Digital Operations & Dealer Technology Analyst
9 days ago
Houston
Living Our Values All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live. Why Join Us • Career Growth: Advance your career with opportunities for leadership and personal development., • Culture of Excellence: Be part of a supportive team that values your input and encourages innovation. A Day In The Life The Senior Digital Operations & Dealer Technology Analyst owns the day-to-day operational health and continuous improvement of GST's Toyota dealer-facing applications and platforms. This role is the primary operations connector across TMNA, CRM/DMS vendors, GST IT, GST Dealer Support, the GST Liaison team, and internal stakeholders including field teams, Tier 3 escalation support, issue resolution, enhancement delivery, and dealer enablement. The role also produces launch and support materials that improve visibility, decision-making, and execution. As a Sr Analyst,DigOps&DlrTech you will: • Quality Assurance & Release Readiness, • Define and execute QA strategy for dealer-facing applications, including test planning, test case development, and release sign-off support, • Partner with internal teams and external partners to ensure deliverables meet GST and TMNA quality standards, • Releases are tested, documented, and delivered with minimal dealer disruption, • Dealer-Facing Technology Operations (Tier 3), • Ensure dealer-facing changes are supported with clear instructions, communications, and defined escalation paths, • Serve as the Tier 3 escalation point for dealer-facing platforms, • Manage escalated tickets, including:, • Intake and triage, • Reproduction steps and impact assessment, • Priority classification, • Coordination with the GST Liaison team and partners through resolution, • Create and maintain training and launch materials, including:, • Launch/readiness playbooks, • Technical documentation, • Support and escalation playbooks, • TMNA Relationship & Toyota Application SME, • Act as the subject matter expert for TMNA dealer-facing applications across the GST dealer network, • Maintain strong working relationships with TMNA contacts to coordinate:, • Issue resolution and root-cause follow-up, • Product/release changes and operational impacts, • Dealer communications and timing, • Translate TMNA updates into actionable GST operating plans (testing, communications, training, readiness), • Vendor Management / Primary Point of Contact, • Serve as the primary operational contact for relevant vendors, • Track vendor deliverables, timelines, and quality; drive accountability through structured follow-ups and documented commitments, • Salesforce Administration & Workflow Support, • Provide Salesforce administration and operational support, including:, • User access and permissions, • Configuration updates (as applicable), • Routing/queue support and basic reporting, • Support intake and workflow management for requests, issues, and enhancements, • Continuous Improvement & Enhancements, • Lead enhancement implementation in partnership with the GST Liaison team and Sr. Manager, Digital Operations, • Translate business needs into clear requirements and acceptance criteria for technical teams and vendors, • Align cross-functionally with internal groups (Fleet, Distribution, TCUV, etc.) to confirm scope, impact, and timing What We Need From You • Bachelor's Degree Req, • 5-7 years experience in the field or in a related area or possess an equivalent combination of education and experience. Required, • Certified Business Analysis Professional (CBAP) Preferred, • Certified in Business Analysis -PMI Preferred, • DL NUMBER - Driver License, Valid and in State Required, • Relationship Management Customer relationship management is an approach that allows a company to manage and analyze interactions with customers. Awareness-Developing Required, • Team Oriented Team oriented refers to the mindset that collaborating with colleagues or team members benefits an organization by bringing different points of view that foster new ideas and opportunities for creative problem solving. Awareness-Developing Required, • Process Improvement Process Improvement is systemically introducing enhancements and optimizations within a business process to improve performance, reach best practice standards, increase quality, or amplify user experience. Awareness-Developing Required, • Influencing Skills Influencing skills cover a set of skills needed to affect change within a team or at an enterprise level particularly when there is no direct management of the team members. Awareness-Developing Required Travel Requirements 20% Join Us The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at . We celebrate diversity and are committed to creating an inclusive environment for all associates. We are seeking candidates legally authorized to work in the United States, without Sponsorship.