PIP & Personal Injury Paralegal - Narrative Operations
8 days ago
Matawan
Job Description At Redefine Management, we are committed to providing every patient with the highest quality of care and compassion. With a dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, Chiropractors, and Vascular specialists, we pride ourselves on delivering coordinated, comprehensive care across a growing range of specialties. Redefine Management is seeking an experienced and highly organized PIP & Personal Injury Paralegal – Narrative Operations to oversee our medical narrative reporting process and provide legal-administrative support for Personal Injury Protection (PIP) and motor vehicle accident (MVA) cases. This position serves as a key liaison between our physicians, legal teams, and outside attorneys, ensuring that narrative reports, medical documentation, and case-related requests are processed accurately and efficiently. The ideal candidate will have a strong background in New Jersey personal injury litigation, PIP claims, or medical-legal case management, combined with an understanding of medical records, physician narratives, and attorney billing processes. This is an excellent opportunity for an experienced paralegal or medical-legal professional seeking to take ownership of an important operational function within a growing healthcare organization. Job Title: PIP & Personal Injury Paralegal – Narrative Operations Salary: $65,000- $85,000, commensurate with qualifications, relevant experience, and the scope of operational responsibilities. Hours: 40 hours per week/ Hybrid schedule Job Type: Full-time Benefits: Paid time off, sick time, health insurance (medical, dental, vision, accident, and critical illness), life insurance, 401(k) with Company match, yearly bonus Key Responsibilities Narrative Report Management • Oversee the end-to-end workflow for medical narrative reports associated with personal injury and motor vehicle accident cases., • Coordinate with physicians to obtain medical opinions, narrative reports, and supporting documentation for attorney requests., • Track pending narrative requests, monitor turnaround times, and ensure timely completion and delivery., • Review narrative reports and supporting documentation for completeness, consistency, and administrative accuracy before distribution., • Maintain organized records of narrative requests, completed reports, and outstanding items., • Identify opportunities to improve the efficiency and consistency of narrative operations. PIP & Medical-Legal Case Support • Provide administrative and paralegal support for New Jersey PIP and personal injury-related matters., • Coordinate the collection, organization, and distribution of medical records, treatment documentation, and supporting case materials., • Respond to attorney inquiries and facilitate communication between legal representatives, physicians, and internal departments., • Assist with requests for medical opinions, case summaries, and documentation needed for litigation, arbitration, or claims review., • Maintain familiarity with NJ PIP requirements, medical documentation standards, and relevant legal processes., • Track case deadlines, outstanding documentation, and attorney follow-up requests. Attorney Billing & Collections • Coordinate billing for narrative reports, medical records, and other medical-legal services., • Track outstanding attorney invoices and accounts receivable., • Follow up on outstanding balances and coordinate collection efforts with the appropriate departments., • Research and resolve billing discrepancies related to attorney requests., • Maintain accurate records of billing activity, payments, and outstanding balances. Operational Coordination & Reporting • Serve as a primary point of contact for narrative operations and related medical-legal requests., • Collaborate with clinical leadership, physicians, legal representatives, and administrative teams., • Manage multiple active cases and requests while maintaining accuracy and meeting deadlines., • Maintain tracking systems and prepare updates on pending requests, report completion, billing, and collections., • Recommend workflow improvements to increase operational efficiency and accountability., • Perform additional PIP-related legal support and administrative responsibilities as assigned. Required Qualifications • 3–5 years of experience working in a personal injury or motor vehicle accident law firm, or a closely related medical-legal environment., • Minimum of 3 years of experience involving New Jersey personal injury litigation, PIP claims, or medical-legal case management., • Strong knowledge of NJ PIP processes, medical records, narrative reports, and attorney documentation requests., • Demonstrated experience communicating and coordinating with physicians regarding medical opinions and reports., • Understanding of medical terminology, particularly orthopedics, spine care, and pain management., • Experience with attorney billing, accounts receivable, and collections., • Strong organizational skills and demonstrated ability to manage multiple cases and competing deadlines., • Excellent written and verbal communication skills, attention to detail, and ability to work independently., • Proficiency in Microsoft Office and experience using electronic medical records or case management systems. Education • Associate's or Bachelor's degree preferred., • Paralegal certificate strongly preferred., • Equivalent relevant professional experience will be considered. Preferred Qualifications • Experience working with a New Jersey personal injury law firm or healthcare organization handling MVA/PIP cases., • Experience managing medical narrative reporting processes., • Familiarity with PIP arbitration documentation, attorney requests, and litigation support., • Experience coordinating documentation across multiple physicians or clinical locations., • Experience developing operational workflows and tracking performance metrics.