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Panther Healthcare USA Position: Associate Sales Position - Entry Level Sales Location: Mid Atlantic, Philadelphia Looking for a springboard into medical sales? Panther Healthcare USA is currently hiring an Associate Sales Representative to establish and grow their surgical stapling portfolio in the veterinary space. The ideal candidate will be located in the Philadelphia area to include state coverage in New Jersey, Maryland, Pennsylvania, Delaware and potentially New York. Panther Healthcare is the 3rd largest global manufacturer of open and endoscopic staplers. We currently operate in 80 countries around the world, with our US offices located in New York, NY. Core Job Responsibilities and Requirements: - Complete 2–3-week sales training program and then begin calling on Veterinary clinics and hospitals. - This is a new position and new market segment which requires an individual that is comfortable working alone and cold calling veterinary hospitals and clinics. - Self-motivated individual who are committed to driving the business forward by taking strategic responsibility for their own specific territory. - Gather data and information to develop proposals/presentations on how Panther’s products can meet customers clinical and financial needs and how they can be seamlessly implemented into their practice. - Train new hospitals, clinics, staff, and surgeons on the proper use of the Panther products. - Attend and support local and national veterinary conferences. Panther Healthcare USA offers a business casual, entrepreneurial work environment with robust growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision insurance; 401(k). - The salary for this position is $60,000 - $70,000 annually. This role is bonus and/or incentive eligible and it includes a company vehicle. - Our benefit package includes health insurance and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. COVID-19 Vaccination Please be aware that Panther Healthcare requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Panther Healthcare is an equal opportunity employer and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law. Education - Bachelor's degree. Relevant Work Experience - At least 1-year sales or related experience. Basic skill level. - Experience developing presentations to various audience levels. - Persuasive communication ability, good at analyzing and solving problems, high sense of responsibility, and teamwork. Additional - Willing to travel at least/up to 75% of the time for business purposes (within state and out of state). Job Type: Full-time Pay: $60,000 - $70,000 per year Benefits: 401(k) - Dental insurance - Disability insurance - Health insurance - Paid time off - Vision insurance Schedule: - Monday to Friday Work Location: Remote
A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
Location: Manhattan, NY (On-Site) NO REMOTE Job Description: We are looking for a Sales Representative to represent our company at various events and engage with potential customers. This role requires an outgoing personality and a passion for delivering great customer experiences while promoting our brand. Responsibilities: · Represent the brand at in-person events, promotional campaigns, and community outreach. · Educate customers about our products/services and answer inquiries. · Create an engaging and positive brand experience for attendees. · Work closely with the marketing team to execute event strategies. · Gather customer feedback and report key insights. · Assist with event logistics, including setup and breakdown. Qualifications: · Charismatic, energetic, and great at engaging with people. · Ability to communicate the brand message effectively. · Team player with a proactive and positive attitude. · Strong ability to adapt to different event settings. · Previous experience in promotions, marketing, or customer service is a plus.