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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    1 day ago
    $24–$30 hourly
    Full-time
    Goose Island, Chicago

    Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving. Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time. Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders. Use proactive problem-solving skills to create and offer solutions to customers of varying complexity. Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc. Respond to inquiries by phone, email, and in person quickly and professionally. Identify and assess customer needs to achieve satisfaction. Qualifications: 4 year college degree in Biological Sciences or similar, preferred. (Not Compulsory) Exceptional customer service skills and strong interpersonal skills. Ability to communicate effectively with patients by telephone and email. Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner. Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy. Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks. Proven ability to learn new skills quickly and adapt to new processes smoothly. General office equipment and software knowledge and computer proficiency. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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  • Quality Control Manager (Chicago)
    Quality Control Manager (Chicago)
    2 days ago
    $65000–$72000 yearly
    Full-time
    Chicago

    Reports to: Director of Quality Control With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR The position of Quality Control Manager is responsible for auditing Paris Baguette's standards for all our food, baked products, and beverages while ensuring all-around quality assurance for such products across all of our cafes, with an emphasis on ensuring compliance to company policies and procedures, food safety standards, government regulations, and following up that we are using best practice standards and continually improving programs in place. KNOWLEDGE AND RESPONSIBILITIES • Champion adherence of all elements of the food safety and quality roadmap to ensure integration in all cafes., • Coach and advise the café teams to ensure an adherence to all Company standards regarding quality., • Monitor progress on opportunities and follow up with café teams to ensure corrective actions are taken to address issues where needed., • Partner with café production teams and district production managers to provide any necessary feedback to ensure consistency in production standards., • Address non-compliance concerns by supporting district managers and district production managers with follow up suggestions for corrective actions needed in cafes based on assessments and visits., • Support café production teams and District Production Managers by reinforcing updates and product specification changes as necessary., • Audit external suppliers for food safety, food quality, and ingredient specification compliance., • Inspect ingredients, packaging materials, and finished products for compliance with company standards and specifications. • Help conduct studies to identify problems, potential problems, or continuous improvement opportunities relating to food quality and food safety., • Utilize data collection, trend information, and analysis to drive continuous improvement, • Format and compose weekly, monthly and annual QC quality and food safety reports, • Performs other related duties and special projects as assigned WHAT YOU NEED TO HAVE • Related bachelor's degree, preferably in Food Science, Engineering or Business Administration, • At least 1-2 years' relevant experience, • Knowledge of food production processes, sanitation, quality programs, • Knowledge of food production techniques, food microbiology and food sanitary safety practices and procedures, • Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. -Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high-performance standards. • High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture., • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

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