocate work efficiently to benchworkers based on skills, priority, complexity and goals., • Ensure adherence to established production processes and quality standards., • Collaborate closely with the QC team to monitor craftsmanship quality and respond to issues affecting lead times., • Troubleshoot complex benchwork, setting, finishing, and repair challenges—providing hands-on support when needed., • Identify systemic quality issues and implement holistic, long-term solutions in conjunction with other departments, • Partner with leadership and cross‑functional teams to test, refine, and implement process changes that enhance speed, quality, and consistency., • Use KPIs to understand performance gaps and drive operational improvements., • Ensure all team members understand and meet expectations for quality, speed, and production standards., • Work with the training function to identify skill gaps and support targeted training initiatives., • Monitor inventory of tools, consumables, and equipment within the workshop., • Manage ordering and tracking of raw materials such as solder, wire, findings, and components., • Promote a safe and healthy work environment by enforcing safety protocols and ensuring OSHA compliance., • Conduct regular safety checks and ensure proper maintenance of equipment. Requirements • 5+ years of experience in jewelry manufacturing with a minimum of 3+ years in a management role., • Candidates must have a deep understanding of jewelry production spaces and techniques., • Ideal candidate is experienced in a range of production, including experience in high value production, • Accomplished jeweler with strong hands-on skills in polishing, benchwork, and stone setting., • Experience leading or mentoring skilled artisans, craftsmen, or jewelers., • Strong communication skills; bilingual in English and Spanish preferred (verbal and ideally written)., • High emotional intelligence and ability to foster a positive team environment., • Strong organizational skills with attention to detail in communication and documentation., • Proactive manager who can identify needs, propose solutions, and drive training and development., • Sense of urgency, respect, and professionalism., • Strong critical thinking and problem‑solving skills. At R2Net - James Allen & Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: • Paid Time Off, • Medical, Dental, Vision and Prescription Insurance, • 401(k) Retirement Plan with Company Match, • Flexible Spending Account | Health Savings Account, • Tuition Reimbursement, • Employee Discount, • Parental Leave, • Life Insurance Annual base pay: $80,000-$105,000. Final pay rate shall be determined and is based on experience and qualifications At this time, R2Net will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1

Job Description We’re looking for a professional, highly organized, and career-focused individual to join our team at TraxNYC, one of New York City’s most established custom jewelry brands located in the heart of the Diamond District. This is a full-time, in-person role suited for someone who understands the standards of luxury service, is comfortable navigating high expectations, and thrives on delivering calm, efficient solutions in a fast-paced environment. Check out our Team & Workspace here: As a Luxury Jewelry Customer Service Specialist, you’ll be responsible for supporting our clients at every stage of their journey — from answering inquiries and tracking orders to managing feedback and protecting client satisfaction. You’ll work closely with our sales team to convert inbound interest into revenue opportunities and flag qualified leads. You’ll also play a key role in maintaining our online reputation, responding to reviews, and helping to resolve any client concerns with professionalism and urgency. Just as important: you’ll be expected to proactively communicate recurring issues, client trends, or operational bottlenecks to direct managers so that we can continuously improve how we serve customers. We’re looking for someone who doesn’t just react, but observes, reports, and helps us move forward. Key Responsibilities: • Respond to customer inquiries via phone and email with clarity, professionalism, and urgency, • Provide accurate updates on orders, custom production timelines, and shipping, • Manage return and repair requests from intake to resolution, • Collaborate with the sales team to pass along leads and client opportunities, • Monitor and respond to online reviews and customer feedback, • Proactively reach out to dissatisfied clients to resolve issues before they escalate, • Identify client concerns or recurring issues and report them directly to management, • Keep accurate internal records using CRM platforms and project tracking tools, • Prior customer service experience is required, preferably in luxury, jewelry, fashion, or hospitality, • Highly organized and reliable, with strong multitasking and follow-through, • Polished written and verbal communication skills, • Professional demeanor with the ability to remain composed under pressure, • Comfortable working closely with sales and production teams, • Able to observe patterns, recognize recurring issues, and raise them to supervisors, • Familiarity with CRM tools and monday.com is a plus (not required), • Pay: $18.00 – $25.00 per hour (based on experience), • Subject to growth based on performance, • Schedule:, • Full-time, Monday – Friday, • Occasional weekend availability may be required, • Paid time off, • Employee discount on fine jewelry, • Growth opportunities into sales support, logistics, or client experience leadership, • Work with a fast-moving, focused team and gain deep exposure to luxury jewelry operations Check out our social media below Instagram: TikTok: YouTube: Facebook: Twitter/X: Job Type: Part-time Pay: $18.00 - $25.00 per hour Expected hours: 24 – 50 per week Benefits: • Paid time off Ability to Commute: • New York, NY 10036 (Preferred) Work Location: In person Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.About Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.

Job DescriptionJob description Frank Darling is a fast-growing, female-founded fine jewelry brand making custom engagement rings (and everything that comes after) more accessible than ever. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and beyond for our design-led approach, sustainability, and modern take on bridal. Are you a client-experience pro who knows how to make people feel genuinely cared for? Do you thrive on thoughtful problem-solving, clear communication, and turning “oh no” moments into “wow, thank you” ones? Do diamonds make your heart beat just a little faster? We’re growing quickly and looking for a sharp, detail-oriented Client Care Specialist to join our team of fine-jewelry obsessives. This is a client-facing role focused on supporting customers through the post-production phase—handling questions, resolving issues, and ensuring every ring’s story ends on a high note. Key Duties and Responsibilities: * Verify addresses and schedule ship dates for completed rings * Coordinate ship dates with the distribution team * Proactively contact customers with order updates * Prep rings for pickup * Schedule repair, resize, and pick up appointments * Coordinate repairs across various teams * Assist with online chat inquiries in a timely manner * Provide order updates through chat, phone, and email * Process resize and repair orders Requirements and Experience: * A people person who thrives on creating an excellent customer experience. * 2+ years of experience in client services * Luxury retail/fine jewelry experience is a huge plus. * Computer-savvy and phone experience is a must. * A bachelor’s degree is preferred, but not required, for the right candidate. * Ability to multitask and desire to work with a small, tight-knit team. * High level of empathy and desire to make every client feel special. * A self-starter who goes above and beyond for their clients. * Strong written communication skills * Ability to problem solve and think critically on your feet Job Details: * Full-time on-site role located in Tribeca, NYC * Office hours are 9 AM to 5 PM or 10AM to 6 PM * Available schedules: Thu-Mon * Salary: 50K-55K Benefits: * Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. * Insurance. Medical and dental insurance kicks in on the first day of your first full month! * 401k. Optional 401k program. * Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge * Performance-Based Bonuses. Monthly bonus programs tied to procurement efficiency and cost savings * Disability and Life Insurance. 100% employer-paid. * Pre-Tax Commuter Benefits. * Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

Job DescriptionJob Description Frank Darling, is a rapidly growing female-founded fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category. Are you a customer experience pro with the ability to personalize every client interaction and a deep knowledge of jewelry design and manufacturing techniques? Do you thrive off of creating a positive environment for every customer? Love love love diamonds? We’re looking for an amazing Lifetime Care Jewelry Specialist to join our ever-growing team of fine jewelry enthusiasts! This is a client-facing role responsible for working cross-functionally with our quality, sales, client care, and production teams to help facilitate remakes while maintaining a five-star customer experience. Key Duties and Responsibilities: * Work one-on-one with clients throughout the ring remake process, acting as a liaison between production, sales, design, gemology, and CAD teams. * Meet clients to pick up their finished rings and discuss insurance and ring care * Guide clients through complicated repairs with compassion, ensuring their concerns are understood and addressed. * Meet with clients to intake rings for resizing or repair, providing clear expectations and next steps. * Partner with the design and sales teams to suggest design updates that preserve the client’s vision while enhancing durability and longevity. * Conduct quality assessments (QA) of physical rings to determine the best path forward. * Collaborate with the production team to ensure all changes, fixes, and design updates are completed before shipping. * Manage insurance claims from Jewelers Mutual and BriteCo, working closely with clients to redesign and remake their rings. * Recommend thoughtful design modifications to help resolve remake challenges. * Act as the escalation contact for production issues that impact design or gemstones—such as chipped stones, poorly designed settings, or mismatched side stones. * Suggest alternative diamonds when the originally selected stone is unavailable. Requirements and Experience: * A people person who thrives on creating an excellent customer experience. * 2+ years of experience in client services * Hands-on bench jewelry and/or fine jewelry design experience * Computer-savvy and phone experience is a must. * A bachelor’s degree is preferred, but not required, for the right candidate. * Ability to multitask and desire to work with a small, tight-knit team. * High-level of empathy and desire to make every client feel special. * A self-starter who goes above and beyond for their clients. * Responsive through all communication channels with the team and clients * Highly empathetic with a high emotional intelligence Job Details: * Full-time on-site role located in Tribeca, NYC * Office hours are 10 AM to 6 PM * Available schedules: Thursday - Monday * Salary: $55K - $65K Benefits: * Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. * Insurance. Medical and dental insurance kicks in on the first day of your first full month! * 401k. Optional 401k program. * Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge * Performance-Based Bonuses. Monthly bonus programs tied to procurement efficiency and cost savings * Disability and Life Insurance. 100% employer-paid. * Pre-Tax Commuter Benefits. * Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

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