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Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach is hiring a Sr. DevOps Engineer to help scale and modernize our cloud infrastructure. You’ll lead initiatives to streamline deployment, improve system reliability, and support a best-in-class SaaS platform used by clinicians and educators nationwide. If you're passionate about automation, cloud architecture, and making a real-world impact through technology, we’d love to hear from you. Key Accountabilities: • Champion the teams to become best-in-class in cloud-based software development while promoting approaches that at their core greatly improve customer experience (abstraction, right-sized capacity and scalability, A/B testing and deployment, simplifying environments, and rapid recovery)., • Leverage an obsession for the customer to lead and maintain a world-class SaaS, PaaS, IaaS, Cloud Infrastructure., • Own the build & deploy lifecycle; drastically reduce build, deploy & rollback times while simultaneously reducing risk and exposure., • Own the execution, tracking, and delivery of CentralReach’s Service Level Agreement (SLA) and Service Level Objectives (SLOs), as well as identifying additional KPIs for delivering a first-class platform., • Help lead the transformation from our legacy infrastructure to a modern scalable service-based system., • Drive efficiency of scale while preparing our systems to support 10+ times current capacity., • Ensure security of data, network access and backup systems., • 5-10+ years’ non-trivial, production-level experience in a DevOps, software development, or infrastructure engineering role., • Strong background in DevOps, software development, or infrastructure engineering., • Advanced knowledge of AWS and AWSCLI including:, • EC2, VPC, EBS, ELB/ALB, SNS, SQS, S3, IAM, CloudWatch, Lambda, Kinesis, Elasticache, DynamoDB, ElasticSearch, Container Service (EKS), Redshift., • Strong knowledge and understanding of CI/CD pipeline automation and tools., • 5+ years’ non-trivial, hands on, production-level experience:, • Docker, Kubernetes, and related orchestration technologies, • Deploying .NET applications and websites, • IaC tools like CloudFormation or Terraform, • Octopus Deploy or similar, • Github or similar, • Scripting languages such as Python, Bash, PowerShell, • Experience with Atlassian tool stack., • Experience with monitoring tools like Splunk., • Passion for building an inclusive engineering operations culture, with teams that. are both eager to learn and deeply curious. Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $160,000 - 180,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. As a Product Manager for Data Analytics at CentralReach, you will play a critical role in driving the strategy, development, and launch of strategic data products. You will work closely with cross-functional teams to define and execute the product vision, ensuring that our users have access to high-quality, actionable insights. In addition, you will leverage your expertise in healthcare data to support broader clinical data initiatives, helping to enhance the value of our analytics offerings for ABA and other therapy providers. You should be data-driven, proactive, and collaborative, synthesizing insights from internal teams, customers, and market research to shape our product. A strong passion for building impactful data products and a deep understanding of healthcare organization needs will be key to your success in this role. Responsibilities: • Lead the development and launch of a new strategic data initiative, from concept to market release., • Collaboratewith engineering, data science, and client-facing teams to establish methodologies and standards, ensuring data accuracy, integrity, and reliability., • Define key metrics, methodologies, and sources for benchmarking data to support broader data integration and advanced analytics., • Represent the voice of the customer by gathering feedback and insights to refine product features and enhance usability., • Own and prioritize the product backlog, ensuring alignment with business goals and market needs., • Work closely with the engineering team on sprint planning and execution, proactively identifying and mitigating impediments to ensure timely delivery., • Develop and refine epic/user stories, requirements, workflows, and risk factors, including edge cases and cross-functional impacts., • Maintain clear and consistent communication with key stakeholders on sprint progress and release updates., • Validate and accept user stories upon completion of Engineering and Quality Assurance, • Define and track success metrics, continuously optimizing product performance and user engagement., • Support broader clinical data initiatives by ensuring data quality, standardization, and clinical relevance., • Educate internal teams on product updates, enhancements, and the value of benchmarking data., • Bachelor's degree or equivalent work experience, • 5+ years of experience in product management, preferably in data analytics or healthcare-related products., • Strong understanding of benchmarking data methodologies and applications in healthcare industries., • Experience with BI reporting and visualization tools (e.g., Sisense, Tableau, Power BI, Looker, etc.)., • Expertise in healthcare data management, including familiarity with EMRs, standardized healthcare metrics, operational workflow, revenue cycle management, and regulatory considerations., • Proven ability to work within Agile/Scrum development processes., • Exceptional attention to detail while maintaining a strategic, big-picture approach to data integration and analysis., • Strong problem-solving skills and ability to synthesize complex data into actionable insights., • Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders., • Ability to prioritize tasks, manage multiple initiatives, and drive product development in a fast-paced environment. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $125,000 - 175,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. Join our amazing CR BillMax team! We provide billing services for CentralReach clients, helping them streamline and scale their billing and collections. We’re looking for a detail-oriented, self-motivated Medical Cash Posting Specialist with healthcare or medical payment posting experience. ABA knowledge is a plus, but we offer strong training and team support for those with relevant experience. This is a hybrid position based in our Ft. Lauderdale, FL or Holmdel, NJ offices. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. Key Accountabilities: • Post payments daily, weekly, and monthly., • Review EOBs and assign any outstanding issues to the right team., • Work with AR team members to fix posting errors., • Flag accounts that need more review due to insurance processing issues., • Adjust payments if they were applied incorrectly by the system or insurer., • Check accounts daily for follow-ups, files, and EOBs that need posting., • Ensure ERAs are fully posted each day., • 2+ years in healthcare payment posting., • Strong math and accounting skills., • Experience with both manual and electronic payment posting., • Familiarity with ERAs, EFTs, EOBs, and insurance portals., • Understanding of the revenue cycle and ability to read EOBs., • CentralReach and EDI knowledge is a plus., • Highly organized, detail-oriented, and able to multitask., • Strong problem-solving and analytical skills. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $40,000 - 55,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. Join our amazing CR BillMax team! We provide billing services for CentralReach clients, helping them streamline and scale their billing and collections. We’re looking for a detail-oriented, self-motivated Payment Poster with healthcare or medical payment posting experience. ABA knowledge is a plus, but we offer strong training and team support for those with relevant experience. This is a hybrid position based in our Ft. Lauderdale, FL or Holmdel, NJ offices. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. Key Accountabilities: • Post payments daily, weekly, and monthly., • Review EOBs and assign any outstanding issues to the right team., • Work with AR team members to fix posting errors., • Flag accounts that need more review due to insurance processing issues., • Adjust payments if they were applied incorrectly by the system or insurer., • Check accounts daily for follow-ups, files, and EOBs that need posting., • Ensure ERAs are fully posted each day., • 2+ years in healthcare payment posting., • Strong math and accounting skills., • Experience with both manual and electronic payment posting., • Familiarity with ERAs, EFTs, EOBs, and insurance portals., • Understanding of the revenue cycle and ability to read EOBs., • CentralReach and EDI knowledge is a plus., • Highly organized, detail-oriented, and able to multitask., • Strong problem-solving and analytical skills. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $40,000 - 55,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job DescriptionCentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Technical Escalation Manager is responsible for case escalations from the Customer-facing teams to our Product organization. To be successful in this role, you must possess strong inter-departmental skills to ensure the features being advocated for are the right ones for our customers. We understand the advantages to working from home, and we also believe in the power of people and connections, which is why we proudly offer a hybrid work culture. This position is hybrid with three days per week on-site at either our Fort Lauderdale, FL or Holmdel, NJ offices. Key Accountabilities: • Triangulation between Customer Success, Sales, Support and Product regarding customer technical issues and requests, • Replicate and document cases in an actionable and succinct manner, • Assist in assigning prioritization for technical issues, requests, and bugs, • Case grooming: Provide context and further documentation around support issues, • Serve as a resource for Support Members to engage with Customers and provide context around product cases (defects and feature requests), • Proactive with communicating case updates and manage expectations around delivery, • 2+ years in the ABA space with domain around Clinical and Practice Management, • 1+ years experience in a B2B SaaS company, • Analytical and process-oriented mindset, • Clear, effective and communication skills, • Ability to prioritize work and shift priorities as needed to meet deadlines, • Strong communication and presentation skills, • Ability to work in fast-paced, team environment with a high sense of urgency, • Ability to diagnose, recreate an issue, • Strong empathy for customers, comfortable acting as the customer’s voice internally to support and other departments, • Ability to build cross-functional relationships, • Positive and professional demeanor, • Highly organized with superb attention to detail, • Proven ability to work in an ever-changing environment, • Ability to communicate clearly and concisely, verbally and in writing, • Exercise sound judgment and work successfully with all employee levels, regardless of background, • Collaboration and team-oriented mindset, • Be comfortable working in a distributed, semi-virtual environment, • Be able to take minimal direction from others and provide maximal output for yourself (and others) Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $55,000 - 80,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. CentralReach is looking for a Quality Engineer to work within our Engineering department. As a Quality Engineer, you will help drive quality throughout the entire software life cycle through collaboration with product and development teams, development of test cases and automation scripts, and analysis of the system to consistently deliver quality software to our customers. If you are a ‘techie’ and like to understand how things work, like to use technologies to diagnose problems and find root cause, and like to use automation for increasing your efficiencies, then this is the opportunity for you. You will be able to utilize your skills in testing and automation development to become a key factor in the delivery of high-quality software. Key Accountabilities: • Enhance the test case library to increase test case coverage., • Create test cases for verification and validation of web, mobile, API and all system integrations., • Perform manual acceptance testing on an Agile team, investigating issues and reporting bugs/defects., • Increase automated test coverage with reusable and deterministic automation scripts., • Develop automated scripts within expected timeboxes to ensure all work that may impact the system has coverage., • Maintain the test automation library for high reliability during execution., • Develop test plans that ensure full test coverage of changes in the application under test to support releases ., • Promote and encourage collaboration and quality related activities with the Product and Engineering teams., • Develop intelligent and efficient testing strategies to dramatically increase the ratio of internally found defects versus customer reported defects., • 5 to 7 years of experience in Quality Assurance working in an Agile Engineering environment., • 5 to 7 years of experience testing web and mobile applications in a SaaS organization., • Effective written and verbal communication skills with the ability to collaborate with Product, Engineering and DevOps., • Experience writing test cases (functional and non-functional) and management of a test case library., • Experience with scripting/programming languages to develop test automation scenarios for web and/or mobile applications, and API services., • High level competency in programming/scripting languages and concepts., • Deep understanding of UI Test Automation with best practices and patterns for building reliable and scalable automation., • Knowledge of web application technologies (HTML, CSS, JavaScript), REST API, and mobile platforms (iOS and Android)., • Experience parsing and verifying responses/payloads from API interfaces., • Experience using API development/automation tools such as Postman., • Ability to understand relational data in a database and query the database, • Experience formulating testing strategies for software releases., • Solid understanding of utilizing different types of testing and best practices for creating testing suites targeting various phases of the development life cycle., • Solid understanding of agile testing best practices and processes. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $95,000 - 120,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. We are seeking a Senior BI engineer with excellent SQL and Python coding skills and fluent with advanced data modeling and visualization features and who is familiar with BI tools or welcomes learning new tools. This role requires experience designing dashboards for optimal communication working with large volumes of data. Familiarity with web development (CSS, HTML, Javascript) is a plus. The ideal candidate will be a natural collaborator and problem solver who possesses a high intellectual curiosity and thrives in a dynamic, fast-paced environment while playing many roles as situations demand. Key Accountabilities: • Create and maintain data sources, reports and dashboards with high visual appeal, high data accuracy and high performance for the company’s internal business data., • Facilitate more accurate and automated reporting and analysis. You will need to analyze and address data and performance issues, fix the Sisense dashboards and embedded code as well as work with relevant teams/individuals to address these issues. You will coordinate with team members in key departments (including Product, Application Development, Database Administrators, CR BillMax) to identify information needs and drivers for translation into data visualizations., • Work within an Agile Development process, • Create and manage analytical and operational dashboards, KPIs, and repeatable reports for external and internal users., • Act as the first line of support for Sisense related questions and issues, • Create and provide training sessions (as needed), • Facilitate a process for ongoing bidirectional communication with the various functions and departments in the company, • Create design templates and standards when needed, • Proactively identify and pursue opportunities individually as well as working with members of the Finance team to enhance reporting and to build out data sources and data visualizations to enable self-service, trend analysis and insight into leading indicators and operational metrics, • Bachelor's degree or equivalent work experience, • 5+ years of SQL experience (good ability to read and understand existing SQL code, ability to self-direct and explore complex data structures, including many-to-many and deep-nested hierarchical structures), • 3+ years of a major BI tool experience (Sisense/Tableau/Power BI/etc.), with understanding of advanced calculation and visualization features as well as ability to troubleshoot Tableau and SQL issues related to data or performance, • 2+ years of Python scripting/development, • Willingness to learn and master Sisense development, • Familiarity with server-based reporting and development (publishing, scheduling, user access permissions), • Developing new data models/cubes for clinical and financial analytics, • Maintenance, refactoring, and performance optimization of existing dashboards and/or data sources., • Creating widgets and dashboards that provide aggregate and detailed data from existing data model., • Use Python to interact with Sisense and SQL to implement automated activities, • Excellent attention to detail, strong organizational skills, and ability to prioritize work within a dynamic, deadline-driven environment, • Experience leading insight and analysis projects from briefing stage through delivery, • Excellent communication skills with the ability to convey financial concepts to both financial and non-financial audiences, • Team player who achieves corporate objectives while also working efficiently and accurately under tight time constraints, • Superior attention to detail and highly organized with a desire to exceed expectations, • Knowledgeable of dashboard performance optimization techniques, • Ability to work independently, with a proactive, risk-mitigation approach, • Excellent listening, interpersonal, written, and oral communication skills, • Experience with Quality Assurance, • Experience working within Application Development lifecycle, • Experience working with one or more key departments: Operations, Customer Support, Product Management, Sales, Finance Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $110,000 - 135,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Remote

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. The Engineering Operations group at CentralReach builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for storage, data infrastructure, IT, observability systems, DevOps, SRE, provisioning, compute, orchestration platform, internal tools, internal platforms (laptops, networks, systems etc.) and services - all the components that make up the CentralReach Platform. If you have a passion for the future, enjoy and thrive in an agile, fast-moving, ever-changing startup environment, welcome and take on technical challenges of all shapes and sizes, have excellent interpersonal skill and sense of humor and enjoy rolling up your sleeves and jumping in, then read on! As a Sr. SRE, you will work closely with the key stakeholders in Software Engineering to drive adoption of modern reliability practices like SLOs, error budget policies, actionable alerts, incident retrospectives, chaos testing, and end-to-end ownership. Key Accountabilities: • Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards., • Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's., • Manage site stability, performance, reliability, and maintain uptime for production environments., • Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns., • Strive for automation to reduce toil and increase development velocity., • Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed., • Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach., • Document resolution run books and standard operating procedures., • Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation., • Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams., • Strong background as a SRE supporting a 24x7 highly available production environment for a SaaS or cloud service provider., • Strong Experience with AWS, and Infrastructure as code (Terraform, CloudFormation)., • Understanding of High Availability best practices in AWS., • Solid experience with Monitoring/APM/Observability tools (Splunk, New Relic etc.), • Solid experience with Prometheus and Grafana., • Experience implementing observability plans around logs, metrics, and traces., • Extensive experience with Kubernetes, Helm, CI/CD and config management tools like Ansible, Chef., • Experience with Release automation, system administration, configuration management., • Experience with programming languages (Java, Python, Go, etc.)., • Experience with scripting languages (Bash, PowerShell). Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $140,000 - 180,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Remote

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues. This is a hybrid position based in our Ft. Lauderdale, FL or Holmdel, NJ office. Team members are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. Key Accountabilities: • Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products., • Address customer issues and questions promptly and with a positive attitude., • Conduct technical product research for customers and respond via phone, email and our internal client support system., • Provide accurate information about the products and services., • Accurately document and update customer records based on interactions., • Develop and maintain a knowledge base of the evolving products and services., • College degree and/or technical support and technical troubleshooting experience., • 1+ years previous experience in customer service, IT, or other related fields., • EMR/EHR experience is highly preferred., • Knowledge of healthcare compliance and HIPAA., • Familiarity with the field of ABA is a plus. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $38,500 - 45,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Hybrid

Job Description CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed. This position is hybrid in our Holmdel, NJ office. Key Accountabilities: • Collaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth., • Lead regular business reviews to stay aligned with customers as they scale., • Partner strategically with clients to understand their goals and align them with our products and services., • Deliver product demonstrations and presentations tailored to client needs., • Support account renewals, emphasizing growth and multi-year commitments when necessary., • Maintain accurate CRM records of customer interactions, successes, and challenges., • Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends., • You have at least 5 years of experience in a SaaS Sales environment as an account manager., • Experience as an account manager in a health-tech space is a bonus., • Experience using the CentralReach platform is a plus., • Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business., • You have an extreme hunger to be successful and help CentralReach sales and customers win., • You have thrived in an environment where the only constant is change., • You embrace aggressive goals and work hard to achieve them., • You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling., • You are able to utilize Sales CRM tools such as SalesForce or like program., • You have excellent written and verbal communication skills, strong attention to detail, and good follow-through., • You hustle! All that preparedness doesn’t slow you down., • You follow a proactive approach to account management to help cultivate success., • You are not afraid to dive in with discovery questions to better understand the needs of your accounts. Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale. Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. The expected salary range for this position is $65,000 - 80,000. Compensation will vary based on a number of factors, including education, experience, skills, and location. The range listed is a good faith estimate of base pay for the role, and final compensation will be determined based on the qualifications of the selected candidate. This role may also be eligible for additional incentive compensation, such as bonuses or commissions, where applicable. In addition to base pay, we offer a comprehensive benefits package. #LI-Remote