Service Delivery Technician - Chico, CA
hace 21 días
Chico
Job Description Location: Chico, CA Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required. Workdays: 4 days x 10 Hours 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $22-$28 per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Service Delivery Technician – Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders. Requirements Qualifications and Experience: • Eligibility for US Employment without sponsorship, • Minimum of 18 years of age, • High School Diploma or GED or equivalent combination of education and experience is preferred, • A valid driver's license, subject to successful verification through a DMV check, is mandatory, • 1–3 years of experience in field service, site surveying, or telecommunications infrastructure, • Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations, • Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment, • Proficient in the use of digital survey tools, mobile applications, and documentation platforms, • Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts, • Ability to work independently with minimal supervision and manage time effectively across multiple job sites, • Comfortable working in outdoor environments, confined spaces, and at heights, as required, • Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary, • Experience with CAD, GIS, or mapping software is preferred, • Working knowledge of local building codes and permitting processes, • OSHA or other relevant safety certifications strongly preferred, • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication, • Bilingual communication skills are considered a plus, particularly when serving diverse communities Skills: • Proficient use of MS Office applications including Teams, Word, Excel, and Salesforce, • Functional use of common office equipment, computers, and office software, • Ability to distinguish colors and audible tones Essential Duties and Responsibilities: Site Survey and Pre-Installation Assessment: • Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility, • Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points, • Determine availability and suitability of power sources and structural pathways for equipment installation, • Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling, • Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes, • Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams Stakeholder Coordination: • Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary, • Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions, • Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts Fiber Installation and Service Readiness: • Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site, • Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection, • Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards, • Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points, • Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey Tools, Equipment, and Documentation Management: • Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition, • Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data, • Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing, • Adhere to company documentation protocols, including version control, naming conventions, and secure data storage Project and Operational Support: • Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency, • Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations, • Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance, • Provide field-based insights to support continuous improvement in survey practices and service workflows Vehicle Maintenance and Travel: • Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties, • Maintains a clean driving record as defined by the current fleet insurance underwriter, • Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job, • May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed Safety Awareness and Compliance: • Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment, • Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks, • Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems), • Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings, • Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed, • Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels, • Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations Additional duties as required. Benefits Why Join Our Team: • Join a tight-knit crew—no faceless corporation vibes here, • Growth potential: promotions and new challenges are part of our DNA, • Competitive base salary, • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%), • Free fiber internet service for all employees living in our service area, • A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.
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