Senior Client Advisor - New York City Flagship
9 days ago
New York
Job DescriptionSENIOR CLIENT ADVISOR NEW YORK CITY | Join a luxury women’s fashion house with a devoted global following, celebrated for its sophisticated, contemporary collections and conversation-worthy design. As the brand steps into the sunny Floridian retail landscape, we are seeking best-in-class Senior Client Advisors to help bring our New York City flagship to life for a long-term pop-up. This is a rare opportunity to help shape a brand’s presence in one of the most influential luxury retail destinations in the country—serving a discerning, style-savvy, and relationship-driven clientele. Our ideal candidates are polished, charismatic, and deeply client-focused—natural hosts who combine impeccable style instincts with intuition, warmth, and a passion for elevated retail experiences. This isn’t just a sales role. It’s a ground-floor opportunity to build lasting client relationships, deliver exceptional service, and become a trusted style partner to a sophisticated, global customer. The Role As a Senior Client Advisor, you will be one of the key faces of the New York City flagship—responsible for delivering a highly personalized, high-touch client experience while driving strong individual and store sales performance. You will bring the brand to life through thoughtful styling, intentional service, and a deep understanding of product, fit, and client needs. This role is ideal for a confident, entrepreneurial luxury retail professional who thrives in relationship-driven environments and takes pride in building a loyal client book. Profile of the Ideal Candidate * A passionate luxury retail professional with a strong appreciation for fashion, styling, and world-class service * Naturally warm, engaging, and poised, with the ability to build genuine rapport and long-term client relationships * Commercially minded and results-driven, with a consistent record of meeting or exceeding individual sales goals * Detail-oriented and highly organized, with a strong eye for maintaining an elevated, visually cohesive selling environment * Energized by fast-paced, high-touch retail and comfortable taking ownership on the sales floor Key Requirements * 1–2+ years of luxury or premium retail experience, preferably in women’s ready-to-wear or multi-brand boutiques (required) * Proven ability to drive sales through clienteling, styling, and personalized service * Strong understanding of client experience standards and foundational retail operations (POS, inventory, cash handling) * Familiarity with Shopify POS, RFID systems, and Microsoft Office is a plus; comfort learning new systems is essential * Flexibility to work weekends, evenings, and key trading periods/holidays * A highly motivated seller who actively builds and maintains a client book through relationship-building with walk-ins and private appointments, treating personal sales performance as a core driver of both individual and store success What You’ll Own Client Experience & Clienteling * Deliver a refined, intentional, and elevated experience for every client, from first greeting through checkout * Act as a trusted advisor—listening carefully, offering thoughtful guidance, and curating looks aligned with each client’s lifestyle and wardrobe * Build loyalty and repeat business through follow-up, outreach, and personalized clienteling Sales Performance * Consistently achieve and exceed individual sales, conversion, UPT, and AUR targets * Proactively identify selling opportunities, including cross-selling and up-selling * Contribute meaningfully to daily, weekly, and monthly store sales goals Visual Merchandising & Brand Presentation * Maintain exceptional standards of product presentation, sizing, and replenishment on the sales floor * Ensure the store environment reflects the brand’s refined aesthetic at all times * Share client insights and selling feedback to support merchandising and buying decisions Operations & Team Support * Support daily operations including stock receiving, transfers, inventory counts, and fitting room flow * Adhere to all policies and procedures related to loss prevention, cash handling, and transaction accuracy * Collaborate closely with store leadership and teammates to create a cohesive, high-performing environment * This role includes keyholder responsibilities, such as opening and closing procedures and floor leadership, as needed Success Metrics * Achievement of individual sales, conversion, UPT, and AUR goals * High levels of client satisfaction, loyalty, and repeat visits * Strong contribution to overall store performance * Consistent adherence to brand standards across service, presentation, and operations Why You’ll Love Working Here Senior Client Advisors enjoy elevated benefits designed to support success and creativity, including: * Competitive hourly compensation plus performance-based commission * Generous monthly wardrobe allowance * Employee discount Ready to Join Us? We’d love to meet you. Please submit your resume for consideration. Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted due to anticipated volume. This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply—especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience. Start Date: March 2026