Operations Manager
1 month ago
Manhattan, New York
About Us: Space for Wellness NYC is a leading wellness center dedicated to providing a serene and healing environment that supports the physical, mental, and emotional well-being of our community. We offer a variety of wellness and medical services, including chiropractic, pain management, hormone optimization, acupuncture, massage along with other holistic therapies. Our mission is to create a space that fosters personal growth, health, and balance. Position Overview: We are seeking an experienced Operations Manager to oversee the day-to-day operations of our wellness center. This role will be crucial in ensuring the smooth functioning of the facility, managing team members, maintaining high standards of customer service, and implementing operational procedures that support the growth and success of the center. Key Responsibilities:
Daily Operations Management: Oversee all aspects of the center’s operations, including scheduling, client bookings, and ensuring the facility is properly maintained.
Staff Supervision: Lead and support a team of wellness enthusiasts, therapists, and administrative staff, ensuring they are trained, motivated, and aligned with our vision.
Customer Service Excellence: Ensure exceptional customer service by addressing client concerns, managing feedback, and creating a welcoming environment.
Facility Management: Maintain the cleanliness and upkeep of the space, ensuring all equipment is in working order and that health and safety standards are met.
Financial Management: Assist with budgeting, inventory management, and implementing cost-effective strategies.
Marketing & Community Engagement: Collaborate on marketing efforts to increase awareness and participation, ensuring the center's offerings are well-promoted and resonate with the target audience.
Event Planning: Organize and coordinate special wellness events, workshops, and retreats that align with the center's mission. Qualifications:
3+ years of experience in operations management, ideally within the wellness, hospitality, or fitness industries.
Strong leadership skills with the ability to manage a diverse team.
Excellent organizational and problem-solving abilities.
Knowledge of wellness services and a passion for promoting health and well-being.
Strong communication skills, both written and verbal.
Experience with budgeting, scheduling software, and general office administration.
Ability to work independently and collaboratively in a fast-paced environment. Why Join Us:
Opportunity to work in a supportive, growth-focused environment dedicated to improving the well-being of others.
Competitive salary, 401k and benefits package
A chance to be part of a growth company in the process of scaling and work with a passionate and positive team.
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