Data Center Logistics Technician Instructor
2 days ago
Atlanta
Atlanta, GA (Per Scholas Atlanta) Remote Per Scholas is seeking a Data Center Logistics Instructor to become a member of our Training Team. The ideal candidate is a detail-oriented, problem-solving individual with strong hands-on logistics experience and instructional skills, demonstrates the ability to adapt quickly to a dynamic environment, and maintains a strong sense of accountability. To succeed in this role, candidates must be business-minded within our mission focus and excel in instructional delivery that meets clients' and learners' high expectations. What You'll Do • Deliver instructor-led training that prepares learners for entry-level careers in data center, logistics, inventory, and asset operations. Responsibilities include daily instruction, hands-on lab facilitation, performance-based assessment, attendance, one-on-one tutoring, daily evaluation and monitoring of individual learner progress, addressing learner violations in a consistent manner, and more., • Facilitate hands-on labs using the classroom Mobile Infrastructure Rack (MIR) and related equipment, managing safe equipment handling and station rotation across the cohort., • Provide learners with access to relevant resources for outside learning on tools and study aids relevant to the curriculum., • Work closely with the team to identify learner needs, provide the necessary support, establish individualized plans for learner achievement, and participate in regular learner-status meetings., • Maintain and update Salesforce and/or our LMS with learner grades, assessment results, and progress notes., • Support and maintain the training curricula, syllabi, lesson plans, and other classroom materials. What You'll Bring To Us Instructional Skill Sets • 1-3 years of teaching or training experience., • Strong technical background; able to grasp and convey technical subject matter to entry-level learners., • Ability to respond clearly in an in-person training environment and via a digital engagement platform such as Zoom., • Strong communication skills. Required Skill Sets • Current CompTIA A+, Server+ certification or equivalent demonstrated experience; current certification strongly preferred., • Proficient understanding of IT support, including hardware, software, networking, user support, endpoint troubleshooting, and service desk workflows., • Experience troubleshooting end-user devices, including desktops, laptops, mobile devices, printers, peripherals, operating systems, and common productivity applications., • Familiarity with Windows, macOS, and Linux operating systems, including installation, configuration, updates, drivers, file systems, performance tools, and troubleshooting utilities., • Ability to diagnose and resolve common IT issues, including hardware malfunctions, software problems, network connectivity issues, printer problems, mobile device issues, and user access concerns., • Familiarity with help desk ticketing systems, ITSM concepts, service level agreements, escalation practices, remote support tools, and customer service expectations., • Understanding of networking fundamentals, including IP addressing, DNS, DHCP, wired and wireless connectivity, switches, routers, VLAN awareness, VPN concepts, and basic troubleshooting tools., • Familiarity with IT security protocols and best practices, including endpoint security, malware prevention, identity/access basics, password practices, encryption, backups, and user awareness., • Understanding of cloud service models, including IaaS, PaaS, and SaaS, and familiarity with major platforms such as Microsoft Azure, AWS, or Google Cloud., • Familiarity with virtualization concepts and tools, including client-side virtualization, Type 1/bare-metal virtualization, VMware, Hyper-V, or similar platforms., • Understanding of data center infrastructure, including racks, servers, network devices, power, cooling, cabling, physical security, access control, and operational procedures., • Ability to teach basic server hardware concepts, including server components, FRUs, storage devices, RAID concepts, firmware, remote management, and hardware maintenance., • Ability to teach basic data center operations, including rack and stack concepts, cable management, data-bearing device handling, chain of custody, change control, and documentation., • Familiarity with OSHA general industry guidelines and NFPA 70E electrical safety awareness for IT and data center environments., • Ability to assess and mitigate common safety hazards in IT labs, device repair environments, and data center-adjacent spaces., • Ability to support learners in using AI tools responsibly for troubleshooting, documentation, technical study, ticket writing, and log analysis., • Commitment to ongoing professional development, applicable certifications, and staying current with evolving IT support, AI, cloud, virtualization, and data center technologies., • Hands-on experience in data center logistics, inventory, or asset management operations., • Proficiency with a DCIM or inventory/asset management system to record, locate, and update assets., • Asset tagging and labeling using label printers and barcode scanners, with strong inventory-accuracy practices., • Experience executing RMA and warranty workflows: failed-equipment intake, intake documentation, vendor RMA submission, return shipping, and receipt confirmation., • Knowledge of chain-of-custody principles and documentation for data center assets, including data-bearing devices., • Skill in cycle counts and audits, spot checks, logical consumption tracking, and discrepancy reconciliation., • Experience receiving, staging, and safely moving equipment (rack and stack) between storage and data center hall environments., • Ability to demonstrate and assess safe physical handling, PPE use, and material-handling techniques, including lifting up to approximately 50 pounds., • Familiarity with NIST SP 800-88 media sanitization concepts (Clear / Purge / Destroy) and secure decommission of data-bearing devices., • Understanding of data center facility fundamentals zones, power, cooling, physical security, and access control., • Familiarity with OSHA general industry guidelines and NFPA 70E electrical-safety awareness for data center environments., • Ability to deliver hands-on instruction and performance assessment using a Mobile Infrastructure Rack (MIR) and related lab equipment., • Commitment to ongoing professional development to stay current with data center logistics practices. Preferred Skill Sets • Prior experience as a Data Center Logistics Technician, inventory/asset technician, or warehouse/receiving lead in a technology environment., • Experience training, onboarding, or mentoring entry-level technicians or new hires., • Identification-level knowledge of structured cabling, transceivers, and network hardware recognition., • Familiarity with ITSM/ticketing systems (e.g., ServiceNow) for logging logistics work., • Experience with vendor RMA portals and return logistics., • Logistics, supply-chain, warehousing, or military background. Professional Qualifications • Bachelor's degree (or equivalent practical/industry experience)., • Strong technical aptitude (Google Sheets/Excel, Slides/PowerPoint, Salesforce, Slack, Zoom, etc.), project management, and organizational skills with detailed follow-through abilities., • Excellent written communication, presentation, and customer service skills., • Solid understanding of business needs., • Strong evaluation and data management skills., • Prior knowledge or background in data center, logistics, or IT operations (if minimal, a desire and willingness to learn what's needed) and a passion for technology is a plus. Personal Characteristics • You thrive in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission., • You are data-driven, result-oriented, and a forward-looking catalyst for social change., • You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently., • You are a life-long learner., • You are an effective communicator with strong oral and written skills., • You are tech-savvy and learn new tools quickly., • You are detail-oriented, with exceptional organizational management skills., • You have strong public speaking and interpersonal skills. You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds., • You are adept at managing your time and balancing multiple projects and tasks., • You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources. Compensation 55