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Job DescriptionTHIS IS ON-SITE POSITION in Trenton, NJ DO NOT APPLY IF YOU CANNOT WORK ON SITE MAJOR FUNCTION The Supervisor of Revenue Cycle and Credentialing works under the direction of the Director of Revenue Cycle and Credentialing to oversee daily revenue cycle and provider credentialing operations, ensuring accurate billing, timely payer enrollment, reimbursement integrity, and compliance with federal, state, payer, HRSA, and NCQA requirements. This position provides leadership and oversight of Revenue Cycle and Credentialing staff and supports efficient workflows across Medical, Dental, Behavioral Health, and ancillary service lines. The Supervisor monitors billing, collections, audits, credentialing, recredentialing, payer enrollment, denial trends, Medicaid WRAP activity, LOA (NJ state letter of agreement) billing processes, and reimbursement performance while supporting workflow optimization within Dental and Medical EMR or software platforms Working collaboratively with Patient Access, Clinical Operations, Finance, IT, and external partners, the Supervisor identifies and resolves operational and reimbursement issues, promotes data integrity and reporting accuracy, and supports continuous process improvement to enhance organizational performance and revenue outcomes. ESSENTIAL FUNCTIONS: Supervisory · Provide leadership, guidance, and oversight to revenue cycle and credentialing staff, promoting high performance, accountability, and professional development. · Participate in cross-functional meetings related to reimbursement optimization, workflow improvement initiatives, and operational coordination efforts. · Assist with implementation and monitoring of workflow standardization initiatives and departmental operational improvement projects. · Support department quality assurance initiatives related to billing accuracy, reimbursement integrity, and credentialing compliance. · Collaborate with Finance, Patient Access, Clinical Operations, Dental, Behavioral Health, and IT departments to support operational workflow improvements and reimbursement initiatives. · These are additive operational responsibilities that are not already stated in the Supervisor job description. · Assign duties, review work products, and ensure accuracy, efficiency, and adherence to departmental policies and procedures. · Establish clear goals, expectations, and performance metrics for team members. · Conduct regular performance evaluations and address performance issues promptly. · Provide ongoing coaching, feedback, and training to enhance staff competencies and compliance. · Foster a collaborative and positive work environment. · Identify training needs and coordinate professional development opportunities for staff. · Participate in strategic planning and departmental decision-making processes. · Assist the Director of Revenue Cycle & Credentialing with development and implementation of internal controls, policies, and procedures. Revenue Integrity · Oversee billing, coding, collections, and denial management processes to ensure timely and accurate reimbursement. · Monitor revenue cycle performance metrics, generate reports, and identify trends and opportunities for improvement. · Provide analytical support to departments related to revenue cycle issues. · Ensure compliance with HIPAA, CPT, ICD-10, Medicare, Medicaid, commercial payer, and local coverage determination requirements. · Present audit findings and best practices to mitigate risk and improve documentation and reimbursement accuracy. · Manage relationships with outsourced revenue cycle vendors. · Work collaboratively with Patient Access (Medical and Dental) to resolve registration and billing issues. · Oversee month-end and year-end close processes and support external financial and billing audits. · Assist with review and follow-up of EMR claim edits, local rules, and workflow holds impacting claim submission and reimbursement timeliness. · Monitor Behavioral Health, Dental, and Medical reimbursement trends to identify workflow gaps impacting reimbursement performance and encounter integrity. · Support reconciliation of operational and billing reports to improve reporting accuracy and reimbursement tracking. · Assist with monitoring Medicaid WRAP activity, Letters of Agreement (LOA) billing workflows, and payer reimbursement discrepancies. · Participate in workflow optimization initiatives related to encounter closure, billing accuracy, denial prevention, and reimbursement turnaround times. · Assist with tracking payer-specific reimbursement trends, denial patterns, underpayments, and takebacks and escalate concerns to leadership as appropriate. · Support operational reporting initiatives related to AR aging, clean claim rates, denial trends, and reimbursement performance metrics. · Coordinate with operational departments to resolve workflow issues impacting billing accuracy, reimbursement capture, and claim submission timeliness. · Review and monitor patient demographic, insurance, and guarantor information between Dentrix and EMR to ensure data accuracy, consistency, and proper claim generation. · Coordinate reconciliation efforts between Dental and Medical EMR or software platforms identify discrepancies impacting encounter integrity, billing accuracy, reporting, and reimbursement. · Assist in identifying workflow or interface issues between Dental and Medical EMR or software platforms that may result in duplicate claims, missing encounters, claim holds, or reimbursement delays. · Collaborate with Dental, Patient Access, IT, and Revenue Cycle teams to ensure accurate patient registration, insurance verification, and encounter mapping across systems. · Monitor claim generation workflows between Dental and Medical EMR or software platforms to improve reporting reliability, encounter accuracy, and reimbursement integrity. · Support data validation and quality assurance initiatives related to Dental billing, encounter reporting, payer submission accuracy, and operational reporting. · Assist with identifying and escalating system configuration issues, implementation gaps, or workflow inconsistencies impacting Dental reimbursement and reporting accuracy. Compliance and Documentation · Ensure accurate and timely submissions for Medicare, Medicaid, WRAP billing, NJ Letters of Agreement (LOA), and City of Trenton grant billing. · Prepare annual Sliding Fee Scales (SFS) in compliance with HRSA and grant requirements. · Oversee preparation and submission of Medicare credit balance reports. · Review patient account adjustments, refunds, and bad debt write-offs in accordance with policy. · Stay current with changes in healthcare reimbursement, billing rules, and credentialing regulations. Credentialing & Provider Enrollment · Assist with monitoring provider enrollment aging and payer participation status to support uninterrupted reimbursement and billing readiness. · Coordinate provider onboarding workflow activities with Human Resources, Clinical Operations, and departmental leadership to support timely enrollment and credentialing completion. · Maintain internal tracking related to payer enrollment timelines, participation approvals, and provider reimbursement readiness. · Assist with resolving payer enrollment delays, credentialing discrepancies, and provider participation issues impacting reimbursement. · Oversee and manage all aspects of provider credentialing and re-credentialing, including initial applications, renewals, and primary source verifications. · Ensure compliance with federal, state, payer, HRSA, and NCQA credentialing standards. · Monitor and track provider license, certification, DEA, insurance, and credential expiration dates to ensure timely renewal and uninterrupted billing. · Conduct routine audits of credentialing files to maintain accuracy and compliance. · Serve as liaison between providers, payers, regulatory agencies, and internal departments regarding credentialing and enrollment matters. · Identify credentialing workflow inefficiencies and implement process improvements. · Provide training and guidance to credentialing staff on regulatory changes and best practices. · Prepare and present credentialing status reports to leadership. ADDITIONAL RESPONSIBILITIES: · Attend Medical Staff meetings and provide presentations as required. · Train staff on FQHC billing, coding, and credentialing requirements. · Assist in onboarding new staff members. · Manage competing deadlines and a high-volume workload effectively. · Perform special projects and additional duties as assigned. · Demonstrate flexibility and willingness to support Finance Department initiatives. · Duties and responsibilities may evolve based on organizational needs. REQUIREMENTS: · Minimum of 4–5 years of experience in an FQHC or similar healthcare setting preferred. · Minimum of 5–7 years of healthcare billing experience in a primary care setting required. · Minimum of 3–5 years of experience in provider credentialing or enrollment required. · At least 3 years of supervisory or leadership experience required. · Proficiency in Athena EHR system preferred. LICENSURE AND/OR CERTIFICATIONS: · Certified Professional Coder (CPC) preferred. · Certified Provider Credentialing Specialist (CPCS) and/or Certified Professional Medical Services Manager (CPMSM) preferred. · Organization reserves the right to request certifications and/or licensures as needed. EDUCATION & EXPERIENCE: · Bachelor’s degree preferred, or a combination of education and 5–7 years of relevant revenue cycle and credentialing experience. · Knowledge of medical terminology, CPT and ICD-10 coding principles. · Strong understanding of Medicare, Medicaid, managed care, and commercial insurance billing. · Experience with provider enrollment, credentialing, and re-credentialing processes. · Proficiency in Microsoft Word and Excel. KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s): · Knowledge: Understanding of healthcare billing practices, compliance regulations, credentialing regulations, and reimbursement methodologies, preferably for FQHC’s. Understanding of the workings of City, State and Federal assistance programs such as LOA, HRSA, and Grants. · Skills: Strong analytical skills, attention to detail, and proficiency in Microsoft Office Suite (Excel, Word). Excellent writing skills with the ability to present high level data and information to senior level staff. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. · Supervisory Skills: Demonstrate exceptional leadership abilities to inspire and motivate our revenue cycle team. Possess proficient performance management capabilities to set clear expectations, provide constructive feedback, and conduct regular evaluations. Strong communication skills are essential. Excel in problem-solving to address complex issues, make data-based decisions, implement process improvements to optimize workflows, resolve conflicts to maintain a collaborative environment, and demonstrate adaptability in navigating changes in healthcare regulations and technology. · Abilities: Ability to multitask, prioritize workload, follow through on tasks and work independently as well as part of a team. Must be willing to take ownership of work deliverables to ensure assignments/projects are met in a timely fashion. Ability and willingness to meet critical deadlines. Ability to independently set and achieve goals. Demonstrates excellent problem-solving skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. · Other: Committed to upholding patient confidentiality and delivering exceptional customer service. Skilled in fostering and maintaining effective working relationships with colleagues. Bilingual proficiency preferred. Demonstrates recognition and respect for cultural diversity. Adheres to dress code standards with a neat and clean appearance. Attends annual reviews and departmental in-services as scheduled. PHYSICAL & WORK REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting in the amount of 10lbs max. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials SALARY: $65,400 - $94,200 Powered by JazzHR U81Gkx9WOD

Job Description Position Summary The Director of Technology & Data serves as the operational leader of CHSofNJ's technology infrastructure, data systems, and reporting functions. The position is responsible for ensuring the organization's technology environment is secure, reliable, and positioned to support effective service delivery, funder accountability, organizational learning, and data-driven decision-making. Working closely with the Chief Operating Officer, the Director leads technology strategy, vendor management, EHR administration, data governance, reporting, cybersecurity, and system improvement initiatives. This role is responsible for building the systems, standards, and infrastructure that enable CHSofNJ to operate effectively today while positioning the organization for future growth and innovation. While the COO establishes organizational priorities and strategic direction, the Director of Technology & Data leads the execution of CHSofNJ's technology, data, and reporting functions. This is not a Remote Position - Must be able to work on-site. Salary: $90,000 - $105,000 Per Year CHSofNJ Benefits: Medical, Dental, Vision, FSA, Life/LTD, 403(b), PTO Essential Responsibilities Technology Infrastructure & Systems • Oversee CHSofNJ's technology environment, including hardware, software, telecommunications, and third-party platforms., • Direct the agency's relationship with its managed service provider (MSP), establishing priorities, monitoring performance, and serving as the primary escalation point., • Lead technology projects, system upgrades, migrations, and infrastructure improvements., • Ensure the organization maintains a secure technology environment aligned with regulatory, cybersecurity, and privacy requirements., • Assume responsibility for HIPAA Security Officer functions following successful completion of the probationary period (the COO holds this designation until the transition). Data Management & Reporting • Serve as administrator of the agency's electronic health record (EHR) and related data systems., • Establish and maintain standards for data quality, system usage, and data governance., • Produce accurate and timely reporting for funders, licensing bodies, executive leadership, and the Board of Trustees., • Develop reporting tools, dashboards, and processes that improve accessibility and consistency of organizational data., • Translate data into meaningful information that supports decision-making and organizational learning. Data Strategy & Organizational Improvement • Partner with leadership to strengthen CHSofNJ's data-driven culture., • Identify opportunities to improve data collection, reporting, workflow efficiency, and organizational performance., • Support the development and monitoring of meaningful organizational and program-level performance metrics., • Promote technology solutions that improve service delivery, compliance, reporting, and operational effectiveness., • Partner with the COO to shape and implement the agency's approach to responsible AI adoption, providing recommendations on tools, use cases, governance, and safeguards. Leadership & Team Management • Supervise and develop the IT Technician., • Establish clear priorities, goals, and performance expectations., • Foster collaboration among technology, quality improvement, compliance, program, and administrative functions., • Promote a culture of customer service, accountability, innovation, and continuous improvement.

Job DescriptionCompany Description Hamilton Physical Therapy Services has been a well-established provider of rehabilitation services in Mercer County since 1978. "Physical Therapy by Physical Therapists'' is the motto our clinic lives by. Our modern state-of-the-art facilities are managed and operated by Physical Therapists, which ensures that patient care is our number one priority - and our productivity expectations are some of the lowest in the industry, which gives you more time to focus on patient care. Apply today to join our incredible team! Job Description Hamilton Physical Therapy Services is looking for a motivated individual with a commitment of excellent customer service to join our team as a Physical Therapist in our fun and energetic outpatient orthopedic clinic in Hamilton Township, NJ. Qualifications • Graduate from a CAPTE-accredited Physical Therapy program, • Current state of New Jersey license, CPR certification, • Exercise, sports rehab, and manual-based skills, • Outgoing and energetic personality, • New graduates welcome to apply Additional Information • Strong compensation, • Continuing education, • Employee discount plans, • Employee Assistance Program (EAP), • Investment from a company that wants you to succeed and thrive

Job DescriptionCompany Description Hamilton Physical Therapy Services is a well-established provider of rehabilitation services in Mercer County since 1978. Our modern state-of-the-art facilities are equipped to offer our patients an excellent opportunity to reach their optimal functional abilities. Managed and operated by physical therapists mandates that patient care is our number one priority. Hamilton Physical Therapy Services takes pride in the level of personal and compassionate care that is delivered, emphasizing a ‘hands-on’ approach to rehabilitation and exercise. Job Description Hamilton Physical Therapy Services is looking for a motivated individual with a commitment of excellent customer service to join our team as a Physical Therapist in our fun and energetic outpatient orthopedic clinic in Hamilton Township, NJ. Qualifications • Graduate from a CAPTE-accredited Physical Therapy program, • Current state of New Jersey license, CPR certification, • Exercise, sports rehab, and manual-based skills, • Outgoing and energetic personality, • New graduates welcome to apply Additional Information • Strong compensation, • Continuing education, • Employee discount plans, • Employee Assistance Program (EAP), • Investment from a company that wants you to succeed and thrive

Job DescriptionCompany Description Hamilton Physical Therapy Services has been a well-established provider of rehabilitation services in Mercer County since 1978. "Physical Therapy by Physical Therapists'' is the motto our clinic lives by. Our modern state-of-the-art facilities are managed and operated by Physical Therapists, which ensures that patient care is our number one priority - and our productivity expectations are some of the lowest in the industry, which gives you more time to focus on patient care. Apply today to join our incredible team! Job Description Hamilton Physical Therapy Services is looking for a motivated individual with a commitment of excellent customer service to join our team as a Physical Therapist in our fun and energetic outpatient orthopedic clinic in Hamilton Township, NJ. Qualifications • Graduate from a CAPTE-accredited Physical Therapy program, • Current state of New Jersey license, CPR certification, • Exercise, sports rehab, and manual-based skills, • Outgoing and energetic personality, • New graduates welcome to apply Additional Information • Strong compensation, • Continuing education, • Employee discount plans, • Employee Assistance Program (EAP), • Investment from a company that wants you to succeed and thrive

Job Descriptionthis is an ON-SITE POSITION. MAJOR FUNCTION This position collaborates closely with the Director of Finance and Revenue Cycle and Revenue Cycle Supervisor, to ensure the seamless execution of day-to-day operations within the Billing Department. Responsibilities include organizing and prioritizing workflows, setting deadlines for finance department staff and external billing vendors, and providing analytical support to other departments on revenue cycle matters. The Revenue Cycle Specialist plays a critical role within our Federally Qualified Health Center (FQHC), overseeing efficient management of financial processes related to patient billing and reimbursement. Key tasks include conducting internal provider billing and coding audits, as well as assisting with claims follow-up. This position is pivotal in optimizing revenue generation and maintaining compliance with healthcare regulations. ESSENTIAL FUNCTIONS • Medical Coding:, • Assign accurate medical codes (ICD-10, CPT, HCPCS) to diagnoses and procedures performed by healthcare providers., • Ensure coding compliance with federal and state regulations, payer policies, and industry standards., • Review medical records to abstract relevant information for coding purposes., • Lead and support the CFO, Director of Finance and Revenue Cycle, and finance team in analyzing opportunities for business performance improvement related to coding practices., • Billing and Claims Management:, • Prepare and submit accurate medical claims to insurance companies or government payers., • Verify insurance eligibility and benefits for patients, as needed., • Assist with claims follow-up to promptly resolve billing discrepancies and denials., • Collaborate with healthcare providers and relevant department staff to resolve billing discrepancies., • Revenue Integrity:, • Provide analytical support to other departments on revenue cycle issues., • Monitor billing metrics, generate reports to track revenue performance, and identify areas for improvement., • Conduct coding audits to ensure coding accuracy and compliance with coding guidelines and regulations. Present best practices based on audits to prevent findings and recommend documentation improvements for maximum reimbursement., • Identify and rectify coding errors or discrepancies to optimize revenue cycle performance., • Compliance and Documentation:, • Maintain compliance with coding and billing regulations, including HIPAA, CPT coding guidelines, and local coverage determinations., • Ensure accurate and complete documentation of patient encounters to support coding and billing processes., • Conduct internal audits to ensure accuracy and compliance in billing practices., • Ensure timely and accurate submissions for Medicare and Medicaid WRAP billing and NJ Letter of Agreement (LOA) billing., • Revenue Analysis and Reporting:, • Generate reports and analyze revenue cycle metrics such as coding accuracy, claim submission timeliness, and denial rates., • Identify trends, patterns, and opportunities for revenue enhancement or process improvement., • Present findings and recommendations to management or stakeholders., • updates to management on billing and collection activities.ADDITIONAL RESPONSIBILITIES, • Works closely with Revenue Cycle Supervisor and Director to establish priorities in duties/responsibilities, • Work with the Patient Access department (Medical and/or Dental) to resolve billing and registration issues., • Manage relationships with outsourced revenue cycle vendor(s)., • Attend Medical Staff meetings and deliver special presentations as needed., • Collaborate with all employees to achieve Henry J. Austin Health Center's goals and objectives, following established policies and procedures., • Demonstrate willingness and flexibility to perform tasks and projects assigned in the Finance Department., • Stay updated on healthcare regulations and reimbursement trends to optimize revenue generation., • Train and educate staff on FQHC billing and coding requirements as needed., • Oversee month-end and year-end closing processes, as well as external audit preparations., • Assist in training new staff members on revenue cycle processes and procedures., • Ability to keep up with multiple deadlines, project goals, and to keep up with high volume of work., • Performs any additional duties as may be assigned by supervisor, manager or director., • Works on special projects as needed/assigned., • Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.PREREQUISITES, • Minimum of 4-5 years of experience in FQHC settings preferred with an understanding of the workings of City, State and Federal assistance programs such as LOA, HRSA, and Grants., • Minimum of 2-3 years of billing experience required in a primary care setting., • Proficiency in Athena EHR or EHR systems preferre.LICENSURE AND/OR CERTIFICATIONS, • Certified Professional Coder (CPC) Preferred., • Organization reserves the right to request certifications and/or licensures as neededEDUCATION & EXPERIENCE, • High School Diploma required, bachelor’s degree preferred, or some college combined with equivalent experience., • Knowledge of medical terminology, CPT and ICD-10 coding principles., • Proficiency in using Electronic Health Records (EHR) and billing software (Athena Preferred)., • Understanding of Medicare, Medicaid, and commercial insurance billing requirements. Provider billing experience, preferably in an FQHC or similar setting (3-5 years) with an understanding of medical insurances ie; Medicare, Medicaid, Managed Care, and Commercial insurances, and a thorough understanding of medical insurance billing basics, ie; charges, allowed amounts, payments, adjustments, denials, capitation, eligibility, coordination of benefits., • Proficient in word processing and skilled in utilizing Excel and its functionalities. KNOWLEDGE, SKILLS, ABILITIES AND OTHER (KSAO’s), • Knowledge: Understanding of healthcare billing practices, compliance regulations, and reimbursement methodologies, preferably for FQHC’s. Understanding of the workings of City, State and Federal assistance programs such as LOA, HRSA, and Grants., • Skills: Strong analytical skills, attention to detail, and proficiency in Microsoft Office Suite (Excel, Word). Excellent writing skills with the ability to present high level data and information to senior level staff. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems., • Abilities: Ability to multitask, prioritize workload, follow through on tasks and work independently as well as part of a team. Must be willing to take ownership of work deliverables to ensure assignments/projects are met in a timely fashion. Ability and willingness to meet critical deadlines. Ability to independently set and achieve goals. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems., • Other: Strong communication skills, adept in both verbal and written forms. Committed to upholding patient confidentiality and delivering exceptional customer service. Skilled in fostering and maintaining effective working relationships with colleagues. Bilingual proficiency preferred. Demonstrates recognition and respect for cultural diversity. Adheres to dress code standards with a neat and clean appearance. Diligently attends annual reviews and departmental in-services as scheduled.PHYSICAL & WORK REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend, and perform light lifting in the amount of 10lbs max. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. SALARY: $48,500 - $85,400 Powered by JazzHR OUE4oOcoiF

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Clinical Practices of University of Pennsylvania Department: Hematology Oncology - Bucks County Location: 777 Township Line Road Hours: Full Time Please upload your Medical Assistant Diploma, Medical Assistant Certificate, and BLS certification card with application. Summary: The Clinical Services Associates (CSA) (MEDICAL ASSISTANT) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational needs, how much time will be spent in each capacity (MA and PSA). Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employee's secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few! Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years! Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you! Patient Care Accountabilities: • Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc., • Observes patient condition and communicates any abnormal data or changes to provider., • Assist patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested., • Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary., • Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents result in EMR., • Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required., • Responds appropriately to emergency/code situations., • CCA CSAs, if applicable as per regulatory guidelines administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR., • Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric. Clerical / Other Accountabilities: • Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services., • Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc., • Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed., • CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow-up care instructions. Environmental / Safety Accountabilities: • Adheres to universal body fluids precautions and infection control policies. Dispose of infectious waste properly. Promotes infection control by using appropriate hand washing techniques., • Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared., • Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol., • Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider., • Maintain temperature log for refrigerator or room temperature as needed., • Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors., • CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned. Patient Service: • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience., • As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR., • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments., • Responsible for arriving/departing activities of patient at practice and perform point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtaining insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures., • Communicates with patients regarding patient flow and wait times keeps manager aware of potential issues as they arise., • Issues referrals and obtains pre-authorizations for patients as required and as per protocol. Financial: • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral., • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols, • Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations., • Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges., • Orders supply for the office and generate front-end process reports as requested. Other / Regulatory: • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.), • Flexible and readily adopts new processes and engages in practice operation changes. Credentials: • BLS/CPR, as a healthcare provider per the American Heart Association Required, • MA Certification (Required within 90 days of hire ONLY if position is in PA. Must have at time of offer in NJ

Job Description Van Cleef Engineering is a dynamic, multi‐disciplined firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together. Van Cleef is proud to have been recognized in New Jersey as a Best Place to Work for 2026! Another great reason to choose to work with Van Cleef! Due to our continued growth, we are currently seeking an IT Helpdesk Technician II to provide hands-on, on-site IT support across our offices, working alongside our internal IT Team and our managed service provider (MSP) to keep staff productive and systems running smoothly. This role is a strong fit for someone who enjoys varied, hands-on IT work - hardware, account administration, networking basics, and vendor coordination - across multiple physical sites rather than a single desk. Key Responsibilities • Resolve onsite IT tickets in our ticketing system - hardware setup and configuration, printer and peripheral support, minor low-voltage/network cabling, and general desktop/laptop troubleshooting, • Follow up with our MSP on open or escalated tickets to ensure timely resolution; keep ticket notes and status updates clear and current, • Support new hire onboarding and departure offboarding: laptop imaging and setup, Microsoft 365 / Entra ID account provisioning and license assignment, Intune device enrollment, and mobile device setup, coordinating closely with HR, • Provide first line troubleshooting for Windows 11, Microsoft 365 apps (Outlook, Teams, Word, Excel), network connectivity, printers, and VoIP handsets, escalating to the senior staff and MSP as needed, • Assist with day-to-day support of office networking equipment (switches/access points, basic firewall and VPN connectivity issues) under the direction of the senior staff, • Track and manage IT inventory - logging equipment as it's received, deployed, or returned across all office locations, • Participate in vendor calls and help coordinate invoices with Accounts Payable, • Support business continuity and disaster recovery activities, including delivering, setting up, or relocating equipment (including storage/backup devices) at all our office locations, • Support onsite visits related to IT projects, equipment installs, office relocations, and vendor evaluations, • Provide occasional after-hours or weekend support for urgent IT issues, on a rotating basis with the wider IT team Qualifications • Associate’s degree in Information Technology, Computer Science, or a related field required; Bachelor’s degree preferred. Equivalent hands-on experience, personal/home lab projects, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) will be considered in place of a degree, • Minimum of 2–3 years of experience in IT support, help desk, or technical operations, • Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and basic hardware troubleshooting, • Hands-on experience with laptop setup/imaging, user account provisioning (Active Directory and/or Entra ID), and equipment inventory tracking, • Familiarity with a professional ticketing system (Autotask, Jira, or similar) preferred, • Basic understanding of networking fundamentals - Wi-Fi troubleshooting, DHCP/DNS basics, VPN connectivity, • Strong customer service mindset with clear written and verbal communication skills, • Highly organized, with the ability to manage multiple tickets and priorities simultaneously across several office locations, • Ability to lift and carry equipment up to 50+ pounds as needed, • Willingness to travel regularly between New Jersey and Pennsylvania office locations, • Valid driver’s license and clean driving record, • Availability for occasional after-hours or weekend support when required What We Offer We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together. • Medical/Rx Insurance, • Dental Insurance, • Vision Insurance, • 401(k) retirement savings plan (traditional and Roth options) with company match, • Paid holidays, vacation and sick days, • Company-paid Life insurance, • Company-paid Long-Term Disability insurance, • Tuition reimbursement program (postgraduate), • Professional Licensing reimbursement, • Gym membership reimbursement, • Flexible Spending Account (FSA) Compensation: Van Cleef Engineering Associates is committed to pay transparency and equitable compensation practices in compliance with applicable laws, including the New Jersey Equal Pay Act. The estimated salary range for this position will fall between $24 - $34 per hour. The starting salary offered is contingent upon a variety of factors including the candidate’s experience/skillset, educational qualifications, and professional certifications, as well as internal pay equity and geographic location. Additional Information Van Cleef is a proud Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. This position is not eligible for H1-B or any other visa sponsorship We thank all applicants; however, only shortlisted candidates will be contacted.