JOB TODAY logo

Knowledge management jobs in Indianapolis, IndianaCreate job alerts

  • General Manager
    General Manager
    2 days ago
    Full-time
    Nora / Far Northside, Indianapolis

    At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. The General Manager is responsible for overseeing the daily execution of the Swig brand, ensuring that our food, service, and store operations meet the highest standards. This role involves managing and training staff, maintaining a clean and efficient environment, and ensuring customer satisfaction in every aspect of our operations. The General Manager is expected to lead by example and be the go-to person for all customer service matters. How You'll Make an Impact: • Oversee the execution of the Swig brand on a daily basis, ensuring that all procedures, policies, and quality standards are followed., • Serve as the point of contact for all customer service matters, ensuring that every guest has a positive and memorable experience., • Oversee the preparation of food and drinks, ensuring that all items meet Swig's standards of quality, taste, and presentation., • Assess the hiring needs of the store, interview candidates, and ensure the completion of the hiring process in compliance with guidelines., • Train staff according to Swig's policies and procedures, ensuring that all employees understand and apply the brand's values. Provide one-on-one mentoring to staff to promote continuous improvement., • Administer and document verbal warnings, write-ups, and Performance Improvement Plans (PIPs) as needed., • Demonstrate expert knowledge of the menu and be able to assist staff and customers with detailed product information., • Complete all opening and closing checklists, ensuring that all store procedures are followed and all tasks are completed in a timely manner., • Ensure that all deposits are taken and accounted for accurately., • Maintain a clean and inviting environment, including managing dining room cleanliness, taking care of outdoor areas, and performing necessary deep cleaning tasks., • Order all necessary supplies (food, paper, chemicals) to ensure the store runs efficiently, following proper food rotation and shelf-life procedures., • Adhere to all safety and sanitation policies, ensuring a safe environment for both staff and customers., • Assist with to-go and delivery orders to ensure accuracy and timely service., • Work effectively with the team to accomplish Swig's goals, maintaining a positive and productive work environment. What You'll Bring to the Role: • Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service., • Exceptional attention to detail, ensuring everything is just right., • Excellent communication skills — both verbal and written., • A collaborative, growth-focused attitude, always ready to learn and help your team succeed., • The ability to multitask and handle fast-paced situations with ease., • A food handler's permit and reliable transportation., • Regular, predictable attendance and the ability to work as part of a close-knit team., • Must be at least 16 years of age., • Previous restaurant experience is a plus! Pay & Perks: • Competitive Salary, • Discounted Drinks & Cookies, • Flexible hours and a fun, fast-paced work environment., • Opportunities for Growth, • Participate in company wide competitions for prizes and recognition! Who We Are: Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time. Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.

    Easy apply
  • Instructional Designer
    Instructional Designer
    3 days ago
    Full-time
    Wholesale District, Indianapolis

    Instructional Designer (QSR / Operations Training) Location: Remote/Hybrid in a main Steak n Shake Market Department: Learning & Development Reports to: VP Training Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention. This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations. * Responsibilities • Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles, • Apply adult learning theory and instructional design models (ADDIE, SAM), • Align training with operational initiatives, menu changes, and promotions, • Develop and manage content in the LMS; incorporate video and interactive learning, • Evaluate training effectiveness using feedback, LMS data, and field metrics, • Partner with Operations to pilot, refine, and roll out training programs, • Visiting restaurants to observe operations, validate effectiveness, and gather feedback Qualifications • Bachelor's degree in Instructional Design, Education, or related field, Master's degree a plus, • 5+ years instructional design experience (QSR, retail, or hospitality preferred), • 5+ years' experience training frontline hourly teams and managers, • Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond), • Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines, • Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks, • Knowledge of food safety standards, QSR standards, and hospitality principles Additional Details • You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando, • Average 5% travel for field observation, analysis, and implementation evaluation, • Passion for operational excellence and learner-centered design, • Role is fast-paced, operations-driven with high visibility and impact, • Opportunity to directly influence guest experience, team performance/retention About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company. #TBCorp

    Easy apply
  • Senior Manager, Corporate Reporting
    Senior Manager, Corporate Reporting
    5 days ago
    Full-time
    Wholesale District, Indianapolis

    Steak n Shake, Inc. Department: Corporate Accounting Job Title: Senior Manager, Corporate Reporting Function Understand the corporate mission and within that framework provide a critical leadership role within the corporate accounting department. Core Duties include 1) assisting with financial statement preparation and review, including disclosure schedules supporting parent company quarterly reporting, 2) lease accounting, 3) preparation of key judgmental accounting estimates, 4) marketing accounting, 5) key contact for the auditors and oversight of other corporate accounting areas. High visibility cross functional with the Legal and Marketing departments, Operations, and Parent Company. Essential Duties and Responsibilities 1. Prepare and review aspects of overall financial statement consolidation of Steak 'n Shake Inc. ("the Company" or "Organization") entities., 2. Prepare, review and report on schedules supporting the parent company (Biglari Holdings) external quarterly reporting, including, for example, cash flows and disclosures on leases., 3. Prepare and review the annual stand-alone Company financial statement filing used in the Company's Franchise Disclosure Document (FDD)., 4. Key contact to the external auditors in their work related to quarterly reviews, annual audits, and stand-alone financial reporting used in the FDD., 5. Evaluate all new leases and amendments to ensure proper recording under ASC 842, Leases. This includes working closely with the Legal Department to be current and knowledgeable of any new leases, amendments to existing leases, or lease terminations., 6. Review budget to actuals of repairs and maintenance spend and CAPEX spend with VP of Facilities, Chief Operations Officer and others., 7. Review budget to actuals of marketing expenditures with Chief Marketing Officer and others., 8. Responsible for certain key judgmental accounting estimates (e.g., impairment assessments, workers comp/general liability actuarial valuation), 9. Lead technical accounting research and related technical accounting memos as reviewed by the Principal Accounting Officer., 10. Oversee and manage a team of three corporate accounting positions that provide support in asset management, leases and rent, marketing, financial reporting, and other corporate areas., 11. Responsible for ensuring internal controls owned by the corporate accounting team are properly designed and executed to ensure operating effectiveness for compliance with Sarbanes Oxley. . 1. Assist Principal Accounting Officer and Senior Leadership Team (SLT) members with requests or projects as needed., 2. Play a role in the Company's planned journey for software evolution, which includes incorporating AI into existing or new processed to gain efficiency and replace basic tasks with more insight and analysis to provide value beyond the core function of accounting., 3. Identify improvement opportunities across the Organization's functions, determine alternative courses of actions with those function leaders, and implement process improvements. Continuous goal to reduce "waste" in processes and identify cost savings. Position Requirements • Bachelor's degree in accounting, finance, or related field, • 8+ years of experience, with public accounting experience, • CPA designation, • Passionate about business by adding value to help the overall business grow and win in the marketplace, • Innovator when it comes to improving processes and using AI, • Adaptability and flexibility as priorities change and job responsibilities broaden, • Team leader, but a coach first and foremost, • Effective communicator, verbally and written, • Problem solver that addresses issues quickly., • Strong analytical thinking, • Proficient with Microsoft applications, including Excel

    Easy apply
1